Midland Heart Limited (202326283)
The complaint is about: the landlord’s changes to its allocations policy. the landlord’s handling of a rehousing application. The landlord’s complaints handling.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
One Housing Group Limited (202321871)
The complaint is about the landlord’s handling of heater replacement work.
Paragon Asra Housing Limited (202319237)
The complaint is about the landlord’s handling of the resident’s concerns about payments made to his rent account. The Ombudsman has also considered the landlord’s complaint handling.
Paragon Asra Housing Limited (202425918)
The complaint is about the landlord’s handling of repairs to the property. The Ombudsman will also investigate the landlord’s handling of the resident’s complaint.
Peabody Trust (202332296)
The complaint is about the landlord’s handling of: Planned maintenance of communal areas. Access to, and maintenance of, a communal bike storage. Requests for window cleaning. Requests to install a video intercom. Service charge enquiries. Repairs to a communal lift. Reports about car parking issues. The associated complaint.
Places for People Group Limited (202404081)
The complaint is about the landlord’s handling of: its investigation into a report of antisocial behaviour (ASB) involving the resident’s partner and her neighbour. repairs relating to a leak from the roof. the associated complaint.
Places for People Group Limited (202426227)
The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB) by a neighbour. Reports about CCTV cameras and a security light installed by a neighbour. Associated complaint.
Plus Dane Housing Limited (202305218)
The complaint is about the landlords handling of the resident’s: Reports of a leak and the associated roof repairs. Reports of damp and mould in the bedrooms of his home. Associated complaint.
Redditch Borough Council (202331009)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman has also investigated the landlord’s complaint handling.
Rochdale Boroughwide Housing Limited (202328355)
The complaint is about the landlord’s handling of the resident’s concerns regarding notice of work to his building, and related charges.
Sanctuary Housing Association (202327787)
The complaint is about the landlord’s handling of the resident’s report of damage to her gutter. We have also considered the landlord’s complaint handling.
Sovereign Network Homes (202230225)
The complaint is about the landlord’s: Response to the resident’s reports of repairs caused by leaks. Handling of the resident’s request for compensation following leaks at her property. Complaint handling.
Stockport Homes Limited (202338672)
The complaint is about the landlord’s handling of the resident’s shared ownership property purchase.
WATMOS Community Homes (202314779)
The complaint is about the landlord’s handling of the: Resident’s reports about the standard of cyclical redecoration works to the communal areas of the block. Associated complaints.
Amplius Living (202317865)
The complaint is about the landlord’s response to the resident’s: Report of repairs in the kitchen, bathroom, and toilet (WC) and associated damp and mould. Associated complaint.
Anchor Hanover Group (202308054)
The complaint is about:
Clarion Housing Association Limited (202434138)
The complaint is about the landlord’s handling of reports of asbestos, damp and mould.
Estuary Housing Association Limited (202232040)
REPORT COMPLAINT 202232040 Estuary Housing Association Limited 16 June 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
Great Places Housing Association (202323017)
The complaint is about the landlord’s handling of the resident’s concerns a neighbour had installed a smart doorbell.
Incommunities Limited (202324651)
This complaint is about the landlord’s response to the resident’s complaint about the time taken to restore her hot water supply.
London Borough of Camden Council (202423527)
The complaint is about the landlord’s handling of the resident’s reports about: Leaks, damp and mould, and sink back surges. Anti social behaviour (ASB) from a neighbour.
London Borough of Islington (202325132)
This complaint is about how the landlord handled the resident’s repair requests. We have also considered how the landlord handled the resident’s complaint.
London Borough of Islington (202331875)
The complaint is about the landlord's handling of the resident's reports of rodent infestation.
London & Quadrant Housing Trust (202110693)
The complaint is about the landlord’s response to the resident's reports about antisocial behaviour (ASB).
London & Quadrant Housing Trust (L&Q) (202319234)
The complaint is about the landlord’s handling of: The resident’s disrepair claim, including the associated repairs. Repairs to the resident’s extractor fans. The resident’s complaint.
