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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)

16,595 decisions

Decisions

Most recent first
27 Sep 2024 Partial Maladministration A2Dominion Housing Group Limited (202216329) Case 202216329 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of: The condition of the property when let. Repairs … 27 Sep 2024 Maladministration A2Dominion Housing Group Limited (202324629) Case 202324629 · Information and data management The complaint is about the landlord's handling of the resident’s request for an urgent transfer and the landlord’s assessment of … 27 Sep 2024 Maladministration Accent Housing Limited (202229189) Case 202229189 · Managing Relations The complaint is about: The landlord’s handling of repairs to the back door and laminate flooring in the property. The … 27 Sep 2024 Partial Maladministration Amplius Living (202333792) Case 202333792 · Information and data management The complaint is about the landlord’s response to reports of: Damp and mould in the property. Disrepair in the property. … 27 Sep 2024 Maladministration Brighton and Hove City Council (202334600) Case 202334600 · Old Complaints Handling categories The complaint is about the landlord’s: Handling of reports of roof leaks, major works, and reports that the property was … 27 Sep 2024 Partial Maladministration Clarion Housing Association Limited (202322298) Case 202322298 · Managing Relations The complaint is about the landlord’s handling of: The condition of a property at the start of the tenancy. The … 27 Sep 2024 Reasonable Redress Cottsway Housing Association Limited (202303048) Case 202303048 · Managing Relations The complaint is about the landlord’s response to the resident’s request for a replacement tap. This Service has also considered … 27 Sep 2024 Partial Maladministration East End Homes Limited (202306045) Case 202306045 · Managing Relations The complaint is about the landlord’s response to: The resident’s reports of damp and mould in the property. The associated … 27 Sep 2024 Maladministration ForHousing Limited (202340780) Case 202340780 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of damp and mould and the associated remedial repairs. … 27 Sep 2024 Partial Maladministration Halton Housing (202302434) Case 202302434 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of repairs to: The toilet. The window vents. The … 27 Sep 2024 Maladministration Hyde Housing Association Limited (202328571) Case 202328571 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Reports of leaks at the property. Damp and mould at the property. … 27 Sep 2024 Maladministration London Borough of Newham (202323476) Case 202323476 · ASB/Abuse/Nuisance The complaint is about: the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) and noise nuisance. the landlord’s … 27 Sep 2024 London & Quadrant Housing Trust (L&Q) (202227036) Case 202227036 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of lack of heating and hot water in the … 27 Sep 2024 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202333752) Case 202333752 · Old Complaints Handling categories The complaint is about the landlord’s response to reports of disrepair to communal steps leading up to the property. The … 27 Sep 2024 Maladministration Orbit Group Limited (202302222) Case 202302222 · Estate Management The complaint is about the landlord’s response to the resident’s: Reports of a damaged fence. Complaint. 27 Sep 2024 Maladministration Portsmouth City Council (202234943) Case 202234943 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of the resident’s reports of anti-social behaviour (ASB). Response to the resident’s requests … 27 Sep 2024 Partial Maladministration Prima Housing Group Limited (202300773) Case 202300773 · Managing Relations The complaint is about the landlord’s response to the resident’s requests for: A replacement kitchen. A replacement bathroom. The Ombudsman … 27 Sep 2024 Partial Maladministration Sage Housing Limited (SHL) (202306928) Case 202306928 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of the neighbours’ inconsiderate parking. Reports of the neighbours’ … 27 Sep 2024 Maladministration Sanctuary Housing Association (202303393) Case 202303393 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of the resident’s requests for soundproofing in her property. 27 Sep 2024 Maladministration Southampton City Council (202326087) Case 202326087 · Old Complaints Handling categories The complaint is about: The landlord’s handling of pest control reports and associated works. The landlord’s handling of the resident’s … 27 Sep 2024 Maladministration Southwark Council (202125220) Case 202125220 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of leaks. This Service has also considered the landlord’s … 27 Sep 2024 Maladministration Stroud District Council (202215859) Case 202215859 · Old Property Condition migrated-2025 The complaint is about the landlord's handling of heating repairs. 27 Sep 2024 Maladministration Tower Hamlets Homes (202220118) Case 202220118 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of: A leak from the roof. Outstanding repairs. This … 27 Sep 2024 Maladministration Warwick District Council (202201904) Case 202201904 · Financial The complaint is about the landlord’s handling of: The resident’s rent account including his late mother’s arrears after the resident … 26 Sep 2024 No Maladministration Beyond Housing Limited (202323915) Case 202323915 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s request for a housing transfer. 