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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 7,197 of 16,595 decisions matching "limited"

Decisions

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16 Feb 2023 No Maladministration Steve Biko Housing Association Limited (202120451) Case 202120451 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of noise nuisance. 16 Feb 2023 No Maladministration The Riverside Group Limited (202209646) Case 202209646 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s request for her shower cubicle to be replaced. 16 Feb 2023 Reasonable Redress Yorkshire Housing Limited (202200048) Case 202200048 · Managing Relations The complaint is about: The landlord’s handling of reports of sewage flooding into the property and the associated works to … 15 Feb 2023 Maladministration Clarion Housing Association Limited (202102226) Case 202102226 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Response to the resident’s fire safety enquiries. Complaints handling. 15 Feb 2023 Partial Maladministration Estuary Housing Association Limited (202211445) Case 202211445 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB). Response to the resident’s concerns … 14 Feb 2023 No Maladministration Nottingham City Homes Registered Provider Limited (202121216) Case 202121216 · Moving/Buying/Selling Home The complaint is regarding the landlord’s handling of the resident’s request for a rehousing priority. 14 Feb 2023 Outside Jurisdiction One Housing Group Limited (202210259) Case 202210259 · Financial The complaint is about: The response provided on the resident’s request for copies of invoices and receipts from service charges … 13 Feb 2023 No Maladministration English Rural Housing Association Limited (202121006) Case 202121006 · Managing Relations The complaint is about the landlord’s handling of: The applicant’s application to purchase a shared ownership property. The applicant’s complaint. 13 Feb 2023 Maladministration Nottingham City Homes Registered Provider Limited (202214529) Case 202214529 · Managing Relations The complaint is about: The landlord’s handling of the resident’s concerns about the condition of the patio doors when the … 13 Feb 2023 Maladministration Onward Homes Limited (202213478) Case 202213478 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the installation of new windows in the resident’s property and subsequent remedial … 13 Feb 2023 No Maladministration Salix Homes Limited (202214658) Case 202214658 · Occupancy Rights The complaint is about the landlord’s decision not to allow the resident to continue living in the property upon succeeding … 13 Feb 2023 Maladministration Southern Housing Group Limited (202115880) Case 202115880 · Managing Relations This complaint is about the landlord’s: Response to the resident’s reports of leaks, damp and mould; Handling of the residents’ … 13 Feb 2023 Partial Maladministration The Riverside Group Limited (202126771) Case 202126771 · Financial The complaint is about: The landlord’s response to the resident’s concerns about increases to the service charges for the 2021/22 … 13 Feb 2023 Maladministration Wandle Housing Association Limited (202111722) Case 202111722 · ASB/Abuse/Nuisance The complaint concerns: The landlord’s response to the resident’s reports of noise nuisance from the property above. The landlord’s associated … 13 Feb 2023 Maladministration Your Housing Limited (202118990) Case 202118990 · Estate Management The complaint is about the landlord’s: communication about the removal of the camera from the door entry system. complaint handling. 10 Feb 2023 Partial Maladministration Abri Group Limited (202124340) Case 202124340 · Managing Relations The complaint is about the landlord’s: response to the resident’s reports that she was allocated the wrong property; handling of … 10 Feb 2023 Partial Maladministration Clarion Housing Association Limited (202107796) Case 202107796 · ASB/Abuse/Nuisance REPORT COMPLAINT 202107796 Clarion Housing Association Limited 10 February 2023 Our approach The Housing Ombudsman’s approach to investigating and determining … 10 Feb 2023 Maladministration Guinness Housing Association Limited (202205602) Case 202205602 · Managing Relations The complaint is about: the landlord’s response to the resident’s request for a kitchen renewal. the landlord’s handling of the … 10 Feb 2023 Maladministration Salix Homes Limited (202213960) Case 202213960 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s request that it replace the dividing fence in his garden. 10 Feb 2023 Maladministration The Guinness Partnership Limited (202207104) Case 202207104 · Managing Relations The complaint is about: the landlord’s response to the resident’s reports of damp and mould within her property and subsequent … 8 Feb 2023 Partial Maladministration Inquilab Housing Association Limited (202108931) Case 202108931 · Financial The complaint is about the landlord’s: Handling of arrears on the rent and service charge accounts. Complaint handling. 8 Feb 2023 No Maladministration Orwell Housing Association Limited (202120347) Case 202120347 · Estate Management The complaint is about: The landlord’s decision to include the cost of decontaminating bins within the service charge; The landlord … 8 Feb 2023 Maladministration Places for People Group Limited (202213764) Case 202213764 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s request for her kitchen to be replaced due to damp … 7 Feb 2023 Reasonable Redress Clarion Housing Association Limited (202106127) Case 202106127 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (‘ASB’) by his neighbours, including noise … 7 Feb 2023 Reasonable Redress Home Group Limited (202202705) Case 202202705 · Financial The complaint is about the landlord’s response to the resident’s: reports of damage to hall carpet caused by a previous … 6 Feb 2023 No Maladministration Orbit Group Limited (202012257) Case 202012257 · Financial The complaint is about: The landlord’s response to the resident’s request for an increase in her disturbance payment and reimbursement … 6 Feb 2023 Reasonable Redress The Guinness Partnership Limited (202112794) Case 202112794 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of fly- tipping on the estate. 5 Feb 2023 No Maladministration Bolton at Home Limited (202211538) Case 202211538 · Occupancy Rights The complaint is about the landlord’s decision not to permit the resident to keep a pet dog in the property. 5 Feb 2023 Partial Maladministration GreenSquareAccord Limited (202202664) Case 202202664 · Financial This complaint is about: The landlord charging the resident rent while repairs were outstanding. The landlord assigning the resident a … 3 Feb 2023 Partial Maladministration Abri Group Limited (202015303) Case 202015303 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of noise nuisance and her request for compensation. The … 3 Feb 2023 Reasonable Redress Habinteg Housing Association Limited (202202823) Case 202202823 · Old Property Condition migrated-2025 The complaint is regarding the landlord’s response to the resident’s reports about being affected by cooking smells entering her property. 3 Feb 2023 Maladministration Rochdale Boroughwide Housing Limited (202119072) Case 202119072 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports concerning damp and mould in the property. The Ombudsman … 2 Feb 2023 Partial Maladministration Paragon Asra Housing Limited (202201300) Case 202201300 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of the resident’s concerns about staff conduct; Response to the resident’s reports of … 2 Feb 2023 Maladministration Platform Housing Group Limited (202204721) Case 202204721 · Old Property Condition migrated-2025 The complaint concerns the landlord’s handling of repairs to the resident’s bathroom skirting board, bathroom door, bathroom cupboard flooring, a … 2 Feb 2023 Maladministration Plexus UK (First Project) Limited (202119456) Case 202119456 · Financial The complaint is about: The time taken by the landlord to update the Department of Work and Pensions (DWP) on … 2 Feb 2023 Partial Maladministration The Riverside Group Limited (202115892) Case 202115892 · Estate Management The complaint is about the landlord’s: Handling of fire safety works. Response to the resident’s concerns about the condition of … 2 Feb 2023 Partial Maladministration Wandle Housing Association Limited (202015753) Case 202015753 · Estate Management The complaint is regarding the landlord’s response to the resident’s concerns about a contractor’s misuse of communal parking facilities and … 1 Feb 2023 Maladministration Estuary Housing Association Limited (202127401) Case 202127401 · Old Property Condition migrated-2025 The complaint concerns how the landlord handled repairs at the property and the level of compensation it offered. 1 Feb 2023 Maladministration Home Group Limited (202213632) Case 202213632 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s reports of damp and mould in the outhouse/utility room of … 1 Feb 2023 No Maladministration Orbit Housing Association Limited (202210331) Case 202210331 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s request for a replacement shed. 1 Feb 2023 Reasonable Redress Regenda Limited (202126185) Case 202126185 · Managing Relations This complaint is about the landlord’s handling of the roof repairs to the property including the resident’s report of damp … 1 Feb 2023 No Maladministration Wandle Housing Association Limited (202205088) Case 202205088 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s request to pave her back garden to prevent pests from … 1 Feb 2023 Reasonable Redress Westminster Community Homes Limited (202207674) Case 202207674 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s request to renew her kitchen. 1 Feb 2023 No Maladministration Wythenshawe Community Housing Group Limited (202012877) Case 202012877 · Estate Management The complaint is about the landlord’s handling of: The level and standard of cleaning services at the resident’s property, including … 31 Jan 2023 Maladministration Abri Group Limited (202105835) Case 202105835 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s reports of damp and mould. Complaint handling. 31 Jan 2023 Maladministration Arhag Housing Association Limited (202101604) Case 202101604 · Estate Management This complaint is about the landlord’s handling and response to the resident’s reports of: repairs required to the communal lift; … 31 Jan 2023 Partial Maladministration Hyde Housing Association Limited (202106742) Case 202106742 · ASB/Abuse/Nuisance The resident has complained about the landlord’s: Handling of noise nuisance from a flat on the floor above. Communication with … 31 Jan 2023 Maladministration Hyde Housing Association Limited (202117794) Case 202117794 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the resident’s immersion heater. The associated complaint. 31 Jan 2023 Partial Maladministration Nottingham City Homes Registered Provider Limited (202212049) Case 202212049 · Old Property Condition migrated-2025 This complaint is about: The landlord’s handling of repair work to the communal front door. The landlord’s handling of repair … 31 Jan 2023 No Maladministration Platform Housing Group Limited (202216358) Case 202216358 · Estate Management This complaint is about the landlord’s request that the resident remove her belongings from the communal areas of her building.