London Borough of Lambeth (202321970)
The complaint is about the landlord’s handling of the resident’s service charge enquiries. We have also investigated the landlord’s complaint handling.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
London Borough of Lambeth (202411410)
The complaint is about the landlord’s handling of the resident’s: Reports about the condition of the kitchen. Reports about the condition of the windows. We have also assessed the landlord’s complaint handling.
London Borough of Lewisham (202328037)
The complaint is about the landlord’s handling of: Reports of an overflowing external drain. Reports of a leak. The complaint.
London & Quadrant Housing Trust (202234914)
The complaint is about the landlord’s response to the resident’s: Reports of flooding from the balcony, which he said was caused by the new build property having been sold with defective or missing balcony drainage. Formal complaint. The Ombudsman has also considered the landlord’s knowledge and information management.
London & Quadrant Housing Trust (202307207)
The complaint is about the landlord’s response to the resident’s reports of a mice infestation at her property. The Ombudsman has also considered the landlord’s handling of the associated complaint.
Metropolitan Thames Valley Housing (MTV) (202322956)
This complaint is about: The landlord’s administration of the resident’s rent and service charge account. The landlord’s handling of the associated complaint.
Peabody Trust (202300329)
The complaint is about the landlord’s handling of the resident’s reports of: Leaks into the property and subsequent damp and mould. Damages to personal property. Issues with faulty air bricks. The Ombudsman has also considered the landlord’s complaint handling.
Peabody Trust (202311590)
The resident’s complaint is about the landlord’s handling of repairs to a boiler. The Ombudsman has also considered the landlord’s handling of the associated complaint.
Places for People Group Limited (202333234)
The complaint is about the landlord’s handling of: a low frequency noise nuisance, historic enforcement action, and its activation of the resident’s home swapper account. historical anti-social behaviour (ASB). a recent eviction and the resident’s reports of the landlord’s bullying and harassment. its correspondence with the local council in 2018 …
Southwark Council (202419180)
The complaint is about the landlord’s handling of: Repairs to the resident’s boiler. The associated complaint.
Sparrow Shared Ownership Limited (202314747)
The complaint is about the landlord’s: Handling of the resident’s reports of defects to her property. Handling of reports of a defect to the resident’s fire alarm. Complaint handling.
Stockport Homes Limited (202330682)
The complaint is about the landlord’s handling of: Reports of repairs to the roof, including the required insulation. Reports of staff conduct.
Stoke-on-Trent City Council (202412195)
The complaint is about the landlord’s handling of: Repairs to the resident’s property. Damp and mould in the property.
Abri Group Limited (202320191)
The complaint is about the landlord’s handling of the resident’s report of low water pressure.
Cobalt Housing Limited (202335451)
The complaint is about the landlord's administration of the resident's property pool plus (PPP) application and request it uploads supporting documents.
Curo Places Limited (202335149)
The complaint is about: The landlord’s handling of the resident’s reports of anti-social behaviour (ASB) and noise nuisance. The landlord’s handling of the resident’s complaint.
Hyde Housing Association Limited (202337396)
The complaint is about the landlord’s handling of the resident’s: reports of water penetration and associated damp and mould, including internal and external works. requests for compensation for damage to personal property. associated complaint.
Metropolitan Thames Valley Housing (MTV) (202338715)
The complaint is about the landlord’s handling of repairs to the resident’s boiler and radiator.
Origin Housing Limited (202320468)
The resident’s complaint is about the landlord's handling of: Reports about the quality of cleaning in the building. Repairs to the communal front door. Reports that the bin shed code was shared by contractors. A request for CCTV footage. We have also considered the landlord’s: Complaint handling. Record keeping.
Peabody Trust (202321992)
The complaint is about the landlord’s response to the resident’s concerns about: Its handling of her personal belongings while she was in alternative accommodation. Loss of room use.
Sanctuary Housing Association (202304492)
The complaint is about the landlord’s response to the resident’s concerns about: Its letter requesting access to complete electrical testing in the property. Unannounced visits at the property. This assessment will also consider the landlord’s complaint handling.
Southwark Council (202309926)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman has also considered the landlord’s complaint handling.
Sovereign Network Group (202338588)
The complaint is about the landlord’s handling of the resident’s request for trees to be cut back.
Sovereign Network Homes (Former Network Homes) (202332361)
The complaint is about the landlord’s response to the resident’s reports of repair issues with his bedroom window.
