Paragon Asra Housing Limited (202302070)
The complaint is about the landlord’s refusal of the resident’s right to acquire application. The Ombudsman has also taken the decision to consider the landlord’s handling of the resident’s complaint.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Peabody Trust (202304617)
The complaint is about the landlord’s: Response to the resident’s concerns about the property’s insulation. Complaint handling and customer service.
The Guinness Partnership Limited (202307786)
The complaint is about the landlord’s handling of: Fire alarm tests in the block. The resident’s reports of pests. The resident’s reports of damp, mould and foul-smelling odour.
A2Dominion Housing Group Limited (202321836)
The complaint is about the landlord’s handling of repairs to the bathroom.
Christian Action (Enfield) Housing Association Limited (202316097)
The complaint is about the landlord’s response to the resident’s: request for a stock condition survey request for bathroom repairs report of a leak The Ombudsman has also considered the landlord’s complaint handling.
Citizen Housing (202316111)
This complaint is about the landlord’s: Handling of outstanding repairs in the property. Staff conduct.
Cross Keys Homes Limited (202313867)
The complaint is about the landlord’s response to the resident’s reports of Anti-Social Behaviour (ASB) complaint handling
ForHousing Limited (202311294)
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. A repair to the front door. The resident’s request for a new bathroom and kitchen. The Ombudsman will also investigate the landlord’s handling of the resident’s complaint.
Islington Council (202316141)
The complaint is about the landlord’s response to the resident’s: Reports of noise. Request for property improvements.
London Borough of Newham (202308669)
The complaint is about the landlord’s handling of the resident’s reports of a roof leak and the associated repairs. The Service has also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202313077)
The complaint is about the landlord’s response to the resident’s request for soundproofing. We have also investigated the landlord’s complaint handling.
Nottingham Community Housing Association Limited (202327491)
The complaint is about: The landlord’s response to the resident’s concerns about her hallway being narrow. The landlord’s handling of the resident’s transfer application and its associated communication. We will also consider the landlord’s record keeping.
Notting Hill Genesis (NHG) (202326016)
The complaint is about the landlord’s handling of the resident’s reports that other tenants were throwing cigarette butts onto her balcony.
Paradigm Housing Group Limited (202317285)
The complaint is about the landlord’s handling of: Repairs to the communal gate. Service charges.
Platform Housing Group Limited (202331192)
The complaint is about the landlord’s handling of the resident’s request for a new bathroom.
Southwark Council (202323695)
The complaint is about the landlord’s handling of the resident’s reports about hot water outages in the property.
Stevenage Borough Council (202308854)
The complaint is about the landlord’s handling of the resident’s reports of: A draught in the property. Concerns about the installation of a positive input ventilation (PIV) unit and the increased cost of heating. We have also investigated the landlord’s complaint handling.
Stonewater Limited (202302280)
The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Associated complaint.
The Guinness Partnership Limited (202313877)
The complaint is about the landlord’s handling of: The sale of the resident’s property. The associated complaint.
Vivid Housing Limited (202315915)
The complaint is about the landlord’s communication around its repair responsibilities. The Ombudsman has also considered the landlord’s complaint handling.
Accent Housing Limited (202319356)
The complaint is about the landlord’s handling of the resident’s: Request for a reimbursement of electricity charges. Reports of communication issues around day-to-day repairs and fire safety works. Reports of communal repairs. Concerns around fire safety. Reports of antisocial behaviour (ASB) in the communal area and request for CCTV. We …
Acis Group Limited (202319275)
The complaint is about the landlord’s handling of: The resident’s reports of a rodent infestation. The resident’s dissatisfaction with a contractor’s behaviour at the property. The Ombudsman has also investigated the landlord’s handling of the resident’s complaint.
Arun District Council (202330314)
The complaint is about the landlord’s handling of the resident’s: Reports of leaks, damp and mould, and associated repairs within her property. Concerns about the cladding on the outside of the building. Associated complaint.
Basildon Borough Council (202304509)
The complaint is about the landlord’s handling of the resident’s: concerns regarding the condition of his property at sign up; reports of a leak, damp, and mould.
Citizen Housing (202225497)
The complaint is about the landlord’s response to reports of damage to the resident’s property because of a leak.
