The Riverside Group Limited (202324423)
The complaint is about the landlord’s handling of the resident’s reports about the conduct of its staff.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
The Riverside Group Limited (202403212)
The complaint is about the landlord's response to the resident's concerns about her neighbour’s parking. The Ombudsman has also investigated the landlord’s handling of the associated complaint.
Torus62 Limited (202329890)
The complaint is about the landlord’s handling of requests for repairs to the bathroom.
Wigan Council (202322214)
The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB) regarding a neighbour’s dog.
Birmingham City Council (202416669)
The complaint is about the landlord’s handling of multiple leaks into the property and the resulting damage. We have also considered the landlord’s complaint handling.
Bristol City Council (202414595)
The complaint is about the landlord’s: Response to the resident losing access to an area at the rear of her property where she parked her car. Response to the resident’s request for a drop kerb and drive to the front of the property. Complaint handling.
Cheshire Peaks & Plains Housing Trust Limited (202326951)
The complaint is about the landlord's handling of a repair to the resident’s paving stones and patio.
Clarion Housing Association Limited (202323617)
The complaint is about the landlord’s handling of: The resident’s report of antisocial behaviour (ASB). The repair needed to the communal intercom system. The Ombudsman has also considered the landlord’s complaint handling.
Epping Forest District Council (202409710)
The complaint is about the landlord’s handling of a bathroom door repair.
London Borough of Lambeth (202418715)
The complaint is about the landlord’s handling of: A leak into the resident’s property from a neighbouring balcony. The associated complaint.
Metropolitan Thames Valley Housing (MTV) (202410518)
The complaint is about the landlord’s handling of the resident’s reports of damp, mould, and the associated repairs. We have also considered the landlord’s complaint handling.
Places for People Group Limited (202332149)
The complaint is about the landlord’s handling of: reports made about the resident’s placement of his bins and its response to his request for information. the resident’s associated complaint.
Sanctuary Housing Association (202415885)
The complaint is about the landlord’s handling of repairs to the resident’s toilet and their request for compensation. We have also investigated the landlord's handling of the associated complaint.
A2Dominion Housing Group Limited (202317948)
The complaint is about the landlord’s handling of repairs to a balcony. We have also considered the landlord’s complaint handling.
Brighton and Hove City Council (202326066)
The complaint is about the landlord’s handling of the resident’s concerns about access for postal deliveries. The Ombudsman has also investigated the landlord’s complaint handling.
Citizen Housing (202408800)
The complaint is about the landlord’s handling of damp and mould at the property. The Ombudsman has also considered the landlord’s complaint handling.
East Devon District Council (202408160)
The complaint is about the landlord’s handling of repairs to the guttering at the property. The Ombudsman has also investigated the landlord’s complaint handling.
GreenSquareAccord Limited (202427767)
The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB). This Service has also considered the landlord’s handling of the complaint.
Haringey London Borough Council (202302313)
The complaint is about the landlord’s handling of the resident’s reports of repairs to the communal roof.
Metropolitan Thames Valley Housing (MTV) (202409390)
The complaint is about the landlord’s response to the resident’s: Reports of a roof leak. Associated complaint. We have also considered the landlord’s record keeping.
Newcastle City Council (202401861)
The complaint is about the landlord’s handling of: The resident’s reports of repairs in respect to bathroom cladding, a back door, skirting boards, worktops and internal doors. The resident’s further repairs reports about the roof, water ingress, mould treatment, a kitchen cupboard, cracks, a tree growing from under the property, …
Paragon Asra Housing Limited (202216244)
The complaint is about the landlord’s handling of: Repairs to the resident’s boiler. Remedial repairs. The complaint. The landlord operates a 2 stage complaints process. It says it will acknowledge both stage 1 and 2 complaints within 5 working days. It will provide a stage 1 response within 10 working …
Southern Housing (202313985)
The complaint is about the landlord’s: Handling of repairs to a shutter. Response to the resident’s reports of damp and mould in the property’s living room. The Ombudsman has also investigated the landlord’s complaints handling.
Southern Housing (202405356)
The complaint is about the landlord’s handling of the repairs to a fence.
Sovereign Network Group (202418190)
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould at his property. The associated complaint.
Amplius Living (202322332)
The complaint is about the landlord’s goodwill payment offer for the resident’s complaint about being stuck in a lift.
Birmingham City Council (202306428)
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. The associated complaint.
bpha Limited (202331483)
The complaint is about the landlord’s: Handling of the resident’s request to keep a dog in the property. Management of the resident’s rent account, including a service charge refund. We have also investigated the landlord’s complaint handling.
Brentwood Borough Council (202423316)
The complaint is about the landlord's handling of the resident’s: Request for repairs, including exterior doors, roof fascia and guttering, and external maintenance. Concerns about asbestos.
Bromford Housing Group Limited (202316639)
The resident’s complaint is about the landlord’s response to his reports of roof leaks and the associated works. In addition, we have considered the landlord’s handling of the resident’s complaint.
Citizen Housing Group Limited (202005003)
The complaint is about the landlord’s response to the resident’s: Rent account queries Reports of damp and mould
City of Doncaster Council (202422091)
The complaint is about the landlord’s response about the resident’s antisocial behaviour (ASB) reports.
City of London Corporation (202322550)
The complaint is about the landlord’s response to the resident’s queries and concerns about a major works programme. The Ombudsman has also considered the landlord’s complaint handling.
City of London Corporation (202423204)
The complaint is about the landlord’s response to the resident’s reports of a leak from the roof. The Ombudsman has also investigated the landlord’s complaints handling.
City of Westminster Council (202420114)
The complaint is about the landlord’s response to a leak into the resident’s property.
City of Wolverhampton Council (202335590)
The complaint is about the landlord’s response to the resident’s reports of damage to dining room floor tiles.
Clarion Housing Association Limited (202302489)
The complaint is about the landlord’s handling of the resident’s: Reports he did not receive £150 compensation offered to him from a previous complaint. Reports of anti-social behaviour (ASB). Associated complaint.
Clarion Housing Association Limited (202309520)
The complaint is about the landlord's handling of reports of antisocial behaviour (ASB). The Ombudsman has also decided to investigate the landlord’s complaint handling.
Clarion Housing Association Limited (202320967)
The complaint is about: the impact of the landlord’s handling of antisocial behaviour (ASB) issues on the resident’s health. the landlord’s handling of: allegations of ASB about the resident, and her concerns about information used by its officer. counter allegations of ASB. the complaint.
Clarion Housing Association Limited (202322273)
This complaint is about the landlord’s handling of: The works to address the damp and mould in the resident’s property. The resident’s report of damage to 2 wardrobes and their TV during their decant. The associated complaint.
Clarion Housing Association Limited (202419465)
The complaint is about the landlord’s response to: The resident's reports of a rodent infestation. The resident's request to be moved.
Clarion Housing Association Limited (202419919)
The complaint is about the landlord’s response to: The resident’s reports about heat loss. The resident’s reports about damp and mould and delays in respect to ‘surveyor cubes.’ The resident’s request for compensation for items damaged by damp and mould.
Connexus Homes Limited (202411289)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould.
Cornwall Housing Limited (202419341)
The complaint is about the landlord’s: Response to the resident’s reports of antisocial behaviour (ASB) from her neighbour. Decision to allocate the neighbouring property to the neighbour. Handling of the associated complaint.
Derby City Council (202316973)
The complaint is about the landlord’s response to the resident’s reports of a leak from the property above, and the associated repairs.
East Devon District Council (202341433)
The complaint is about the landlord’s handling of repairs to the hallway floor. We have also investigated the landlord’s complaint handling.
ForHousing Limited (202323664)
The complaint is about the landlord’s handling of: Reports of leaks into the living room. Reports of damage to the resident’s property. Repairs to the kitchen floor. Reports of damp and mould. The associated complaints.
Golding Homes Limited (202329551)
The complaint is about: The landlord’s handling of the resident’s reports of repairs needed following a leak in the loft. The landlord’s handling of the associated complaints.
GreenSquareAccord Limited (202334007)
The complaint is about the landlord’s handling of the renewal of the windows and front door. floorboard repairs. The Ombudsman has also considered the landlord’s handling of the associated complaint.
GreenSquareAccord Limited (202400610)
The complaint is about the landlord’s response to the resident’s reports of repairs including damp and mould, defective windows, and blocked guttering. The Ombudsman has also considered the landlord’s complaints handling.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)