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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

Browse by year

2026 2025 2024 2023 2022 2021 2020 2019

Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)

16,595 decisions

Decisions

Most recent first
20 Dec 2024 Maladministration The Guinness Partnership Limited (202322181) Case 202322181 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB). 20 Dec 2024 Maladministration Town and Country Housing (202314271) Case 202314271 · Old Property Condition categories The complaint is about the resident’s concerns regarding the landlord’s handling of: The resident’s reports of a defective balcony door. … 20 Dec 2024 Partial Maladministration Waltham Forest Council (202410515) Case 202410515 · Financial The complaint is about the landlord’s: proposal to carry out works outlined in a section 20 notice. handling of leaks … 20 Dec 2024 Maladministration Westminster City Council (202311501) Case 202311501 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Reports of leaks in the kitchen. Associated formal complaint. 20 Dec 2024 Partial Maladministration Woking Borough Council (202311042) Case 202311042 · Old Complaints Handling categories The complaint is about: The landlord’s handling of the resident’s reports of leaks causing damp, mould and damage to possessions. … 19 Dec 2024 No Maladministration Abri Group Limited (202309128) Case 202309128 · Old Property Condition categories The complaint is about the landlord’s response to the resident’s report of a broken fence. 19 Dec 2024 Partial Maladministration Birmingham City Council (202344413) Case 202344413 · Old Complaints Handling categories REPORT COMPLAINT 202344413 Birmingham City Council 19 December 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 19 Dec 2024 Reasonable Redress Bromford Housing Group Limited (202302825) Case 202302825 · Old Complaints Handling categories The complaint is about: The landlord’s response to the resident’s request that it undertake repairs to her outbuilding. The landlord’s … 19 Dec 2024 Maladministration Broxtowe Borough Council (202311275) Case 202311275 · Old Property Condition categories The complaint is about the landlord’s response to the resident’s reports of various repairs including: damp and mould, a leak … 19 Dec 2024 Maladministration Camden Council (202307850) Case 202307850 · Managing Relations The complaint is about the landlord’s handling of: Repairs at the resident’s home. The resident’s complaint. 19 Dec 2024 Partial Maladministration Camden Council (202343710) Case 202343710 · Estate Management The complaint is about the landlord’s handling of: The resident’s reports of no heating and hot water related to the … 19 Dec 2024 No Maladministration Citizen Housing (202406779) Case 202406779 · Old Tenants Behaviour categories The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). 19 Dec 2024 Reasonable Redress Clarion Housing Association Limited (202413672) Case 202413672 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). 19 Dec 2024 Partial Maladministration East Midlands Housing Group Limited (202341469) Case 202341469 · Old Property Condition migrated-2025 The complaint is about: The landlord’s handling of the resident’s reports of damp and mould and her request for compensation. … 19 Dec 2024 Maladministration Flagship Housing Group Limited (202408033) Case 202408033 · Moving/Buying/Selling Home The resident’s complaint is about the landlord’s handling of: His request for a ‘management move’. A loss of heating to … 19 Dec 2024 Maladministration Gentoo Group Limited (202307324) Case 202307324 · Financial The complaint is about the landlord’s response to the resident’s concerns about The planned rewiring works and replacement kitchen. Asbestos. … 19 Dec 2024 Maladministration Gravesham Borough Council (202322899) Case 202322899 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of ongoing leaks and water ingress into her property … 19 Dec 2024 No Maladministration Home Group Limited (202308173) Case 202308173 · Old Property Condition migrated-2025 REPORT COMPLAINT 202308173 Home Group Limited 19 December 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 19 Dec 2024 Severe Maladministration London Borough of Lambeth (202324382) Case 202324382 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s request for information about his service charge. 19 Dec 2024 Maladministration London Borough of Lewisham (202330074) Case 202330074 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s request to replace the windows. The Ombudsman has also considered … 19 Dec 2024 Maladministration London Borough of Lewisham (202341994) Case 202341994 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of a roof leak, damp and mould. 19 Dec 2024 Maladministration London Borough of Newham (202343454) Case 202343454 · Managing Relations The complaint is about the landlord’s handling of: Reports of a leak and damp and mould. Concerns about staff conduct. … 19 Dec 2024 Partial Maladministration London & Quadrant Housing Trust (202310204) Case 202310204 · Estate Management The complaint is about the landlord’s: Handling of the resident’s concerns about parking issues. Response to the resident’s concerns about … 19 Dec 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202304259) Case 202304259 · Estate Management The complaint is about: The landlord’s handling of the resident’s request for storage space for her mobility scooter. The landlord’s … 19 Dec 2024 Maladministration Manchester City Council (202332637) Case 202332637 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of damp and mould. 