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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

Browse by year

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Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)

16,595 decisions

Decisions

Most recent first
30 Sep 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202302258) Case 202302258 · Managing Relations The resident’s complaint is about the landlord’s handling of: Damp and mould. Repairs to a storage heater. Overcrowding in the … 30 Sep 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202321375) Case 202321375 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: reports of anti-social behaviour, including noise nuisance and noise transference. the resident’s … 30 Sep 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202348652) Case 202348652 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s transfer application. Complaint handling. 30 Sep 2024 Maladministration Metropolitan Thames Valley Housing (MTV) (202304059) Case 202304059 · Managing Relations The complaint is about the landlord’s handling of the report of a leak causing water ingress into the resident’s property. … 30 Sep 2024 Partial Maladministration MHS Homes Ltd (202334813) Case 202334813 · Estate Management The complaint is about: The landlord’s handling of the resident’s concerns about parking. The landlord’s handling of the resident’s complaints … 30 Sep 2024 Maladministration Moat Homes Limited (202341734) Case 202341734 · Managing Relations The complaint is about the landlord’s handling of: repairs to an underground leak and subsequent damp and mould in the … 30 Sep 2024 Partial Maladministration Newcastle City Council (202124710) Case 202124710 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Request for a boundary fence to be moved. Concerns about … 30 Sep 2024 Partial Maladministration Norwich City Council (202314396) Case 202314396 · Managing Relations The complaint is about: the resident’s concerns about the impact on her health of the landlord’s handling of issues. the … 30 Sep 2024 Partial Maladministration Notting Hill Genesis (NHG) (202126736) Case 202126736 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of various repairs. This Service has also considered the … 30 Sep 2024 Partial Maladministration Notting Hill Genesis (NHG) (202217689) Case 202217689 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s concerns around: Managing agent fees and charges for heating and … 30 Sep 2024 Partial Maladministration Notting Hill Genesis (NHG) (202402075) Case 202402075 · Financial The complaint is about the landlord’s handling of: Outstanding repairs to the kitchen ceiling and bathroom sink, the relocation of … 30 Sep 2024 Maladministration One Housing Group Limited (202228081) Case 202228081 · Estate Management The complaint is about the landlord’s: Handling of the resident’s concerns about delays in its provision of her finalised service … 30 Sep 2024 Maladministration One Housing Group Limited (202229776) Case 202229776 · Managing Relations The resident’s complaint is about the landlord’s: Response to her reports of a leak in the property; Handling of the … 30 Sep 2024 Partial Maladministration One Housing Group Limited (202324626) Case 202324626 · Estate Management The complaint is about the landlord’s handling of: repairs to the lifts. the resident’s report of a missed survey appointment … 30 Sep 2024 Partial Maladministration Orbit Group Limited (202226862) Case 202226862 · Financial The complaint is about the landlord’s: Handling of the resident’s rent arrears. Response to the resident’s concerns about staff conduct. … 30 Sep 2024 Maladministration Orbit Group Limited (202302138) Case 202302138 · Occupancy Rights This complaint is about the landlord’s: Handling of its concerns about clutter in the resident’s home. Response to the resident’s … 30 Sep 2024 Partial Maladministration Paradigm Housing Group Limited (202308576) Case 202308576 · Estate Management The complaint is about the landlord’s handling of the resident’s concerns about: Trees behind a boundary fence. The side patio … 30 Sep 2024 Partial Maladministration Paragon Asra Housing Limited (202302467) Case 202302467 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to: The resident’s reports of a defective patio door. The resident’s concerns about … 30 Sep 2024 Partial Maladministration Places for People Group Limited (202331840) Case 202331840 · Estate Management The complaint is about the landlord’s handling of: damp and mould in the property. a rent review in February 2024. … 30 Sep 2024 Partial Maladministration Platform Housing Group Limited (202300537) Case 202300537 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of: An unauthorised structure in the neighbour’s garden. Anti-social … 30 Sep 2024 Maladministration Platform Housing Group Limited (202312100) Case 202312100 · Financial The complaint is about the landlord’s handling of: A refit of the resident’s kitchen. A refit of the resident's bathroom. … 30 Sep 2024 Maladministration Rooftop Housing Association Limited (202317069) Case 202317069 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s reports of repairs and adaptations required at the property. We … 30 Sep 2024 Outside Jurisdiction Salvation Army Housing Association (SAHA) (202300764) Case 202300764 · Old Tenants Behaviour categories The complaint is about the landlord’s handling of the resident’s concerns that her mail was being stolen from the communal … 30 Sep 2024 Partial Maladministration Sanctuary Housing Association (202317169) Case 202317169 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: The removal of asbestos flooring in the property. Repairs to the kitchen … 30 Sep 2024 Reasonable Redress Sanctuary Housing Association (202341884) Case 202341884 · Managing Relations The complaint is about the landlord’s: response to the resident’s reports about: damp and mould; bedbugs; complaints handling. 30 Sep 2024 No Maladministration Shepherds Bush Housing Association Limited (202212275) Case 202212275 · Old Complaints Handling categories The complaint is about the landlord’s handling of repairs. The Ombudsman has also investigated the landlord’s complaint handling. 30 Sep 2024 Maladministration Shepherds Bush Housing Association Limited (202335198) Case 202335198 · Old Property Condition categories The complaint is about the landlord’s handling of reports of a leak into the property. 30 Sep 2024 Maladministration Somerset Council (202336015) Case 202336015 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of a leaking roof. The Ombudsman has also considered … 30 Sep 2024 No Maladministration Southern Housing (202226713) Case 202226713 · ASB/Abuse/Nuisance The complaint concerns: The landlord’s handling of the resident’s reports of anti-social behaviour (ASB) by her neighbours. The landlord’s handling … 30 Sep 2024 Maladministration Southern Housing (202234466) Case 202234466 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports and complaints about mould, an extractor fan, lack of … 30 Sep 2024 Partial Maladministration Southern Housing (202305661) Case 202305661 · Financial The complaint is about the landlord’s: Response to the resident’s requests for service charge information. Handling of the resident’s request … 30 Sep 2024 Maladministration Southern Housing (202318381) Case 202318381 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s transfer request to an accessible property. Handling of the resident’s … 30 Sep 2024 Partial Maladministration Southern Housing (202320180) Case 202320180 · Managing Relations The complaint is about: The landlords handling of the residents reports of anti-social behaviour (ASB) from her next-door neighbour. The … 30 Sep 2024 Maladministration Southwark Council (202309335) Case 202309335 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Reports of a leak into the property and subsequent damp … 30 Sep 2024 Maladministration Southwark Council (202338332) Case 202338332 · Managing Relations The complaint is about the landlord's handling of: Reports of leaks and the associated repairs. The complaint. 30 Sep 2024 Maladministration Sovereign Network Homes (Former Network Homes) (202327775) Case 202327775 · Estate Management The complaint is about the landlord’s handling of: Repairs to the external lighting on the estate. The resident’s associated complaint. 30 Sep 2024 Maladministration Sovereign Network Homes (Former Network Homes) (202344420) Case 202344420 · Managing Relations The complaint is about the landlord’s response to the resident’s reports about cold and a request for insulation in her … 30 Sep 2024 Partial Maladministration Squared Housing (202307830) Case 202307830 · Occupancy Rights The complaint is about the landlord’s handling of the resident’s: request to keep an assistance dog at her property; reports … 30 Sep 2024 Maladministration Stonewater Limited (202339798) Case 202339798 · Information and data management The complaint is about the landlord’s response to the resident’s reports of a leak from the mechanical ventilation with heat … 30 Sep 2024 Maladministration Sutton Housing Partnership (202223502) Case 202223502 · Managing Relations The complaint is about the landlord’s: Handling of reports of leaks at the property. Handling of reports of damp and … 30 Sep 2024 Maladministration Tamworth Borough Council (202336512) Case 202336512 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of the resident’s antisocial behaviour (ASB) reports. 30 Sep 2024 Partial Maladministration The Guinness Partnership Limited (202308174) Case 202308174 · Managing Relations The complaint concerns the landlord’s handling of the resident’s concerns about outstanding repairs to his doors and fence. This report … 30 Sep 2024 Maladministration The Guinness Partnership Limited (202344110) Case 202344110 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs and damp and mould in the resident’s property, and its handling … 30 Sep 2024 No Maladministration The Riverside Group Limited (202300145) Case 202300145 · Occupancy Rights The complaint is about the landlord’s consultation with the resident relating to: A change in service delivery partner. Cyclical external … 30 Sep 2024 Partial Maladministration The Riverside Group Limited (202310139) Case 202310139 · Estate Management The complaint is about the landlord’s: handling of the resident’s reports that his parking space was being used by others … 30 Sep 2024 Partial Maladministration The Riverside Group Limited (202320607) Case 202320607 · Estate Management The complaint is about the landlords handling of the resident’s reports of: Repairs in the bathroom and her request for … 30 Sep 2024 No Maladministration Town and Country Housing (202345213) Case 202345213 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s shared ownership property sale during a period that she reported … 30 Sep 2024 Partial Maladministration Vivid Housing Limited (202312618) Case 202312618 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports concerning: a neighbour committing benefit fraud. a neighbour running … 30 Sep 2024 Maladministration Your Housing Limited (202233665) Case 202233665 · Managing Relations The resident’s complaint concerns the landlord’s handling of repairs following water ingress from the roof. This report has also considered … 30 Sep 2024 Partial Maladministration Your Housing Limited (202303228) Case 202303228 · Estate Management The resident’s complaint is about the following: The landlord’s handling of his reports of misinformation about his rent payments and …