26 Sep 2024 Partial Maladministration Bromford Housing Group Limited (202229122) Case 202229122 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident’s concerns about the gas safety check. This Service has also … 26 Sep 2024 Maladministration East Devon District Council (202231306) Case 202231306 · Information and data management The complaint is about the landlord’s handling of various repairs to the property. The Ombudsman has also considered the landlord’s … 26 Sep 2024 Maladministration Fairhive Homes Limited (202316144) Case 202316144 · Managing Relations The complaint is about: The landlord’s handling of reports of noise nuisance from the communal entrance door. The landlord’s handling … 26 Sep 2024 Maladministration Homes Plus Limited (202341523) Case 202341523 · Old Complaints Handling categories The complaint is about the landlord’s handling of repairs at the resident’s property. The landlord’s complaint handling is also considered. 26 Sep 2024 Maladministration Karbon Homes Limited (202331768) Case 202331768 · Old Property Condition categories The complaint is about the landlord’s response to the resident’s requests for repairs in the bathroom. 26 Sep 2024 Maladministration London Borough of Camden Council (202401963) Case 202401963 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of a notice to remove fencing from outside of the resident’s property and … 26 Sep 2024 Partial Maladministration London Borough of Newham (202205487) Case 202205487 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s: Concerns that it had not renewed her smoke alarms. Formal … 26 Sep 2024 Outside Jurisdiction London Borough of Redbridge (202230183) Case 202230183 · Managing Relations The complaint is about the landlord's handling of issuing a notice to end the resident’s temporary accommodation. 26 Sep 2024 Maladministration London Borough of Redbridge (202318336) Case 202318336 · Managing Relations This complaint is about: The landlord’s response to the resident’s complaints about its handling of roof repairs. The landlord’s complaint … 26 Sep 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202128367) Case 202128367 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Request for repairs to a boundary wall and fencing. Associated … 26 Sep 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202301154) Case 202301154 · Old Complaints Handling categories The complaint is about the landlord’s: Handling of the resident’s reports of no gas heating or hot water at the … 26 Sep 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202332398) Case 202332398 · Managing Relations The landlord’s response to the resident’s: reports about damp and mould in the property; request for a mutual exchange. The … 26 Sep 2024 Partial Maladministration Midland Heart Limited (202403828) Case 202403828 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise nuisance. This Service has also investigated the … 26 Sep 2024 Maladministration Orbit Group Limited (202303607) Case 202303607 · Managing Relations The complaint is about the landlord’s handling of upstairs floor repairs. The Ombudsman has also considered the landlord’s complaint handling. 26 Sep 2024 Partial Maladministration Orbit Housing Association Limited (202327143) Case 202327143 · Old Complaints Handling categories The complaint is about: the impact of repair issues on the resident’s family’s health. the landlord’s handling of: flooring repairs. … 26 Sep 2024 Maladministration Places for People Group Limited (202207907) Case 202207907 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of Hate Crime and anti-social behaviour (ASB). 26 Sep 2024 Maladministration Richmond Housing Partnership Limited (202224965) Case 202224965 · Old Property Condition categories The complaint is about the landlord’s response to the resident’s reports of various repairs in the property. 26 Sep 2024 Maladministration Southwark Council (202218826) Case 202218826 · Managing Relations The complaint is about the landlord’s handling of: repairs to a waste pipe. the complaint. 26 Sep 2024 Partial Maladministration Stonewater Limited (202341798) Case 202341798 · Old Property Condition migrated-2025 This complaint is about the landlord’s: Handling of the resident’s bedroom ceiling repairs. Responses to the resident’s damp and mould … 25 Sep 2024 Partial Maladministration Clarion Housing Association Limited (202307668) Case 202307668 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of repairs to her roof following a leak. The … 25 Sep 2024 Maladministration Clarion Housing Association Limited (202313298) Case 202313298 · Estate Management The complaint is about the landlord’s handling of: The communication to the resident about parking space availability and permits at … 25 Sep 2024 No Maladministration Concept Housing Association CIC (202224363) Case 202224363 · ASB/Abuse/Nuisance The complaint is about: the landlord’s handling of the resident’s reports that he was harassed by his neighbour. the landlord’s … 25 Sep 2024 Partial Maladministration Cottsway Housing Association Limited (202312919) Case 202312919 · Managing Relations REPORT COMPLAINT 202312919 Cottsway Housing Association Limited 25 September 2024 Our approach The Housing Ombudsman’s approach to investigating and determining … 25 Sep 2024 Maladministration Hammersmith and Fulham Council (202322547) Case 202322547 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s noise and antisocial behaviour (ASB) reports. 25 Sep 2024 No Maladministration Hammersmith and Fulham Council (202333680) Case 202333680 · Financial The complaint is about the landlord’s response to the resident’s concerns regarding: The landlord’s decision to replace the windows as …