Habinteg Housing Association Limited (202322067)
The complaint is about the landlord’s handling of: Wet room repairs. The resident’s complaint.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Halton Housing (202416113)
The complaint is about the landlord’s response to: The resident’s antisocial behaviour (ASB) reports. The resident’s repairs reports. The resident’s reports about a pest infestation and communal areas. The resident’s request to be rehoused.
Haringey London Borough Council (202416668)
The complaint is about the landlord’s handling of: the resident’s reports of a pest infestation an occupational therapy (OT) assessment the resident’s request to be rehoused the resident’s reports of damp and mould We have also considered the landlord’s handling of the associated complaint.
Housing For Women (202402247)
The complaint is about:
Hyde Housing Association Limited (202413056)
The complaint is about the landlord’s handling of the resident’s reports of noise from an upstairs neighbour.
Jigsaw Homes Group Limited (202322689)
The complaint is about: The condition of the property when let and the landlord’s handling of associated repair issues. The landlord’s handling of the resident’s rent account. The landlord’s handling of the complaint.
Joseph Rowntree Housing Trust (202327976)
The complaint is about the landlord's handling of the resident's reports of outstanding repairs. We have also considered the landlord's complaint handling.
Leeds City Council (202320876)
The resident’s complaint is about the landlord’s handling of: The removal of a greenhouse, conservatory and shed prior to a mutual exchange. A request for a new fence near the boundary. Her report of her son’s injury in the garden.
Livv Housing Group (202410272)
The complaint is about the landlord’s response to the resident’s report of damp in his property.
London Borough of Camden Council (202407729)
The complaint is about the landlord’s response to the resident’s reports of: Damp and mould in her bedroom. Kitchen waste backing up into her bath.
London Borough of Croydon (202402696)
The complaint is about the landlord’s handling of the resident’s: Request to move. Reports of mould. Complaint.
London Borough of Harrow (202345085)
The complaint is about the landlord’s handling of the resident’s concerns about: The condition of the property, including the external communal area and the building’s structural integrity. A carbon monoxide leak and remedial works. The Ombudsman has also considered the landlord’s complaint handling.
London Borough of Hillingdon (202322717)
This complaint is about the landlord’s handling of the resident’s reports of a loss of heating and hot water.
London Borough of Islington (202301334)
The complaint is about the landlord’s: Response to the resident’s reports about damp and mould. Response to the resident’s concerns about the property upon moving in. Complaint handling.
London Borough of Islington (202411101)
The complaint is about the landlord’s response to the resident’s: Reports of mice infestation. Request for repairs. The Ombudsman has also considered the landlord’s complaint handling.
London Borough of Lambeth (202219263)
The complaint is about the landlord’s handling of the resident’s reports of leaks, damp and mould. The Ombudsman has also investigated the landlord’s handling of the associated complaint.
London Borough of Lambeth (202327193)
The complaint is about the landlord’s handling of: A property inspection. Follow up works to address outstanding issues with the resident’s: Kitchen, tiles and cabinets. Back door. Bathroom and extractor fan. Decoration.
London Borough of Lewisham (202408551)
The complaint is about the landlord’s handling of the resident’s: Requests for it to replace her kitchen and bathroom. Reports of damp and mould. We have also assessed the landlord’s complaint handling.
London Borough of Lewisham (202418158)
The complaint is about the landlord’s handling of: The resident’s reports of a leak and subsequent damage, including damp and mould. The resident’s reports of extractor fan repair issues. The resident’s concerns that there was insufficient space for a washing machine and cooker in the kitchen.
London Borough of Tower Hamlets (202329830)
The complaint is about the landlord’s handling of the resident’s reports of water ingress, damp, and mould. The Ombudsman has also investigated the landlord’s complaint handling.
London Borough of Waltham Forest (202425232)
The complaint is about the landlord’s: handling of the resident’s reported damp and mould in her home. response to the resident’s concerns about the impact of the damp and mould on her family’s health and her request for a decant. The Ombudsman has also assessed the landlord’s complaint handling.
London & Quadrant Housing Trust (202308712)
The complaint is about the landlord's handling of the resident's: Reports about the condition of the windows at the start of the tenancy. Associated complaint.
London & Quadrant Housing Trust (202329734)
The complaint is about the landlord’s response to the resident’s request to replace her windows and doors. The Ombudsman has also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202233208)
This complaint is about the landlord’s handling of: The resident’s reports of water ingress into the property. The associated complaint.
London & Quadrant Housing Trust (L&Q) (202300219)
The complaint is about the landlord’s handling of: Repairs to the resident’s damaged kitchen floor. The associated complaint.
London & Quadrant Housing Trust (L&Q) (202307640)
The complaint is about the landlord’s response to the resident’s concerns regarding: Communal repairs to a wooden door frame and lights. Tree management. An electrical repair to the resident’s property. Pest control in the communal area. Condition of communal areas including the stairway, walls and flooring outside the lift. Grounds …
London & Quadrant Housing Trust (L&Q) (202341552)
The complaint is about the landlord's handling of the resident’s: Reports of a leak. Associated complaint.
London & Quadrant Housing Trust (L&Q) (202346173)
The complaint is about the landlord’s response to the resident’s requests for: information on the service charges for the 2024 to 2025 financial year. an Energy Performance Certificate (EPC).
London & Quadrant Housing Trust (L&Q) (202404648)
The complaint is about the landlord’s handling of the resident’s service charge refund.
Moat Homes Limited (202423790)
The resident’s complaint is about the landlord’s handling of a reported leak and the subsequent damage caused. The Ombudsman has also considered the landlord’s complaints handling.
Newark and Sherwood District Council (202322776)
The complaint is about: The landlord’s choice-based letting portal. The resident’s tenancy start date. Staff conduct.
Newcastle City Council (202321839)
The complaint is about the landlord’s response to the resident’s reports of disrepair, including damp and mould. The Ombudsman has also considered the landlord’s handling of the associated complaint.
Nottingham City Council (202318700)
The complaint is about the landlord’s: Response to the resident’s reports of a leak. Handling of the formal complaint.
Notting Hill Genesis (202304740)
The complaint is about the landlord’s handling of the resident’s service charge queries. We have also investigated the landlord’s complaint handling.
Notting Hill Genesis (202326386)
The complaint is about the landlord’s handling of the resident’s concerns about parking on the estate.
Notting Hill Genesis (NHG) (202306374)
The complaint is about the landlords handling of: Repairs to the resident’s platform lift. The resident’s requests for interior decorating. The Ombudsman has also investigated the landlord’s: Complaint handling. Record keeping.
One Housing Group Limited (202413150)
The complaint is about the landlord’s handling of the resident’s report of damp and mould in the property.
Onward Homes Limited (202234766)
The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB). Handling of structural repairs to the property. Complaint handling.
Orbit Group Limited (202411340)
The complaint is about the landlord’s handling of: The resident’s reports about repairs needed to her home. The associated complaint.
Paragon Asra Housing Limited (202233884)
The complaint is about the landlord’s handling of: The resident’s requests for explanations and evidence for increases to her service charge and the status of a reserve fund. The associated complaint.
Paragon Asra Housing Limited (202319954)
The complaint is about: The landlord’s response to reports of damp and mould. The associated complaint handling. The Ombudsman has also considered the landlord’s record keeping.
Peabody Trust (202231798)
The resident’s complaint is about the landlord’s handling of: An assault and not being able to retrieve footage. Informing the resident of the process to retrieve footage. The neighbour taking the resident’s bin. The neighbour’s ring doorbell and the time taken to remove it. Its failure to provide reasonable adjustments. …
Peabody Trust (202313449)
The complaint is about the landlord’s handling of the resident’s reports of noise and antisocial behaviour (ASB).
Peabody Trust (202348571)
The complaint is about the landlord’s handling of: The resident’s reports about damp and mould in the property. Decant accommodation. The associated complaint.
Peabody Trust (202418731)
The resident’s complaint is about the landlord’s handling of: Roof leaks, consequent damp and mould, and the handling of remedial repairs. A request for compensation for damage to personal property and lost rental revenue.
Penge Churches Housing Association Limited (202323909)
This complaint is about the landlord’s handling of reports of water ingress.
Places for People Group Limited (202412933)
The complaint is about the landlord’s handling of the resident’s reports of: Damp and mould. Repairs to the windows. Repairs to the fence. The landlord’s complaint handling has also been considered.
Places for People Group Limited (202419425)
The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould in the property. Associated complaint.
Sanctuary Housing Association (202304263)
The complaint is about the resident’s concerns that a faulty boiler caused increased electricity bills. The Ombudsman has also considered the landlord’s handling of the associated complaint.
Southampton City Council (202319968)
The complaint is about: the condition of the property when let in 2010. the landlord’s handling of an asbestos incident in 2017. the landlord’s handling of a ceiling repair. the landlord’s response to the resident’s concerns about asbestos. the landlord’s response to the resident’s concerns about contaminated ash and air …
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)