The Riverside Group Limited (202317326)
The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB) by a neighbour and ASB in the area. Request for a housing transfer. Concerns about staff conduct. Complaint.
Torus62 Limited (202323921)
The complaint is about: The landlord’s handling of the resident’s reports of damp and mould following the completion of work outside his home. The landlord’s handling of the resident’s complaint.
Aster Group Limited (202327863)
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). The Ombudsman has also looked at the landlord’s handling of the associated complaint.
Brentwood Borough Council (202315156)
The complaint is about the landlord’s handling of concerns about the neighbour’s camera doorbell.
Citizen Housing (202317397)
The complaint is about: The landlord’s handling of the resident’s reports of dangerous electrical wiring in his garden. The landlord's request for access to the resident's home to complete an electrical safety check.
City of Doncaster Council (202341833)
The complaint is about the landlord's response to the resident’s reports that the shower was not working when the property was let.
Home Group Limited (202426535)
The complaint is about the landlord’s response to the resident’s reports of damp and mould. The Ombudsman has also considered the landlord’s complaint handling.
Hyde Housing Association Limited (202337994)
The landlord’s response to the resident’s report of a fire alarm setting off.
Milton Keynes City Council (202328994)
The complaint is about the landlord’s handling of: The resident’s reports of roof leaks and subsequent damp and mould issues. The associated complaint.
Moat Homes Limited (202400899)
The complaint is about the landlord’s handling of the resident’s concerns about his communication needs.
NSAH (Alliance Homes) Limited (202322929)
The complaint is about the landlord’s handling of the resident’s: Request for it to rehouse him. Request for a reasonable adjustment. Request for it to cover costs incurred during his property move. Reports of drainage repairs. Associated complaint.
Peabody Trust (202303353)
The complaint is about the landlord’s response to the resident’s repair requests. We will also consider the landlord’s complaint handling as part of this assessment.
Richmond Housing Partnership Limited (202338024)
The complaint is about the landlord’s response to the resident’s: Report of damp and mould. Request to renew the windows. Request to renew the insulation. Request to renew the boiler. Request to renew the hallway radiator. Request to repair the roof soffits. We will also consider the landlord’s complaint handling …
Sanctuary Housing Association (202316571)
The complaint is about the landlord’s response to the resident’s concerns around the condition of the block’s communal areas. The Ombudsman has also considered the landlord’s complaint handling.
Sanctuary Housing Association (202325425)
The complaint is about the landlord’s response to the resident’s reports of a data breach.
Sanctuary Housing Association (202343637)
The complaint is about the landlord’s handling of: Kitchen repairs following damp works. The associated complaint.
Sanctuary Housing Association (202346635)
The complaint is about the landlord’s handling of the resident’s reports of a radiator not heating properly.
South Cambridgeshire District Council (202347341)
The complaint is about the landlord’s handling of the resident’s queries concerning the accuracy of an Energy Performance Certificate (EPC) assessment carried out to the property.
Southern Housing (202407786)
The complaint is about the landlord’s: handling of a new property sale. response to the resident’s concerns about the valuation of his property. response to the resident’s concerns about staff conduct.
Stockport Homes Limited (202322767)
The complaint is about the landlord’s handling of a mould wash treatment.
The Guinness Partnership Limited (202321575)
The complaint is about the landlord’s handling of: Reports of repairs to the property. Requests for recycling services.
Torus62 Limited (202226734)
The complaint is about the landlord’s response to the resident’s: Request for a new rear fence. Report of a leaking tap. Concerns about staff conduct including allegations of acting maliciously. The Ombudsman has also considered the landlord’s complaint handling.
Torus62 Limited (202329098)
The resident’s complaint is about:
Welwyn Hatfield Borough Council (202409744)
The complaint is about: The landlord’s handling of reports of a roof leak to an outhouse. The associated complaint handling. The Ombudsman has also considered the landlord’s record keeping.
Yorkshire Housing Limited (202417344)
The complaint is about the landlord’s handling of: the resident’s reports of antisocial behaviour (ASB). the resident’s associated complaint.
A2Dominion Housing Group Limited (202330901)
The complaint is about the landlord’s: Communication regarding the resident’s request to move property. Handling of outstanding repairs, namely: Faulty windows. Damp and mould. The Ombudsman has also investigated the landlord’s complaint handling.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)