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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

Browse by year

2026 2025 2024 2023 2022 2021 2020 2019

Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)

16,595 decisions

Decisions

Most recent first
28 Nov 2024 Outside Jurisdiction Welwyn Hatfield Borough Council (202233915) Case 202233915 · Old Property Condition migrated-2025 REPORT COMPLAINT 202233915 Welwyn Hatfield Borough Council 28 November 2024 Our approach The Housing Ombudsman’s approach to investigating and determining … 27 Nov 2024 Partial Maladministration 54North Homes Limited (202109465) Case 202109465 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour. The associated complaint. 27 Nov 2024 Partial Maladministration A2Dominion Housing Group Limited (202328263) Case 202328263 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s: Reports of damp, mould and related outstanding repairs. Complaint. This … 27 Nov 2024 Maladministration Abri Group Limited (202228061) Case 202228061 · Estate Management The complaint is about the landlord’s: Response to the resident’s concerns that a neighbour had erected a patio and fence … 27 Nov 2024 Maladministration Amplius Living (202410731) Case 202410731 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports that the property was cold and does not retain … 27 Nov 2024 Partial Maladministration Citizen Housing Group Limited (202307295) Case 202307295 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s concerns about the security of the block. We have also … 27 Nov 2024 No Maladministration Connexus Homes Limited (202310904) Case 202310904 · ASB/Abuse/Nuisance The resident’s complaint is about the landlord’s response to: The resident’s reports of noise nuisance from her neighbour (“N”). The … 27 Nov 2024 Maladministration Irwell Valley Housing Association Limited (202308371) Case 202308371 · Estate Management The complaint is about the landlord’s handling of the: Resident’s reports of concerns with the communal cleaning. Resident’s reports of … 27 Nov 2024 Maladministration Islington and Shoreditch Housing Association Limited (202305280) Case 202305280 · Old Complaints Handling categories The complaint is about the landlord’s handling of: The resident’s request for repairs to the wet room in the property. … 27 Nov 2024 Maladministration Islington Council (202224543) Case 202224543 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Reports of water ingress. Associated formal complaint. 27 Nov 2024 Maladministration Islington Council (202320838) Case 202320838 · Managing Relations The complaint is about: The landlord’s handling of repairs to remedy water ingress into the property. The landlord’s complaint handling. 27 Nov 2024 Maladministration Lambeth Council (202229980) Case 202229980 · Managing Relations The complaint is about the landlord’s handling of window repairs and replacements at the resident’s home. The Ombudsman has also … 27 Nov 2024 Maladministration Lambeth Council (202327732) Case 202327732 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of foul water leaking into his property. The Ombudsman … 27 Nov 2024 No Maladministration Leeds City Council (202328244) Case 202328244 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Decision to demolish the resident’s block of flats. Handling of the resident’s concerns relating … 27 Nov 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202309085) Case 202309085 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Repairs to the resident’s floors. The associated complaint. 27 Nov 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202313842) Case 202313842 · Estate Management The complaint is about the landlord’s handling of: repairs to the communal roof. the resident’s associated complaint. 27 Nov 2024 Outside Jurisdiction London & Quadrant Housing Trust (L&Q) (202325715) Case 202325715 · Old Property Condition migrated-2025 The complaint is about the landlord’s: Handling of the resident’s reports of a leak in the property and damp and … 27 Nov 2024 Maladministration Metropolitan Thames Valley Housing (MTV) (202226156) Case 202226156 · Managing Relations The complaint is about the landlord’s handling of the resident’s: responsive repairs following a leak. subsequent complaint. 27 Nov 2024 Partial Maladministration Midland Heart Limited (202327318) Case 202327318 · Information and data management The complaint is about the landlord’s handling of the resident’s: Subject Access Request (SAR). Reports about repairs. Reports about staff … 27 Nov 2024 Maladministration Newlon Housing Trust (202225139) Case 202225139 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of lack of water, heating, and hot water. The … 27 Nov 2024 Maladministration Notting Hill Genesis (NHG) (202340097) Case 202340097 · Estate Management The complaint is about the landlord’s response to the resident’s: reports of poor maintenance of the communal CCTV system. request … 27 Nov 2024 Maladministration One Housing Group Limited (202310823) Case 202310823 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Reports about excessive heat and poor ventilation in the property … 27 Nov 2024 Maladministration One Housing Group Limited (202316616) Case 202316616 · Old Property Condition migrated-2025 The complaint is about the resident’s reports about the landlord’s handling of repairs to the metal panel attached to her … 27 Nov 2024 Maladministration Orbit Group Limited (202300902) Case 202300902 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of a leak, and the associated repairs. The Ombudsman … 27 Nov 2024 Mediation Orbit Group Limited (202317725) Case 202317725 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to reports of a leak, damp and mould and it’s handling of the … 27 Nov 2024 Outside Jurisdiction Paradigm Housing Group Limited (202302532) Case 202302532 · Financial The complaint is about the landlord’s response to concerns raised about the service charge. 27 Nov 2024 No Maladministration Peabody Trust (202324293) Case 202324293 · Old Complaints Handling categories The complaint is about: The landlord’s response to the resident’s request for cyclical decoration works. The landlord’s handling of the … 27 Nov 2024 Maladministration Shepherds Bush Housing Association Limited (202305835) Case 202305835 · Old Tenants Behaviour categories The complaint concerns the landlord's response to the resident’s reports of strong smells in her flat. 27 Nov 2024 Maladministration Southern Housing (202301178) Case 202301178 · Old Complaints Handling categories The complaint is about the landlord’s: Handling of the repairs following a leak into the property. Complaint handling. 27 Nov 2024 Maladministration Stonewater Limited (202225980) Case 202225980 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of a broken fence and other garden issues. The … 27 Nov 2024 Maladministration Stonewater Limited (202318462) Case 202318462 · Managing Relations The complaint is about the landlord’s handling of: the resident’s request for adaptations. the associated complaint. 27 Nov 2024 Maladministration The Industrial Dwellings Society (1885) Limited (202344796) Case 202344796 · Old Property Condition categories The resident’s complaint was about the landlord’s handling of reports of damp and mould and of a leak flooding the … 27 Nov 2024 Maladministration Thurrock Council (202301374) Case 202301374 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of works required in the resident’s property. 26 Nov 2024 No Maladministration A2Dominion Housing Group Limited (202311808) Case 202311808 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of antisocial behaviour (ASB) reports made against the resident. 26 Nov 2024 Partial Maladministration A2Dominion Housing Group Limited (202336097) Case 202336097 · Old Complaints Handling categories The complaint is about: the impact of repair issues on the resident and her daughter’s health. the landlord’s: response to … 26 Nov 2024 Maladministration Aster Group Limited (202305147) Case 202305147 · Old Tenants Behaviour categories The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour. 26 Nov 2024 Partial Maladministration Citizen Housing (202307318) Case 202307318 · Old Complaints Handling categories The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour (ASB). The associated complaint. 26 Nov 2024 Maladministration Citizen Housing (202337021) Case 202337021 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: The replacement of three internal doors and a front entrance door. Communal … 26 Nov 2024 Partial Maladministration City of Doncaster Council (202311557) Case 202311557 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise nuisance. The Ombudsman has also investigated the … 26 Nov 2024 No Maladministration City of Westminster Council (202224975) Case 202224975 · ASB/Abuse/Nuisance The complaint is about the landlord’s: response to the resident’s reports about: antisocial behaviour (ASB); repair issues following a leak; … 26 Nov 2024 Outside Jurisdiction Estuary Housing Association Limited (202308974) Case 202308974 · Estate Management The complaint is about the landlord’s response to the resident’s reports of: communal repairs in the carpark. damage to her … 26 Nov 2024 Maladministration Hammersmith and Fulham Council (202317776) Case 202317776 · Old Property Condition categories The complaint is about the landlord’s handling of fencing repairs. 26 Nov 2024 Maladministration Hexagon Housing Association Limited (202318042) Case 202318042 · Managing Relations The complaint is about the condition of the property at the start of the tenancy and the landlord’s handling of … 26 Nov 2024 Partial Maladministration Jigsaw Homes Group Limited (202227491) Case 202227491 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of mice in his property and the associated repairs. … 26 Nov 2024 Partial Maladministration Karibu Community Homes Limited (202307991) Case 202307991 · Estate Management The complaint is about the landlord’s response to the resident’s: Request for it to provide audited service charge accounts and … 26 Nov 2024 No Maladministration Kingston upon Thames Council (202321048) Case 202321048 · Old Tenants Behaviour categories The complaint is about the landlord’s handling of: Strong cooking odours from the resident’s neighbour’s property. Smoking in the communal … 26 Nov 2024 Maladministration Lambeth Council (202302113) Case 202302113 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: Annual gas safety check appointments. The associated complaint. 26 Nov 2024 Maladministration Lambeth Council (202340018) Case 202340018 · Managing Relations The complaint is about the landlord’s handling of: Damp and mould. Boiler repairs. The Ombudsman has also considered the landlord’s … 26 Nov 2024 Maladministration Lambeth Council (202400611) Case 202400611 · Financial The complaint is about the landlord’s handling of: Leaks to the resident’s property. Damp and mould. Damage to the resident’s … 26 Nov 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202311830) Case 202311830 · Managing Relations The resident’s complaint is about the landlord’s handling of repairs to the window seals. The Ombudsman has also considered the …