Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decision Case ID 202341104 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 16 April 2026 Background The resident complained about the landlord’s response to her […]
Decision Case ID 202322564 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 16 April 2026 Background The resident paid for a private fire safety inspection […]
Decision Case ID 202504594 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 16 April 2026 Background During October 2024 the resident contacted the landlord […]
Decision Case ID 202346393 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 16 April 2026 Background The resident lives in a flat within a block […]
Decision Case ID 202414626 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 16 April 2026 Background The property is a flat within a building with […]
Decision Case ID 202348496 Decision type Investigation Landlord The Riverside Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 16 April 2026 Background The resident lives in a ground floor flat in a […]
Decision Case ID 202400068 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Shared Ownership Date 15 April 2026 Background The resident requested a breakdown of her 2022/23 service charges […]
Decision Case ID 202400834 Decision type Investigation Landlord Connexus Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 15 April 2026 Background The resident’s flat is within an independent living scheme. His complaint […]
Decision Case ID 202300969 Decision type Investigation Landlord Epping Forest District Council Landlord type Local Authority Occupancy Secure Tenancy Date 15 April 2026 Background The landlord inspected the property at some point in 2024. […]
Decision Case ID 202339968 Decision type Investigation Landlord London Borough of Newham Landlord type Local Authority Occupancy Flexible Tenancy Date 15 April 2026 Background The landlord issued the resident with a notice of seeking possession […]
Decision Case ID 202331206 Decision type Investigation Landlord London Borough of Wandsworth Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 15 April 2026 Background The resident and her young child […]
Decision Case ID 202405973 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Leaseholder Date 15 April 2026 Background There was a leak into the communal area of the […]
Decision Case ID 202425653 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Secure Tenancy Date 15 April 2026 Background The resident lives in a one-bedroom ground floor flat. […]
Decision Case ID 202525090 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 15 April 2026 Background Since 2019 the resident had reported several times to […]
Decision Case ID 202342834 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 15 April 2026 Background The resident complained about the landlord’s handling of a heating repair. […]
Decision Case ID 202412624 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 15 April 2026 Background The resident complained to the landlord about regular disruptions to the […]
Decision Case ID 202416800 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 15 April 2026 Background The resident told the landlord she was unable to leave her window […]
Decision Case ID 202500054 Decision type Investigation Landlord Slough Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 15 April 2026 Background During 2023 the landlord carried out repairs […]
Decision Case ID 202426389 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 15 April 2026 Background In June 2024 the resident reported that the bin store door had […]
Decision Case ID 202344921 Decision type Investigation Landlord Walsall Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 15 April 2026 Background The resident contacted the landlord after her neighbour took down […]
Decision Case ID 202522516 Decision type Investigation Landlord Castle Point Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 14 April 2026 Background The resident lives in a flat […]
Decision Case ID 202316714 Decision type Investigation Landlord Curo Places Limited Landlord type Housing Association Occupancy Leaseholder Date 14 April 2026 Background The complainant is a leaseholder of the landlord and subletsthe property to […]
Decision Case ID 202447818 Decision type Investigation Landlord Dudley Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 14 April 2026 Background In October 2023 the resident contacted […]
Decision Case ID 202414150 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Assured Tenancy Date 14 April 2026 Background The resident pays a variable service charge. The landlord acknowledged it charged […]
Decision Case ID 202417914 Decision type Investigation Landlord Hexagon Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 14 April 2026 Background The resident lives in a flat with her young child. […]
Decision Case ID 202524307 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 14 April 2026 Background There is a nature reserve behind the resident’s property for which […]
Decision Case ID 202345698 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 14 April 2026 Background The resident reported a broken shower in January 2024. She […]
Decision Case ID 202525428 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 14 April 2026 Background The resident is unhappy with the landlord’s handling of damp […]
Decision Case ID 202425043 Decision type Investigation Landlord Karbon Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 14 April 2026 Background The resident raised concerns about her heating system and loft extractor […]
Decision Case ID 202428645 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Leaseholder Date 14 April 2026 Background The resident lives in a flat on the third floor […]
Decision Case ID 202453502 Decision type Investigation Landlord Milton Keynes City Council Landlord type Local Authority Occupancy Secure Tenancy Date 14 April 2026 Background The resident reported antisocial behaviour (ASB) from a neighbour in […]
Decision Case ID 202446224 Decision type Investigation Landlord Moat Homes Limited Landlord type Housing Association Occupancy Shared Ownership Date 14 April 2026 Background The resident is unhappy with the way the landlord has responded […]
Decision Case ID 202341142 Decision type Investigation Landlord Newcastle City Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 14 April 2026 Background The resident asked the landlord for a ‘landlord […]
Decision Case ID 202345197 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Leaseholder Date 14 April 2026 Background The resident complained about the landlord’s decision to contact her mortgage lender […]
Decision Case ID 202527256 Decision type Investigation Landlord Ongo Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 March 2026 Background The resident moved into the property in 2015. In May 2025 […]
Decision Case ID 202516235 Decision type Investigation Landlord Southwark Council Landlord type Local authority Occupancy Secure tenancy Date 14 April 2026 Background A solicitor acting on the resident’s behalf began the pre-action protocol on […]
Decision Case ID 202503918 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 14 April 2026 Background The resident complained to the landlord in August 2023 as she […]
Decision Case ID 202348331 Decision type Jurisdiction Landlord Thurrock Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 14 April 2026 Background The resident reported damp and mould in her […]
Decision Case ID 202524175 Decision type Investigation Landlord Gosport Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 13 April 2026 Background The landlord knew that the resident had […]
Decision Case ID 202223749 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Leaseholder Date 13 April 2026 Background The resident lives in a block of 8 leasehold flats. The resident […]
Decision Case ID 202523607 Decision type Investigation Landlord Midland Heart Limited Landlord type Housing Association Occupancy Assured Tenancy Date 13 April 2026 Background The resident lives in a 1-bedroom flat with his partner and […]
Decision Case ID 202329055 Decision type Investigation Landlord Orbit Group Limited Landlord type Housing Association Occupancy Shared Ownership Date 13 April 2026 Background The resident lives in a flat within a block. He reported […]
Decision Case ID 202409298 Decision type Investigation Landlord Slough Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 13 April 2026 Background The resident lives with his children. He […]
Decision Case ID 202428299 Decision type Investigation Landlord Dudley Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 10 April 2026 Background The resident reported a leak and mould […]
Decision Case ID 202447458 Decision type Investigation Landlord ForHousing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 10 April 2026 Background In January 2025 the resident contacted the landlord to report that rats […]
Decision Case ID 202500036 Decision type Investigation Landlord Gentoo Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 10 April 2026 Background The resident has been reporting antisocial behaviour (ASB) from his neighbour to […]
Decision Case ID 202450910 Decision type Investigation Landlord Greatwell Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 10 April 2026 Background The resident contacted the landlord to report his concerns about the […]
Decision Case ID 202345329 Decision type Investigation Landlord Haringey London Borough Council Landlord type Local Authority Occupancy Secure Tenancy Date 10 April 2026 Background The property is a 1-bedroom flat in a converted mid-terraced […]
Decision Case ID 202345613 Decision type Investigation Landlord Irwell Valley Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 10 April 2026 Background Following a rent increase, the resident raised concerns to […]
Decision Case ID 202346555 Decision type Investigation Landlord LiveWest Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 10 April 2026 Background The resident, who has fibromyalgia, lives in a house which […]
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |