Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
The complaint is about the landlord's response to the resident's: Reports of damp and mould in the communal area. Complaint about its Sustainment and Support officer. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of: damage to and loss of the resident’s belongings. the refurbishment of the resident’s property. the temporary decant for the household. The Ombudsman has also taken the decision to investigate the landlord’s handling of the resident’s complaint.
The complaint is about the landlord’s handling of: A leak from the wet room and a leak in the hallway at the resident’s property. The associated complaint.
The complaint is about the landlord’s handling of outstanding repairs at the property. The Ombudsman has also taken the decision to investigate the landlord’s handling of the resident’s complaint.
The complaint is about the landlord’s handling of the resident’s: Request for a replacement gas fire. Reports of damp. We have also investigated the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s reports of repairs. We have also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s reports that the structure of the building was causing water ingress and damage to his property. The Ombudsman has also investigated the landlord’s handling of the complaint.
The complaint is about the landlord’s handling of the resident’s reports of repairs to the outside steps.
The complaint is about the landlord’s handling of the resident’s reports of leaks and repairs, and her complaint on the matter.
The complaint is about the landlord’s response to the resident’s request for compensation for a damaged fridge freezer. We have also assessed the landlord’s complaint handling.
The complaint is about the landlord’s handling of parking allocation at the development.
The complaint is about the landlord’s handling of: The resident’s request for her kitchen and bathroom to be replaced. Damp and mould at the resident’s property.
The complaint is about the landlord’s handling of the resident’s: concerns about the condition of her kitchen. complaint.
The complaint is about the landlord’s handling of the resident’s reports that her computer monitor was damaged by its contractors.
The complaint is about the landlord’s response to the resident’s reports of a leak from the roof.
The complaint is about the landlord’s handling of: checks to the condition of the property when let as part of a mutual exchange the resident’s reports of repairs concerns about asbestos the resident’s request to remove the back garden shed The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of: Reports of incorrectly sized communal bins. Reports of poor standard of cleanliness and smells in the bin room, chutes, and bins. Reports of pest control issues. The complaint. The landlord operates a 2 stage complaints process. It says it will provide a …
The complaint is about the landlord’s response to reports of damp and mould. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s: Handling of repairs to a faulty programmer/thermostat. Complaint handling.
The complaint is about the landlord’s: Response to the resident’s concerns that an engineer entered the property without her permission. Related complaint handling.
The complaint is about the landlord’s response to: The resident’s reports about the front door. The resident’s reports about increased heating costs due to the door issues. The resident’s reports about subsidence. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of internal repairs in the property.
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour.
The complaint is about the landlord’s handling of: Reports of damp and mould, and damage caused to the resident’s possessions. Repairs to the paving slabs. Replacement of the front door and back door which caused a leak. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s response to the resident’s reports of recurring leaks into her property and the damage caused.
The complaint is about the landlord’s handling of the resident’s concerns about subsidence and structural issues in her property. We have also considered the landlord’s complaint handling.
The resident’s complaint is about: The landlord’s handling of her request to stay permanently in her decant property. The landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s stay in temporary accommodation, including its decision not to grant this as a permanent tenancy.
The complaint is about the landlord's handling of repairs following a burst water pipe.
The complaint is about the handling of a request to paint fascia boards.
The complaint is about the landlord’s handling of repairs to the resident’s shower.
The complaint is about the landlord’s response to the resident’s concerns about the use of a pram shed.
The complaint is about the resident’s reports of antisocial behaviour (ASB) and noise nuisance by a neighbour. We have also investigated the landlord’s complaint handling.
The complaint is about the landlord's handling of: A payment of compensation for a missed appointment. The resident’s complaint.
The complaint is about the landlord’s: Response to the resident’s dissatisfaction about an annual rent increase. Handling of the resident’s reports of communal issues and a water leak in his property. Complaint handling.
The complaint is about the landlord’s assessment of the resident’s application to join the housing register.
The complaint is about the landlord’s handling of the request to repair the resident’s roof.
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) from a neighbour. We have also considered the landlord’s complaint handling.
The resident’s complaint is about the landlord’s handling of: His liability insurance claim. A roof leak, damp and mould. Heating and hot water repairs. Loose cables. His complaint.
The complaint is about the landlord’s response to the resident concerns about: The quality of cleaning and maintenance services provided. Its fire safety checks. We have also considered the landlord’s complaint handling.
The complaint is about the landlord’s: Handling of reports of antisocial behaviour (ASB). Handling of the complaint.
The complaint is about the landlord’s response to the resident’s: response to reports of damp and mould in the property; complaint.
The complaint is about the landlord’s handling of the resident’s reports of: Damp and mould. Pests in her property. The Ombudsman has also considered the landlord’s complaint handling.
REPORT COMPLAINT 202321928 Haringey London Borough Council 5 June 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property.
The complaint is about the landlord’s handling of the balcony door repair. The Ombudsman has also looked at the landlord’s complaint handling.
The complaint is about landlord’s: Management of window repairs and access panels. Response to the resident’s reports of antisocial behaviour (ASB). We have also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s reports of leaks, damp and mould and the associated repairs.
The complaint is about the information provided in the landlord’s end of year service charge summaries.
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). The landlord’s handling of the complaint has also been considered.
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |