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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 7,197 of 16,595 decisions matching "limited"

Decisions

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2 Mar 2023 Maladministration Paragon Asra Housing Limited (202209772) Case 202209772 · Managing Relations The complaint concerns: The condition of the property when it was let to the resident and how the subsequent repairs … 2 Mar 2023 Partial Maladministration Southern Housing Group Limited (202111826) Case 202111826 · Estate Management The complaint is about the landlord’s: Response to the resident’s reports of a leak to the communal area of their … 1 Mar 2023 Partial Maladministration Bournemouth Churches Housing Association Limited (202205550) Case 202205550 · Managing Relations REPORT COMPLAINT 202205550 Bournemouth Churches Housing Association Ltd 1 March 2023 Our approach The Housing Ombudsman’s approach to investigating and … 1 Mar 2023 Maladministration Clarion Housing Association Limited (202108182) Case 202108182 · Managing Relations The complaint is about the landlord’s: The response to reports of various repairs at the property. The handling of reports … 1 Mar 2023 Partial Maladministration Hyde Housing Association Limited (202016491) Case 202016491 · Managing Relations The complaint is about the landlord’s response to the resident’s: Requests for sound insulation to be installed in the property. … 1 Mar 2023 Maladministration Paragon Asra Housing Limited (202116451) Case 202116451 · Managing Relations The complaint is about: The landlord’s response to a report of shattered glass at the property. The landlord’s handling of … 1 Mar 2023 Maladministration Poplar Housing And Regeneration Community Association Limited (202009320) Case 202009320 · Old Property Condition migrated-2025 The complaint is about the landlord’s: Response to the resident’s report of a leak. Decision not to offer compensation in … 1 Mar 2023 Partial Maladministration Southern Housing Group Limited (202103252) Case 202103252 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports of outstanding repairs at the property. Complaint handling. 1 Mar 2023 Partial Maladministration Yorkshire Housing Limited (202114590) Case 202114590 · Managing Relations REPORT COMPLAINT 202114590 Yorkshire Housing Limited 1 March 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 28 Feb 2023 Partial Maladministration Aster Group Limited (201915243) Case 201915243 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s reports about: the signup process. the condition of the flooring … 28 Feb 2023 Maladministration Believe Housing Limited (202128510) Case 202128510 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of: 28 Feb 2023 Reasonable Redress GreenSquareAccord Limited (202209779) Case 202209779 · Old Property Condition migrated-2025 This complaint is about the level of compensation the landlord offered to the resident following repairs to the property. 28 Feb 2023 Partial Maladministration Jigsaw Homes Group Limited (202204058) Case 202204058 · ASB/Abuse/Nuisance The complaint was about: The landlord’s response to the resident’s reports of antisocial behaviour.(ASB) The resident’s request to install sound-proofing … 28 Feb 2023 No Maladministration LiveWest Homes Limited (202014223) Case 202014223 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident concerning its handling of antisocial behaviour (‘ASB’) reports. 28 Feb 2023 Maladministration Nottingham City Homes Registered Provider Limited (202118061) Case 202118061 · Information and data management REPORT COMPLAINT 202118061 Nottingham City Homes 28 February 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 28 Feb 2023 Maladministration Paragon Asra Housing Limited (202211764) Case 202211764 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of bathroom repairs. 28 Feb 2023 Partial Maladministration Stonewater Limited (202118293) Case 202118293 · Moving/Buying/Selling Home The resident complained about the landlord’s handling of: Repairs to the property reported in August 2021. Their request for a … 28 Feb 2023 Reasonable Redress The Riverside Group Limited (202201403) Case 202201403 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the repairs to the heating and hot water system, and the amount … 28 Feb 2023 Maladministration Trident Housing Association Limited (202105175) Case 202105175 · Managing Relations REPORT COMPLAINT 202105175 Trident Housing Association Limited 28 February 2023 Our approach […] 28 Feb 2023 Maladministration Wandle Housing Association Limited (202125872) Case 202125872 · Information and data management The resident complains about how the landlord handled repairs at the property. The repairs include: Damp and mould. Repairs to … 27 Feb 2023 Maladministration A2Dominion Housing Group Limited (202120246) Case 202120246 · Managing Relations The complaint is about the landlord’s handling of: repairs to the resident’s bathroom. the resident’s complaint about the repairs. 27 Feb 2023 No Maladministration Bromsgrove District Housing Trust Limited (202127870) Case 202127870 · Old Property Condition migrated-2025 The complaint is about the landlord’s: handling of reports of historic damp and mould issues in the resident’s bathroom; handling … 27 Feb 2023 Partial Maladministration Clarion Housing Association Limited (202013081) Case 202013081 · Information and data management This complaint is about the landlord’s: Response to various issues including: leaks, damp, asbestos and a defective boiler; Handling of … 27 Feb 2023 Reasonable Redress Derby Homes Limited (202119615) Case 202119615 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports that the property did not meet lettable standards at … 27 Feb 2023 Maladministration Futures Housing Group Limited (202205122) Case 202205122 · Estate Management The complaint is about the landlord’s handling of: The replacement of the resident’s communal letterboxes. The resident’s complaint. 27 Feb 2023 Partial Maladministration GreenSquareAccord Limited (202004624) Case 202004624 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling and response to the: issue of an eviction notice; resident’s reports of noise … 27 Feb 2023 Partial Maladministration Home Group Limited (202120696) Case 202120696 · Financial The complaint is about the landlord’s handling of: Major works to the property and the necessary decants for the works … 27 Feb 2023 No Maladministration Jigsaw Homes Group Limited (202110298) Case 202110298 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s request for a transfer due to accessibility needs. 27 Feb 2023 Maladministration Lincolnshire Housing Partnership Limited (202108665) Case 202108665 · Managing Relations The complaint is about; the landlord’s response to the resident’s reports of damp and mould. the landlord’s complaint handling. 27 Feb 2023 No Maladministration Nottingham Community Housing Association Limited (202122912) Case 202122912 · ASB/Abuse/Nuisance This complaint is about the landlord’s response to the resident’s reports of noise disturbance and anti-social behaviour (ASB). 27 Feb 2023 Maladministration Orbit Group Limited (202105165) Case 202105165 · Information and data management This complaint is about the landlord’s: Response to a rat infestation; Complaint handling; Record keeping. 27 Feb 2023 Maladministration Wandle Housing Association Limited (202214608) Case 202214608 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of a bedroom window repair. 24 Feb 2023 Partial Maladministration Clarion Housing Association Limited (202111476) Case 202111476 · ASB/Abuse/Nuisance The complaint is about the landlord’s: handling of the resident’s report of antisocial behaviour (ASB); handling of the resident’s associated … 24 Feb 2023 Partial Maladministration Hightown Housing Association Limited (202125333) Case 202125333 · ASB/Abuse/Nuisance REPORT COMPLAINT 202125333 Hightown Housing Association Limited 26 June 2023 Our approach The Housing Ombudsman’s approach to investigating and determining … 24 Feb 2023 Maladministration Home Group Limited (202203691) Case 202203691 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the resident’s boiler. The associated complaint. 24 Feb 2023 Partial Maladministration Hyde Housing Association Limited (202007370) Case 202007370 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour (ASB) from a neighbour. Repairs to … 24 Feb 2023 Outside Jurisdiction Network Homes Limited (202203034) Case 202203034 · Financial The complaint is about the landlord’s response to the resident’s queries concerning her rent payments. 24 Feb 2023 No Maladministration Swan Housing Association Limited (202208879) Case 202208879 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s property transfer application. 24 Feb 2023 Maladministration The Guinness Partnership Limited (202127883) Case 202127883 · Managing Relations The complaint is about the landlord’s: Handling of repairs to the resident’s property. Associated complaint handling. Record keeping. 24 Feb 2023 No Maladministration The Riverside Group Limited (202204392) Case 202204392 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB) by her neighbour. 24 Feb 2023 Partial Maladministration Wandle Housing Association Limited (202115736) Case 202115736 · Managing Relations The complaint is about: the landlord’s response to the resident’s reports of repairs to the bathroom. an injury which the … 23 Feb 2023 Maladministration Shepherds Bush Housing Association Limited (202203085) Case 202203085 · Financial The complaint is about the landlord’s response to the leaseholder’s concerns about the service charge. 22 Feb 2023 No Maladministration Home Group Limited (202112948) Case 202112948 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of anti-social behaviour (ASB). The Ombudsman has also considered … 21 Feb 2023 Partial Maladministration Clarion Housing Association Limited (202110733) Case 202110733 · Managing Relations The complaint is about: The repairs service provided by the landlord. The landlord’s actions in response to Occupational Therapist adaptations … 21 Feb 2023 No Maladministration One Housing Group Limited (202015286) Case 202015286 · Financial The resident’s complaint is about the landlord's handling of repairs to the intercom system, its calculation and administration of the … 21 Feb 2023 Severe Maladministration Rochdale Boroughwide Housing Limited (202201509) Case 202201509 · Managing Relations The complaint is about the landlord’s response to the complainant’s concerns about how it terminated her tenancy. The Ombudsman has … 20 Feb 2023 No Maladministration Prima Housing Group Limited (202208297) Case 202208297 · Managing Relations The resident has complained about: The landlord’s response to his concerns regarding the energy efficiency of his home. The landlord’s … 17 Feb 2023 Reasonable Redress Platform Housing Group Limited (202116253) Case 202116253 · Estate Management The complaint is about the landlord’s handling of the resident’s concerns regarding grounds maintenance and his request for a refund … 17 Feb 2023 Partial Maladministration The Riverside Group Limited (202118590) Case 202118590 · Financial The complaint is about: the level of service charges compared with other properties on the development. the landlord’s response to … 16 Feb 2023 Maladministration Abri Group Limited (202109697) Case 202109697 · Managing Relations The complaint is about: The landlord’s decision to decline the resident’s request to level their garden to make it more …