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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

Browse by year

2026 2025 2024 2023 2022 2021 2020 2019

Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)

16,595 decisions

Decisions

Most recent first
29 Jan 2026 Partial Maladministration Jigsaw Homes Group Limited (202229170) Case 202229170 · Managing Relations Decision Case ID 202229170 Decision type Investigation Landlord Jigsaw Homes Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 29 Jan 2026 Maladministration London Borough of Croydon (202504858) Case 202504858 · Local Authority / ALMO or TMO Decision Case ID 202504858 Decision type Investigation Landlord London Borough of Croydon Landlord type Local Authority Occupancy Leaseholder Date 29 … 29 Jan 2026 No Maladministration London Borough of Hackney (202410034) Case 202410034 · Local Authority / ALMO or TMO Decision Case ID 202410034 Decision type Investigation Landlord London Borough of Hackney Landlord type Local Authority / ALMO or TMO … 29 Jan 2026 Maladministration London Borough of Hackney (202522014) Case 202522014 · Local Authority / ALMO or TMO Decision Case ID 202522014 Decision type Investigation Landlord London Borough of Hackney Landlord type Local Authority / ALMO or TMO … 29 Jan 2026 Partial Maladministration London Borough of Hounslow (202344511) Case 202344511 · Local Authority / ALMO or TMO Decision Case ID 202344511 Decision type Investigation Landlord London Borough of Hounslow Landlord type Local Authority / ALMO or TMO … 29 Jan 2026 Partial Maladministration London Borough of Lambeth (202441932) Case 202441932 · Local Authority / ALMO or TMO Decision Case ID 202441932 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO … 29 Jan 2026 Maladministration London Borough of Lambeth (202508157) Case 202508157 · Local Authority / ALMO or TMO Decision Case ID 202508157 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO … 29 Jan 2026 Maladministration London & Quadrant Housing Trust (202409100) Case 202409100 · Managing Relations Decision Case ID 202409100 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Secure Tenancy … 29 Jan 2026 Maladministration London & Quadrant Housing Trust (202431947) Case 202431947 · Managing Relations Decision Case ID 202431947 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 29 Jan 2026 Maladministration London & Quadrant Housing Trust (202445227) Case 202445227 · Managing Relations Decision Case ID 202445227 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 29 Jan 2026 Maladministration London & Quadrant Housing Trust (202513531) Case 202513531 · Estate Management Decision Case ID 202513531 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 29 Jan 2026 Partial Maladministration London & Quadrant Housing Trust (202519024) Case 202519024 · Managing Relations Decision Case ID 202519024 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Secure Tenancy … 29 Jan 2026 Maladministration London & Quadrant Housing Trust (202519929) Case 202519929 · Estate Management Decision Case ID 202519929 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 29 Jan 2026 Partial Maladministration London & Quadrant Housing Trust (202523365) Case 202523365 · Managing Relations Decision Case ID 202523365 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 29 Jan 2026 Partial Maladministration Manchester City Council (202401237) Case 202401237 · Local Authority / ALMO or TMO Decision Case ID 202401237 Decision type Investigation Landlord Manchester City Council Landlord type Local Authority / ALMO or TMO Occupancy … 29 Jan 2026 No Maladministration Medway Council (202423533) Case 202423533 · Local Authority / ALMO or TMO Decision Case ID 202423533 Decision type Investigation Landlord Medway Council Landlord type Local Authority / ALMO or TMO Occupancy Secure … 29 Jan 2026 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202417780) Case 202417780 · ASB/Abuse/Nuisance Decision Case ID 202417780 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Assured Tenancy … 29 Jan 2026 Reasonable Redress Midland Heart Limited (202233469) Case 202233469 · ASB/Abuse/Nuisance Decision Case ID 202233469 Decision type Investigation Landlord Midland Heart Limited Landlord type Housing Association Occupancy Secure Tenancy Date 29 … 29 Jan 2026 Reasonable Redress Midland Heart Limited (202340412) Case 202340412 · Managing Relations Decision Case ID 202340412 Decision type Investigation Landlord Midland Heart Limited Landlord type Housing Association Occupancy Assured Tenancy Date 29 … 29 Jan 2026 Mediation Newcastle City Council (202330820) Case 202330820 · Local Authority / ALMO or TMO Decision Case ID 202330820 Decision type Investigation Landlord Newcastle City Council Landlord type Local Authority / ALMO or TMO Occupancy … 29 Jan 2026 Partial Maladministration Notting Hill Genesis (202334198) Case 202334198 · Managing Relations Decision Case ID 202334198 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 29 … 29 Jan 2026 Partial Maladministration Notting Hill Genesis (202408092) Case 202408092 · Financial Decision Case ID 202408092 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Leaseholder Date 29 January … 29 Jan 2026 Maladministration Orbit Group Limited (202516303) Case 202516303 · Managing Relations Decision Case ID 202516303 Decision type Investigation Landlord Orbit Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 29 … 29 Jan 2026 Maladministration Platform Housing Group Limited (202341540) Case 202341540 · Managing Relations Decision Case ID 202341540 Decision type Investigation Landlord Platform Housing Group Limited Landlord type Housing Association Occupancy Secure Tenancy Date … 29 Jan 2026 Partial Maladministration Sanctuary Housing Association (202517455) Case 202517455 · Managing Relations Decision Case ID 202517455 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 29 … 29 Jan 2026 Maladministration Southern Housing (202344440) Case 202344440 · Estate Management Decision Case ID 202344440 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Shared Ownership Date 29 January … 29 Jan 2026 Maladministration Together Housing Association Limited (202419414) Case 202419414 · Estate Management Decision Case ID 202419414 Decision type Investigation Landlord Together Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy … 29 Jan 2026 No Maladministration Torus62 Limited (202417538) Case 202417538 · Managing Relations Decision Case ID 202417538 Decision type Investigation Landlord Torus62 Limited Landlord type Housing Association Occupancy Secure Tenancy Date 29 January … 29 Jan 2026 Partial Maladministration Vivid Housing Limited (202430841) Case 202430841 · Managing Relations Decision Case ID 202430841 Decision type Investigation Landlord Vivid Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 29 … 28 Jan 2026 Reasonable Redress Amplius Living (202522366) Case 202522366 · Managing Relations Decision Case ID 202522366 Decision type Investigation Landlord Amplius Living Landlord type Housing Association Occupancy Assured Tenancy Date 28 January … 28 Jan 2026 Partial Maladministration Auxesia Homes Limited (202510252) Case 202510252 · Managing Relations Decision Case ID 202510252 Decision type Investigation Landlord Auxesia Homes Limited Landlord type For profit Occupancy Shared Ownership Date 28 … 28 Jan 2026 Partial Maladministration Basildon Borough Council (202515324) Case 202515324 · Local Authority / ALMO or TMO Decision Case ID 202515324 Decision type Investigation Landlord Basildon Borough Council Landlord type Local Authority / ALMO or TMO Occupancy … 28 Jan 2026 Partial Maladministration Birmingham City Council (202448332) Case 202448332 · Local Authority / ALMO or TMO Decision Case ID 202448332 Decision type Investigation Landlord Birmingham City Council Landlord type Local Authority / ALMO or TMO Occupancy … 28 Jan 2026 Partial Maladministration bpha Limited (202422848) Case 202422848 · Managing Relations Decision Case ID 202422848 Decision type Investigation Landlord bpha Limited Landlord type Housing Association Occupancy Leaseholder Date 28 January 2026 … 28 Jan 2026 Partial Maladministration Clarion Housing Association Limited (202408179) Case 202408179 · Managing Relations Decision Case ID 202408179 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 28 Jan 2026 Partial Maladministration Clarion Housing Association Limited (202413469) Case 202413469 · Financial Decision Case ID 202413469 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Shared Ownership Date … 28 Jan 2026 Maladministration East Devon District Council (202500373) Case 202500373 · Local Authority / ALMO or TMO Decision Case ID 202500373 Decision type Investigation Landlord East Devon District Council Landlord type Local Authority / ALMO or TMO … 28 Jan 2026 Partial Maladministration ForHousing Limited (202513152) Case 202513152 · Managing Relations Decision Case ID 202513152 Decision type Investigation Landlord ForHousing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 January … 28 Jan 2026 Partial Maladministration GreenSquareAccord Limited (202440135) Case 202440135 · Managing Relations Decision Case ID 202440135 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 January … 28 Jan 2026 Maladministration Home Group Limited (202452515) Case 202452515 · Managing Relations Decision Case ID 202452515 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Shared Ownership Date 14 … 28 Jan 2026 Partial Maladministration Irwell Valley Housing Association Limited (202334405) Case 202334405 · Managing Relations Decision Case ID 202334405 Decision type Investigation Landlord Irwell Valley Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy … 28 Jan 2026 Partial Maladministration London Borough of Islington (202438826) Case 202438826 · Local Authority / ALMO or TMO Decision Case ID 202438826 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority Occupancy Secure Tenancy Date … 28 Jan 2026 Maladministration London Borough of Islington (202500964) Case 202500964 · Local Authority / ALMO or TMO Decision Case ID 202500964 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority / ALMO or TMO … 28 Jan 2026 Maladministration London Borough of Lambeth (202338105) Case 202338105 · Local Authority / ALMO or TMO Decision Case ID 202338105 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO … 28 Jan 2026 Maladministration London & Quadrant Housing Trust (202343720) Case 202343720 · Financial Decision Case ID 202343720 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Shared Ownership … 28 Jan 2026 Maladministration London & Quadrant Housing Trust (202437125) Case 202437125 · Managing Relations Decision Case ID 202437125 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 28 Jan 2026 Maladministration London & Quadrant Housing Trust (202440409) Case 202440409 · Managing Relations Decision Case ID 202440409 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 28 Jan 2026 Partial Maladministration London & Quadrant Housing Trust (202442471) Case 202442471 · Managing Relations Decision Case ID 202442471 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 28 Jan 2026 Maladministration London & Quadrant Housing Trust (202448645) Case 202448645 · Managing Relations Decision Case ID 202448645 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 28 Jan 2026 Partial Maladministration Mosscare St. Vincent’s Housing Group Limited (202419323) Case 202419323 · Financial Decision Case ID 202419323 Decision type Investigation Landlord Mosscare St. Vincent’s Housing Group Limited Landlord type Housing Association Occupancy Assured …