Metropolitan Thames Valley Housing (MTV) (202321618)
The complaint is about the landlord’s handling of reports about the toilet overflowing and flooding the bathroom.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Moat Homes Limited (202322845)
The complaint is about the landlord’s handling of the resident’s complaints about shower issues, a bathroom refit, and associated move to temporary accommodation.
Orbit Housing Association Limited (202227400)
The complaint is about the landlord’s handling of works to the resident’s windows and door. The Ombudsman has also investigated the landlord’s complaints handling.
Phoenix Community Housing Association (Bellingham and Downham) Limited (202334224)
The complaint is about the landlord’s: Response to the resident’s reports about repairs to the property. Decision to not decant the resident during repair work. We will also consider the landlord’s complaint handling as part of this investigation.
Royal Borough Of Greenwich (202317870)
The complaint is about the landlord’s handling of: Reports of no heating and hot water at the resident’s property. The associated complaint.
Believe Housing Limited (202410482)
The complaint is about the landlord’s handling of the resident’s anti-social behaviour (ASB) reports. We have also investigated the landlord’s complaint handling.
Broxtowe Borough Council (202330775)
The complaint is about the landlord's: Handling of reports of a drain blockage. Complaint handling.
Clarion Housing Association Limited (202323439)
The complaint is about the landlord's response to the resident's: reports of damage to personal belongings during a temporary decant. request for a home loss payment. This report has also assessed the landlord’s complaint handling.
Dudley Metropolitan Borough Council (202227853)
The complaint is about the landlord’s handling of a tenancy fraud investigation.
Flagship Housing Group Limited (202214550)
The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Request to reopen a previous complaint.
Hexagon Housing Association Limited (202409523)
The complaint is about the landlord’s: Response to the resident’s concerns about repairs in her property following fire safety works. Complaints handling.
Home Group Limited (202318556)
The complaint is about the landlord’s handling of the resident’s reports of: The standard of work carried out during the period when the property was void (empty). Adaptations to the property. The Ombudsman has also considered the landlord’s complaint handling.
Incommunities Limited (202328346)
The complaint is about the landlords handling of repairs to a garden fence. We have also considered the landlord’s complaint handling.
London Borough of Lambeth (202234540)
The complaint is about the landlord’s response to the resident’s request to move to a different borough.
London Borough of Tower Hamlets (202435924)
The complaint is about the landlord’s handling of the resident’s: reports of heating and hot water issues at the property. complaint.
MHS Homes Ltd (202331312)
The complaint is about the landlord’s handling of the resident’s: Reports of parking issues in her development and her request for her parking space to be marked. Request for improved accessibility of the path to her utility meters.
Sanctuary Housing Association (202417848)
The complaint is about the landlord’s response to the resident’s: reports of damp and mould and defects at the property. complaint.
The Riverside Group Limited (202348468)
The complaint is about the landlords: Handling of the resident’s report of damp and mould. Decision not to pay the requested compensation. The Ombudsman has also considered the landlord’s complaint handling.
Abri Group Limited (202428388)
The complaint is about the landlord’s handling of the resident’s concerns about the quality of fence repairs
Clarion Housing Association Limited (202307308)
The complaint is about the landlord's handling of the resident’s reports of a leak, and the associated decant (temporary move) for repairs. We have also considered the landlord’s complaint handling.
Hyde Housing Association Limited (202419385)
REPORT COMPLAINT 202419385 Hyde Housing Association Limited 3 June 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
London Borough of Lambeth (202336003)
The complaint is about the landlord’s handling of the resident’s queries about the service charge. The Ombudsman has also considered the associated complaint handling.
London & Quadrant Housing Trust (202323748)
The complaint is about the landlord’s: Decision to relet a property which it had marked for disposal. Decision to dispose of its housing stock. Response to the resident’s request to be added to its rehousing list. We have also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (202326085)
The complaint is about the landlord’s response to the resident’s reports about leaks from the roof.
London & Quadrant Housing Trust (L&Q) (202316861)
The complaint is about the landlord’s communication about a kitchen replacement. The Ombudsman has also investigated the landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202330453)
The complaint is about the landlord’s handling of unpleasant smells in the resident’s property. The Service has also considered the landlord’s complaint handling.
Platform Housing Group Limited (202326331)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) and concerns about parking.
Poplar Housing And Regeneration Community Association Limited (202435323)
The complaint is about the landlord’s handling of the resident’s concerns about: The safeguarding team. Rent arrears.
Sanctuary Housing Association (202437918)
This complaint is about the landlord’s handling of the resident’s reports of outstanding repairs at the property, including damp and mould.
Sovereign Network Group (202314646)
The complaint is about the landlord’s: response to the resident’s reports of damp and mould. handling of repairs to doors, internal cracks and external brickwork. response to the resident’s concerns about subsidence. The Ombudsman has also considered the landlord’s complaint handling.
Thurrock Council (202330865)
The complaint is about the landlord’s handling of: Repairs to storage heaters. Communication about planned window replacements.
Clarion Housing Association Limited (202330554)
The complaint is about: The landlord’s application of the lease in respect of exclusive parking and electronic charging. The level of the charge for electronic charging. The resident’s concerns about exclusive parking and electronic charging. The resident’s complaint.
Hexagon Housing Association Limited (202308625)
The complaint is about:
London Borough of Redbridge (202320807)
The complaint is about the landlord’s handling of: Kitchen repairs following reports of a leak. The associated complaint.
Metropolitan Thames Valley Housing (MTV) (202416043)
The complaint is about the landlord’s handling of: water leaks from above and subsequent damage to the resident’s property. damage to the resident’s possessions. the complaint. When Ms N contacted the landlord in April 2024, she said that she wanted to raise the matter as an “official complaint”. While the …
The Guinness Partnership Limited (202413283)
The complaint is about the landlord’s handling of the resident’s: request for compensation following a leak and pest infestation at his previous address. concerns about his move in May 2021 and the condition of his new home. reports of an issue with a payment system. request for a refund from …
London Borough of Hammersmith and Fulham (202306618)
The resident has complained to the Ombudsman about: The condition of the previous property upon letting. The condition of the balcony in the previous property. The landlord’s handling of damp and mould at the previous property. The landlord’s handling of the transfer to the new property. The Ombudsman has investigated …
London & Quadrant Housing Trust (202326939)
The complaint is about the landlord’s handling of repairs and redecoration works to the resident’s property following a leak, including: the balcony doors, the decking, as well as the ceiling and flooring. The Ombudsman will also consider the landlord’s handling of the resident’s complaint.
A2Dominion Housing Group Limited (202420939)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property.
A2Dominion Housing Group Limited (202431521)
The complaint is about the landlord’s handling of repairs to the lounge window and patio, as well as its response to reports of damp and mould.
Abri Group Limited (202314457)
The complaint is about the landlord’s response to the resident’s concerns about the standard of its repairs. This Service has also considered the landlord’s handling of the complaint.
Amplius Living (202329793)
The complaint is about the landlord’s handling of the resident’s concerns about the annual solid fuel safety check. The Ombudsman has also considered the landlord’s complaint handling.
Amplius Living (202424819)
The complaint is about the landlord’s handling of the resident’s concerns regarding: The condition of the property when let. Repairs.
Birmingham City Council (202337966)
REPORT COMPLAINT 202337966 Birmingham City Council 30 May 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
City of Westminster Council (202420039)
The complaint is about the landlord's handling of the resident's reports of: repairs to the bathroom and kitchen, including her concerns about contractor conduct. repairs to the windows. repairs to 2 electrical sockets. The Ombudsman has also investigated the landlord’s handling of the associated complaint.
Clarion Housing Association Limited (202300316)
The complaint is about the landlord’s handling of: The resident's service charge queries. The complaint.
Clarion Housing Association Limited (202312957)
The complaint is about the landlord’s handling of the resident’s: Reports of draughts through gaps around her front door. Complaint.
Clarion Housing Association Limited (202314809)
The complaint is about the landlord’s response to the resident’s: Service charge queries. Reports of poor cleaning in the communal areas. Associated complaint.
Clarion Housing Association Limited (202320486)
The complaint is about the landlord’s handling of the resident’s reports of noise nuisance.
Clarion Housing Association Limited (202321424)
The complaint is about the landlord's handling of: The repairs to put right the damage from a water leak in the resident’s property. The resident’s associated complaint.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)