Home Group Limited (202322771)
The complaint is about the landlord’s handling of a boiler replacement and the resident’s request for an updated kitchen as part of the works. The Ombudsman has also investigated the landlord’s complaint handling.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Home Group Limited (202339054)
The complaint is about the landlord's handling of the resident’s reports of damp and mould. We have also considered the landlord’s complaint handling.
Jigsaw Homes Group Limited (202324786)
The complaint is regarding the landlord’s handling of the resident’s: Reports of anti-social behaviour. Reports it disclosed unauthorised information to her healthcare provider. Request for a new tenancy agreement. The Ombudsman has also considered the associated complaint handling.
London & Quadrant Housing Trust (L&Q) (202234258)
The complaint is about the landlord's handling of the resident’s reports of an ongoing roof leak causing damp and mould and issues with the extractor fans. The Ombudsman has also investigated the landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202312368)
The complaint is about the landlord’s: Communication about external cyclical maintenance works. Handling of the resident’s complaint.
London & Quadrant Housing Trust (L&Q) (202328959)
The complaint is about the landlord’s handling of repairs to the resident’s heating and hot water system. The Ombudsman has also investigated the landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202409715)
The complaint is about the landlord’s handling of roof repairs and the resident’s subsequent reports of damp and mould.
Metropolitan Thames Valley Housing (MTV) (202316180)
This complaint is about how the landlord handled the resident’s request for a management pack during the sale of her property. We have also considered how the landlord handled the complaint.
Milton Keynes City Council (202318498)
The complaint is about: the increase in service charges relating to heating the landlord’s handling of an assessment of support available to the resident
Orbit Group Limited (202304349)
The complaint is about the landlord’s handling of the sale of a shared ownership property after the death of the resident.
Orbit Housing Association Limited (202326502)
The complaint is about: The landlord’s handling of the resident’s request to replace the fence at her property. The landlord’s complaint handling.
Origin Housing Limited (202413912)
The complaint is about the landlord’s handling of the resident’s: Reports of being at risk from her ex-partner. Reports about outstanding repairs to her property. The associated complaint.
Peabody Trust (202326358)
The complaint is about the landlord’s response to: The resident’s report of damp, and its handling of the associated repairs. The resident’s request that it replace the floor covering in the affected room. The resident’s request that it provide alternative accommodation, and reimburse her for the cost of utilities. The …
Shepherds Bush Housing Association Limited (202321496)
The complaint is about the landlord’s handling of and communication about reports of property damage caused by subsidence.
Southern Housing (202313629)
The complaint is about the landlord’s handling of the resident’s: Reports of poor workmanship in relation to the fitting of the windows. Concerns raised about a concrete patio and water ingress. Request for a new kitchen and bathroom. Associated complaint.
South Yorkshire Housing Association Limited (SYHA) (202325860)
The complaint is about the landlord’s: Response to the resident’s reports of fence repairs. Complaint handling.
Sovereign Network Group (202308787)
The complaint is about the landlord’s: Response to the resident’s subject access request. Response to the resident’s communication with its contact centre. Handling of its concerns about the resident’s conduct of his tenancy. Response to the resident’s reports of harassment and intimidation by staff. Response to the presence of asbestos …
Sovereign Network Group (202318094)
The complaint is about the landlord’s: Response to the resident’s reports of water coming into the property. Complaint handling.
Sparrow Shared Ownership Limited (202309277)
The complaint is about the landlord’s handling of: Defects the resident reported at his property. The resident’s parking allocation. The associated complaint.
The Abbeyfield Society (202332725)
The complaint is about the landlord’s handling of the resident’s request for reimbursement of costs relating to relocation, due to the closure of the home.
Babergh District Council (202314102)
The complaint is about the landlord’s decision not to allow the applicant to succeed his late mother’s tenancy.
Clarion Housing Association Limited (202231388)
The complaint is about the landlord’s handling of repairs to the resident’s toilet. The Ombudsman has also considered the landlord’s complaint handling.
Clarion Housing Association Limited (202333661)
This complaint is about the landlord’s handling of: The resident’s reports of a roof leak and the time taken for it to remove scaffolding so the required repairs could be carried out. The associated complaint.
