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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

Browse by year

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Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)

16,595 decisions

Decisions

Most recent first
28 Jan 2026 Maladministration Notting Hill Genesis (202441711) Case 202441711 · Financial Decision Case ID 202441711 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 28 … 28 Jan 2026 Partial Maladministration One Housing Group Limited (202421385) Case 202421385 · Managing Relations The landlord’s stage 2 response was slightly delayed. However, the responses were thorough and there were no failures identified which … 28 Jan 2026 Partial Maladministration Peabody Trust (202419883) Case 202419883 · Managing Relations Decision Case ID 202419883 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 28 January … 28 Jan 2026 Maladministration Peabody Trust (202452065) Case 202452065 · Managing Relations Decision Case ID 202452065 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 28 January … 28 Jan 2026 Partial Maladministration Places for People Group Limited (202431739) Case 202431739 · Financial Decision Case ID 202431739 Decision type Investigation Landlord Places for People Group Limited Landlord type Housing Association Occupancy Shared Ownership … 28 Jan 2026 Maladministration Progress Housing Association Limited (202411374) Case 202411374 · ASB/Abuse/Nuisance Decision Case ID 202411374 Decision type Investigation Landlord Progress Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy … 28 Jan 2026 No Maladministration Royal Borough of Kensington and Chelsea (202436269) Case 202436269 · Local Authority / ALMO or TMO Decision Case ID 202436269 Decision type Investigation Landlord Royal Borough of Kensington and Chelsea Landlord type Local Authority / ALMO … 28 Jan 2026 Partial Maladministration Soha Housing Limited (202518547) Case 202518547 · Managing Relations Decision Case ID 202518547 Decision type Investigation Landlord Soha Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 … 28 Jan 2026 Partial Maladministration Southern Housing (202451979) Case 202451979 · Managing Relations Decision Case ID 202451979 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 28 January … 28 Jan 2026 Maladministration Sovereign Network Group (202513424) Case 202513424 · Managing Relations Decision Case ID 202513424 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 28 … 28 Jan 2026 Partial Maladministration The Guinness Partnership Limited (202325377) Case 202325377 · Estate Management Decision Case ID 202325377 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 28 Jan 2026 Partial Maladministration The Guinness Partnership Limited (202515390) Case 202515390 · Managing Relations Decision Case ID 202515390 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 28 Jan 2026 Mediation The Sir Oswald Stoll Foundation (202523046) Case 202523046 · Managing Relations Decision Case ID 202523046 Decision type Investigation Landlord The Sir Oswald Stoll Foundation Landlord type Housing Association Occupancy Assured Shorthold … 28 Jan 2026 No Maladministration Thirteen Housing Group Limited (202440514) Case 202440514 · Old Complaints Handling categories Decision Case ID 202440514 Decision type Investigation Landlord Thirteen Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 28 Jan 2026 No Maladministration Wandle Housing Association Limited (202423257) Case 202423257 · Managing Relations Decision Case ID 202423257 Decision type Investigation Landlord Wandle Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 27 Jan 2026 No Maladministration Ability Housing Association (202509686) Case 202509686 · Health and Safety (inc. building safety) Decision Case ID 202509686 Decision type Investigation Landlord Ability Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 27 … 27 Jan 2026 Maladministration Accent Housing Limited (202400609) Case 202400609 · Old Complaints Handling categories Decision Case ID 202400609 Decision type Investigation Landlord Accent Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 … 27 Jan 2026 Partial Maladministration Amplius Living (202440895) Case 202440895 · Managing Relations Decision Case ID 202440895 Decision type Investigation Landlord Amplius Living Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 27 … 27 Jan 2026 Partial Maladministration Bromford Flagship LiveWest Limited (202339152) Case 202339152 · Managing Relations Decision Case ID 202339152 Decision type Investigation Landlord Bromford Flagship Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 … 27 Jan 2026 Maladministration City of Lincoln Council (202513116) Case 202513116 · Local Authority / ALMO or TMO Decision Case ID 202513116 Decision type Investigation Landlord City of Lincoln Council Landlord type Local Authority / ALMO or TMO … 27 Jan 2026 Maladministration City of Westminster Council (202336425) Case 202336425 · Local Authority / ALMO or TMO Decision Case ID 202336425 Decision type Investigation Landlord City of Westminster Council Landlord type Local Authority Occupancy Flexible Tenancy Date … 27 Jan 2026 Partial Maladministration Clarion Housing Association Limited (202416573) Case 202416573 · Managing Relations Decision Case ID 202416573 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 27 Jan 2026 No Maladministration Clarion Housing Association Limited (202501909) Case 202501909 · Managing Relations Decision Case ID 202501909 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 27 Jan 2026 Partial Maladministration Dudley Metropolitan Borough Council (202418280) Case 202418280 · Local Authority / ALMO or TMO Decision Case ID 202418280 Decision type Investigation Landlord Dudley Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO … 27 Jan 2026 Partial Maladministration GreenSquareAccord Limited (202516593) Case 202516593 · ASB/Abuse/Nuisance Decision Case ID 202516593 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 January … 27 Jan 2026 Partial Maladministration Halton Housing (202502287) Case 202502287 · Managing Relations Decision Case ID 202502287 Decision type Investigation Landlord Halton Housing Landlord type Housing Association Occupancy Applicant Date 27 January 2026 … 27 Jan 2026 Reasonable Redress Hyde Housing Association Limited (202421001) Case 202421001 · Old Complaints Handling categories Decision Case ID 202421001 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy … 27 Jan 2026 Maladministration London Borough of Hillingdon (202439557) Case 202439557 · Local Authority / ALMO or TMO Decision Case ID 202439557 Decision type Investigation Landlord London Borough of Hillingdon Landlord type Local Authority / ALMO or TMO … 27 Jan 2026 Partial Maladministration London Borough of Hounslow (202518163) Case 202518163 · Local Authority / ALMO or TMO Decision Case ID 202518163 Decision type Investigation Landlord London Borough of Hounslow Landlord type Local Authority / ALMO or TMO … 27 Jan 2026 Outside Jurisdiction London Borough of Waltham Forest (202515515) Case 202515515 · Local Authority / ALMO or TMO Decision Case ID 202515515 Decision type Jurisdiction Landlord London Borough of Waltham Forest Landlord type Local Authority / ALMO or … 27 Jan 2026 Maladministration London & Quadrant Housing Trust (202348140) Case 202348140 · Financial Decision Case ID 202348140 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Leaseholder Date … 27 Jan 2026 Maladministration London & Quadrant Housing Trust (202401518) Case 202401518 · Financial Decision Case ID 202401518 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Leaseholder Date … 27 Jan 2026 Partial Maladministration London & Quadrant Housing Trust (202418050) Case 202418050 · Managing Relations Decision Case ID 202418050 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Leaseholder Date … 27 Jan 2026 Partial Maladministration London & Quadrant Housing Trust (202440806) Case 202440806 · Managing Relations Decision Case ID 202440806 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Leaseholder Date … 27 Jan 2026 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202507182) Case 202507182 · Financial Decision Case ID 202507182 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Secure Tenancy … 27 Jan 2026 Maladministration Notting Hill Genesis (202502555) Case 202502555 · Responsive repairs/activity Decision Case ID 202502555 and 202527107 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy … 27 Jan 2026 Maladministration Notting Hill Genesis (202508707) Case 202508707 · Managing Relations Decision Case ID 202508707 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 27 … 27 Jan 2026 Partial Maladministration Notting Hill Genesis (202513996) Case 202513996 · Managing Relations Decision Case ID 202513996 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date … 27 Jan 2026 Maladministration Sanctuary Housing Association (202421161) Case 202421161 · Responsive repairs/activity Decision Case ID 202421161 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 27 … 27 Jan 2026 Reasonable Redress Southern Housing (202420222) Case 202420222 · Financial Decision Case ID 202420222 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 27 … 27 Jan 2026 Reasonable Redress Southern Housing (202524465) Case 202524465 · Managing Relations Decision Case ID 202524465 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 27 January … 27 Jan 2026 Maladministration Stonewater Limited (202513245) Case 202513245 · Managing Relations Decision Case ID 202513245 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 January … 27 Jan 2026 Partial Maladministration Torus62 Limited (202433269) Case 202433269 · Managing Relations Decision Case ID 202433269 Decision type Investigation Landlord Torus62 Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 January … 27 Jan 2026 Partial Maladministration Vico Homes Limited (202523270) Case 202523270 · Managing Relations Decision Case ID 202523270 Decision type Investigation Landlord Vico Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 … 26 Jan 2026 Maladministration A2Dominion Housing Group Limited (202432226) Case 202432226 · Managing Relations Decision Case ID 202432226 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 26 Jan 2026 Partial Maladministration Barnsley Metropolitan Borough Council (202506461) Case 202506461 · Local Authority / ALMO or TMO Decision Case ID 202506461 Decision type Investigation Landlord Barnsley Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO … 26 Jan 2026 Partial Maladministration Canterbury City Council (202339997) Case 202339997 · Local Authority / ALMO or TMO Decision Case ID 202339997 Decision type Investigation Landlord Canterbury City Council Landlord type Local Authority / ALMO or TMO Occupancy … 26 Jan 2026 Maladministration Clarion Housing Association Limited (202346198) Case 202346198 · Managing Relations Decision Case ID 202346198 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 26 Jan 2026 Partial Maladministration Fareham Borough Council (202417935) Case 202417935 · Local Authority / ALMO or TMO Decision Case ID 202417935 Decision type Investigation Landlord Fareham Borough Council Landlord type Local Authority Occupancy Secure Tenancy Date 26 … 26 Jan 2026 Maladministration London Borough of Barnet (202429400) Case 202429400 · Managing Relations Decision Case ID 202429400 Decision type Investigation Landlord London Borough of Barnet Landlord type Local Authority / ALMO or TMO …