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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 3,857 of 16,595 decisions matching "council"

Decisions

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17 Jul 2025 Maladministration Leicester City Council (202407782) Case 202407782 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of an incorrect service charge. The Ombudsman has also … 16 Jul 2025 Partial Maladministration Babergh District Council (202430826) Case 202430826 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Concerns about a new lock in the front door of … 16 Jul 2025 Reasonable Redress City of Westminster Council (202433464) Case 202433464 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of a blocked downpipe which was causing water ingress … 15 Jul 2025 Reasonable Redress Southend on Sea City Council (202438044) Case 202438044 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of reports of damp and mould. 14 Jul 2025 Partial Maladministration Dacorum Borough Council (202405607) Case 202405607 · Local Authority / ALMO or TMO The complaint is about: The landlord’s handling of the resident’s reports of anti-social behaviour (ASB) by neighbours of his previous … 11 Jul 2025 Maladministration Gateshead Metropolitan Borough Council (202306765) Case 202306765 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: the resident’s reports of damp and mould in the property’s living room. … 11 Jul 2025 No Maladministration Leeds City Council (202329274) Case 202329274 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s: Reports of damp and mould and a request for preventative … 11 Jul 2025 Outside Jurisdiction Sheffield City Council (202322333) Case 202322333 · ASB/Abuse/Nuisance The complaint is about the landlord's handling of the resident’s reports of Antisocial Behaviour (ASB) from her neighbour. 11 Jul 2025 Maladministration Southwark Council (202420688) Case 202420688 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: Reports of sewage smells inside and outside the property. The associated complaint. 10 Jul 2025 Maladministration Gateshead Metropolitan Borough Council (202417243) Case 202417243 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: reports of anti-social behaviour (ASB); the associated complaint. 9 Jul 2025 Partial Maladministration Haringey London Borough Council (202427921) Case 202427921 · Local Authority / ALMO or TMO REPORT COMPLAINT 202427921 Haringey London Borough Council 9 July 2025 Our approach The Housing Ombudsman’s approach to investigating and determining … 9 Jul 2025 Maladministration London Borough of Camden Council (202421397) Case 202421397 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports about: anti-social behaviour (ASB) from a neighbour. staff conduct. … 8 Jul 2025 No Maladministration Birmingham City Council (202428461) Case 202428461 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of anti social behaviour (ASB). 4 Jul 2025 Maladministration Birmingham City Council (202423479) Case 202423479 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s report of a leak. The Ombudsman has also considered the … 3 Jul 2025 No Maladministration Manchester City Council (202427029) Case 202427029 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). 2 Jul 2025 Maladministration Kirklees Metropolitan Borough Council (202326670) Case 202326670 · Estate Management The complaint is about the landlord’s response to the resident’s concerns about grounds maintenance, including the resident’s claim that it … 1 Jul 2025 Partial Maladministration City of Westminster Council (202435052) Case 202435052 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of repairs to the balcony door and bathroom window. The Ombudsman has also … 1 Jul 2025 No Maladministration Exeter City Council (202426280) Case 202426280 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of The resident’s reports of outstanding repairs at the property. The resident’s concerns … 1 Jul 2025 Maladministration London Borough of Camden Council (202417664) Case 202417664 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of damp and mould, and the associated repairs. 30 Jun 2025 Partial Maladministration Dartford Borough Council (202327308) Case 202327308 · Local Authority / ALMO or TMO This complaint is about: How the landlord communicated its decision to change its flexible tenancies to secure tenancies. How the … 30 Jun 2025 Partial Maladministration Eastbourne Borough Council (202427422) Case 202427422 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the residents: Reports of water ingress into the property. Reports concerning the … 30 Jun 2025 Partial Maladministration East Devon District Council (202437033) Case 202437033 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports about: Damp and mould in the kitchen. The standard … 30 Jun 2025 Partial Maladministration Haringey London Borough Council (202318746) Case 202318746 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Requests to be permanently rehoused. Reports of repairs to the … 30 Jun 2025 Maladministration London Borough of Camden Council (202437616) Case 202437616 · Local Authority / ALMO or TMO The resident’s complaint was about the landlord’s response to the resident’s reports about roof leaks resulting in loss of electrics … 30 Jun 2025 Maladministration London Borough of Havering Council (202221930) Case 202221930 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the