Royal Borough Of Greenwich (202311393)
The complaint is about the landlord’s handling of ceiling damage caused by a leak from the property above.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Royal Borough of Kingston Upon Thames (202332318)
The complaint is about the landlord’s handling of: The sales process and its non-disclosure of the plans to carry out major works prior to the sale of the property to the resident. The section 20 consultation process. The funding of and incentive for completing the major works. Leaks to the …
Saffron Housing Trust Limited (202431509)
The complaint is about the landlord’s handling of the resident’s reports of Antisocial Behaviour (ASB). The Ombudsman has also considered the landlord’s complaint handling.
Sanctuary Housing Association (202312713)
The complaint is about the landlord’s response to the resident’s reports of damp and mould. The Ombudsman has also considered the landlord’s complaint handling.
Southern Housing (202214560)
The complaint is about the landlord’s handling of: Communal door repairs. The resident’s requests for a refund of service charges for the period the communal door was not operational.
Southern Housing (202233515)
The complaint is about: The landlord’s handling of repairs to the resident’s patio doors. The landlord’s handling of the complaint.
Southwark Council (202223626)
The complaint is about the landlord’s handling of the resident’s reports of leaks into his property from the balcony.
Sovereign Network Homes (202433680)
The complaint is about the landlord’s response to the resident’s reports of damp and mould. The Ombudsman has also considered the landlord's complaint handling.
Teign Housing (202328331)
The complaint is about the landlord’s response to the resident’s concerns about rainwater drainage issues affecting the property and garden. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.
The Guinness Partnership Limited (202330917)
The complaint is about the landlord’s handling of: Repairs to internal doors. Repairs to the front external door. Repairs to external paving. The resident’s associated complaint.
West Northamptonshire Council (202331783)
The complaint is about the landlord’s handling of: The resident’s request that it clear or repair the gutter. The resident’s complaint.
Abri Group Limited (202323612)
The complaint is about the way the landlord handled the resident’s Right to Buy (RTB) application and associated boundary dispute. This report has also assessed the landlord’s complaint handling.
Amplius Living (202428900)
The complaint is about the landlord's response to the resident's request to relocate the communal bin store, and concerns about fire safety.
Barnsley Metropolitan Borough Council (202316004)
The complaint is about the landlord’s handling of: Repairs to an external wall. The associated complaint.
Birmingham City Council (202419765)
The complaint is about the landlord’s handling of: Damp and mould in the resident’s property. A leak in the resident’s property.
Bromford Housing Group Limited (202400932)
This complaint is about the landlord’s handling of: The resident’s reports of subsidence and the associated repairs. The resident’s reports of damp and mould in the property. The resident’s request for it to install a driveway. The associated complaint.
GreenSquareAccord Limited (202224842)
The complaint is about the landlord’s handling of the resident’s: Request for a property move. Reports of antisocial behaviour (ASB). Request for compensation following a leak at the property. Associated complaint.
Home Group Limited (202315720)
This complaint is about the landlord’s handling of: The resident’s concerns about a telephone call she received on 22 February 2023. The resident’s report that the landlord breached General Data Protection Regulations (GDPR).
Hyde Housing Association Limited (202326741)
The complaint is about the landlord’s handling of: The resident’s reports about a leak from the toilet, causing damage to the bathroom. The resident’s reports about repairs to the kitchen, and the quality of works carried out. The resident’s complaint, including the amount of compensation offered.
Hyde Housing Association Limited (202330436)
The complaint is about the landlord’s handling of the resident’s reports of a leak in his property and the associated repairs.
London Borough of Islington (202326139)
The complaint is about the landlord’s handling of the resident’s reports of repairs to an internal wall and the plastering.
London Borough of Islington (202332440)
The complaint is about the landlord’s handling of a complaint about staff conduct.
London Borough of Lambeth (202300177)
The complaint is about the landlord’s response to the leaseholder’s concerns about the water supply and a leak at the property. The Ombudsman has also considered the landlord’s: complaint handling. record keeping.
London & Quadrant Housing Trust (L&Q) (202314421)
The complaint is about the landlord’s handling of: Repairs and maintenance at the resident’s property. The associated complaint.
