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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 7,197 of 16,595 decisions matching "limited"

Decisions

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31 Jan 2023 Reasonable Redress Stonewater Limited (202113433) Case 202113433 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s request for repairs. 31 Jan 2023 Maladministration The Guinness Partnership Limited (202113264) Case 202113264 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s reports of repairs required to plaster cracks at the property. … 31 Jan 2023 Reasonable Redress The Guinness Partnership Limited (202214004) Case 202214004 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs needed in the resident’s property, and the resident’s request for a … 31 Jan 2023 Partial Maladministration Weaver Vale Housing Trust Limited (202105585) Case 202105585 · Information and data management This complaint is about the landlord’s: Response to the resident’s reports of leaks, damp and mould; Response to the resident’s … 30 Jan 2023 Partial Maladministration A2Dominion Housing Group Limited (202111916) Case 202111916 · Managing Relations The complaint is about: The landlord’s handling of repairs to the resident’s toilet. The landlord’s response to the resident’s reports … 30 Jan 2023 Partial Maladministration Places for People Group Limited (202122124) Case 202122124 · Estate Management The complaint is about the landlord’s: Offer of reimbursement (amount) to the resident for the service charge of the communal … 30 Jan 2023 Reasonable Redress Platform Housing Group Limited (202015316) Case 202015316 · Financial The complaint is about: The landlord’s response to the resident’s request for information about the 2019/20 service charges. The level … 30 Jan 2023 Reasonable Redress Rochdale Boroughwide Housing Limited (202206340) Case 202206340 · Financial The complaint is about 30 Jan 2023 No Maladministration Trafford Housing Trust Limited (202123374) Case 202123374 · Estate Management The landlord’s response to the resident’s concerns about the handling of the communal garden outside his home. 27 Jan 2023 Partial Maladministration Cornwall Housing Limited (202113354) Case 202113354 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports of her wet room being defective. The landlord’s handling … 27 Jan 2023 No Maladministration Cottsway Housing Association Limited (202205746) Case 202205746 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of, and response to, the resident’s application for a mutual exchange. 27 Jan 2023 Maladministration The Riverside Group Limited (202208737) Case 202208737 · Managing Relations The complaint is about: The landlord’s response to the resident’s request that his kitchen, kitchen door, windows, external doors and … 26 Jan 2023 Reasonable Redress The Riverside Group Limited (202216106) Case 202216106 · Financial The complaint is about the level of compensation the landlord has offered for damage caused by its contractor to the … 25 Jan 2023 Partial Maladministration Clarion Housing Association Limited (202128256) Case 202128256 · Managing Relations The complaint is about the landlord’s: response to the resident’s reports about a communal wall; complaints handling. 25 Jan 2023 Reasonable Redress The Riverside Group Limited (202207502) Case 202207502 · Old Property Condition migrated-2025 The complaint is about the landlord's handling of the resident’s reports of poor quality work and damage caused by contractors … 24 Jan 2023 Maladministration Paragon Asra Housing Limited (202206764) Case 202206764 · Managing Relations The complaint is about the landlord’s: Response to the resident’s request for her kitchen to be renewed. Handling of repairs … 23 Jan 2023 No Maladministration Clarion Housing Association Limited (202109046) Case 202109046 · Managing Relations The complaint is about: The landlord’s response to the resident’s concerns related to staff conduct. The landlord’s complaint handling. 23 Jan 2023 Partial Maladministration Hyde Housing Association Limited (202206639) Case 202206639 · Information and data management The complaint is about the landlord’s: Response to the resident’s concerns that the property was unhabitable. Handling of repairs that … 23 Jan 2023 No Maladministration The Guinness Partnership Limited (202204790) Case 202204790 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of reports received about the resident’s behaviour towards concierge staff. 23 Jan 2023 Reasonable Redress Your Housing Limited (202127504) Case 202127504 · Managing Relations The complaint is about the landlord’s handling of: The repair of the resident’s front door lock, and the subsequent offer … 20 Jan 2023 Partial Maladministration East End Homes Limited (202017580) Case 202017580 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports of flooding at his property and the associated damage. … 20 Jan 2023 Maladministration The Riverside Group Limited (202208873) Case 202208873 · Old Property Condition migrated-2025 The complaint is about the landlord's response to the resident’s reports about her fence. 17 Jan 2023 Reasonable Redress Guinness Housing Association Limited (202206324) Case 202206324 · Old Property Condition migrated-2025 The complaint is about the amount of compensation offered by the landlord following its handling of a sewage leak at … 17 Jan 2023 No Maladministration Paragon Asra Housing Limited (202204396) Case 202204396 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s application for rehousing. 