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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 7,197 of 16,595 decisions matching "limited"

Decisions

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20 Mar 2023 No Maladministration A2Dominion Housing Group Limited (202124746) Case 202124746 · Estate Management This complaint is about the landlord’s handling of items left in the communal areas. 20 Mar 2023 Partial Maladministration Broadland Housing Association Limited (202112894) Case 202112894 · Managing Relations The complaint is about the landlord’s response to the resident’s reports about: damp and mould. the handling of the decant. … 20 Mar 2023 Partial Maladministration Home Group Limited (202114545) Case 202114545 · ASB/Abuse/Nuisance The complaint concerns: The landlord’s response to the resident’s anti-social behaviour reports including concerns about the neighbours’ parking. The related … 20 Mar 2023 Reasonable Redress Longhurst Group Limited (202204944) Case 202204944 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports about the condition of the storage heaters within the … 17 Mar 2023 Reasonable Redress Aster Group Limited (202209004) Case 202209004 · Managing Relations REPORT COMPLAINT 202209004 Aster Housing Group Limited 2 September 2022 Our approach The Housing Ombudsman’s approach to investigating and determining … 17 Mar 2023 Reasonable Redress Hyde Housing Association Limited (202121397) Case 202121397 · Managing Relations The resident complains about: the landlord’s handling of a telephone call on 24 June 2021 the landlord’s handling of the … 17 Mar 2023 No Maladministration One Housing Group Limited (202118749) Case 202118749 · Estate Management This complaint is about the resident’s reports of the landlord’s handling of: The level of service charge. The standard of … 17 Mar 2023 No Maladministration One Vision Housing Limited (202214626) Case 202214626 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the resident’s toilet and its subsequent offer of compensation. 17 Mar 2023 Partial Maladministration Onward Homes Limited (202201976) Case 202201976 · Health and Safety (inc. building safety) The complaint is about: The landlord’s response to the resident's reports of mould in the property ; The landlord’s response … 17 Mar 2023 No Maladministration Saffron Housing Trust Limited (202209828) Case 202209828 · Estate Management The complaint is about the landlord’s handling of the resident’s request to replace the wire fencing and his subsequent request … 17 Mar 2023 Maladministration Salix Homes Limited (202123579) Case 202123579 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident’s Right to Buy (RTB) application and an associated offer of … 16 Mar 2023 No Maladministration Peabody South East Limited (202119617) Case 202119617 · Managing Relations The complaint is about the landlord’s handling of: The valuation of the resident’s property. The associated complaint. 16 Mar 2023 No Maladministration Wakefield And District Housing Limited (202126183) Case 202126183 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s reports of banging pipe noises and electrical issues within the … 15 Mar 2023 Maladministration A2Dominion Housing Group Limited (202105952) Case 202105952 · Financial The complaint is about the landlord’s: Response to the resident’s reports of a leak into the property. Response to the … 15 Mar 2023 Reasonable Redress One Vision Housing Limited (202214321) Case 202214321 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s report of a leak, and the subsequent damage to her … 14 Mar 2023 Maladministration Hyde Housing Association Limited (202128326) Case 202128326 · Managing Relations The complaint is about: The landlord’s handling of the resident’s report of leaks to the roof of the property and … 14 Mar 2023 Maladministration Incommunities Limited (202118732) Case 202118732 · Old Complaints Handling categories The complaint is about the landlord’s handling of: The resident’s Right to Buy application. Associated complaint. 14 Mar 2023 No Maladministration Orbit Housing Association Limited (202111421) Case 202111421 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB) and his request for a … 14 Mar 2023 Maladministration Paragon Asra Housing Limited (202205060) Case 202205060 · Managing Relations The complaint is about: The landlord’s handling of the resident’s ventilation, skirting, and window repairs. The landlord’s complaint’s handling. 13 Mar 2023 Reasonable Redress Aster Group Limited (202216405) Case 202216405 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s request to have her windows replaced. 13 Mar 2023 Maladministration Clarion Housing Association Limited (202127854) Case 202127854 · Managing Relations The complaint is about the landlord’s response to the resident’s reports about a dividing fence at the property. The landlord’s … 13 Mar 2023 Partial Maladministration Connect Housing Association Limited (202113795) Case 202113795 · Health and Safety (inc. building safety) This complaint is about: The landlord’s handling of the resident’s reports of outstanding repairs at her home, including internal door … 13 Mar 2023 Partial Maladministration Hyde Housing Association Limited (202116234) Case 202116234 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident’s reports about: Asbestos at the property. Lighting at the property. … 13 Mar 2023 No Maladministration One Manchester Limited (202123151) Case 202123151 · Old Property Condition migrated-2025 The complaint is about the landlord's handling of the resident's reports of condensation, damp and mould and the resulting repairs … 13 Mar 2023 Maladministration Southern Housing Group Limited (202016267) Case 202016267 · Managing Relations The complaint is about the landlord’s handing of: Repairs to the resident’s windows. The associated complaint. 12 Mar 2023 Reasonable Redress Bolton at Home Limited (202126641) Case 202126641 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of a leak in her bathroom. 12 Mar 2023 Reasonable Redress Grand Union Housing Group Limited (202212586) Case 202212586 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of no heating following the replacement of her boiler. 11 Mar 2023 Partial Maladministration One Vision Housing Limited (202213153) Case 202213153 · Estate Management The complaint is about the landlord’s response to: Reports of overgrown trees in the neighbour’s garden. Request to repair damage … 11 Mar 2023 Partial Maladministration Poplar Housing And Regeneration Community Association Limited (202204748) Case 202204748 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of a: Leak in the property. Mice infestation in … 10 Mar 2023 Maladministration A2Dominion Housing Group Limited (202113836) Case 202113836 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property. 10 Mar 2023 No Maladministration A2Dominion Housing Group Limited (202118562) Case 202118562 · Old Property Condition migrated-2025 The complaint is about the landlord’s decision not to remove the steps at the front of the resident’s building. 10 Mar 2023 Reasonable Redress Gentoo Group Limited (202128308) Case 202128308 · Managing Relations The complaint is about the tone, content and language used in correspondence the residents received from the landlord. 10 Mar 2023 Partial Maladministration Home Group Limited (202123009) Case 202123009 · ASB/Abuse/Nuisance The complaint is about the landlord’s: handling of the resident’s reports of anti-social behaviour (ASB); response to the resident’s complaint. 9 Mar 2023 Maladministration Clarion Housing Association Limited (202123838) Case 202123838 · Managing Relations The complaint is about the landlord’s handling of the resident’s reference requests. The Ombudsman has also considered the landlord’s handling … 9 Mar 2023 Maladministration Clarion Housing Association Limited (202127428) Case 202127428 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident's reports of high utility bills due to the bypassing of … 9 Mar 2023 Partial Maladministration Habinteg Housing Association Limited (202123375) Case 202123375 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports about: a text sent about a repair. the removal … 9 Mar 2023 Maladministration Ongo Homes Limited (202209615) Case 202209615 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s request to remove the solar panels from the roof of … 9 Mar 2023 Maladministration The Guinness Partnership Limited (202119084) Case 202119084 · Financial The complaint is about the landlord’s: Handling of repairs to the heating and hot water system Response to the resident’s … 8 Mar 2023 Partial Maladministration Clarion Housing Association Limited (202112214) Case 202112214 · Managing Relations The complaint is about the landlord’s: Handling of the sale of the resident’s interest in her shared ownership property. Response … 8 Mar 2023 Maladministration The Riverside Group Limited (202209742) Case 202209742 · Managing Relations The landlord’s handling of the plastering repairs to the kitchen and living room celling, and its subsequent offer of compensation. … 7 Mar 2023 Maladministration Sovereign Housing Association Limited (202013126) Case 202013126 · Estate Management The complaint is about the landlord’s response to the resident’s concerns about communal grounds maintenance. 7 Mar 2023 No Maladministration The Riverside Group Limited (202121870) Case 202121870 · Managing Relations The complaint is about the landlord’s handling of the consultation process with residents, prior to the 2021 partnership between the … 6 Mar 2023 Maladministration Broadland Housing Association Limited (202108799) Case 202108799 · Health and Safety (inc. building safety) 6 Mar 2023 Maladministration Sadeh Lok Limited (202113975) Case 202113975 · Information and data management The complaint is about the landlord’s handling of TV aerial repairs. The Ombudsman has also considered the landlord’s: complaint handling. … 6 Mar 2023 No Maladministration The Guinness Partnership Limited (202127417) Case 202127417 · Financial The resident has complained about the landlord’s management of the gardening contract and its decision not to refund her service … 5 Mar 2023 Reasonable Redress Midland Heart Limited (202209468) Case 202209468 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the property after an overflow pipe leak. 4 Mar 2023 Partial Maladministration Onward Homes Limited (202207051) Case 202207051 · Managing Relations The complaint is about the landlord’s handling of: The resident’s concerns about cyclical works to steps at the rear of … 4 Mar 2023 Maladministration Sovereign Housing Association Limited (202209547) Case 202209547 · Estate Management REPORT COMPLAINT 202209547 Sovereign Housing Association Limited 4 March 2023 Our approach The Housing Ombudsman’s approach to investigating and determining … 3 Mar 2023 Partial Maladministration Stonewater Limited (202201013) Case 202201013 · Managing Relations The complaint is about: 2 Mar 2023 Maladministration Hundred Houses Society Limited (202126661) Case 202126661 · Managing Relations The complaint is about the landlord’s handling of the resident’s application to purchase the landlord’s share in their joint ownership …