Stonewater Limited (202318353)
The complaint is about the landlord’s handling of: The resident’s concerns about the provision and standard of the grounds maintenance service. The associated complaint.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
The Guinness Partnership Limited (202327955)
The complaint is about the landlord’s handling of the resident’s request for replacement flooring.
The Pioneer Housing and Community Group Limited (202325992)
The complaint is about the landlord’s handling of car park gate repairs. The Ombudsman has also considered the landlord’s complaint handling.
The Riverside Group Limited (202313288)
The complaint is about: The landlord’s response to the resident about his right to buy application. The landlord’s response to the resident about repairs and his concerns that it was forcing him out of the property.
Thurrock Council (202323745)
This complaint is about the landlord’s handling of: Repairs to the resident’s hot water system. The associated complaint.
Tower Hamlets Homes (202336761)
The complaint is about the landlord’s handling of: The noise from the shower unit. Damage to the walls caused by the contractors.
Watford Community Housing Trust (202205875)
The complaint is about the landlord’s handling of the resident’s: Requests for repairs. Concerns regarding staff conduct. We have also investigated the landlord’s complaint handling.
Westminster City Council (202322487)
The complaint is about the landlord’s response to the resident’s reports of damp and mould in the property.
A2Dominion Housing Group Limited (202324097)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).
A2Dominion Housing Group Limited (202413131)
The complaint is about the landlord’s handling of:
Arun District Council (202411781)
REPORT COMPLAINT 202411781 Arun District Council 28 March 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
Aster Group Limited (202329810)
The complaint is about the landlord's handling of concerns regarding items being stored in a communal cupboard. The Ombudsman has also considered the landlord's complaints handling.
Bromford Housing Group Limited (202314976)
The complaint is about the landlord’s handling of the resident’s reports of defects in her new home. The Ombudsman has also assessed the landlord’s complaint handling.
Camden Council (202322732)
The complaint is about the landlord’s handling of the resident’s reports of increased energy costs following a water tank repair.
Charnwood Borough Council (202229093)
The complaint is about the landlord’s handling of: The resident’s reports of a sewage leak at the property. The formal complaint.
City of London Corporation (202322236)
The complaint is about: The landlord’s handling of the resident’s reports of a leak affecting the utility room and the landing area. The landlord’s handling of the resident’s reports of water penetration through the patio doors.
Clarion Housing Association Limited (202231720)
The complaint is about the landlord's handling of: The resident’s reports of damp and mould in the property. The associated complaint.
Clarion Housing Association Limited (202318587)
The complaint is about the landlord's handling of the termination of the tenancy, which resulted in rent arrears under the former tenancy. The Ombudsman has also considered the landlord’s complaint handling.
Clarion Housing Association Limited (202413355)
The complaint is about the landlord's handling of: Damp and mould. The resident’s request for further loft insulation. Damaged tiles and skirting board in the toilet. Blown windows. A trip hazard between the lounge and the kitchen. The resident’s request for the landlord to jet wash the external front of …
East Midlands Housing Group Limited (202402459)
The complaint is about the landlord’s handling of repairs to the boiler, loss of heating, and loss of running water. We have also considered the landlord’s complaint handling.
Estuary Housing Association Limited (202308323)
The complaint is about the landlord’s handling of a project to paint internal communal areas. The Ombudsman has also assessed the landlord’s complaint handling.
ForHousing Limited (202306138)
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in the property. The associated complaint.
Great Places Housing Association (202329756)
The complaint is about: The managing agent’s handling of the resident’s initial enquiry about subletting the property. The resident’s report that the council discouraged him from applying for the right to buy the property. The managing agent’s handling of the resident’s request to be compensated for his reports of financial …
Home Group Limited (202319764)
The complaint is about the landlord’s handling of the resident’s: concerns about the impact of the fire safety rating of the building on her selling her property, and work being undertaken to improve this rating. request that it buy back the property. We have also considered the landlord’s complaint handling.
Home Group Limited (202325031)
The complaint is about the landlord’s handling of the resident’s request for it to replace her bathroom flooring.
