Camden Council (202320145)
The complaint is about: The landlord’s handling of major works to the communal area. The landlord’s record keeping.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Clarion Housing Association Limited (202412825)
The complaint is about the landlord’s handling of the resident’s reports of: Antisocial behaviour (ASB). Repairs to his TV aerial. The Ombudsman has also considered the landlord’s complaint handling.
London Borough of Hackney (202404395)
The complaint is about the landlord’s handling of the resident’s reports of repairs to the balcony door and windows.
Metropolitan Thames Valley Housing (MTV) (202318553)
The complaint is about the landlord’s handling of the resident’s: Request for information regarding his service charge. Associated complaint.
Peabody Trust (202302854)
The complaint is about the landlord’s response to the resident’s reports of having no heating or hot water between 8 January 2023 and 21 March 2023. The Ombudsman has also considered the landlord’s complaint handling.
Southern Housing (202300442)
The complaint is about the landlord’s handling of: The management of the resident’s rent account. The resident’s concerns about poor staff communication. The Ombudsman has also considered the landlord’s complaint handling.
Together Housing Association Limited (202317344)
The complaint is about the landlord’s handling of the resident’s: Request for permission to install a gate to restrict access. Formal complaint.
Accent Housing Limited (202313384)
The complaint is about the landlord’s handling of: Damp and mould in the kitchen. Kitchen leaks and associated repairs.
Babergh District Council (202318473)
The complaint is about:
Clarion Housing Association Limited (202405178)
The complaint is about the landlord’s handling of the resident’s concerns regarding asbestos in the property. The Ombudsman has also considered the landlord’s complaint handling.
Curo Places Limited (202309540)
The compliant is about the landlord’s handling of the residents reports of damp and mould in the property. The Ombudsman has also considered the landlord’s complaint handling.
Freebridge Community Housing Limited (202320126)
The complaint is about the landlord’s response to the resident’s concerns about the condition of the property, in particular: The condition of the kitchen. The condition of the bathroom. Concerns about damp and mould.
Homes Plus Limited (202318747)
The complaint is about the landlord’s handling of the resident’s report of: Defects and concerns about the property after she moved in. Alleged discrimination.
Metropolitan Thames Valley Housing (MTV) (202229153)
The complaint is about the landlord’s response to the resident’s reports of blockages in the plumbing at the property. The Ombudsman has also considered the landlord’s complaint handling.
Notting Hill Genesis (NHG) (202410519)
The landlord’s handling of the resident’s request for a management transfer due to domestic violence. The landlord’s handling of the resident’s request for a service charge refund.
Phoenix Community Housing Association (Bellingham and Downham) Limited (202324147)
The complaint is about the landlord's handling of: The resident’s reports about gases entering the property. The resident's concerns about whether the carbon monoxide alarms were working correctly. The installation of a kitchen extractor fan. The resident’s reports of the neighbour interfering with her water and power supply. The associated …
Retirement Lease Housing Association (202307689)
The complaint is about: The landlord's response to the resident’s queries regarding its service charge budget. The landlord's handling of the resident’s complaint
Saffron Housing Trust Limited (202312486)
The complaint is about the landlord’s handling of a floorboard repair.
SHAL Housing Limited (202226625)
The complaint is about the landlord’s handling of the resident’s concerns about: Repairs to the guttering. A lack of hot water in the property. Repairs to the bathroom window. Damp and mould. Staff conduct The complaint.
Southampton City Council (202306049)
The complaint is about the landlord’s: Response to the resident’s reports of defects to the property causing damp and mould. Complaints handling.
Citizen Housing (202310811)
The complaint is about the landlord’s handling of a freezer being unplugged and food being affected.
Clarion Housing Association Limited (202231267)
The complaint is about the landlord’s response to the resident’s: Reports about her neighbour’s building works and associated damage to her property. Reports about water leaks affecting her property and the neighbouring property. Requests for it to investigate rising damp. Formal complaints.
Gateshead Metropolitan Borough Council (202210333)
The complaint is about the landlord’s response to the resident’s reports of roof repairs and water ingress. We have also considered the landlord’s complaint handling.
Hammersmith and Fulham Council (202409992)
The complaint is about: The landlord’s response to reports of antisocial behaviour. The associated complaint handling. The Ombudsman has also considered the landlord’s record keeping.