Norwich City Council (202305134)
The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB) in the form of noise nuisance. The resident’s request for it to remove the community protection warning (CPW) issued to him. The resident’s removal from the “Home Options” account. The associated complaint.
Notting Hill Genesis (202313623)
The resident has complained about the landlord’s response to her request for compensation due to a communal light being connected to her electric meter.
Notting Hill Genesis (NHG) (202312382)
The resident’s complaint is about the landlord’s handling of: Her concerns about the installation of an air conditioning system. Her associated complaint.
Ocean Housing Limited (202332640)
The complaint is about: The landlord's decision to recharge the resident for work it carried out after she moved out of her home.
Orbit Group Limited (202223418)
The complaint is about the landlord’s handling of: Damp and mould in the resident’s property. Asbestos in the damp ceiling. The complaint.
Orbit Group Limited (202322144)
The complaint is about the landlord's response to the resident's reports of a latent defect, which caused a leak in the bathroom.
Orbit Housing Association Limited (202315797)
The complaint is about the landlord’s handling of repairs. We have also considered the landlord’s complaint handling.
Orbit Housing Association Limited (202315983)
The complaint is about the landlord’s handling of: Concerns raised about the condition of the property on let and the associated repairs. Concerns raised about its communication with the resident. Concerns raised about the service of an eviction notice. The associated complaint.
Orbit Housing Association Limited (202322199)
The complaint is about the landlord’s handling of repairs to the resident’s toilet, including asbestos related works. The Ombudsman has also investigated how the landlord handled the resident’s complaint about this.
Orbit Housing Association Limited (202324589)
The complaint is about the landlord’s response to: Repairs and replacement of windows. Kitchen repairs. Reports of concerns about contractor conduct. Reports of loss of heating and hot water and the repair of the boiler. Reports of a personal injury. Reports of a data breach. The Ombudsman has also considered …
Places for People Group Limited (202405073)
The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould in the property. Associated complaint.
Poplar Housing And Regeneration Community Association Limited (202324558)
The resident’s complaint is about the landlord's handling of and response to: her reports of faulty external communal area lighting, including the level of communication. her request for CCTV footage.
Rochdale Boroughwide Housing Limited (202329287)
The complaint is about the landlord’s: Handling of the resident’s subject access request (SAR). Response to the resident's reports that a contractor damaged his property and caused him an injury during bathroom adaptation works. Delays to approve accessibility adaptations.
Settle Group (202330572)
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. Repairs to the bathroom. Repairs to the kitchen draws. The resident’s reports of an infestation of silverfish. This service has also considered the landlord’s complaint handling.
Southern Housing (202318597)
The complaint is about the landlord’s handling of: Reports of noise nuisance. Reports of leaks and the associated temporary repairs.
Southern Housing (202323565)
The resident’s complaint is about: The landlord’s handling of her reports of antisocial behaviour (ASB). The landlord’s complaint handling.
Southern Housing (202428635)
The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Request for the shared garden to be split. The Ombudsman has also considered the landlord’s complaint handling.
Stockport Homes Limited (202330786)
The complaint is about the landlord’s handling of the resident’s reports of beetles in the property. The Ombudsman has also considered the landlord’s record keeping.
Stonewater Limited (202325785)
The complaint is about the landlord’s response to the resident’s concerns about the rear external door and windows. We have also investigated the landlord’s complaint handling.
The Guinness Partnership Limited (202326682)
The complaint is about the landlord’s: Handling of the resident’s reports of noise from the flat above. Complaint handling.
West Northamptonshire Council (202416986)
The complaint is about the landlord’s handling of the resident’s: Transfer application. Reports of Antisocial Behaviour (ASB).
Bristol City Council (202230738)
The complaint is about the landlord’s response to the resident’s report of a gas leak in the property.
Colchester City Council (202333886)
The complaint is about the landlord’s handling of The resident’s concerns about allegations of ASB made by a neighbour. The installation of a fence.
Cottsway Housing Association Limited (202315431)
The complaint is about the landlord’s response to the resident’s dissatisfaction about evidence it relied on in a court case against him.
Golding Homes Limited (202329384)
This complaint is about the landlord’s handling of a roof repair.
Hyde Housing Association Limited (202224789)
The complaint is about the landlord’s handling of: balcony door repairs. the associated complaint.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)