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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 1,920 of 16,595 decisions matching "trust"

Decisions

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9 May 2025 Severe Maladministration London & Quadrant Housing Trust (L&Q) (202314975) Case 202314975 · Managing Relations The complaint is about the landlord’s handling of: repairs following a leak from the upstairs property. the associated complaint. 8 May 2025 Partial Maladministration London & Quadrant Housing Trust (202320263) Case 202320263 · Managing Relations The complaint is about the landlord’s handling of: Electrical and plumbing repairs from August 2023. The resident’s request for it … 8 May 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202217416) Case 202217416 · Managing Relations The complaint is about the landlord’s handling of the resident’s concerns about cyclical decorations and outstanding repairs to her property. … 8 May 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202317243) Case 202317243 · Managing Relations The complaint is about: The landlord’s handling of balcony repairs, the erected scaffolding, and the resulting pigeon infestation. The associated … 8 May 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202331174) Case 202331174 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of repairs to the communal lifts. The Ombudsman has … 8 May 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202339089) Case 202339089 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of a loss of heating and hot water. We … 7 May 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202321012) Case 202321012 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of repairs to the kitchen. We have also considered … 7 May 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202348214) Case 202348214 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Requests for balcony window repairs. Reports of leaks in the … 7 May 2025 Maladministration Saffron Housing Trust Limited (202321028) Case 202321028 · Planned Works The complaint is about the landlord’s handling of the resident’s reports about: Mould in the property The condition of the … 6 May 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202301773) Case 202301773 · Responsive repairs/activity The landlord’s handling of repairs to the front door and windows. 2 May 2025 No Maladministration Cheshire Peaks & Plains Housing Trust Limited (202326951) Case 202326951 · Responsive repairs/activity The complaint is about the landlord's handling of a repair to the resident’s paving stones and patio. 30 Apr 2025 Maladministration Joseph Rowntree Housing Trust (202327976) Case 202327976 · Managing Relations The complaint is about the landlord's handling of the resident's reports of outstanding repairs. We have also considered the landlord's … 30 Apr 2025 Reasonable Redress London & Quadrant Housing Trust (202308712) Case 202308712 · Managing Relations The complaint is about the landlord's handling of the resident's: Reports about the condition of the windows at the start … 30 Apr 2025 Maladministration London & Quadrant Housing Trust (202329734) Case 202329734 · Managing Relations The complaint is about the landlord’s response to the resident’s request to replace her windows and doors. The Ombudsman has … 30 Apr 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202233208) Case 202233208 · Managing Relations This complaint is about the landlord’s handling of: The resident’s reports of water ingress into the property. The associated complaint. 30 Apr 2025 Reasonable Redress London & Quadrant Housing Trust (L&Q) (202300219) Case 202300219 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the resident’s damaged kitchen floor. The associated complaint. 30 Apr 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202307640) Case 202307640 · Estate Management The complaint is about the landlord’s response to the resident’s concerns regarding: Communal repairs to a wooden door frame and … 30 Apr 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202341552) Case 202341552 · Managing Relations The complaint is about the landlord's handling of the resident’s: Reports of a leak. Associated complaint. 30 Apr 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202346173) Case 202346173 · Financial The complaint is about the landlord’s response to the resident’s requests for: information on the service charges for the 2024 … 30 Apr 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202404648) Case 202404648 · Financial The complaint is about the landlord’s handling of the resident’s service charge refund. 30 Apr 2025 Partial Maladministration Peabody Trust (202231798) Case 202231798 · Managing Relations The resident’s complaint is about the landlord’s handling of: An assault and not being able to retrieve footage. Informing the … 30 Apr 2025 Maladministration Peabody Trust (202313449) Case 202313449 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise and antisocial behaviour (ASB). 30 Apr 2025 Maladministration Peabody Trust (202348571) Case 202348571 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports about damp and mould in the property. Decant accommodation. … 30 Apr 2025 Partial Maladministration Peabody Trust (202418731) Case 202418731 · Financial The resident’s complaint is about the landlord’s handling of: Roof leaks, consequent damp and mould, and the handling of remedial … 29 Apr 2025 Maladministration London & Quadrant Housing Trust (202414935) Case 202414935 · Responsive repairs/activity The complaint is about the landlord’s response to the resident’s reports of repairs required to unlevel flooring and internal openings. 