Clarion Housing Association Limited (202312929)
The complaint is about the landlord’s handling of: The resident’s reports regarding repairs to her heating. The resident’s reports of cannabis use in the building. The associated complaint and level of redress.
East Midlands Housing Group Limited (202318591)
The complaint is about the landlord’s handling of the resident’s reports about: Repairs to radiators in the bathroom, bedroom, associated damage, and increased energy usage at the property. A radiator to be installed in the living room. The slabs to be replaced and removal of the waste in the garden. …
Kirklees Council (202313374)
The complaint is about the landlord’s handling of the resident’s: Request for permission to install an electric vehicle charging point and driveway. Complaint.
London Borough of Barnet (202302757)
The complaint is about the landlord’s: Response to the resident’s concerns about external repair work to her property. Handling of the associated complaint.
London Borough of Hackney (202343128)
The complaint is about the landlord’s handling of the resident’s reports of: Faults to the boiler. Damp and mould. We have also considered the landlord’s: Record-keeping. Complaint handling.
London & Quadrant Housing Trust (202322512)
This complaint is about the landlord’s handling of : The resident’s reports about communal electric repairs. The associated complaint.
London & Quadrant Housing Trust (L&Q) (202215447)
The complaint is about the landlord’s handling of: Repairs to the balcony. The associated complaint.
London & Quadrant Housing Trust (L&Q) (202307487)
The complaint is about the condition of the property when let to the resident and the level of compensation the landlord offered for this.
Notting Hill Genesis (202336648)
The complaint is about the landlord’s handling of the resident’s: reports of antisocial behaviour (ASB). complaint.
Onward Homes Limited (202344126)
The complaint is about the landlord’s handling of the resident’s: reported leak. request for a home visit. The Ombudsman has also assessed the landlord’s complaint handling.
Peabody Trust (202317719)
The resident’s complaint is about the landlord’s handling of concerns about its buildings insurance tender process and residents being overcharged for their annual insurance premium.
Peabody Trust (202339413)
The resident’s complaint is about the landlords handling of: Repairs following a roof leak. The complaint.
Red Kite Community Housing Limited (202314847)
The complaint is about the landlord’s handling of: Leaks to the resident’s property. Subsequent repair works. The associated complaint.
Sandwell Metropolitan Borough Council (202319161)
The complaint is about the landlord’s handling of the resident’s concerns about:
South Derbyshire District Council (202413684)
The complaint is about the landlord’s handling of: A dispute over the location of the resident’s parked car. The resident’s reports of damp and mould. We have also considered the landlord’s: Complaint handling. Record keeping.
The Guinness Partnership Limited (202218624)
The complaint is about the landlord’s: Decision to issue the resident with a letter concerning her conduct towards a member of staff in September 2022. Handling of a telephone conversation with the resident in November 2022. Handling of the resident’s reports of anti-social behaviour. Handling of the resident’s subject access …
The Guinness Partnership Limited (202319243)
The complaint is about the landlord’s handling of the resident’s: Reports of safety issues in the kitchen. Associated complaint.
The Guinness Partnership Limited (202324073)
The complaint is about the landlord’s handling of the resident’s reports of: Repairs. A concern about a tree. We have also considered the landlord’s complaint handling.
The Riverside Group Limited (202315579)
This complaint is about the landlord’s handling of reports of rats at the resident’s property.
The Riverside Group Limited (202323471)
The complaint is about the landlord’s handling of an overpayment of service charges made by the resident.
Wandle Housing Association Limited (202406206)
The complaint is about the landlord’s handling of the resident’s: application to be on the council’s waiting list. complaint made in 2017 about antisocial behaviour (ASB). reported nuisance caused by her neighbour’s dog including its communications with her. request for a management move. associated complaint.
Livin Housing Limited (202318325)
The complaint is about the landlord’s handling of the resident’s reports about internet connectivity.
Amplius Living (202308309)
The complaint is about the landlord’s handling of repairs to the garden fence. We have also investigated the landlord’s complaint handling.
GreenSquareAccord Limited (202317936)
The complaint is about the landlord’s handling of: The resident's reports about the standard and frequency of grounds maintenance in the car park area. The associated complaint.
Incommunities Limited (202227759)
The complaint is about the landlord’s handling of repairs to the resident’s roof.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)