kitchen refurbishment. We will also investigate the landlord’s handling of the … 30 Jun 2025 Mediation London Borough of Lewisham (202419019) Case 202419019 · Local Authority / ALMO or TMO REPORT COMPLAINT 202419019 Lewisham Council 30 June 2025 Our approach Under our early resolution process, the Ombudsman works with the … 30 Jun 2025 Maladministration Redditch Borough Council (202417927) Case 202417927 · Local Authority / ALMO or TMO The complaint is about the landlord's handling of: The resident’s reports of damp and mould in the property. The installation … 27 Jun 2025 Mediation Haringey London Borough Council (202317845) Case 202317845 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Handling of the resident’s reports of damp and mould as a result of leaks. … 27 Jun 2025 Maladministration London Borough of Havering Council (202320506) Case 202320506 · Local Authority / ALMO or TMO The resident’s complaint is about: Repairs to the guttering, including the time taken to remove scaffolding put up and the … 26 Jun 2025 Partial Maladministration Oxford City Council (202425826) Case 202425826 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: Damp and mould in the property. The resident’s complaint regarding staff conduct. … 26 Jun 2025 No Maladministration Tandridge District Council (202313622) Case 202313622 · Local Authority / ALMO or TMO The complaint is about the landlord not giving the resident prior notice before the placement of scaffolding around the property … 25 Jun 2025 Maladministration Bristol City Council (202414359) Case 202414359 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s notice to quit. This Service has also considered the landlord’s … 25 Jun 2025 Severe Maladministration London Borough of Camden Council (202442744) Case 202442744 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of a leak to the resident’s property. 25 Jun 2025 Maladministration Sandwell Metropolitan Borough Council (202427041) Case 202427041 · Local Authority / ALMO or TMO The resident’s complaint is about the landlord’s handling of her reports of: a leak from her bathroom into the ceiling … 25 Jun 2025 No Maladministration Stevenage Borough Council (202428889) Case 202428889 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s request to park within the property boundary and his request … 24 Jun 2025 Maladministration Exeter City Council (202426715) Case 202426715 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of: Antisocial behaviour (ASB). Damp and mould in the … 24 Jun 2025 Partial Maladministration Rotherham Metropolitan Borough Council (202331664) Case 202331664 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: A furniture and flooring package charge included on the resident’s rent account. … 24 Jun 2025 Maladministration Sheffield City Council (202334281) Case 202334281 · Responsive repairs/activity The complaint is about the landlord’s response to the resident’s reports about a lack of cleaning in the communal areas. 23 Jun 2025 Maladministration Birmingham City Council (202221809) Case 202221809 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of structural work at the property. The Ombudsman has also considered the landlord’s: … 23 Jun 2025 Maladministration Gravesham Borough Council (202322422) Case 202322422 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: a pre-void inspection and the associated cost incurred by the resident. the … 23 Jun 2025 Maladministration Haringey London Borough Council (202332464) Case 202332464 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of a leak at the property. The Ombudsman has also looked at the … 23 Jun 2025 Maladministration Southwark Council (202308022) Case 202308022 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of hot water loss. We have also considered the … 23 Jun 2025 Maladministration Southwark Council (202429480) Case 202429480 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB) Complaint 20 Jun 2025 Partial Maladministration Birmingham City Council (202229682) Case 202229682 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: Repairs following a leak into the property. The resident’s associated complaint. 20 Jun 2025 Maladministration Bristol City Council (202309059) Case 202309059 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s concerns about her driveway. The Ombudsman has also assessed the … 20 Jun 2025 Maladministration Haringey London Borough Council (202314857) Case 202314857 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports of a leak from the roof and subsequent damp … 20 Jun 2025 Partial Maladministration St Albans City and District Council (202417681) Case 202417681 · Local Authority / ALMO or TMO The complaint is about the landlord’s: handling of repairs to windows and external doors. response to the resident’s request for … 19 Jun 2025 Maladministration Birmingham City Council (202320197) Case 202320197 · Managing Relations The complaint is about the landlord’s handling of the resident’s reported concerns regarding damage to the roof and chimney, a … 19 Jun 2025 Maladministration Gateshead Metropolitan Borough Council (202202659) Case 202202659 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of damp and mould. We have also considered the … 19 Jun 2025 Reasonable Redress Haringey London Borough Council (202327825) Case 202327825 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of a repair to a communal soil pipe serving the resident’s property.