29 Apr 2025 Partial Maladministration Peabody Trust (202306706) Case 202306706 · Managing Relations The complaint is about: The landlord’s response to the reports of flooding in her garden. The landlord’s complaint handling. 28 Apr 2025 Maladministration London & Quadrant Housing Trust (202320315) Case 202320315 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of noise transference from other properties in the building. … 28 Apr 2025 Reasonable Redress London & Quadrant Housing Trust (202325879) Case 202325879 · Managing Relations The complaint is about the landlord’s handling of repairs to the resident’s driveway. The landlord’s complaint handling has also been … 28 Apr 2025 Reasonable Redress London & Quadrant Housing Trust (L&Q) (202304162) Case 202304162 · Estate Management The complaint is about the landlord’s handling of the resident’s reports of: A loss of heating and hot water. Delays … 25 Apr 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202300176) Case 202300176 · Managing Relations The complaint is about the landlord’s handling of the resident’s: reports of heating and hot water issues at the property. … 25 Apr 2025 Reasonable Redress Peabody Trust (202346852) Case 202346852 · Managing Relations The complaint is about the landlord’s handling of the resident’s request to be moved. We have also considered the landlord’s … 24 Apr 2025 Partial Maladministration London & Quadrant Housing Trust (202421535) Case 202421535 · Managing Relations The complaint is about the landlord’s handling of the works to: The paving and an overgrown tree. The garden boundary … 24 Apr 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202327478) Case 202327478 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports of drainage issues in his garden. The landlord’s complaint … 24 Apr 2025 Partial Maladministration Peabody Trust (202314279) Case 202314279 · Managing Relations The complaint is about the landlord’s: Response to the resident’s concerns about the adequacy of the insulation in the home. … 23 Apr 2025 Maladministration Peabody Trust (202423287) Case 202423287 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) and noise transference from the … 22 Apr 2025 Maladministration London & Quadrant Housing Trust (202313879) Case 202313879 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of flooding in the carpark which caused damage to … 22 Apr 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202213195) Case 202213195 · Managing Relations The complaint is about the landlord’s handling of reports of repairs to communal doors and safety concerns. The Ombudsman has … 22 Apr 2025 Reasonable Redress London & Quadrant Housing Trust (L&Q) (202321387) Case 202321387 · Managing Relations The complaint is about the landlord’s handling of: The resident’s concerns about a missed appointment by the landlord’s contractor. The … 22 Apr 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202322819) Case 202322819 · Managing Relations The complaint is about the landlord’s handling of the resident’s request for it to install a larger bath in the … 22 Apr 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202400354) Case 202400354 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of repairs to the chimney. 22 Apr 2025 Partial Maladministration Peabody Trust (202220453) Case 202220453 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of the resident’s reports of anti-social behaviour (ASB). Handling of a contractor’s conduct … 22 Apr 2025 Partial Maladministration Peabody Trust (202304274) Case 202304274 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB) by a neighbour between November … 22 Apr 2025 Maladministration Peabody Trust (202319177) Case 202319177 · Managing Relations The complaint is about the landlord’s handling of lift repairs. We have also investigated the landlord’s complaint handling. 18 Apr 2025 Reasonable Redress London & Quadrant Housing Trust (L&Q) (202224796) Case 202224796 · Managing Relations The complaint is about the landlord’s handing of the resident’s reports of a repair to a shed. We have also … 17 Apr 2025 Maladministration London & Quadrant Housing Trust (202234914) Case 202234914 · Information and data management The complaint is about the landlord’s response to the resident’s: Reports of flooding from the balcony, which he said was … 17 Apr 2025 Partial Maladministration London & Quadrant Housing Trust (202307207) Case 202307207 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of a mice infestation at her property. The Ombudsman … 17 Apr 2025 Partial Maladministration Peabody Trust (202300329) Case 202300329 · Financial The complaint is about the landlord’s handling of the resident’s reports of: Leaks into the property and subsequent damp and … 16 Apr 2025 Partial Maladministration Peabody Trust (202321992) Case 202321992 · Financial The complaint is about the landlord’s response to the resident’s concerns about: Its handling of her personal belongings while she … 15 Apr 2025 Partial Maladministration Peabody Trust (202303353) Case 202303353 · Managing Relations The complaint is about the landlord’s response to the resident’s repair requests. We will also consider the landlord’s complaint handling … 14 Apr 2025 Maladministration London & Quadrant Housing Trust (202016151) Case 202016151 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of anti social behaviour (ASB) from her neighbour.