London & Quadrant Housing Trust (L&Q) (202323184)
The complaint is about the landlord’s handling of the resident's: Concerns about her housing situation and request to be rehoused. Associated complaint.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Magna Housing Limited (202403995)
The complaint is about the landlord’s response to the resident’s: Reports that she was coerced into signing a letter to end her previous joint tenancy. Reports of domestic abuse (DA). Request for rehousing. We have also considered the landlord’s complaint handling.
Mount Green Housing Association Limited (202332707)
The complaint is about the landlord's handling of the resident’s reports about repair issues. The Ombudsman has also considered the landlord’s complaint handling.
Notting Hill Genesis (NHG) (202309915)
The complaint is about the landlord’s handling of the resident’s: Rent and service charge account. Reports that repairs were needed to the main entrance door. The Ombudsman has also considered the landlord’s complaint handling.
One Housing Group Limited (202323952)
The complaint is about the landlord’s handling of reports of antisocial behaviour (ASB).
Onward Homes Limited (202308396)
The complaint is about the landlord’s: Increase of the resident’s service charge costs. Handling of the resident's request for a breakdown of service charges and a copy of its annual report. Complaint handling.
Orbit Group Limited (202318854)
The complaint is about the landlord’s response to the resident’s concerns about the safety of the glass panels on the balconies of the flats at her development.
Paragon Asra Housing Limited (202329580)
The complaint is about the landlord’s handling of the resident’s: Service charges for the 2023 to 2024 and 2024 to 2025 financial years. Formal complaints.
Peabody Trust (202327027)
The complaint is about the landlord’s handling of the resident’s: Concerns about cyclical works to the property. Reports of a leak and repairs to the roof. We have also considered the landlord’s handling of the associated complaints.
Poplar Housing And Regeneration Community Association Limited (202220069)
The complaint is about the landlord’s handling of: The resident’s eviction. The removal of the resident’s belongings.
Regenda Limited (202312917)
The complaint is about the landlord’s handling of: the resident’s reports of outstanding repairs of a toilet leak. the resident’s reports of outstanding repairs including to a roof leak. the resident’s reports of damp and mould. the resident’s reports of barriers to his parents requesting repairs and of its staff …
Saxon Weald (202322046)
The complaint is about the landlord’s handling of the resident’s request to take carpet to her new property.
Southern Housing (202209842)
The complaint is about the landlord’s handling of the resident’s reports of a leak from the property above. We have also considered the landlord’s complaint handling.
Southern Housing (202302556)
The complaint is about the landlord’s handling of the resident’s: Reports of anti-social behaviour (ASB). Complaint.
Southern Housing (202404977)
The complaint is about the landlord’s response to the resident’s: Reports of water ingress, damp, and mould. Reports that she could not use her bathroom sink. Reports of damage caused to a kitchen cupboard and bath panel. Associated complaint.
Stonewater Limited (202329801)
REPORT COMPLAINT 202329801 Stonewater Limited 21 March 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
The Guinness Partnership Limited (202417187)
The complaint is about the landlord’s handling of: the resident’s request to repair an electric point for a new cooker. the associated complaint.
West Northamptonshire Council (202317144)
The complaint is about the landlord’s response to the resident’s: Reports of a soil pipe backing up, including whether the landlord should have prevented this from happening and the resident’s belongings being damaged. Transfer request.
Wiltshire Council (202320734)
The complaint is about the landlord’s handling of the resident’s request for a shower and the associated repairs.
Amplius Living (202303316)
The complaint is about: The landlord’s handling of repairs to the communal floor area. The availability of the Scheme Manager.
Anchor Hanover Group (202312182)
REPORT COMPLAINT 202312182 Anchor Hanover Group 20 March 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
Basildon Borough Council (202332048)
The complaint is about the landlord’s handling of reports of leaks, damp, and mould.
bpha Limited (202318157)
The complaint is about: The condition of the property when it was let and the landlord’s management of subsequent repairs. The landlord’s handling of the resident’s complaint about the conduct of a member of staff.
Clarion Housing Association Limited (202331458)
The complaint is about the landlord’s response to the resident’s: Service charge queries. Associated formal complaint.
Curo Places Limited (202346498)
The resident has complained about: The landlord’s response to reports of a roof leak, damp, and mould. The associated complaint handling.
Haringey London Borough Council (202338838)
The complaint is about the landlord’s handling of: The replacement of a laminate flooring to reduce noise disturbance. The associated complaint.
Irwell Valley Housing Association Limited (202323486)
REPORT COMPLAINT 202323486 Irwell Valley Housing Association Limited 18 March 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of […]
London Borough of Enfield (202329814)
The complaint is about: The landlord’s response to the resident’s request for compensation for renovation works at her former property. The landlord’s response to the resident’s reports of a leak at her current property.
London Borough of Lambeth (202320737)
The complaint is about the landlord’s decision regarding the repair and replacement of windows in the resident’s property.
Mosscare St. Vincent’s Housing Group Limited (202325828)
The complaint is about the landlord’s response to the resident’s: reports of damp, mould, and outstanding repairs. complaint.
Notting Hill Genesis (NHG) (202342836)
The complaint is about automated messages sent to the resident by the landlord regarding rent arrears.
One Housing Group Limited (202412125)
The complaint is about the landlord’s response to the resident’s: reports of water ingress, damp, and outstanding repairs. complaint. This report has also considered the landlord’s record keeping.
Peabody Trust (202325455)
The resident’s complaint is about: The level of rent for the property. The landlord giving him a new tenancy agreement when he transferred to the property. The landlord’s complaint handling.
Peabody Trust (202327321)
The complaint is about the landlord’s response to the resident’s concerns about lift breakdowns.
Peabody Trust (202328183)
The complaint is about the landlord’s handling of the resident’s: Reports of a leak entering the property. Service charge queries. We have also investigated the landlord’s complaint handling.
Platform Housing Group Limited (202402819)
The complaint is about the landlord’s handling of repairs to the resident’s chimney, outhouse doors, and treatment of mould in the bathroom.
The Guinness Partnership Limited (202306735)
The complaint is about the landlord’s handling of the resident’s queries about service charges. The Ombudsman has also investigated the landlord’s complaint handling.
Twenty11 Homes Ltd (202320501)
The complaint is about the landlord’s handling of damp and mould between September 2022 and July 2023.
Abri Group Limited (202319362)
The complaint is about the landlord's handling of the resident’s concerns relating to a neighbour’s video doorbell.
Bromford Housing Group Limited (202316787)
The complaint is about the landlord's handling of the signing of the tenancy agreement. We have also considered the landlord’s complaint handling.
Colchester City Council (202317518)
The complaint is about the landlord’s handling of the resident’s reports of: Damp and mould in her property. Unacceptable staff conduct. Her request for reasonable adjustments. Unannounced visits from contractors to carry out works. The condition of her property, following a decant, including repairs to the heating system and damage …
Karibu Community Homes Limited (202312617)
The complaint is about the landlord’s handling of the resident’s reports of leaks, condensation, damp, and mould in her winter balcony.
Lambeth Council (202341381)
The complaint is about the landlord’s handling of the resident’s reports of a rodent infestation and the associated repairs to address the issue.
London & Quadrant Housing Trust (L&Q) (202229424)
The complaint is about the landlord’s handling of: Service charges relating to repairs to communal lights and pest control. The resident’s report of damage having been caused to her satellite dish by its contractors. The Ombudsman has also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202308087)
The complaint concerns the landlord’s: Handling of the resident’s request for a replacement kitchen. Complaint handling.
Metropolitan Thames Valley Housing (MTV) (202306482)
The complaint is about the landlord’s: Level and increase of service charges. Handling of requests for information about service charges. Complaint handling.
Metropolitan Thames Valley Housing (MTV) (202319788)
The complaint is about the landlord’s handling of: the resident’s concerns about a repairs appointment. the subsequent complaint. We have also considered the landlord’s record keeping.
Metropolitan Thames Valley Housing (MTV) (202322638)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).
Notting Hill Genesis (NHG) (202322256)
The complaint is about the landlord’s: Response to the theft of the resident’s bicycle wheel from a communal storage unit. Handling of the complaint.
Ongo Homes Limited (202322948)
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). We have also investigated the landlord’s complaint handling.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)