Sandwell Metropolitan Borough Council (202417491)
The complaint is about the landlord’s response to the resident’s request for a fence.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Southwark Council (202008030)
The complaint is about the landlord’s response to the resident’s reports of damp, mould, and various other repair issues. The Ombudsman has also considered the landlord’s complaint handling.
Sovereign Network Homes (202418022)
The complaint is about the landlord’s handling of the resident’s reports of leaks and the associated repairs.
The Riverside Group Limited (202318526)
The complaint is about the landlord’s handling of repairs to the communal gates. The Ombudsman has also considered the landlord’s complaint handling.
Hyde Housing Association Limited (202306741)
The complaint is about the landlord’s handling of the resident’s service charge queries. The Ombudsman has also considered the landlord’s complaint handling.
Hyde Housing Association Limited (202405328)
The complaint is about the landlord’s handling of: a reported water leak; subsequent repairs; the response to items damaged during this incident; the related complaint.
Leeds City Council (202338609)
The complaint is about the landlord’s handling of the resident’s requests for a repair to the hallway.
London & Quadrant Housing Trust (202320263)
The complaint is about the landlord’s handling of: Electrical and plumbing repairs from August 2023. The resident’s request for it to replace her kitchen. A leak and electrical repairs in September 2024. The resident’s complaints.
London & Quadrant Housing Trust (L&Q) (202217416)
The complaint is about the landlord’s handling of the resident’s concerns about cyclical decorations and outstanding repairs to her property. The Ombudsman has also investigated the landlord’s handling of the resident’s complaint.
London & Quadrant Housing Trust (L&Q) (202317243)
The complaint is about: The landlord’s handling of balcony repairs, the erected scaffolding, and the resulting pigeon infestation. The associated complaint.
London & Quadrant Housing Trust (L&Q) (202331174)
The complaint is about the landlord’s handling of the resident’s reports of repairs to the communal lifts. The Ombudsman has also investigated the landlord’s handling of the associated complaint.
London & Quadrant Housing Trust (L&Q) (202339089)
The complaint is about the landlord’s handling of the resident’s reports of a loss of heating and hot water. We have also considered the landlord’s complaint handling.
Metropolitan Thames Valley Housing (MTV) (202308698)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman has also investigated the landlord’s complaint handling.
Newcastle City Council (202309838)
The complaint is about the landlord’s: Handling of fencing works. Response to the resident’s reports of antisocial behaviour. The Ombudsman has also considered the landlord’s complaint handling.
Notting Hill Genesis (202324082)
The complaint is about the landlord’s handling of the resident’s report of noise nuisance from the property above.
Notting Hill Genesis (NHG) (202324857)
The complaint is about: The landlord’s handling of the resident’s reports that her mobility scooter had been stolen and her request for compensation. The landlord’s handling of the resident’s concerns about building repairs, cleaning and service charge costs. The landlord’s handling of the resident’s reports of a pest infestation . …
One Vision Housing Limited (202319366)
The complaint is about: The landlord’s handling of the resident’s reports of no heating. The level of service charge increase. The Ombudsman has also investigated the landlord’s complaint handling.
Poplar Housing And Regeneration Community Association Limited (202317888)
The complaint is about the landlord’s handling of the resident’s reports of noise nuisance caused by her neighbour.
SHAL Housing Limited (202321204)
The complaint is about the landlord's handling of a rewire at the resident’s property, including:
Sovereign Network Homes (202306022)
The complaint is about the landlord’s handling of: Repairs to the resident’s bathroom. Concerns about the landlord’s staff member’s conduct and communication from the landlord’s call centre. The associated complaint.
The Guinness Partnership Limited (202313998)
The complaint is about the level of compensation offered by the landlord following completion of roof repairs on the resident’s property.
Bromford Housing Group Limited (202223880)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould.
Calico Homes Limited (202223644)
The complaint is about the landlord’s handling of the resident’s reports of water ingress and mould. We have also considered the landlord’s complaint handling.
Castles & Coasts Housing Association Limited (202415888)
The complaint is about the landlord’s handling of reports of damp and mould.
Citizen Housing (202322769)
The complaint is about the landlord’s handling of reports of issues with the resident’s living room light switch .
