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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

Browse by year

2026 2025 2024 2023 2022 2021 2020 2019

Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)

16,595 decisions

Decisions

Most recent first
29 Nov 2024 Maladministration Clarion Housing Association Limited (202305122) Case 202305122 · Managing Relations The complaint is about the landlord’s handling of: Damp and mould repairs and improvement work. The associated complaint. 29 Nov 2024 Maladministration Clarion Housing Association Limited (202318286) Case 202318286 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of low water pressure and a lack of hot … 29 Nov 2024 No Maladministration Clarion Housing Association Limited (202326870) Case 202326870 · Managing Relations The complaint is about the landlord’s handling of the resident’s concerns about staff conduct during a telephone call. 29 Nov 2024 Maladministration Derby City Council (202345219) Case 202345219 · Managing Relations The complaint is about: The landlord’s handling of disability adaptations at the resident’s property. The landlord’s handling of the resident’s … 29 Nov 2024 Maladministration Falcon Housing Association C.I.C (202224190) Case 202224190 · Managing Relations The complaint is about the landlord’s handling of: Repairs and adaptation requests at the property. The associated complaint. 29 Nov 2024 Partial Maladministration Freebridge Community Housing Limited (202217964) Case 202217964 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the residents’: Reports about repairs to soffits, facias and guttering Reports about … 29 Nov 2024 Partial Maladministration Hammersmith and Fulham Council (202345481) Case 202345481 · Old Complaints Handling categories This complaint is about the landlord’s handling of repairs in the resident’s property, including: Damp and mould. Window repairs. The … 29 Nov 2024 Maladministration Haringey London Borough Council (202312808) Case 202312808 · Estate Management The complaint is about the landlord handling of: The maintenance of a hedge. The associated complaint. 29 Nov 2024 Maladministration Home Group Limited (202228400) Case 202228400 · Information and data management The complaint is about the landlord’s handling of the resident’s reports of: Draughts and cold. A leak. The Ombudsman has … 29 Nov 2024 Maladministration Home Group Limited (202302832) Case 202302832 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of her property being cold. This Service has also … 29 Nov 2024 Maladministration Homes Plus Limited (202308385) Case 202308385 · Moving/Buying/Selling Home The complaint is about: the landlord’s response to the resident’s request to cut back the trees in her back garden. … 29 Nov 2024 Partial Maladministration Hyde Housing Association Limited (202226674) Case 202226674 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Concerns about a thermostat. Associated formal complaint. 29 Nov 2024 Reasonable Redress Hyde Housing Association Limited (202230105) Case 202230105 · Old Property Condition migrated-2025 The resident’s complaint is about the landlord’s handling of his reports of leaks in the bathroom. 29 Nov 2024 Maladministration Islington Council (202302456) Case 202302456 · Moving/Buying/Selling Home The complaint is about: The landlord’s handling of the resident’s reports of a beeping noise. The landlord’s complaint handling. 29 Nov 2024 Partial Maladministration Kirklees Council (202314578) Case 202314578 · Financial The complaint is about the landlord’s: 29 Nov 2024 Maladministration Lambeth Council (202402474) Case 202402474 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of leaks and associated damage at the property. The … 29 Nov 2024 Maladministration Lewisham Council (202326309) Case 202326309 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s report of: Leaks, damp, and mould. Issues with the toilet … 29 Nov 2024 Partial Maladministration Lewisham Council (202347050) Case 202347050 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of: The resident’s reports of damp and mould affecting her property. A temporary … 29 Nov 2024 Partial Maladministration London Borough of Newham (202226552) Case 202226552 · Information and data management The complaint is about the landlord’s handling of the resident’s reports regarding: Repairs to the loft hatch and insulation. Plastering … 29 Nov 2024 No Maladministration London & Quadrant Housing Trust (202305784) Case 202305784 · Financial The complaint is about the landlord’s: Decision to issue a notice of seeking possession (NOSP). Handling of the associated complaint. 29 Nov 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202219217) Case 202219217 · Managing Relations REPORT COMPLAINT 202219217 London & Quadrant Housing Trust (L&Q) 29 November 2024 Our approach The Housing Ombudsman’s approach to investigating … 29 Nov 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202223776) Case 202223776 · Information and data management The resident’s complaint is about the landlord’s handling of her reports of damp and mould and water leaks through bedroom … 29 Nov 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202230164) Case 202230164 · Financial The complaint is about the landlord's handling of the resident’s reports of: Concerns about service charges Repairs to the property … 29 Nov 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202313921) Case 202313921 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB) and noise nuisance. The resident’s … 29 Nov 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202317798) Case 202317798 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports about damp and mould. 29 Nov 2024 No Maladministration Magenta Living (202234363) Case 202234363 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of odours. 29 Nov 2024 Partial Maladministration Moat Homes Limited (202340083) Case 202340083 · Old Moving to a Property categories The complaint is regarding the landlord’s handling of: Repairs to the resident’s front door. Reports of damp and mould. The … 29 Nov 2024 Maladministration Newark and Sherwood District Council (202324726) Case 202324726 · ASB/Abuse/Nuisance This complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also considered … 29 Nov 2024 Partial Maladministration Notting Hill Genesis (202313683) Case 202313683 · Old Complaints Handling categories The complaint is about the landlord’s: Response to the resident’s: Request for adaptations in the garden. Reports of repair issues … 29 Nov 2024 Partial Maladministration Notting Hill Genesis (NHG) (202326292) Case 202326292 · Financial The complaint concerns the landlord’s handling of: The resident’s reports of damp and mould. Damage caused to the resident’s possessions. … 29 Nov 2024 Partial Maladministration Notting Hill Genesis (NHG) (202337760) Case 202337760 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Communication regarding an event held in a neighbour’s flat. Handling of the resident’s query … 29 Nov 2024 Maladministration One Housing Group Limited (202305979) Case 202305979 · Old Complaints Handling categories The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in the property. The associated … 29 Nov 2024 Maladministration One Housing Group Limited (202328255) Case 202328255 · Old Property Condition categories The complaint is about the landlord's handling of repairs to the boiler in the resident’s property. 29 Nov 2024 Maladministration One Vision Housing Limited (202317916) Case 202317916 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s: Report of a leak. Request to repair or replace damaged … 29 Nov 2024 Partial Maladministration Paragon Asra Housing Limited (202325751) Case 202325751 · Old Complaints Handling categories The complaint is about: The landlord’s response to the resident’s reports of repairs throughout the property. The landlord’s response to … 29 Nov 2024 Maladministration Peabody Trust (202232974) Case 202232974 · Managing Relations The resident’s complaint is about the landlord’s handling of: The resident’s reports of leaks from the communal roof causing damp … 29 Nov 2024 Maladministration Peabody Trust (202417964) Case 202417964 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of noise and request for soundproofing. The resident’s concerns … 29 Nov 2024 Maladministration Richmond Housing Partnership Limited (202324731) Case 202324731 · Information and data management This complaint is about the landlord’s response to the resident’s: Reports of damp and mould at the property. Reports of … 29 Nov 2024 Reasonable Redress Sanctuary Housing Association (202308377) Case 202308377 · Old Complaints Handling categories This complaint is about the landlord’s handling of: the resident’s reports about the cost and efficiency of her heating system; … 29 Nov 2024 Reasonable Redress Sanctuary Housing Association (202311244) Case 202311244 · Old Complaints Handling categories The complaint concerns the landlord’s handling of the resident’s reports about a leak and the related repairs. The landlord’s complaint … 29 Nov 2024 Partial Maladministration Sanctuary Housing Association (202328174) Case 202328174 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports about: The boundary fence and gate. The windows and … 29 Nov 2024 Partial Maladministration Sanctuary Housing Association (202341321) Case 202341321 · Financial The complaint is about: The landlord's handling of damp and mould. The landlord's handling of roof repairs. The landlord's complaint … 29 Nov 2024 Partial Maladministration Southern Housing (202108019) Case 202108019 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s: Request to replace the windows and back door. Reports of … 29 Nov 2024 Reasonable Redress Southern Housing (202213458) Case 202213458 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: alleged anti-social behaviour, repairs to the resident’s property, the associated complaint. 29 Nov 2024 Partial Maladministration Southern Housing (202300899) Case 202300899 · Financial The complaint is about the landlord’s handling of the resident’s reports of: Mould. Damp and flooring. Silverfish infestation. Damaged personal … 29 Nov 2024 Maladministration Southern Housing (202305692) Case 202305692 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of reports of antisocial behaviour (ASB) from a neighbour. The Ombudsman has also … 29 Nov 2024 No Maladministration Southern Housing (202345478) Case 202345478 · Planned Works The complaint is about the landlord’s response to the resident’s request to retain her CCTV security system. 29 Nov 2024 Maladministration Southway Housing Trust (Manchester) Limited (202306857) Case 202306857 · Old Property Condition migrated-2025 The resident’s complaint is about the landlord’s response to her requests for repairs to her front gate and fencing. The … 29 Nov 2024 Maladministration Sovereign Network Homes (Former Network Homes) (202320827) Case 202320827 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of cold air entering his property. The Ombudsman has … 29 Nov 2024 Maladministration Stonewater Limited (202234548) Case 202234548 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of reports of noise and antisocial behaviour (ASB).