London & Quadrant Housing Trust (L&Q) (202300355)
The complaint is about the landlord’s response to the resident’s: Reports of a broken front door lock. Associated complaint.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Metropolitan Thames Valley Housing (MTV) (202310749)
The complaint is about the landlord’s handling of: the resident’s concerns about the level of service charges; communications with the resident about the service charge accounts. The Ombudsman has also considered the landlord’s complaint handling.
Notting Hill Genesis (NHG) (202320106)
The complaint is about the landlord’s: response to repairing the resident’s boiler. complaint handling
Orbit Housing Association Limited (202322306)
The complaint is about the landlord’s handling of: repairs to the roof and damp and mould. windows and front door repairs. the resident’s request for compensation for damaged items and additional costs he said he incurred. the complaint.
Orbit Housing Association Limited (202324602)
The complaint is about the landlord’s response to the resident’s concerns about a water bill. The Ombudsman has also considered the landlord’s complaint handling.
The Riverside Group Limited (202323637)
The complaint is about the landlord’s handling of the resident’s reports of noise nuisance and antisocial behaviour (ASB) from an upstairs neighbour.
Amplius Living (202331335)
The complaint is about the landlord’s handling of the resident’s concerns about grounds maintenance. The Ombudsman has also considered the landlord’s handling of the associated complaint.
Amplius Living (202416520)
The complaint is about: The landlord’s response to the resident’s reports of damp and mould and subsequent remedial repairs. This Service has also considered the landlord’s complaint handling.
Bernicia Group (202420134)
The complaint is about the landlord’s response to the resident’s concerns about: An unpleasant smell in the property. Having to move out of the property due to major works. The 2-week period given to move properties. This Service has also considered the landlord’s handling of the complaint.
Beyond Housing Limited (202317261)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).
Clarion Housing Association Limited (202228885)
The complaint is about the landlord’s handling of the resident’s queries about their service charges. The Ombudsman has also considered the landlord’s complaint handling.
GreenSquareAccord Limited (202320731)
The complaint is about the landlord’s response to the resident’s: Reports of repairs to the drain in their wet room. Reports of a delay in the payment of compensation from a previous complaint.
Haringey London Borough Council (202329072)
The complaint is about the landlord’s response to the resident’s reports of: a leak into her property damp and mould The Ombudsman has also considered the landlord’s: complaint handling record keeping
Harlow District Council (202307732)
The complaint is about the landlord’s handling of the front door replacement at the resident’s property.
Hightown Housing Association Limited (202320493)
The complaint is about the landlord’s handling of the resident’s request that it install a battery to the solar panels at his property.
Homes Plus Limited (202321094)
The complaint is about the landlord’s handling of the resident’s: Reports of repairs, drainage smells, and inadequate insulation. Associated complaint.
London Borough of Barking and Dagenham (202326813)
The complaint is about the landlord’s response to the resident’s reports she had no hot water in the property. The Ombudsman has also considered the landlord’s complaint handling.
London Borough of Havering Council (202404302)
The complaint is about the landlord’s handling of: the resident’s reports of antisocial behaviour (ASB). the resident’s complaint.
London Borough of Islington (202424420)
The complaint is about the landlord’s handling of: Reports of damp and mould. Reports of a pest infestation. A request to be rehomed.
London Borough of Newham (202421004)
The complaint is about the landlord’s handling of: The resident’s wet room repairs, including shower screen, damp and mould, and flooring. The resident’s reports of the conduct of contractors when carrying out the repairs.
London & Quadrant Housing Trust (L&Q) (202303582)
The complaint is about the landlord’s handling of the resident’s service charge.
London & Quadrant Housing Trust (L&Q) (202305700)
This complaint is about the landlord’s handling of repairs to a communal lift.
London & Quadrant Housing Trust (L&Q) (202324021)
The complaint is about the landlord’s handling of the resident’s: Reports of delays in completing repairs to the communal doors and pedestrian gate. Associated complaint.
Look Ahead Care and Support Limited (202332698)
The complaint is about the landlord’s handling of: Information given to the resident about future accommodation. The resident’s dissatisfaction with the local council’s offer of alternative accommodation and the subsequent financial hardship he said he experienced.
Metropolitan Thames Valley Housing (MTV) (202410487)
The complaint is about the landlord’s response to: the resident’s request for the reimbursement of repair costs. the resident’s request for it to complete outstanding repairs. The Ombudsman has also considered the landlord’s complaint handling.
One Vision Housing Limited (202318446)
The complaint is about the landlord’s handling of the resident’s report of flooding from the property above and the subsequent damage.
Peabody Trust (202201391)
The complaint is about the landlord’s handling of the resident’s concerns about: Errors on the service charge accounts. The cost of repairing a leaking roof potentially being passed on to him. It not advising him when there were changes to energy charges. Water pooling on a communal walkway as a …
Peabody Trust (202326137)
The complaint is about the landlord’s response to: the resident’s concerns about her rent account. the resident’s complaint.
Phoenix Community Housing Association (Bellingham and Downham) Limited (202324032)
REPORT COMPLAINT 202324032 Phoenix Community Housing Association (Bellingham and Downham) Limited 12 May 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all […]
Progress Housing Association Limited (202319616)
The complaint is about: The landlord’s handling of the resident’s request for her roof to be replaced. The landlord’s handling of the resident’s complaint.
Rochdale Boroughwide Housing Limited (202323133)
The complaint is about the landlord’s handling of damp and mould and subsequent repair works at the resident’s property.
Southern Housing (202324125)
The complaint is about the landlord’s handling of reports about a leak.
Stevenage Borough Council (202300243)
This complaint is about the landlord’s response to the resident’s: Reports of ongoing issues with the windows and doors at her property. Concerns about the conduct of a member of its staff. This complaint is also its handling of the associated complaint
The Guinness Partnership Limited (202316816)
The complaint is about the landlord’s handling of concerns about an internal fire door.
The Riverside Group Limited (202322210)
The complaint is about: The landlord’s response to the resident’s concerns about extractor fans. The landlord's complaint handling.
London & Quadrant Housing Trust (202318757)
The complaint is about the landlord’s: Response to the resident’s reports of anti-social behaviour from a neighbour. Response to the resident’s request for a new front door due to the smell of cannabis. Handling of the resident’s complaint.
Peabody Trust (202318306)
The complaint is about the landlord’s handling of: Repairs. The resident’s complaint.
A2Dominion Housing Group Limited (202322161)
The complaint is about the landlord’s response to the resident’s: Reports of defects to her: Windows. Kitchen sink. Reports of leaks in her bathroom. Associated complaint.
Basildon Borough Council (202320344)
The complaint is about the landlord’s handling of the resident’s requests for repairs to his front door and reimbursement for a replacement door. We have also considered the landlord's complaint handling.
City of Westminster Council (202437891)
The complaint is about the landlord’s handling of a persistent roof leak and damp and mould.
Clarion Housing Association Limited (202313687)
The complaint is about the landlord’s handling of the resident’s: Reports of disrepair to the kitchen following a leak. Associated complaint.
London Borough of Hammersmith and Fulham (202423217)
The complaint is about the landlord’s handling of the resident’s: Reports of leaks, damp and mould in the property. Concerns about staff conduct.
London & Quadrant Housing Trust (L&Q) (202214674)
The complaint is about the landlord’s handling of the resident’s: Reports that he was unable to use his parking space. Queries about his service charge. Reports about delays in completing lift repairs. Reports about antisocial behaviour (ASB) caused by a neighbour. Reports about communal repairs, cleaning, and the caretaking service. …
London & Quadrant Housing Trust (L&Q) (202314975)
The complaint is about the landlord’s handling of: repairs following a leak from the upstairs property. the associated complaint.
Moat Homes Limited (202345146)
This complaint is about the landlord’s handling of: The resident’s reports of water ingress in the property causing mould. The associated complaint.
Notting Hill Genesis (NHG) (202333954)
The complaint is about the landlord’s handling of the resident’s reports of noise from her upstairs neighbour. The Ombudsman has also investigated the landlord’s handling of the associated complaint.
Notting Hill Genesis (NHG) (202410174)
The complaint is about the landlord’s handling of: the level of rent increase in 2024. the resident’s concerns about the lack of a housing officer and the landlord’s communication with her. the associated complaint.
Places for People Group Limited (202341268)
The complaint is about the landlord’s handling of: The resident’s reports of concerns regarding the energy efficiency of the property. The resident’s reports of damp and mould.
Places for People Group Limited (202417838)
The complaint is about the landlord’s handling of: Repairs to a wet room at the resident’s property. The associated complaint.
Sanctuary Housing Association (202411555)
The complaint is about the landlord’s handling of: the resident’s reports of a repair to a multi-plug socket. the resident’s complaint.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)