Clarion Housing Association Limited (202410568)
This complaint is about the landlord’s handling of: Repairs to the resident’s property including damp mould, damage to the kitchen floor, repairs to the front door and damage to walls in the communal area. The associated complaint.
Housing 21 (202216267)
The complaint is about the landlord’s handling of the resident’s: Reports of staff conduct. Reports of anti-social behaviour (ASB). Associated complaint.
London & Quadrant Housing Trust (L&Q) (202321012)
The complaint is about the landlord’s handling of the resident’s reports of repairs to the kitchen. We have also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202348214)
The complaint is about the landlord’s handling of the resident’s: Requests for balcony window repairs. Reports of leaks in the property. Reports of damp, mould, and silverfish in the property. Associated formal complaint.
Notting Hill Genesis (NHG) (202214960)
The complaint is about the landlord’s handling of: Repairs to flooring, windows and holes in the property. Payments for the inconvenience caused by missed repair appointments.
Origin Housing Limited (202402900)
The complaint is about the landlord’s handling of a sewage leak in the resident’s property and associated concerns about a temporary move. We have also considered the landlord’s complaint handling.
Royal Borough of Kingston Upon Thames (202422490)
The complaint is about the landlord’s handling of a gas safety inspection.
Saffron Housing Trust Limited (202321028)
The complaint is about the landlord’s handling of the resident’s reports about: Mould in the property The condition of the kitchen
Southern Housing (202423862)
The complaint is about the landlord’s handling of: repairs to the property. the subsequent complaint.
Birmingham City Council (202331908)
This complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The resident’s report that the landlord breached data protection regulations (GDPR) by disclosing personal information to a neighbour who was employed by it.
Calico Homes Limited (202323515)
The complaint is about the landlord’s response to the resident’s: Reports about the condition of the property on moving in. Reports of bad language by a call handler during a telephone call. Support needs while he was a resident. Concerns about universal credit (UC) and Housing Benefit (HB). Requests for …
Clarion Housing Association Limited (202425929)
The complaint is about the landlord’s handling of: Reports of antisocial behaviour (ASB) from the neighbour. The management transfer. Repairs to the electrics and front door. Communication with the resident.
Colchester City Council (202322142)
The complaint is about: The landlord's handling of the resident’s reports about damp and mould. The landlord's handling of the resident’s reports about an infestation of pests.
Derby City Council (202222467)
The complaint is about the landlord’s handling of the resident’s report that a member of staff had a key and could access his property, and his request for the locks to be changed.
Ipswich Borough Council (202326517)
The complaint is about the landlord’s handling of: the resident’s reports of a rat infestation. the complaint.
London Borough of Camden Council (202322539)
The complaint is about the landlord’s handling of asbestos control measures during proposed fire safety works. The Ombudsman will also investigate the landlord’s handling of the resident’s complaint.
London & Quadrant Housing Trust (L&Q) (202301773)
The landlord’s handling of repairs to the front door and windows.
Metropolitan Thames Valley Housing (MTV) (202313441)
The complaint is about the landlord handling of damp and mould at the resident’s property.
Paragon Asra Housing Limited (202328623)
The complaint is about the landlord’s handling of the resident’s request for information about the reserve fund and increases to her service charge. We have also considered the landlord’s complaint handling.
Phoenix Community Housing Association (Bellingham and Downham) Limited (202321234)
The complaint is about the landlord’s handling of the resident’s request for repairs to the front and rear fences, and side gate.
Sanctuary Housing Association (202425499)
The complaint is about the landlord's handling of repairs to the resident’s roof. The Ombudsman has also considered the landlord’s complaint handling.
Sandwell Metropolitan Borough Council (202414527)
The complaint is about the landlord’s handling of reports of damp and mould in the property. The Ombudsman has also investigated the landlord’s handling of the complaint and level of compensation offered.
Soha Housing Limited (202337405)
The complaint is about the landlord’s handling of the resident’s reports of pests and the conduct of its contractor.
Sovereign Network Group (202400099)
The complaint is about the landlord’s handling of: Damp and mould. The resident’s complaint.
Stockport Homes Limited (202406883)
The resident’s complaint is about the landlord’s handling of reported damp and mould.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)