Irwell Valley Housing Association Limited (202318832)
The complaint is about the landlord’s: Handling of repairs to the bathroom. Handling of repairs to the kitchen and doors. Complaint handling.
Jigsaw Homes Group Limited (202322464)
The complaint is about the landlord’s handling of: The resident’s reports of leaks affecting his property. The resident’s reports of anti-social behaviour by a neighbour. The associated complaints.
Livv Housing Group (202326714)
The landlord’s response to the resident’s reports of subsidence repair works in the property.
Lodge Lane East Co-operative Housing Limited (202400559)
The complaint is about the landlord’s: Response to the resident’s reports concerning antisocial behaviour (ASB). Complaints handling.
London Borough of Camden Council (202317178)
The complaint is about the landlord’s handling of: The resident’s reports of noise disturbances from the flat above. The complaint.
London Borough of Camden Council (202322440)
The complaint is about the landlord’s handling of a report of a leak from the resident’s bathroom.
London Borough of Camden Council (202324739)
The complaint is about the landlord’s handling of the resident’s reports of second-hand smoke entering his property through the ventilation system.
London Borough of Camden Council (202406147)
The complaint is about the landlord’s handling of the resident’s reports of floorboard noise from the above property. The landlord’s complaint handling has also been considered.
London Borough of Hackney (202318351)
The complaint is about the landlord’s handling of the resident’s various repairs.
London Borough of Hammersmith and Fulham (202319095)
The complaint is regarding the landlord’s handling of repairs at the property.
London Borough of Islington (202234917)
The complaint is about the landlord’s: Handling of the resident’s request for a reasonable adjustment. Complaint handling.
London Borough of Lewisham (202315835)
The complaint is about the landlord’s response to the resident’s: reports of a leak and the associated damp and mould. complaint. We have also considered the landlord’s record keeping.
London Borough of Lewisham (202341904)
The complaint is about the landlord’s handling of the resident’s: Reports of water supply issues. Reports of noisy pipework. Reports of anti-social behaviour (ASB). Request to be rehoused.
London Borough of Lewisham (202405712)
REPORT COMPLAINT 202405712 Lewisham Council 28 March 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
London Borough of Newham (202414895)
The complaint is about the landlord’s response to the resident’s concerns about: Damp and mould in the bedroom. The windows The kitchen Issues with drainage The front door Cracks in the ceiling in the front room and door. This Service has also considered the landlord’s handling of the complaint.
London Borough of Waltham Forest (202412431)
The complaint is about the landlord’s handling of: Repairs to a bedroom ceiling. The resident’s complaint.
London & Quadrant Housing Trust (L&Q) (202318626)
The complaint is about the landlord’s handling of the resident’s repair requests as a result of a leak.
London & Quadrant Housing Trust (L&Q) (202320090)
The complaint is about the landlord’s handling of repairs to fix leaks, damp and mould in the riser cupboards. The landlord’s handling of the associated complaint.
London & Quadrant Housing Trust (L&Q) (202321059)
The complaint is about the landlord’s handling of renewal of the kitchen in the property. The Ombudsman has investigated the landlord’s handling of the resident’s complaint.
London & Quadrant Housing Trust (L&Q) (202403403)
This complaint is about the landlord’s handling of: The resident’s reports about the condition of the property. The associated complaint.
London & Quadrant Housing Trust (L&Q) (202414763)
The complaint is about the landlord’s handling of the resident’s reports of ongoing leaks from the roof.
Metropolitan Thames Valley Housing (MTV) (202205078)
REPORT COMPLAINT 202205078 Metropolitan Thames Valley Housing (MTV) 28 March 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of […]
Metropolitan Thames Valley Housing (MTV) (202315463)
The complaint is about the landlord’s handling of: Reports of a leak, including related mould. The associated complaint, including compensation.
Newcastle City Council (202306961)
The complaint is about the landlord’s response to the resident’s: Reports of an incomplete bathroom refurbishment. Repair request for a shower. The Ombudsman has also considered the landlord’s: Complaint handling. Record keeping.
Notting Hill Genesis (NHG) (202320625)
The complaint is about the landlord’s handling of: The resident’s rent and service charge account. The associated complaint.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)