Halton Housing (202313880)
The complaint is about the landlord's handling of: repairs to the property including reports about damp and mould, ventilation, storage and insulation. the complaint.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Hammersmith and Fulham Council (202229997)
The complaint is about the landlord’s handling of the resident’s reports of: A leak into the property. Window repair issues. Associated complaint.
Haringey London Borough Council (202313487)
The complaint is about the landlord’s handling of: Window repairs. Anti-social behaviour reports.
Hexagon Housing Association Limited (202304248)
The complaint is about the landlord’s handling of: Repairs to the balcony. The resident’s request for reasonable adjustments. The associated complaint.
Islington Council (202313242)
The complaint is about the landlord’s: Handling of work to the resident’s kitchen after a leak. Complaint handling.
LiveWest Homes Limited (202326312)
The complaint is about the landlord’s: response to the residents reports of poor staff conduct complaint handling
London Borough of Barnet (202344183)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould and subsequent complaint.
London & Quadrant Housing Trust (202319709)
The complaint is about the landlord's handling of the resident's concerns that contractors had disposed of her personal belongings. The Ombudsman has also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202304010)
The complaint is about: The increase in the resident’s service charge in 2024. The landlord’s response to the resident’s report of having no electricity. The landlord’s response to the resident’s concern about the communal front door. The landlord’s response to the resident’s reports of antisocial behaviour (ASB). The landlord’s complaint …
Metropolitan Thames Valley Housing (MTV) (202317756)
The complaint is about the landlord’s handling of a leak into the communal area and communal decorative works.
Notting Hill Genesis (NHG) (202321271)
The complaint is about the landlord’s handling of the resident’s concerns about: the time it was taking to complete remedial works to the external walls of her building. the protection of the external walls of the building. its schedule of remedial works. its compensation agreement in relation to the remedial …
Ongo Homes Limited (202315596)
The complaint is about the landlord’s handling of garden works.
Paragon Asra Housing Limited (202409408)
The complaint is about:
Southern Housing (202408622)
The complaint is about the landlord’s handling of: The resident’s reports of a water leak, which caused higher water usage on her water meter. The associated complaint.
Together Housing Association Limited (202234002)
The complaint is about the landlord’s: Response to the resident's request for it to rehouse her due to overcrowding and repairs. Handling of the resident's reports of rats in the property. Complaint handling.
Yorkshire Housing Limited (202407470)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould.
First Garden Cities Homes Limited (202313788)
The complaint is about the landlord’s handling of the resident’s application to it for financial support for her tenancy.
Harlow District Council (202312434)
The complaint is about the landlord’s response to the residents reports of leaks from her wet room. The Ombudsman has also considered the landlord’s complaint handling.
Hyde Housing Association Limited (202319405)
The complaint is about the landlord’s: Response to the resident’s concerns about asbestos works. Complaints handling.
Kirklees Metropolitan Borough Council (202306363)
This complaint is about the landlord’s: Handling of repairs to the stairs in the resident’s property. Response to reports of damaged asbestos. Response to the resident’s request for reimbursement for damaged belongings.
Leeds City Council (202347607)
The complaint is about the landlord’s handling of the resident’s: Concerns about the communication with the Adult Social Care team. Housing application. Reports of repairs to the toilet and rear door. Reports of antisocial behaviour (ASB), specifically noise nuisance.
LiveWest Homes Limited (202310745)
The complaint is about the landlord's handling of the resident's reports of: Antisocial behaviour (ASB). Noise and vibration from the neighbouring property. Issues with the ventilation system and noisy pipes.
London Borough of Harrow (202300469)
The complaint is about the landlord’s handling of the resident’s reports of repairs required in the property’s bathroom and toilet. We have also investigated the landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202311250)
The complaint is about the landlord’s handling of the resident’s reports of: The property’s roof and gutter being in disrepair. The garden being overgrown.
MHS Homes Ltd (202402453)
The complaint is about the landlord’s handling of a leak from a wet room and the associated repairs.
Notting Hill Genesis (NHG) (202319998)
The complaint is about the landlord’s handling of: The safety of the boiler and heating system in the resident’s property. The resident’s complaint.
Notting Hill Genesis (NHG) (202422923)
The complaint is about the landlord’s handling of: Repairs including works to remedy damp and mould, snagging issues in the bathroom, the installation of a double radiator in the bedroom, pipes under the kitchen sink and several lights in the property not working. The replacement of damaged and missing items. …
Places for People Group Limited (202227269)
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. Repairs to the resident’s property.
Places for People Group Limited (202319514)
The complaint is about the landlord’s handling of the repairs to the resident’s bathroom.
Sheffield City Council (202218226)
The complaint is about the landlord’s: Handling of repairs to the resident’s kitchen. Response to the resident's reports of a central heating fault. Complaint handling.
Southern Housing (202309939)
The complaint is about the landlord’s handling of the resident’s request for a breakdown of service charges. The Ombudsman has also investigated the landlord’s complaint handling.
Southwark Council (202306966)
This complaint is about the landlord’s response to the residents reports of: An incident in May 2020 in which her son had fallen out of a window. Antisocial behaviour (ASB) by her downstairs neighbour.
Stonewater Limited (202338700)
The complaint is about the landlord's handling of: reports of a leak causing damp and mould. the complaint.
West Kent Housing Association (202333042)
The resident has complained that the landlord missed an appointment to inspect damp and mould in her home. The Ombudsman has also assessed the landlord’s complaint handling.
Westminster City Council (202319436)
The complaint is about the landlord’s handling of the resident’s: Reports of a repair required to the ventilation system. Reports of damp and mould. Request to replace her front door. Reports of drainage issues in her bathroom.
Beyond Housing Limited (202326061)
This complaint is about the landlord’s handling of the resident’s requests for various repairs in the property.
Bromford Housing Group Limited (202314418)
The complaint is about the landlord’s handling of: Damp and mould and window repairs at the resident’s property. The reimbursement of the resident’s damaged belongings. Fire safety concerns including cladding. Concerns about the communal areas including the outside space and anti-social behaviour. The associated complaint.
Chelmer Housing Partnership Limited (202328124)
This complaint is about the landlord’s handling of the resident’s: Reports of property repairs. Concerns about communication about his rent.
Cobalt Housing Limited (202318338)
The complaint is about the landlord’s handling of the resident’s: Reports of a personal injury. Reports of delays to complete multiple repairs. Associated complaint.
East Midlands Housing Group Limited (202307683)
The complaint is about the landlord’s administration of the rent account in 2022 and 2023. We have also investigated the landlord’s complaint handling.
Great Yarmouth Borough Council (202405474)
The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Temporary move. The Ombudsman has also considered the landlord’s record-keeping.
Haringey London Borough Council (202211631)
The complaint is about the landlord's handling of the resident's reports of a leaking toilet and bath, causing damage to the kitchen ceiling and bathroom flooring. We have also investigated the landlord’s complaint handling.
Jigsaw Homes Group Limited (202228709)
The complaint is about the landlord’s handling of: Repairs and an upgrade to the communal front door. The resident’s reports of antisocial behaviour (ASB). The Ombudsman has also investigated the landlord’s complaint handling.
Kirklees Council (202408595)
The complaint is about the landlord’s handling of: roof repairs. window repairs. damp and mould. The Ombudsman has also considered the landlord’s complaint handling.
London Borough of Lambeth (202411513)
The complaint is about the landlord’s response to the leaseholder’s: Reports of water ingress and associated outstanding repairs. Complaint. This report has also assessed the landlord’s record keeping.
London Borough of Lewisham (202340776)
The complaint is about the landlord’s handling of reports of a leak and associated repairs. The Ombudsman has also considered the landlord’s complaint handling.
Phoenix Community Housing Association (Bellingham and Downham) Limited (202338818)
The complaint is about the landlord’s handling of communications with the resident on her reports of damp and mould in the property.
Sanctuary Housing Association (202303854)
This complaint is about the landlord’s response to the resident’s reports of: A leak from a radiator and the loss of heating and hot water. Issues with the electricity to the upstairs of her property. A leak from her roof. Damp and mould in her property and her concerns that …
Southern Housing (202405905)
The complaint is about the landlord’s handling of: The resident’s reports of repairs and the subsequent damp and mould. The associated complaint.
Sovereign Network Group (202200747)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)