Dudley Metropolitan Borough Council (202327564)
The complaint is about the landlord’s handling of the resident’s reports of a roof leak and the associated remedial repairs.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Great Places Housing Group Limited (202308486)
The complaint is about the landlord’s handling of: The resident’s reports about an increase in his energy bills. Contractors accessing the property roof without prior notice. The resident’s request for a rent refund and the associated complaint.
Haringey London Borough Council (202338198)
The complaint is about the landlord's handling of: Roof repairs. Complaint handling.
Home Group Limited (202420242)
The resident’s complaint is about the landlord’s response to: The resident’s reports of anti-social behaviour (ASB) about her neighbour. The resident’s request for a management move. The resident’s concerns about fire safety.
Karibu Community Homes Limited (202331435)
The complaint is about: The local council’s response to the resident’s reports about a faulty streetlight. The landlord’s response to the resident’s reports about a faulty streetlight. The landlord’s handling of repairs to the roof.
Kirklees Metropolitan Borough Council (202414629)
The complaint is about the landlord’s response to the resident’s reports that the property was damp and cold. We have also considered the landlord’s complaint handling.
Kirklees Metropolitan Borough Council (202419450)
The complaint is about the landlord’s response to the resident’s: Reports of antisocial behaviour (ASB) by a neighbour. Concerns over staff conduct. The Ombudsman has also considered the landlord’s handling of the associated complaint.
London Borough of Camden Council (202317709)
This complaint is about the landlord’s responses to the resident’s complaints about its decisions regarding a universal key system in the resident’s borough .
London Borough of Camden Council (202410608)
The complaint is about the landlord’s: Handling of the resident’s reports of a roof leak, damp and mould. Complaint handling.
London Borough of Islington (202320156)
The complaint is about the landlord’s handling of external repairs to brickwork and a window frame.
London Borough of Islington (202346403)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). We have also considered the landlord’s complaint handling.
London Borough of Islington (202413663)
The complaint is about the landlord’s handling of: The resident’s concerns about her neighbour's decking, noise disturbance, and damage to her property. The resident’s privacy concerns. The resident’s dissatisfaction with it allowing her neighbour to access its van. Communication around previous offers of compensation. We have also investigated the landlord’s …
London Borough of Islington (202422140)
The complaint is about: The landlord's handling of reports of leaks. The landlord's complaint handling, including its monitoring and communication, tone regarding repair access arrangements and the level of compensation offered.
London & Quadrant Housing Trust (L&Q) (202318061)
The complaint is about the landlord’s handling of the resident’s reports of: Requests for repairs following water ingress into the property. Damp and mould. The ceiling collapsing. The associated complaint.
London & Quadrant Housing Trust (L&Q) (202325052)
The complaint is about the landlord's handling of repairs to the communal stopcock.
London & Quadrant Housing Trust (L&Q) (202430110)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould. We have also assessed the landlord’s complaint handling.
Magenta Living (202311316)
The complaint is about: The landlord’s handling of the resident’s reports about repairs in her home. The landlord’s handling of asbestos in the property.
Mosscare St. Vincent’s Housing Group Limited (202310003)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).
Notting Hill Genesis (202308701)
The complaint is about the landlord’s handling of: Leaks in the property. Damp and mould. The resident’s request to replace the upstairs bathroom.
Notting Hill Genesis (202320092)
The complaint is about the landlord’s handling of: Antisocial behaviour (ASB) reports, including items left in communal areas. A transfer request. The resident’s complaint.
Notting Hill Genesis (202341809)
The complaint is about the landlord’s: Response to the resident’s compensation claim. Complaint handling.
Notting Hill Genesis (202422574)
The complaint was about the landlord’s response to the resident’s reports of: The resident’s fuse box “sparking”. Damp in the resident’s bathroom. A pest infestation. The condition of the resident’s kitchen. We will also consider the landlord's complaint handling.
Octavia Housing (202220210)
The complaint is about the landlord’s response to the resident’s: Request for preventative measures for future floods. Request to replace a damaged fridge-freezer. Reports of broken ventilation in the property. Request to replace the window locks. Reports of a repair to the aerial socket. Reports of outstanding work in the …
Octavia Housing (202423537)
The complaint is about the landlord’s handling of the resident’s: Concerns that it offered an unsuitable property in 2022 when her tenancy began. Reports of Antisocial Behaviour (ASB), communication concerns, and management transfer request. Concerns about the property’s condition. Associated complaint.
Orbit Housing Association Limited (202330066)
The complaint is about the landlord's handling of repairs to the resident’s property.
Origin Housing Limited (202339724)
The complaint is about the landlord's handling of the resident’s reports of: Blocked drains. A leak and mould under the sink. Front door defects. Damaged fence panels. The Ombudsman has also considered the landlord’s complaint handling.
Paragon Asra Housing Limited (202323154)
The complaint is about the landlord’s response to the resident’s concerns about: The service provided by the managing company. Anti-social behaviour. The Ombudsman has also considered the landlord’s handling of the associated complaint.
Peabody Trust (202332409)
This complaint is about the landlord’s handling of: Reports of water ingress from the resident’s roof. Reports of pests. Reports about issues with the resident’s boiler. The associated complaint.
Platform Housing Group Limited (202322896)
The complaint is about: The landlord’s response to reports of antisocial behaviour (ASB). The resident’s claim that the landlord retracted a managed move.
Salvation Army Housing Association (SAHA) (202427460)
The complaint is about the landlord's response to the resident's reports of antisocial behaviour (‘ASB’), and his request to be reimbursed for the impact of ASB on him, including the costs of staying away from the property.
Sanctuary Housing Association (202414577)
The complaint is about the landlord's handling of repairs to the resident’s property (including damp and mould).
Southern Housing (202318421)
The complaint is about: The landlord's maintenance and management of repairs to the block. The landlord's maintenance of CCTV. The landlord's response to the resident’s reports of anti-social behaviour (ASB) in the block. The landlord's response to the resident’s queries about the service charges. The landlord's handling of the complaint.
Southern Housing (202328281)
The complaint is about the landlord’s handling of: The mutual exchange, including the condition of the property and garden. The resident’s reports of repairs and pest infestation. The resident’s concerns about staff conduct. The resident’s reports of damp and mould, including mould damage to her possessions. The resident’s concerns about …
Southwark Council (202411821)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould, and their proposed move to temporary accommodation.
Sovereign Network Group (202336810)
The resident’s complaint is about the landlord’s handling of reports of: A repair to the wet room pump. Damp and mould.
Stonewater Limited (202230840)
The complaint is about the landlord’s handling of the resident’s reports about: The level and reasonableness of estate service charges The ground maintenance service. The Ombudsman has also investigated the landlord’s handling of the associated complaint.
Stonewater Limited (202331650)
The complaint is about the landlord’s handling of: works to the resident’s boiler and the replacement of a radiator at the property. repairs to a window mechanism at the property.
Stonewater Limited (202424673)
The complaint is about the landlord’s handling of the resident’s report of damp and mould in the property. The Ombudsman has also considered the landlord’s complaint handling.
Together Housing Association Limited (202331440)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property. We have also investigated the landlord’s complaint handling.
Torus62 Limited (202345588)
The resident’s complaint is regarding the landlord’s: Response to her concerns that works were not carried out in line with asbestos regulations and guidelines. Management of asbestos removal, subsequent clean up and associated repairs. Response to her request to replace her upstairs carpets.
Town and Country Housing (202424042)
The complaint is about the landlord’s response to the resident’s. Reports of anti-social behaviour (ASB). Request to be moved.
Town and Country Housing (202435070)
REPORT COMPLAINT 202435070 Town and Country Housing 30 May 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
Wandle Housing Association Limited (202429613)
The complaint is about the landlord’s handling of the resident’s reports of roof repairs and damage to a bedroom wall. The Ombudsman has also considered the associated complaint handling.
Winchester City Council (202322119)
The resident’s complaint is about the landlord’s response to: Reports of damp and mould in the property. Reports of heating and ventilation issues. Reports of incurred debt as a result of the property condition. The resident’s concerns about the landlord’s maintenance of the land at the rear garden. The resident’s …
Yorkshire Housing Limited (202422107)
The complaint is about the landlord’s handling of the resident's: Reports of a leak from the ensuite shower. Associated complaint.
Abri Group Limited (202423985)
REPORT COMPLAINT 202423985 Abri Group Limited 29 May 2025 (amended 1 July 2025) Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the […]
Bromford Housing Group Limited (202320275)
The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Associated Complaint.
Clarion Housing Association Limited (202324161)
The complaint is about the landlord’s handling of works to communal stairwells. The Ombudsman has also considered the associated complaint handling.
Clarion Housing Association Limited (202417330)
The complaint is about the landlord’s handling of the resident’s concerns about: the condition of the communal areas. noise nuisance from her neighbours’ pets.
Derby City Council (202214347)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)