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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

Browse by year

2026 2025 2024 2023 2022 2021 2020 2019

Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)

16,595 decisions

Decisions

Most recent first
12 Jan 2026 Partial Maladministration East Midlands Housing Group Limited (202423780) Case 202423780 · Estate Management Decision Case ID 202423780 Decision type Investigation Landlord East Midlands Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy … 12 Jan 2026 No Maladministration Freebridge Community Housing Limited (202442334) Case 202442334 · Managing Relations Decision Case ID 202442334 Decision type Investigation Landlord Freebridge Community Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 12 Jan 2026 Maladministration London & Quadrant Housing Trust (202341427) Case 202341427 · Managing Relations Decision Case ID 202341427 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Shorthold … 12 Jan 2026 Partial Maladministration Newlon Housing Trust (202400640) Case 202400640 · ASB/Abuse/Nuisance Decision Case ID 202400640 Decision type Investigation Landlord Newlon Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 12 … 12 Jan 2026 Maladministration Pinnacle Affordable Homes Ltd (202448524) Case 202448524 · Managing Relations Decision Case ID 202448524 Decision type Investigation Landlord Pinnacle Affordable Homes Ltd Landlord type For profit Occupancy Assured Shorthold Tenancy … 12 Jan 2026 Partial Maladministration Places for People Group Limited (202448943) Case 202448943 · Managing Relations Decision Case ID 202448943 Decision type Investigation Landlord Places for People Group Limited Landlord type Housing Association Occupancy Assured Tenancy … 12 Jan 2026 Maladministration Sovereign Network Group (202452934) Case 202452934 · Managing Relations Decision Case ID 202452934 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 12 … 12 Jan 2026 Mediation Stonewater Limited (202340473) Case 202340473 · Responsive repairs/activity Decision Case ID 202340473 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 12 … 9 Jan 2026 Mediation Affordable Housing Communities Limited (202335441) Case 202335441 · For profit Decision Case ID 202335441 Decision type Investigation Landlord Affordable Housing Communities Limited Landlord type For profit Occupancy Shared Ownership Date … 9 Jan 2026 Partial Maladministration Birmingham City Council (202329205) Case 202329205 · Local Authority / ALMO or TMO Decision Case ID 202329205 Decision type Investigation Landlord Birmingham City Council Landlord type Local Authority / ALMO or TMO Occupancy … 9 Jan 2026 Maladministration East End Homes Limited (202413273) Case 202413273 · ASB/Abuse/Nuisance Decision Case ID 202413273 Decision type Investigation Landlord East End Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 9 Jan 2026 Maladministration London Borough of Camden Council (202508589) Case 202508589 · Local Authority / ALMO or TMO Decision Case ID 202508589 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local authority Occupancy Leaseholder Date … 9 Jan 2026 Maladministration London Borough of Lambeth (202501648) Case 202501648 · Local Authority / ALMO or TMO Decision Case ID 202501648 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority Occupancy Leaseholder Date 9 … 9 Jan 2026 Maladministration London & Quadrant Housing Trust (202514409) Case 202514409 · ASB/Abuse/Nuisance Decision Case ID 202514409 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 9 Jan 2026 Maladministration Norwich City Council (202439923) Case 202439923 · Local Authority / ALMO or TMO Decision Case ID 202439923 Decision type Investigation Landlord Norwich City Council Landlord type Local Authority / ALMO or TMO Occupancy … 9 Jan 2026 No Maladministration Nottingham City Council (202343452) Case 202343452 · Local Authority / ALMO or TMO Decision Case ID 202343452 Decision type Investigation Landlord Nottingham City Council Landlord type Housing Association Occupancy Secure Tenancy Date 9 … 9 Jan 2026 Partial Maladministration Notting Hill Genesis (202510446) Case 202510446 · Managing Relations Decision Case ID 202510446 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 9 … 9 Jan 2026 No Maladministration Weaver Vale Housing Trust Limited (202305105) Case 202305105 · Estate Management Decision Case ID 202305105 Decision type Investigation Landlord Weaver Vale Housing Trust Limited Landlord type Housing Association Occupancy Assured tenancy … 8 Jan 2026 Maladministration Chesterfield Borough Council (202434129) Case 202434129 · Local Authority / ALMO or TMO Decision Case ID 202434129 Decision type Investigation Landlord Chesterfield Borough Council Landlord type Local Authority / ALMO or TMO Occupancy … 8 Jan 2026 Partial Maladministration City of Westminster Council (202517680) Case 202517680 · Local Authority / ALMO or TMO Decision Case ID 202517680 Decision type Investigation Landlord City of Westminster Council Landlord type Local Authority / ALMO or TMO … 8 Jan 2026 Outside Jurisdiction Clarion Housing Association Limited (202437769) Case 202437769 · Responsive repairs/activity Decision Case ID 202437769 Decision type Jurisdiction Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 8 Jan 2026 Partial Maladministration Gravesham Borough Council (202502734) Case 202502734 · Local Authority / ALMO or TMO Decision Case ID 202502734 Decision type Investigation Landlord Gravesham Borough Council Landlord type Local Authority / ALMO or TMO Occupancy … 8 Jan 2026 Partial Maladministration London Borough of Lambeth (202432059) Case 202432059 · Local Authority / ALMO or TMO Decision Case ID 202432059 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO … 8 Jan 2026 Partial Maladministration London Borough of Tower Hamlets (202435900) Case 202435900 · Local Authority / ALMO or TMO Decision Case ID 202435900 Decision type Investigation Landlord London Borough of Tower Hamlets Landlord type Local Authority Occupancy Secure Tenancy … 8 Jan 2026 Partial Maladministration London & Quadrant Housing Trust (202425018) Case 202425018 · Managing Relations Decision Case ID 202425018 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 8 Jan 2026 Maladministration Metropolitan Thames Valley Housing (MTV) (202405596) Case 202405596 · Financial Decision Case ID 202405596 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Leaseholder Date … 8 Jan 2026 Partial Maladministration Notting Hill Genesis (202425468) Case 202425468 · Managing Relations Decision Case ID 202425468 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 8 … 8 Jan 2026 Maladministration Notting Hill Genesis (202514789) Case 202514789 · Managing Relations Decision Case ID 202514789 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 08 … 8 Jan 2026 Partial Maladministration Peabody Trust (202324261) Case 202324261 · Financial Decision Case ID 202324261 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Leaseholder Date 8 January 2026 … 8 Jan 2026 Reasonable Redress Peabody Trust (202439814) Case 202439814 · Managing Relations Decision Case ID 202439814 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 8 January … 8 Jan 2026 Maladministration Sanctuary Housing Association (202340222) Case 202340222 · Managing Relations Decision Case ID 202340222 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 8 … 8 Jan 2026 No Maladministration Sandwell Metropolitan Borough Council (202429952) Case 202429952 · Local Authority / ALMO or TMO Decision Case ID 202429952 Decision type Investigation Landlord Sandwell Metropolitan Borough Council Landlord type Local Authority Occupancy Assured Tenancy Date … 8 Jan 2026 Reasonable Redress Your Housing Group Limited (202337131) Case 202337131 · Responsive repairs/activity Decision Case ID 202337131 Decision type Investigation Landlord Your Housing Group Limited Landlord type Housing Association Occupancy Leaseholder Date 12 … 7 Jan 2026 No Maladministration Citizen Housing Group Limited (202341297) Case 202341297 · Managing Relations Decision Case ID 202341297 Decision type Investigation Landlord Citizen Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 7 Jan 2026 Maladministration Clarion Housing Association Limited (202447751) Case 202447751 · Managing Relations Decision Case ID 202447751 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 7 Jan 2026 No Maladministration Home Group Limited (202511423) Case 202511423 · ASB/Abuse/Nuisance Decision Case ID 202511423 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 7 … 7 Jan 2026 No Maladministration LiveWest Homes Limited (202511250) Case 202511250 · Managing Relations Decision Case ID 202511250 Decision type Investigation Landlord LiveWest Homes Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date … 7 Jan 2026 No Maladministration London Borough of Brent (202338858) Case 202338858 · Local Authority / ALMO or TMO Decision Case ID 202338858 Decision type Investigation Landlord London Borough of Brent Landlord type Local Authority / ALMO or TMO … 7 Jan 2026 Maladministration North Tyneside Council (202450538) Case 202450538 · Managing Relations Decision Case ID 202450538 Decision type Investigation Landlord North Tyneside Council Landlord type Local Authority / ALMO or TMO Occupancy … 7 Jan 2026 Reasonable Redress Peabody Trust (202506211) Case 202506211 · Managing Relations Decision Case ID 202506211 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 7 January … 7 Jan 2026 Partial Maladministration Sandwell Metropolitan Borough Council (202307929) Case 202307929 · Local Authority / ALMO or TMO Decision Case ID 202307929 Decision type Investigation Landlord Sandwell Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO … 7 Jan 2026 Partial Maladministration Together Housing Association Limited (202442131) Case 202442131 · Managing Relations Decision Case ID 202442131 Decision type Investigation Landlord Together Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 6 Jan 2026 Maladministration Brighton and Hove City Council (202337355) Case 202337355 · Local Authority / ALMO or TMO Decision Case ID 202337355 Decision type Investigation Landlord Brighton and Hove City Council Landlord type Local Authority / ALMO or … 6 Jan 2026 Maladministration Hexagon Housing Association Limited (202423381) Case 202423381 · Managing Relations Decision Case ID 202423381 Decision type Investigation Landlord Hexagon Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 6 Jan 2026 Partial Maladministration Hyde Housing Association Limited (202412881) Case 202412881 · Managing Relations Decision Case ID 202412881 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy … 6 Jan 2026 Partial Maladministration Leeds City Council (202419949) Case 202419949 · Managing Relations Decision Case ID 202419949 Decision type Investigation Landlord Leeds City Council Landlord type Local Authority / ALMO or TMO Occupancy … 6 Jan 2026 No Maladministration London Borough of Islington (202345628) Case 202345628 · Local Authority / ALMO or TMO Decision Case ID 202345628 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority / ALMO or TMO … 6 Jan 2026 Reasonable Redress Yorkshire Housing Limited (202343756) Case 202343756 · Managing Relations Decision Case ID 202343756 Decision type Investigation Landlord Yorkshire Housing Limited Landlord type Housing Association Occupancy Shared Ownership Date 6 … 5 Jan 2026 Partial Maladministration London Borough of Hackney (202435231) Case 202435231 · Local Authority / ALMO or TMO Decision Case ID 202435231 Decision type Investigation Landlord London Borough of Hackney Landlord type Local Authority / ALMO or TMO … 5 Jan 2026 Partial Maladministration London & Quadrant Housing Trust (202231407) Case 202231407 · Managing Relations Decision Case ID 202231407 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy …