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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 7,197 of 16,595 decisions matching "limited"

Decisions

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30 Mar 2023 No Maladministration Habinteg Housing Association Limited (202124509) Case 202124509 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of blocked drains outside her property. The landlord’s complaints … 30 Mar 2023 No Maladministration Manningham Housing Association Limited (202104146) Case 202104146 · ASB/Abuse/Nuisance The complaint is about: The landlord’s response to the resident’s concerns about it referring her to a mental health agency. … 30 Mar 2023 Maladministration Paragon Asra Housing Limited (202126520) Case 202126520 · Old Property Condition migrated-2025 The complaint is about the landlord's handling of the residents reports of leaks into their property, the resulting repairs and … 30 Mar 2023 Maladministration Southern Housing Group Limited (202211508) Case 202211508 · Estate Management The complaint concerns the landlord’s handling of: The resident’s concerns about parking arrangements at her property and issues with her … 30 Mar 2023 Maladministration Stonewater Limited (202125506) Case 202125506 · Managing Relations The complaint concerns: The landlord’s response to reports of damp, mould and leaks. The related complaint. 30 Mar 2023 No Maladministration The Guinness Partnership Limited (202203314) Case 202203314 · Financial The complaint is about the landlord’s handling of rent arrears accrued at a previous address. 30 Mar 2023 Partial Maladministration The Industrial Dwellings Society (1885) Limited (202128513) Case 202128513 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s bathroom replacement. Record keeping. 30 Mar 2023 Partial Maladministration The Riverside Group Limited (202111905) Case 202111905 · Financial The complaint is about: The time taken for the landlord to amend the resident’s service charge. The landlord’s complaint handling. 30 Mar 2023 Maladministration Trent & Dove Housing Limited (202211211) Case 202211211 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of a shared ownership application. 30 Mar 2023 Partial Maladministration Wandle Housing Association Limited (202009248) Case 202009248 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Requests for repairs to her kitchen cabinet lights. Complaint. 30 Mar 2023 Partial Maladministration Wandle Housing Association Limited (202125476) Case 202125476 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the resident’s kitchen. The resident’s request for a replacement kitchen. … 30 Mar 2023 Partial Maladministration Whitefriars Housing Group Limited (202006631) Case 202006631 · ASB/Abuse/Nuisance REPORT COMPLAINT 202006631 Whitefriars Housing Group Limited 30 March 2023 Our approach The Housing Ombudsman’s approach to investigating and determining … 29 Mar 2023 No Maladministration Bromford Housing Association Limited (202114834) Case 202114834 · Estate Management The complaint is about: The landlord’s decision to remove the communal porch doors to the resident’s property. its associated complaint … 29 Mar 2023 No Maladministration Clarion Housing Association Limited (202120262) Case 202120262 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of: The resident’s reports concerning antisocial behaviour. The resident’s request for a management … 29 Mar 2023 Maladministration Clarion Housing Association Limited (202123575) Case 202123575 · Financial The complaint is about the landlord's decision to charge the resident following the termination of a previous tenancy, and its … 29 Mar 2023 Maladministration One Housing Group Limited (202115156) Case 202115156 · Estate Management The complaint is about the landlord’s response to the resident’s: Reports of issues with the communal aerial. Concerns about the … 29 Mar 2023 Maladministration Sovereign Housing Association Limited (202007310) Case 202007310 · Managing Relations The complaint is about the landlord’s handling of: Reports that the property is cold and draughty and its handling of … 29 Mar 2023 Maladministration The Riverside Group Limited (202012317) Case 202012317 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the reinstatement of the resident’s flat number sign to its original location, … 29 Mar 2023 Partial Maladministration Yorkshire Housing Limited (201913281) Case 201913281 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports of a humming or buzzing noise at the property. … 28 Mar 2023 Partial Maladministration Beyond Housing Limited (202122510) Case 202122510 · Managing Relations The complaint is about the landlord’s handling of: Reports of a rat infestation in the property. The associated complaint. 28 Mar 2023 Partial Maladministration Clarion Housing Association Limited (202123152) Case 202123152 · ASB/Abuse/Nuisance The complaint is the landlord’s handling of: The resident’s reports of noise nuisance within the property. The associated complaint. 28 Mar 2023 Maladministration Derwent Housing Association Limited (202211282) Case 202211282 · Old Property Condition migrated-2025 The complaint is about the level of compensation awarded for acknowledged service failures in the landlord’s response to reports of … 28 Mar 2023 Partial Maladministration East Midlands Housing Group Limited (202119605) Case 202119605 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of drainage issues at the property, including the length … 28 Mar 2023 Maladministration Hyde Housing Association Limited (202128560) Case 202128560 · Financial The complaint is about the landlord’s handling of the resident’s formal complaint about service charge administration. 28 Mar 2023 No Maladministration Magna Housing Limited (202203854) Case 202203854 · Financial The complaint is about the landlord’s handling of the resident’s concerns about an external management fee that forms part of … 28 Mar 2023 Reasonable Redress Southern Housing Group Limited (202205106) Case 202205106 · Moving/Buying/Selling Home The complaint is about the handling of repairs to the property following a leak, the condition of the property when … 28 Mar 2023 No Maladministration Wakefield And District Housing Limited (202207642) Case 202207642 · ASB/Abuse/Nuisance The complaint is about the landlord's handling of the resident’s reports of antisocial behaviour (ASB) from a neighbour from August … 27 Mar 2023 No Maladministration Arawak Walton Housing Association Limited (202116152) Case 202116152 · Estate Management The complaint is about: The landlord’s maintenance of communal grounds; The landlord’s handling of reports of poor staff conduct toward … 27 Mar 2023 Reasonable Redress Derby Homes Limited (202206945) Case 202206945 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of mould in his property. 27 Mar 2023 Partial Maladministration Guinness Housing Association Limited (202201117) Case 202201117 · Managing Relations The complaint is about the landlord’s: response to reports of sink back surges into his property; handling of the associated … 27 Mar 2023 Partial Maladministration Paragon Asra Housing Limited (201816234) Case 201816234 · Managing Relations The complaint relates to the landlord’s handling of a request for disclosure of CCTV footage. This Service has also considered … 27 Mar 2023 Maladministration Paragon Asra Housing Limited (202007666) Case 202007666 · Managing Relations The complaint is about the landlord’s handling of: A flood in the communal car park serving the resident’s property. The … 27 Mar 2023 Maladministration Paragon Asra Housing Limited (202216706) Case 202216706 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of outstanding repairs to his kitchen door in light … 27 Mar 2023 Reasonable Redress Thames Valley Housing Association Limited (202118215) Case 202118215 · Moving/Buying/Selling Home The complaint is about the delays in the resident’s move to a new property owned by the landlord. 24 Mar 2023 Maladministration Chisel Limited (202203778) Case 202203778 · Managing Relations The complaint is about: 24 Mar 2023 Maladministration GreenSquareAccord Limited (202113283) Case 202113283 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s reports of defects and repairs. Handling of her requests for … 24 Mar 2023 Maladministration The Guinness Partnership Limited (202126013) Case 202126013 · Managing Relations This complaint is about the landlord’s: Handling of repairs required to the bathroom floor of the property. Handling of the … 24 Mar 2023 Maladministration The Housing Plus Group Limited (202126872) Case 202126872 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports of damp and mould in the property. Handling of … 24 Mar 2023 Outside Jurisdiction Yorkshire Housing Limited (202200237) Case 202200237 · Moving/Buying/Selling Home The complaint concerns the landlord’s handling of the sale of the resident’s property to another landlord. 23 Mar 2023 No Maladministration Catalyst Housing Limited (202208798) Case 202208798 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s: Request for the balcony at the property to be painted. … 23 Mar 2023 No Maladministration Connexus Homes Limited (202013620) Case 202013620 · ASB/Abuse/Nuisance The complaint is about the landlord’s: handling of the resident’s reports of anti-social behaviour (ASB); handling of the resident’s request … 23 Mar 2023 Reasonable Redress Stockport Homes Limited (202213370) Case 202213370 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the roof of the resident’s property. 23 Mar 2023 Maladministration Wandle Housing Association Limited (202201923) Case 202201923 · Managing Relations The complaint is about the landlord’s: record keeping; handling of the resident’s reports of a rodent infestation and the associated … 23 Mar 2023 Maladministration Yorkshire Housing Limited (202201152) Case 202201152 · Estate Management The complaint is about: The landlord’s response to the resident’s concerns about the standard of the caretaking service provided by … 22 Mar 2023 Maladministration Clarion Housing Association Limited (202124981) Case 202124981 · Managing Relations The resident has complained about the landlord’s handling of the following: a leak into her property, and The subsequent complaint. 22 Mar 2023 Partial Maladministration Sovereign Housing Association Limited (202206099) Case 202206099 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s: Reports of anti-social behaviour (ASB). Concerns regarding the upkeep of … 22 Mar 2023 Partial Maladministration Stonewater Limited (202214785) Case 202214785 · Managing Relations The complaint is about the landlord’s: handling of the kitchen replacement works following a leak into the property; complaints handling. 21 Mar 2023 Reasonable Redress Shepherds Bush Housing Association Limited (202125560) Case 202125560 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the valuation of the resident’s property, and the extension of the lease. 21 Mar 2023 Partial Maladministration Thames Valley Housing Association Limited (202128369) Case 202128369 · Managing Relations The complaint is about: The landlord’s handling of the resident’s request for a EWS1 (Exterior Wall Safety form) to enable … 21 Mar 2023 No Maladministration Trent & Dove Housing Limited (202122328) Case 202122328 · ASB/Abuse/Nuisance The complaint is about the landlord’s: handling of reports of anti-social behaviour, and ; complaint handling.