Metropolitan Thames Valley Housing (MTV) (202229887)
The complaint is about the landlord’s handling of: the resident’s reports of a leak in her bathroom and the associated damage to her flooring. the complaint and record keeping.
Metropolitan Thames Valley Housing (MTV) (202333543)
The complaint is about the landlord’s response to the resident’s request to remove a communal garden wall.
Onward Homes Limited (202425515)
The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Complaint.
Orbit Housing Association Limited (202438573)
The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB) caused by a neighbour. Reports about overgrown bushes and required repairs to the side entrance gates.
Places for People Group Limited (202324903)
The complaint is about the landlord’s handling of the resident’s reports of: Repairs in the property. Mice infestation in the property.
Southern Housing (202225067)
The complaint is about the landlord’s: response to the resident’s concerns about parking. disclosure of information to third parties about the resident’s parking and antisocial behaviour (ASB) complaints.
Sovereign Network Group (202311949)
The complaint is about the landlord’s response to the resident’s concerns about the condition of the garden from April 2023 onwards. We have also investigated the landlord’s complaint handling.
Stonewater Limited (202318054)
The complaint is about the landlord’s response to the resident’s: Service charge enquiries. Reports of communal repairs. We have also investigated the landlord’s complaint handling.
Torus62 Limited (202210507)
The complaint is about the landlord’s handling of the resident’s right to buy application.
Transform Housing & Support (202217201)
The complaint is about the landlord's handling of the resident’s reports of noise disturbance and requests for sound insulation. The Ombudsman has also considered the landlord’s handling of the associated complaint.
Vivid Housing Limited (202317241)
The complaint is about the landlord’s handling of replacement windows.
Birmingham City Council (202314532)
The complaint is about the landlord’s response to the resident’s: Reports of her child being injured from an outstanding repair. Associated complaint.
Birmingham City Council (202426655)
The complaint is about the landlord’s handling of the resident’s: Concerns about fly-tipping. Associated complaint.
Cambridge City Council (202230973)
The complaint is about: Repairs to ceilings in the property. The associated complaint.
Citizen Housing Group Limited (202317813)
This complaint is about the landlord’s handling of the resident’s reports about: Aids and adaptations. Staff conduct. Fence repairs.
Clarion Housing Association Limited (202302666)
The complaint is about the landlord’s: Response to the resident’s concerns about the increase in her service charge. Administration of the resident’s service charges. Response to the resident’s complaint about the managing agent. Response to the resident’s request for improvements to the block. Response to the resident’s request for evidence …
Great Places Housing Association (202228214)
The complaint is about the landlord’s handling of repairs to the: Garden Drainage Fencing Boiler/heating Loft/roof The Ombudsman has also considered the landlord’s complaint handling.
Habinteg Housing Association Limited (202411853)
The complaint is about: The landlord’s handling of the resident’s reports of blocked drains and smell of chemical fumes within the property. The landlord’s handling of the associated complaint.
Harlow District Council (202320003)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould.
London & Quadrant Housing Trust (202324885)
The complaint is about the landlord’s handling of: the resident’s reports of repairs to the window frames. the complaint.
London & Quadrant Housing Trust (L&Q) (202433017)
The complaint is about the landlord’s handling of the resident’s request to be rehoused on medical grounds.
Nottingham City Council (202318519)
This complaint is about the landlord’s handling of: Repairs to the resident’s roof. Repairs to the resident’s flooring. The removal of the resident’s sofa from a communal corridor.
Nottingham City Council (202323633)
The complaint is about the landlord’s response to the resident’s repair requests.
Notting Hill Genesis (NHG) (202426512)
The complaint is about: The landlord’s handling of the resident’s reports of damp and mould and the completion of the associated works. The landlord’s handling of the resident’s concerns about communication. The landlord’s handling of the resident’s request for adaptations to her home. The landlord’s handling of the resident’s complaint.
Orbit Group Limited (202328352)
The complaint is about the landlord’s: administration and explanation of the service charge account and the standard of service provided. response to concerns about parking restrictions.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)