Home Group Limited (202334483)
The complaint is about the landlord’s handling of: The temperature of radiators at the property. Reports of damp and mould. Reports of repairs to the front door, rear guttering, kitchen electrics, and a step. Reports of a woodlice infestation. Request for a letter regarding adaptations. The associated complaint.
London & Quadrant Housing Trust (L&Q) (202303052)
The complaint is about the managing agent’s handling of repairs to the electric vehicle (EV) charging point.
Peabody Trust (202217946)
The resident’s complaint is about the landlord’s response to his reports that his bedroom is too cold and his request for a rent reduction due to the bedroom being unusable.
Stonewater Limited (202305679)
The complaint is about the landlord’s handling of: Reports of antisocial behaviour (ASB) by the resident relating to dog noise. Reports of ASB by a neighbour towards the resident. The related complaint.
The Guinness Partnership Limited (202335489)
The complaint is about the landlord’s response to requests to be decanted while asbestos work was carried out. The Ombudsman has also considered the landlord’s complaint handling.
Yorkshire Housing Limited (202304403)
The complaint is about the landlord's handling of reports of antisocial behaviour (ASB).
Amplius Living (202305793)
The complaint is about the landlord’s handling of the residents’ request to assign her tenancy to her son.
Hammersmith and Fulham Council (202329196)
The complaint is about repairs to the banister at the resident’s property.
London & Quadrant Housing Trust (L&Q) (202314377)
The complaint is about the landlord’s handling of reports of poor staff conduct at the resident’s property. The Ombudsman has also investigated the landlord’s complaint handling.
Paragon Asra Housing Limited (202400857)
The complaint is about the landlord’s: Consideration of the resident’s request to be rehoused. Response to the resident’s reports of a leak, associated repairs, and mould. Response to the resident’s queries about the payment of a months’ rent in advance. Complaint handling.
Tower Hamlets Homes (202306957)
The complaint is about the landlord’s handling of: The resident reports of noise disturbances from a neighbour. The resident’s reports of leaks in the property. The associated complaint.
Camden Council (202315806)
The complaint is about the landlord’s handling of the resident’s: concerns about damp and mould works completed before moving into the property. reports of leaks, damp, and mould. The Ombudsman has also considered the landlord’s complaint handling.
Clarion Housing Association Limited (202327139)
The complaint is about the landlord’s response to the resident’s reports of: a leak from the roof. antisocial behaviour (ASB). This report has also considered the landlord’s complaint handling.
Community Gateway Association Limited (202202470)
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB).
London Borough of Redbridge (202230847)
The complaint is about: The landlords handling of the residents reports of repairs including a leaking roof, concerns for the structural safety of the roof, drainage issues and ground flooding. The landlord’s complaint handling. We have also investigated the landlord’s record keeping.
Paragon Asra Housing Limited (202303439)
The complaint is about the landlord’s: Response to the resident’s reports about repairs to her windows and doors. Complaints handling.
Sanctuary Housing Association (202314679)
The complaint is about the landlord’s handling of a leak into the resident’s property which resulted in damp and mould.
Wandle Housing Association Limited (202412505)
The complaint is about the landlord’s decision to repair rather than replace the resident’s kitchen. This investigation will also consider the landlord’s complaint handling.
Bristol City Council (202309819)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).
Home Group Limited (202211705)
The complaint is about the landlord’s handling of the resident’s requests for repair to a communal door on his floor. The Ombudsman has also investigated the landlord’s complaint handling.
MHS Homes Ltd (202322695)
The complaint is about the landlord’s response to the resident’s: Reports of a mouse infestation in the property. Request for a housing transfer.
Places for People Group Limited (202300366)
The complaint is about the landlord’s handling of: Repairs to a leaking roof window, a roof or guttering leak, and to re-enamel the bath. The resident’s reports of damp. The resident’s request for a new kitchen, bathroom, boiler, triple glazing, and for the landlord to relocate a radiator. Communal repairs …
The Havebury Housing Partnership (202301040)
The complaint is about the landlord's handling of the resident’s: Report of staff conduct, inappropriate behaviour and language by a technician that attended the property. Formal complaint.
London & Quadrant Housing Trust (L&Q) (202223130)
The complaint is about the landlord’s handling of the resident’s: Reports of defects in her new home. Complaint.
Midland Heart Limited (202301132)
The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB). The associated complaint.
Abri Group Limited (202314966)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The landlord’s handling of the complaint has also been considered.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)