Aster Group Limited (202321356)
The complaint is about the landlord’s response to the resident’s reports of damp and mould. The Ombudsman has also considered the landlord’s complaint handling.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Clarion Housing Association Limited (202120114)
The complaint is about the landlord’s handling of repairs to the front entrance door. The Ombudsman has also considered the landlord’s complaint handling.
East Midlands Housing Group Limited (202310530)
The complaint is about: The landlord's handling of reports of issues with the kitchen installation. The landlord's handling of reports of issues with the boiler and radiators.
GreenSquareAccord Limited (202429481)
The complaint is about the landlord’s response to the resident’s reports of water ingress and associated damp and mould. complaint.
Halton Housing (202433670)
The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB). The resident’s requests that it move her.
Haringey London Borough Council (202401088)
The complaint is about the landlord’s response to the resident’s: Request for a temporary or permanent move due to domestic violence (DV). Concern regarding the suitability of the temporary hotel accommodation. Concern regarding access for gas and electric safety checks. We have also considered the landlord’s complaint handling.
Home Group Limited (202327189)
This complaint is about the landlord’s handling of the resident’s complaint about heating outages in her home.
Leeds City Council (202401413)
The complaint is about the landlord’s response to the resident’s concerns over its handling of service charges.
London Borough of Barking and Dagenham (202328627)
The complaint is about warning letters the landlord sent the resident following reports of antisocial behaviour (ASB).
London Borough of Barnet (202314823)
The resident has complained about the installation of a new fire safety alarm system in her property .
London Borough of Camden Council (202417323)
The complaint is about the landlord’s handling of: The resident’s reports of a leak into his home and the associated repairs, including damp and mould. The resident’s complaint and the level of compensation offered.
London Borough of Lambeth (202308620)
The complaint is about the landlord’s handling of the resident’s: Reports of multiple repairs required to the property. Concerns about the electrics and electrical safety. Concerns about the layout of the kitchen. Concerns about Asbestos Associated complaint.
London Borough of Lewisham (202345032)
The complaint is about the landlord’s handling of the resident’s reports of damage to a heating pipe, and subsequent loss of heating and hot water. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.
London & Quadrant Housing Trust (202016151)
The complaint is about the landlord’s handling of the resident’s reports of anti social behaviour (ASB) from her neighbour.
London & Quadrant Housing Trust (202311793)
The complaint is about the landlord’s handling of the resident’s: Reports of water ingress through the wall, which caused internal water damage. Formal complaint.
Metropolitan Thames Valley Housing (MTV) (202323586)
The complaint is about the landlord’s: Handling of repairs to the building’s communal windows and doors. Complaint handling.
MHS Homes Ltd (202347219)
The complaint is about the landlord’s handling of repairs to address heat loss.
Moat Homes Limited (202421080)
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould and the associated repairs. The repairs to the back door and the adjacent skirting board. The associated complaint.
Notting Hill Genesis (NHG) (202217867)
The complaint is about the landlord’s handling of the resident’s requests for rent and service charge accounts. The Ombudsman has also looked at the landlord’s handling of the associated complaint.
Peabody Trust (202321123)
The complaint concerns the landlord’s: Handling of works to address damp and mould and the resident’s temporary move to alternative accommodation. Response to the resident’s concerns about the conduct of its staff. We also considered the landlord’s handling of the related complaint.
Places for People Group Limited (202314748)
The complaint is about the landlord’s: Response to reports of repairs required to a neighbour’s roof, a replacement sink, a front door, toilet and floorboards. Response to reports of a kitchen roof leak, damp and kitchen unit repairs. Handling of the associated complaint.
Settle Group (202314481)
The complaint is about the landlord’s handling of: Grounds maintenance services and window cleaning costs. Queries about communal gas charges and communal cleaning charges for the resident’s building. The associated complaint.
Southern Housing (202302270)
The complaint is about the landlord’s response to the resident’s reports of damp and mould. The landlord’s complaint handling is also considered.
Southern Housing (202331229)
The complaint is about the landlord’s response to the resident’s reports of: Repairs subject to court proceedings in 2023. Leaking gas pipes under the floor of the cloakroom.
Swindon Borough Council (202324022)
The landlord’s handling of bathroom repairs relating to damp and mould.
The Riverside Group Limited (202329485)
The resident’s complaint is about: The landlord’s handling of a power and water outage . The landlord’s handling of a lift outage, and an associated rescue of persons trapped inside the lift. The Ombudsman has also considered the landlord’s complaints handling.
London Borough of Lambeth (202330223)
The complaint is about the landlord’s handling of the resident’s concerns about the increase in communal heating system service charges.
A2Dominion Housing Group Limited (202325318)
The complaint is about the landlord’s handling of: Communal gardening. The resident's concerns about trees blocking light to his property. We have also investigated the landlord’s complaint handling.
Bromford Housing Group Limited (202303289)
The complaint is about the landlord’s handling of resident’s reports of defects in the new build property. The Ombudsman has also considered the landlord’s complaint handling.
Bromford Housing Group Limited (202326102)
The complaint is about the landlord’s handling of: Reports of subsidence. Repairs to an external retaining wall. The Ombudsman has also considered the landlord’s complaint handling.
Citizen Housing (202418244)
The complaint is about the landlord’s handling of the resident’s concerns of damp and mould in the property. The Ombudsman has also considered the landlord’s complaint handling.
Clarion Housing Association Limited (202330464)
The complaint is about the landlord’s handling of the resident’s reports of a carbon monoxide leak from the boiler. We have also investigated the landlord’s handling of the associated complaint.
Clarion Housing Association Limited (202414657)
The complaint is about the landlord’s handling of the resident’s request for aids and adaptations in the property. The Ombudsman has also considered the landlord’s complaint handling.
First Choice Homes Oldham Limited (202327125)
The complaint is about the landlord’s response to the resident’s complaints about damp and mould between 2022 and 2024.
ForHousing Limited (202322778)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould.
Kirklees Metropolitan Borough Council (202324759)
The complaint is about the landlord’s handling of reports of anti-social behaviour (ASB). The Ombudsman has also considered the landlord’s complaint handling.
LiveWest Homes Limited (202327070)
The complaint is about the landlord’s: Handling of the resident’s reports of poor staff communication and his request for a new Housing Officer. Response to the resident’s questions about its lettings criteria. Complaint handling.
London Borough of Barnet (202322862)
The complaint is about the landlord’s handling of the resident’s reports of: Anti-social behaviour (ASB). Excessive noise transference from the property above.
London Borough of Tower Hamlets (202322850)
The complaint is about the landlord’s handling of the resident’s request for compensation for a missed appointment.
London & Quadrant Housing Trust (L&Q) (202223865)
The complaint is about the landlord’s handling of the resident’s: Request for a service charge refund from November 2013. Associated complaint.
London & Quadrant Housing Trust (L&Q) (202306386)
The complaint is about the landlord’s handling of the resident’s reports of a roof leak and heating repairs.
Metropolitan Thames Valley Housing (MTV) (202335707)
The complaint is about the landlord’s response to the resident’s reports of draughts in the property. The Ombudsman has also considered the landlord’s handling of the resident’s associated complaint.
Northamptonshire Rural Housing Association Limited (202336828)
The complaint is about the landlord’s handling of the resident’s request for a boiler repair.
One Vision Housing Limited (202417735)
The complaint is about the landlord’s handling of: the resident’s reports of antisocial behaviour (ASB) from neighbours, including noise nuisance, bullying, harassment, and intimidation. the resident’s reports of breaches of tenancy including dogs living in the block, drug use, and benefit fraud. the associated complaint.
Orbit Housing Association Limited (202313975)
The complaint is about the landlord’s handling of the resident’s: Reports of repairs to the communal roof. Associated complaint.
Peabody Trust (202213665)
The complaint is about the landlord’s handling of the resident’s enquiries about fire safety works completed in 2022. We have also investigated the landlord’s complaint handling.
Peabody Trust (202345157)
The complaint is about the landlord’s handling of: The resident's request for a repair to her flooded balcony. The associated complaint.
Sanctuary Housing Association (202311609)
The complaint is about the landlord's handling of: Reports of repairs to the bathroom floor. The associated complaint.
Southern Housing (202317260)
REPORT COMPLAINT 202317260 Southern Housing 11 April 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Southern Housing (202436215)
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). The landlord’s complaint handling has also been considered.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)