Notting Hill Genesis (NHG) (202329138)
The complaint is about the landlord’s handling of the resident’s: Requests for it to clean and repaint the balcony. Associated complaint.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Peabody Trust (202318960)
The resident’s complaint is regarding the landlord’s handling of: Repairs and reports of damp and mould in the property. A move to temporary accommodation. Concerns regarding staff conduct. Concerns regarding damage to personal items/property. The resident’s complaints and the amount of compensation offered. In accordance with paragraph 42.a. of the …
The Riverside Group Limited (202331764)
This complaint is about the landlord’s handling of: The resident’s request for the landlord to write off his arrears because of the anti-social behaviour (ASB) he had experienced. The resident’s request to be rehoused.
Vivid Housing Limited (202341328)
The complaint is about the landlord’s: Response to the resident’s reports of repairs. Complaint handling.
Wigan Council (202315805)
The complaint is about the landlord’s handling of repairs to the: external drainage. garden outhouse. We have also considered the landlord’s: record keeping. complaint handling.
Wigan Council (202320732)
The complaint is about the landlord’s handling of: The resident’s reports of repairs to the windows. The associated complaint.
Sanctuary Housing Association (202320521)
The complaint is about the landlord’s handling of the resident's hot water system repairs and replacement.
Accent Housing Limited (202327198)
The complaint is about the landlord’s handling of: Reports of damp and mould. Repairs to the kitchen.
Clarion Housing Association Limited (202326316)
The complaint is about the landlord’s handling of the resident’s report of a leak in the property. The Ombudsman has also considered the landlord’s complaint handling.
Curo Places Limited (202320936)
The complaint is about: The landlord's handling of the resident's bathroom refit and the related loss of her belongings. The landlord's handling of the resident's formal complaint.
Jigsaw Homes Group Limited (202324511)
The complaint is about: The landlord’s response to the resident’s reports of damp and mould and a request to replace the wet room. The associated complaint handling.
Jigsaw Homes Group Limited (202327207)
The complaint is about the landlord’s handling of reports that the resident’s windows had not been cleaned for 2 years.
London & Quadrant Housing Trust (202403327)
The complaint is about the landlord’s handling of the resident’s: Request for permanent rehousing and concerns it misplaced sensitive personal documents. Request for temporary accommodation. Reports of multiple outstanding repairs. Associated complaint.
London & Quadrant Housing Trust (L&Q) (202400693)
The complaint is about the landlord’s handling of the resident’s reports of a communal roof leak and associated damp and mould.
Metropolitan Thames Valley Housing (MTV) (202231350)
The complaint is about the landlord’s handling of repairs to the resident’s front door. The Ombudsman has also considered the landlord’s complaint handling.
MHS Homes Ltd (202220211)
The complaint is about the landlord’s handling of the resident’s reports of a leak. The Ombudsman will also investigate the landlord’s handling of the resident’s complaint.
MHS Homes Ltd (202302619)
The complaint is about the landlord’s handling of: Repairs to the bathroom roof and ceiling. The resident’s associated complaint.
Notting Hill Genesis (NHG) (202322367)
The complaint is about the level of compensation offered by the landlord for its delay in repairing the resident’s boiler.
Regenda Limited (202410650)
The complaint is about the landlord’s handling of: repairs to kitchen cupboard hinges at the property. the resident’s enquiry about gutter clearance. The Ombudsman has also investigated the landlord’s complaints handling.
Torus62 Limited (202318532)
The complaint is about the landlord’s handling of the resident’s report of anti-social behaviour (ASB) including an assault by a neighbour and a dog attack. The Ombudsman has also investigated the landlord’s handling of the associated complaint.
Clarion Housing Association Limited (202316149)
The complaint is about the landlord’s handling of the resident’s: Reports of nuisance caused by carers visiting a neighbouring flat. Concerns about noise nuisance from a local bus station. Reports of repairs to the boiler. Associated complaint.
Glover’s Trust Endowed Fund (202340175)
The complaint is about the landlord’s: handling of applications for energy bill relief and discount schemes. handling of concerns about utility billing. response to concerns about staff conduct. response to concerns about its policies and procedures. handling of the resident’s complaint.
Hyde Housing Association Limited (202307147)
The complaint is about the landlord’s handling of: The resident’s reports of staff conduct. The removal of the resident’s property from communal areas.
London Borough of Camden Council (202327461)
The complaint is about the landlord’s handling of the resident’s reports of drainage problems. We have also investigated the landlord’s complaints handling.
London Borough of Lambeth (202322849)
The complaint is about the landlord’s handling of the resident’s reports about: Service charges. Estate grounds maintenance. Gutter repairs.
London & Quadrant Housing Trust (L&Q) (202225736)
This complaint is about the landlord’s handling of: The resident’s repair requests relating to the doors, heating system and toilets in the property. The resident’s request for a move on medical grounds. The associated complaint.
London & Quadrant Housing Trust (L&Q) (202416158)
This complaint is about the landlord’s handling of: The resident’s reports of damp and mould in the property. The associated complaint.
Notting Hill Genesis (NHG) (202322812)
This complaint is about how the landlord handled the resident’s request for an allocated parking space. We have also considered how the landlord handled the complaint.
Notting Hill Genesis (NHG) (202401239)
The complaint is about the landlord’s: Handling of repairs for a leak, damp and mould in the resident’s property, including a faulty window and a faulty balcony door. Handling of the associated complaint.
Southern Housing (202313792)
The complaint is about the landlord’s: Response to the resident’s concerns of noise from a nearby private nursery, the nursey’s use of a nearby passageway and the landlord’s enforcement of a covenant concerning the passageway. Response to the resident’s request for noise reducing works and the landlord’s associated communication. Complaint …
West Lancashire Borough Council (202315032)
The complaint is about the landlord’s handling of repairs to the resident’s doorframe and kitchen unit.
Southwark Council (202320847)
The complaint is about the level of compensation paid by the landlord for: Delays in resolving blockages to the resident’s toilet. Delays in its response to the resident’s complaint.
The Guinness Partnership Limited (202321703)
This complaint is about the landlord sending a rent arrears letter to the resident.
Futures Housing Group Limited (202317660)
The complaint is about the landlord’s response to the resident’s: Concern about damage to his washing machine. Request for adaptations to his property.
Hammersmith and Fulham Council (202318263)
The complaint is about the landlord’s handling of the resident’s reports that the bins are not being placed in the correct area and the area is not being properly maintained. We have also investigated the landlord’s complaint handling.
London Borough of Newham (202421897)
The complaint is about the landlord’s handling of the resident’s: Reports of drainage issues affecting the toilet. Reports of damp and mould in the bathroom. Request for a replacement front door. Concerns about asbestos. Associated complaint.
Peabody Trust (202305552)
The complaint is about the landlord’s response to the resident’s concerns about electrical safety. The Ombudsman has also considered the landlord’s complaint handling.
West Kent Housing Association (202317974)
The complaint is about the landlord’s response to the resident’s reports of inadequate external lighting and uneven surfaces on the steps in front of his property.
Aster Group Limited (202320887)
The complaint is about the landlord’s response to the resident’s queries and concerns around service charges. The Ombudsman has also considered the landlord’s complaint handling.
Birmingham City Council (202323445)
The complaint is about the landlord’s response to the resident’s report of a damaged front door.
Bolton at Home Limited (202330496)
The complaint is about the landlord removing items from outside the resident’s flat. We will also investigate the landlord’s complaints handling.
Bournemouth, Christchurch and Poole Council (202319767)
The complaint is about the landlord’s: Response to the resident’s enquiries about installing a dropped kerb at her property. Handling of cavity wall insulation works. Handling of the installation of a bathroom extractor fan. Complaint handling.
Castle Point Borough Council (202403123)
The complaint is about the landlord’s response to the resident’s concerns about damp and mould in her property.
Cheltenham Borough Homes Limited (202222578)
The complaint is about: The landlord’s handling of repairs to communal security gates. The landlord’s complaint handling.
Citizen Housing (202329922)
The complaint is about the landlord’s response to the resident’s reports of damp and mould.
City of Westminster Council (202305067)
The complaint is about the landlord’s handling of: Repairs at the property. The associated complaint.
Clarion Housing Association Limited (202231118)
The complaint is about the landlord’s handling of repairs to the communal door.
Clarion Housing Association Limited (202309690)
The complaint is about the landlord’s response to: The resident’s requests for adaptations and repairs at the property. The associated complaint.
Clarion Housing Association Limited (202317177)
The complaint is about the landlord’s handling of reports of: Issues with damp and mould. Issues with heating. Issues with the windows. We have also considered the landlord’s record keeping.
Curo Places Limited (202317590)
This complaint is about the landlord’s handling of the resident’s concerns about the car parking facilities on his estate.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)