ForHousing Limited (202234305)
The complaint is about the landlord’s handling of: Repairs to the resident’s bathroom and kitchen. Lack of hot water and heating in the property. The complaint. The landlord’s complaint policy says it runs a 2 stage process. It aims to respond at stage 1 within 10 working days of logging …
GreenSquareAccord Limited (202222206)
The complaint is about the landlord’s handling of the resident’s request to: Repair the heating system. Replace the smoke detector. Repair the fire sprinkler system. We have also considered the landlord’s handling of the associated complaint.
Irwell Valley Housing Association Limited (202322513)
The complaint is about the landlord’s handling of the resident’s request for the installation of an electric charging port.
Kirklees Council (202336416)
The complaint is about the landlord’s: response to reports of a leak from the resident’s bath and bathroom sink, and damage to his belongings. response to reports of damp and mould in the resident’s property. handling of the resident’s complaint.
London Borough of Tower Hamlets (202302241)
This complaint is about the landlord’s handling of: the resident’s reports of pests in the property; the associated complaint.
Nottingham Community Housing Association Limited (202305487)
The complaint is about the landlord’s handling of repairs. We have also investigated the landlord’s complaint handling.
One Housing Group Limited (202312233)
The complaint is about the landlord’s handling of the resident’s report of a leak and subsequent damage to her boiler.
Peabody Trust (202318378)
The complaint is about the landlord’s handling of the resident’s: Reports that other residents were using the communal washing line area to socialise. Reports that the bin storage area was unused. Associated complaint.
Saffron Housing Trust Limited (202319181)
The complaint is about the landlord’s handling of fence repairs at the resident’s property.
Sanctuary Housing Association (202330672)
The complaint is about the landlord’s: handling of the resident’s reports of damp and mould. complaint handling.
Stonewater Limited (202336531)
This complaint is about the landlord’s handling of reports of water ingress at the property.
The Guinness Partnership Limited (202334737)
This complaint is about: The landlord’s decision not to upgrade the back door of the property. The landlord’s handling of repairs to the back door. We have also considered how the landlord handled the complaint.
Walsall Housing Group Limited (202233755)
The complaint is about the landlord’s handling of: Repairs to the resident’s roof. The associated complaint including the offer of compensation.
A2Dominion Housing Group Limited (202319987)
The complaint is about the landlord's handling of the resident's: Concerns about the increase in his service charge. Concerns about the ground maintenance service being provided. Associated complaint.
A2Dominion Housing Group Limited (202334443)
The landlord’s handling of the resident’s request for it to install a lift in her building.
Accent Housing Limited (202309091)
The complaint is about the condition of the resident’s property at the start of her tenancy.
Aster Group Limited (202319962)
The complaint is about the landlord’s response to the resident’s reports of a leak.
City of Westminster Council (202418222)
The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould due to ventilation issues. Request for a move on medical grounds. Associated complaint.
Clarion Housing Association Limited (202322286)
The complaint is about the landlord’s handling of the resident’s request for a management transfer.
Clarion Housing Association Limited (202323615)
The complaint is about the landlord’s handling of: A compensation payment offered in a previous complaint. The associated complaint.
Hyde Housing Association Limited (202322677)
The complaint is about the landlord’s handling of: Repairs to: Pipework. Electrics. Reports of damp and mould. The Ombudsman has also considered the landlord’s complaint handling.
London Borough of Harrow (202324259)
The complaint is about the landlord’s handling of the removal of asbestos floor tiles from the resident’s flat.
London Borough of Islington (202308155)
The complaint is about the landlord’s handling of: The resident’s reports of having no heating or hot water. The associated complaint.
London Borough of Islington (202322270)
The complaint is about the landlord’s handling of the resident’s request for a copy of the original terms and conditions of his tenancy. We have also considered the landlord’s complaint handling.
London Borough of Lambeth (202418701)
The complaint is about the landlord’s handling of the resident’s reports about repairs to the roof. We have also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (202332944)
The complaint is about the landlord’s response to the resident’s reports of anti-social behaviour (ASB). The landlord’s complaint handling is also considered.
London & Quadrant Housing Trust (L&Q) (202225258)
The complaint is about the landlord’s handling of: Personal data. The resident’s reports of ASB. The associated complaint.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)