17 Jan 2023 Partial Maladministration Platform Housing Group Limited (202114713) Case 202114713 · Managing Relations The complaint is about the landlord’s: handling of the kitchen replacement. handling of repairs to the toilet flush. response to … 17 Jan 2023 Maladministration Riverside Housing Co-operative (Redditch) Limited (202204443) Case 202204443 · Managing Relations The complaint is about the landlord’s: response to the resident’s reports of a draught impacting his property; complaints handling. 17 Jan 2023 No Maladministration Wakefield And District Housing Limited (202118426) Case 202118426 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of the resident’s request for a sink to be installed in the downstairs … 16 Jan 2023 Partial Maladministration Origin Housing Limited (202205416) Case 202205416 · Managing Relations The complaint is about: How the landlord handled the resident’s management transfer, specifically the reciprocal transfer through the local authority. … 16 Jan 2023 Maladministration The Riverside Group Limited (202210893) Case 202210893 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the gable end of the resident’s property. 14 Jan 2023 Maladministration Walsall Housing Group Limited (202203203) Case 202203203 · Old Property Condition migrated-2025 The complaint is about the landlord’s: Response to reports of a leak from the property above. Handling of the associated … 13 Jan 2023 Maladministration GreenSquareAccord Limited (202208247) Case 202208247 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s requests for flooring disability adaptations to her property and to … 13 Jan 2023 No Maladministration Network Homes Limited (202114258) Case 202114258 · Financial The complaint is about: 13 Jan 2023 Maladministration The Guinness Partnership Limited (202202262) Case 202202262 · Estate Management The complaint is about the landlord’s handling of: The resident’s report of a leak from the loft hatch in the … 12 Jan 2023 Maladministration Clarion Housing Association Limited (202016525) Case 202016525 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident about damp and mould at her property. 12 Jan 2023 Maladministration Plexus UK (First Project) Limited (202208101) Case 202208101 · Managing Relations The complaint is about: The landlord’s handling of repairs to the resident’s heating and hot water systems and the level … 12 Jan 2023 Partial Maladministration Southern Housing Group Limited (202204844) Case 202204844 · ASB/Abuse/Nuisance The complaint concerns how the landlord handled: The resident’s reports of fly tipping and rubbish being dumped at the rear … 12 Jan 2023 Maladministration Southern Housing Group Limited (202206100) Case 202206100 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of no heating and hot water in the property. … 12 Jan 2023 Partial Maladministration Sovereign Housing Association Limited (202207363) Case 202207363 · Information and data management The complaint is about the landlord’s handling of: Toilet repairs and the bathroom adaptation. The resident’s reports of issues with … 11 Jan 2023 Maladministration A2Dominion Housing Group Limited (202121643) Case 202121643 · Managing Relations The complaint is about the landlord’s response to the resident’s: Reports of repairs to her roof and associated remedial work. … 10 Jan 2023 Maladministration A2Dominion Housing Options Limited (202205233) Case 202205233 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports about his heating and hot water system. 10 Jan 2023 Reasonable Redress Orbit Group Limited (202211662) Case 202211662 · Estate Management The complaint is about the landlord’s response to the resident’s reports of broken fence posts. 9 Jan 2023 Reasonable Redress A2Dominion Housing Group Limited (202126368) Case 202126368 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s rehousing request. 6 Jan 2023 Maladministration Clarion Housing Association Limited (202111768) Case 202111768 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: a. the resident’s request for an inspection of her heating system; b. … 6 Jan 2023 Maladministration Orbit Group Limited (202109503) Case 202109503 · Managing Relations REPORT COMPLAINT 202109503 Orbit Group Limited 6 January 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 4 Jan 2023 Partial Maladministration Paragon Asra Housing Limited (202121133) Case 202121133 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: the resident's reports of repairs to the kitchen and windows in her … 3 Jan 2023 No Maladministration A2Dominion Housing Group Limited (202127225) Case 202127225 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s application for medical priority. 3 Jan 2023 No Maladministration bpha Limited (202207132) Case 202207132 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s request to install a wood burning stove within the property. 3 Jan 2023 Maladministration The Riverside Group Limited (202207613) Case 202207613 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports regarding his door, and his subsequent request to be … 3 Jan 2023 No Maladministration Trafford Housing Trust Limited (202113590) Case 202113590 · Financial The complaint is about the landlord’s: Handling of the resident’s reports of a leak from the property above. Response to … 23 Dec 2022 Maladministration East Midlands Housing Group Limited (202201886) Case 202201886 · Managing Relations The complaint is about the landlord’s handling of: The resident’s requests for it to replace her flooring, and the quality …