Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decision Case ID 202501790 Decision type Investigation Landlord Livin Housing Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 10 April 2026 Background The resident reported two leaks in January 2025 which the […]
Decision Case ID 202537150 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 10 April 2026 Background The resident lives with her 2 children. She said […]
Decision Case ID 202530796 Decision type Investigation Landlord Manchester City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 10 April 2026 Background The resident lives in a 3-bedroom house […]
Decision Case ID 202507997 Decision type Investigation Landlord NSAH (Alliance Homes) Limited Landlord type Housing Association Occupancy Assured Tenancy Date 10 April 2026 Background The property is a 3-bedroom semi-detached house. The resident reported […]
The landlord did not meet its stage 2 timescale but provided a reasonable remedy by acknowledging the delay, apologising, and offering compensation.
Decision Case ID 202516207 Decision type Investigation Landlord Plus Dane Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 10 April 2026 Background The resident lives in a ground floor flat of a […]
Decision Case ID 202311656 Decision type Investigation Landlord Soho Housing Association Limited Landlord type Housing Association Occupancy Secure Tenancy Date 10 April 2026 Background The resident succeeded the tenancy in September 2017 after the […]
Decision Case ID 202452244 Decision type Investigation Landlord The Riverside Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 9 April 2026 Background In January 2025, the landlord’s contractor visited the property to […]
Decision Case ID 202319816 Decision type Investigation Landlord Town and Country Housing Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 10 April 2026 Background The resident complained to the landlord following a leak […]
Decision Case ID 202348261 Decision type Investigation Landlord Abri Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 9 April 2026 Background The landlord installed new windows and doors at the resident’s property […]
Decision Case ID 202341200 Decision type Investigation Landlord Basildon Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 09 April 2026 Background The resident’s representative reported a roof leak […]
Decision Case ID 202503113 Decision type Investigation Landlord Believe Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 9 April 2026 Background The resident raised concerns about damp and mould in his […]
Decision Case ID 202444624 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 13 April 2026 Background The resident reported several repairs throughout her home to the […]
Decision Case ID 202505639 Decision type Jurisdiction Landlord Eastbourne Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 9 April 2026 Background The leaseholder rents the property out to a […]
Decision Case ID 202417512 Decision type Jurisdiction Landlord Leicester City Council Landlord type Local Authority / ALMO or TMO Occupancy Assured Tenancy Date 9 April 2026 Background The resident complained to the landlord […]
Decision Case ID 202339471 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Leaseholder Date 9 April 2026 Background The resident reported her roof leaking on or around […]
Decision Case ID 202531598 Decision type Investigation Landlord North West Leicestershire District Council Landlord type Local Authority / ALMO or TMO Occupancy Introductory Tenancy Date 8 April 2026 Background The resident moved into the […]
Decision Case ID 202223949 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 9 April 2026 Background The resident has lived in the property, a flat, since 1996. […]
Decision Case ID 202533020 Decision type Investigation Landlord Platform Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 9 April 2026 Background The resident said she reported problems with damp and mould […]
Decision Case ID 202523878 Decision type Investigation Landlord Plexus UK (First Project) Limited Landlord type Housing Association Occupancy Assured Shorthold Date 9 April 2026 Background The resident lives with mental health vulnerabilities. He signed […]
Decision Case ID 202536773 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 9 April 2026 Background The resident raised concerns about the condition of […]
Decision Case ID 202440468 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Shared Ownership Date 9 April 2026 Background The resident reported faults with his heating from 2019. Following an […]
Decision Case ID 202538966 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 9 April 2026 Background In August 2024, the landlord introduced a “waking watch” fire […]
Decision Case ID 202401705 Decision type Investigation Landlord Town and Country Housing Landlord type Housing Association Occupancy Assured Tenancy Date 9 April 2026 Background The resident reported that the guttering in his property […]
Decision Case ID 202344486 Decision type Investigation Landlord Worthing Homes Limited Landlord type Housing Association Occupancy Secure Tenancy Date 9 April 2026 Background The resident is unhappy his neighbour has installed 3 concrete […]
Decision Case ID 202446433 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 8 April 2026 Background The resident received a letter from the energy billing provider […]
The landlord responded to the reports in line with its complaints policy and the Code. However, it failed to fully acknowledge all its failings and appropriately apply its compensation policy.
Decision Case ID 202409946 Decision type Investigation Landlord Stoke on Trent City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 8 April 2026 Background The resident lived in […]
Decision Case ID 202543767 Decision type Investigation Landlord Citizen Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 7 April 2026 Background The property is a 2-bedroom house. The resident has said […]
Decision Case ID 202403437 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Leaseholder Date 07 April 2026 Background The resident’s concerns relate to the landlord not issuing […]
Decision Case ID 202325016 Decision type Investigation Landlord Moat Homes Limited Landlord type Housing Association Occupancy Shared Ownership Date 7 April 2026 Background The resident first requested that the landlord contribute to his […]
Decision Case ID 202503756 Decision type Investigation Landlord Yorkshire Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 7 April 2026 Background In August 2024, the resident asked the landlord to replace […]
Decision Case ID 202405680 Decision type Investigation Landlord Basildon Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 2 April 2026 Background The resident complained about delays in […]
Decision Case ID 202411803 Decision type Investigation Landlord Birmingham City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 2 April 2026 Background The resident made multiple complaints of […]
Decision Case ID 202533547 Decision type Investigation Landlord Broxtowe Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 2 April 2026 Background The resident lives in a flat. She […]
Decision Case ID 202501668 Decision type Investigation Landlord Canterbury City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 1 April 2026 Background The landlord carried out kitchen renovation works […]
Decision Case ID 202448891 Decision type Investigation Landlord Gentoo Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 29 April 2026 Background The resident raised concerns about a flood in her home resulting […]
Decision Case ID 202400312 Decision type Investigation Landlord Homes Plus Limited Landlord type Housing Association Occupancy Secure Tenancy Date 2 April 2026 Background The property is a new build house. The resident reported […]
Decision Case ID 202425657 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 2 April 2026 Background The resident reported a leaking stopcock […]
Decision Case ID 202343141 Decision type Investigation Landlord Places for People Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 2 April 2026 Background The resident reported concerns about water ingress in his […]
Decision Case ID 202227576 Decision type Jurisdiction Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 02 April 2026 Background The resident reported ASB to the landlord. This related to noise […]
Decision Case ID 202404510 Decision type Investigation Landlord Sparrow Shared Ownership Limited Landlord type For profit Occupancy Shared Ownership Date 2 April 2026 Background The resident took ownership of the property on 31 October […]
Decision Case ID 202536477 Decision type Investigation Landlord Vivid Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 2 April 2026 Background The resident reported damp and mould since 2022 and complained about […]
Decision Case ID 202335738 Decision type Investigation Landlord Amplius Living Landlord type Housing Association Occupancy Assured Tenancy Date 01 April 2026 Background The resident lives in a flat in a sheltered housing scheme. […]
Decision Case ID 202405157 Decision type Investigation Landlord City of Westminster Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 1 April 2026 Background The resident reported several defects shortly […]
Decision Case ID 202406853 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 1 April 2026 Background The residentis partially sighted. Hesaid the damp and mould has […]
Decision Case ID 202517322 Decision type Jurisdiction Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Assured Tenancy Date 1 April 2026 Background The resident is a tenant of the landlord’s. She lives in a 2-bedroom […]
Decision Case ID 202413037 Decision type Investigation Landlord Livv Housing Group Landlord type Housing Association Occupancy Assured Tenancy Date 1 April 2026 Background The landlord conducted a gas safety check on 26 June […]
Decision Case ID 202516676 Decision type Investigation Landlord London Borough of Hackney Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 1 April 2026 Background The resident told the landlord […]
Decision Case ID 202343090 Decision type Investigation Landlord London Borough of Hammersmith and Fulham Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 1 April 2026 Background The residents live in sheltered […]
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |