Orbit Housing Association Limited (202318104)
The complaint is about the landlord’s handling of the resident’s reports of poor cleanliness and pest infestations in the bin storage room. The landlord’s complaint handling has also been considered.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Paragon Asra Housing Limited (202319979)
The complaint is about the landlord’s handling of the resident’s: Reports of foul smells in their property. Complaint.
Paragon Asra Housing Limited (202337333)
REPORT COMPLAINT 202337333 Paragon Asra Housing Limited 28 March 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
Royal Borough of Kensington and Chelsea (202220604)
The complaint is about the landlord’s handling of the resident’s reports of: Damp and mould. Noise nuisance at the property.
Sanctuary Housing Association (202419288)
REPORT COMPLAINT 202419288 Sanctuary Housing Association 28 March 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
Southampton City Council (202419696)
REPORT COMPLAINT 202419696 Southampton City Council 28 March 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
Southern Housing (202223608)
The complaint is about the landlord’s handling of the resident’s request for service charge information.
Southern Housing (202347710)
The complaint is about the landlord’s handling of: Repairs at the resident’s property, including a leak from above. The resident’s complaint.
Southwark Council (202303910)
The complaint is about the landlord’s handling of the resident’s reports of: On going damp and mould in the property. Dangerous flooring in the property.
Sovereign Network Group (202339788)
The complaint is about the landlord’s handling of roof and gulley repairs. We have also considered the landlord’s complaint handling.
Stonewater Limited (202305334)
The complaint is about the landlord’s handling of the resident’s reports of repairs to the back garden steps and walls.
The Riverside Group Limited (202318293)
The complaint is about the landlord’s handling of: Adaptations to the property. The resident’s requests for reasonable adjustments.
Vico Homes Limited (202317417)
The complaint is about the landlord’s handling of: Information held on its records and sharing of information. Reports of a leak to the resident’s bedroom ceiling. The resident’s Right to Acquire (RTA) application. The resident’s report of antisocial behaviour (ASB). Concerns raised by the resident about staff conduct.
West Northamptonshire Council (202300245)
The complaint is about the landlord's handling of reports that a fire escape was blocked by overgrown vegetation and a vandalised door. The Ombudsman has also considered the landlord’s complaint handling.
A2Dominion Housing Group Limited (202319254)
The complaint is about the landlord’s handling of the resident’s concerns about its administration of her service charge account for 2022/23. We have also considered the landlord’s: record keeping. complaint handling.
Accent Housing Limited (202332888)
The complaint is about the landlord’s response to the resident’s reports of a broken boundary fence.
Amplius Living (202230495)
The complaint is about the landlord’s handling of the resident’s reports of repairs to the porch. We have also investigated the landlord’s complaint handling.
B3 Living Limited (202320785)
The complaint is about the landlord's handling of the resident’s reports of misuse of the bin store.
Brighter Places (202319862)
The complaint is about the landlord’s handling of a water leak, subsequent remedial repairs and damage to the carpet at the resident’s property. We have also considered the landlord’s complaint handling.
Clarion Housing Association Limited (202314060)
The complaint is about the landlord’s handling of reports of damp and mould in the property, and the associated repairs. We have also considered the landlord’s complaint handling.
Derby City Council (202321778)
The complaint is about the landlord’s handling of the resident’s reports that his carpet had been damaged during his bathroom refurbishment.
Haringey London Borough Council (202313032)
The complaint is about: The landlord’s handling of the resident’s reports of penetrating damp and mould in the property. The landlord’s handling of the associated complaint.
Lewes District Council (202315233)
The complaint is about the landlord’s handling of the resident’s: Reports of a leak. Move to a new property. We have also investigated the landlord’s complaint handling.
London Borough of Croydon (202321534)
The complaint is about the landlord’s handling of: Boiler repairs. The resident’s complaint.
London Borough of Hammersmith and Fulham (202312998)
The complaint is about the landlord’s handling of the resident’s reports of: Repairs to the toilet. Poor staff conduct. The landlord’s complaint handling has also been considered.
London Borough of Lambeth (202232944)
The complaint is about the landlord’s handling of: Roof repairs and damage to the resident’s property caused by leaks from the roof. The associated complaints.
London Borough of Lewisham (202400955)
The complaint is about the landlord’s handling of a leak.
London Borough of Lewisham (202404632)
The complaint is about the landlord’s handling of: The resident’s reports of poorly positioned guttering and subsequent internal damage to the property. The resident’s complaint.
London Borough of Waltham Forest (202119814)
The complaint is about the landlord’s: Handling of repairs to the boiler. Handling of associated repairs. Response to a request for compensation for damaged possessions.
London & Quadrant Housing Trust (L&Q) (202220572)
The complaint is about the landlord’s handling of: The resident’s reports of a leak into his property and subsequent damp and mould. The resident’s complaint. The Ombudsman has also commented on the landlord’s record keeping.
London & Quadrant Housing Trust (L&Q) (202313381)
The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB); Associated concerns regarding video recording equipment.
London & Quadrant Housing Trust (L&Q) (202416768)
The complaint is about the landlord’s handling of: the resident’s reports of repairs to the roof, the bedroom window, and associated remedial work. the associated complaint.
Midland Heart Limited (202315369)
The complaint is about the landlord’s handling of: Repairs to the resident’s property. The resident’s rent account. The associated complaint.
North Kesteven District Council (202316936)
The complaint is about the landlord’s handling of: Reports of asbestos at the property. The resident’s complaint.
North West Leicestershire District Council (202323994)
The complaint is about the landlord’s handling of the resident’s reports of repairs.
Octavia Housing (202333385)
The complaint is about the landlord’s response to: The resident’s reports of a pest infestation. The associated complaint.
One Housing Group Limited (202318433)
The complaint is about the landlord’s handling of the resident’s request for a breakdown of service charges and communication about those charges.
Origin Housing Limited (202342796)
The complaint is about the landlord’s: handling of reports of damp and mould. handling of reports of a loss of heating and hot water. response to concerns about staff conduct. The Ombudsman has also considered the landlord’s complaint handling.
Orwell Housing Association Limited (202335784)
The complaint is about the: The landlord’s handling of repairs to the windows. The landlord’s handling of repairs to the shed roof. The Ombudsman has also considered the landlord’s record keeping.
Paragon Asra Housing Limited (202403086)
The complaint is about the landlord’s: handling of reports of damp and mould and various repairs. complaint handling.
Peabody Trust (202220102)
The complaint is about the landlord’s handling of the resident’s: Purchase of her property. Concerns regarding its service charge administration. Associated complaints.
Peabody Trust (202317484)
The complaint is about the landlord’s handling of repairs at the property and the decant of the resident. The Ombudsman has also looked at the landlord’s handling of the associated complaint.
Places for People Group Limited (202305317)
The complaint is about the landlord’s handling of the resident’s concerns about: A parking ticket issued to her mother. The provision of parking permits. The length of time scaffolding was in place. The main electric gates to the building. Flooding in the car park. The standard of cleaning in communal …
Platform Housing Group Limited (202322227)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).
Portsmouth City Council (202332654)
The complaint is about the landlord’s handling of arrears on the resident’s rent account.
Reading Borough Council (202230478)
The complaint is about the landlord’s handling of its plans to soundproof the resident’s flat.
Richmond Housing Partnership Limited (202347911)
The resident’s complaint is regarding the landlord’s handling of: Reported outstanding bathroom repairs. Her request to move to alternative accommodation.
Sheffield City Council (202331238)
The complaint is about the landlord’s handling of the resident’s: Concerns about the condition of the property upon letting. Reports of a leak, damp and mould and plaster works in the property. Reports of anti-social behaviour (ASB). We have also considered the landlord’s handling of the associated complaints.
Southern Housing (202314316)
The complaint is about the landlord’s response to the resident’s reports of problems with their hot water. We have also investigated the landlord’s complaint handling.
Southern Housing (202318488)
This complaint is about: The standard of maintenance in the resident’s building, including: Her concerns about health and safety. Her concerns that the landlord was charging for services it did not provide, such as grounds maintenance and communal window cleaning. Communal cleaning. The reasonableness and level of service charges for …
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)