19 Dec 2024 Maladministration Metropolitan Thames Valley Housing (MTV) (202307844) Case 202307844 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Reports that the drain servicing the ground floor toilet was … 19 Dec 2024 No Maladministration Metropolitan Thames Valley Housing (MTV) (202311771) Case 202311771 · Financial The complaint is about: The landlord's response to the resident's request for a refund of his service charge. The landlord's … 19 Dec 2024 Maladministration North Kesteven District Council (202317892) Case 202317892 · Managing Relations The complaint is about the landlord’s handling of: Reports of damp and mould and the associated remedial repairs. Repairs carried … 19 Dec 2024 Maladministration Norwich City Council (202335119) Case 202335119 · Local Authority / ALMO or TMO This complaint is about the landlord’s response to the resident’s: Reports of leaks, damp and mould at the property. Concerns … 19 Dec 2024 Partial Maladministration One Manchester Limited (202225060) Case 202225060 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). The Ombudsman has also considered … 19 Dec 2024 Partial Maladministration Peabody Trust (202308856) Case 202308856 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: 19 Dec 2024 Partial Maladministration Richmond Housing Partnership Limited (202311002) Case 202311002 · Managing Relations The complaint is about the landlord’s handling of: Reports of a leak and the associated repairs to the kitchen. The … 19 Dec 2024 Severe Maladministration Royal Borough of Kensington and Chelsea (202233268) Case 202233268 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of repairs to the resident’s windows. 19 Dec 2024 Partial Maladministration Sanctuary Housing Association (202342780) Case 202342780 · Information and data management The complaint is about the landlord’s handling of the resident’s: Personal data and subject access request (SAR). Reports of a … 19 Dec 2024 Maladministration Sanctuary Housing Association (202400281) Case 202400281 · Managing Relations The complaint is about the landlord’s: Handling of damp, mould and the decant. Staff behaviour. Handling of repairs. Complaint handling. 19 Dec 2024 Partial Maladministration Southern Housing (202300900) Case 202300900 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Concerns about a broken toilet. Reports of a blocked waste … 19 Dec 2024 Partial Maladministration Southern Housing (202410058) Case 202410058 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Subject access request (SAR). Reports of antisocial behaviour (ASB) and … 19 Dec 2024 No Maladministration Sovereign Network Homes (Former Network Homes) (202230265) Case 202230265 · Moving/Buying/Selling Home The complaint is about the landlord’s: Handling of the major works at the property. Calculation of the disruption payment offered … 19 Dec 2024 Maladministration Sovereign Network Homes (Former Network Homes) (202331820) Case 202331820 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of damp and mould. 19 Dec 2024 Partial Maladministration Trident Housing Association Limited (202208978) Case 202208978 · Old Complaints Handling categories The complaint is about the landlord’s handling of: the resident’s concerns that it had allocated her an unsuitable property. the … 19 Dec 2024 Maladministration Wandle Housing Association Limited (202315557) Case 202315557 · Financial The complaint is about the landlord’s handling of the resident’s concerns about: service charges, pest control and another resident feeding … 19 Dec 2024 Maladministration Wandle Housing Association Limited (202329262) Case 202329262 · Information and data management The complaint is about: The landlord’s response to the resident’s reports of leaks at the property. The associated complaint handling. … 18 Dec 2024 Maladministration Beyond Housing Limited (202410893) Case 202410893 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports about damp and mould in the property. We have … 18 Dec 2024 Maladministration Birmingham City Council (202230701) Case 202230701 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s reports about a leak, and subsequent damage to personal belongings. … 18 Dec 2024 Maladministration Birmingham City Council (202309653) Case 202309653 · Information and data management This complaint is about the landlord’s response to the resident’s: Reports of repairs to the block’s communal doors. Concerns about … 18 Dec 2024 No Maladministration Cambridge City Council (202307393) Case 202307393 · Estate Management The complaint is about the landlord’s handling of the resident’s: Concerns about the condition of the garden. Associated formal complaint. 18 Dec 2024 Outside Jurisdiction Clarion Housing Association Limited (202331225) Case 202331225 · Old Property Condition categories The complaint concerns the landlord's response to reports of leaks, damp and mould and its handling of associated repairs. 18 Dec 2024 Maladministration Clarion Housing Association Limited (202340783) Case 202340783 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s reports of a leak, damp, mould, and loss of electrics. 18 Dec 2024 Severe Maladministration Dartford Borough Council (202329960) Case 202329960 · Information and data management The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB) at the property. Complaint handling. … 18 Dec 2024 Outside Jurisdiction Futures Housing Group Limited (202308956) Case 202308956 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s partner’s concerns about the conduct of its contractor.