Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
This complaint is about the landlord’s handling of: The resident’s reports of leaks, damp, and mould in the property. The resident’s report of subsidence to the kitchen floor. The resident’s request for a replacement front door. The bath replacement. Its communication on the pre-action protocol process and compensation on the …
The complaint is about the landlord’s handling of the resident’s reports of damp and mould. We have also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s personal data.
The complaint is about the landlord’s handling of a repair to a communal soil pipe serving the resident’s property.
The complaint is about the landlord’s handling of the resident’s concerns about: Grounds and estate maintenance. The caretaker’s performance.
The complaint is about the landlord’s: Decision to issue a formal warning to the resident for alleged antisocial behaviour. Complaint handling.
The complaint is about the landlord’s handling of the resident’s report of a leak in the bathroom and the associated repairs. We have also considered the landlord’s complaint handling.
The complaint is about: The landlord’s response to the resident’s reports of antisocial behaviour (ASB). The landlord’s management of the resident’s internal transfer request.
The complaint is about: The landlord’s handling of repairs required to resolve a water leak. The landlord’s complaint handling.
The complaint is about the landlord’s handling of: The repairs to the kitchen waste pipe. The associated complaint.
The complaint is about the landlord’s handling of: The resident’s report of a leak from the flat above into her bathroom and the resulting damp and mould. The associated complaints.
The complaint is about the landlord’s response to the resident’s reports of: Draughty windows. Damp and mould. Damage to his bedroom ceiling.
The complaint is about the landlord’s handling of heating repairs and the resident’s request for compensation.
The complaint is about the landlord’s: Handling of the resident’s query about the communal garden. Complaint handling.
The complaint is about the landlord’s handling of: The resident’s reports of defects. The associated complaint.
The complaint is about the landlord’s: Handling of the residents reports about the condition of the property, including boiler problems, damp and mould and other health and safety issues. Response to the resident’s complaint about its handling of her antisocial behaviour, and noise nuisance reports. Handling of the resident’s request …
The complaint is about the landlord’s handling of: Repairs to the property. The resident’s reports of damp and mould. An external sewage leak. A pest infestation.
The complaint is about: The landlord’s handling of the resident’s request to sell their interest in the property. The landlord’s handling of the resident’s complaint.
The complaint is about the landlord’s handling of: The resident’s request for information on how the service charge is calculated. The associated complaint.
The complaint is about the landlord’s response to reports of heat loss in the property. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s decision to give tenancy succession to the complainant’s brother, and its handling of concerns the complainant raised about this.
The complaint is about the landlord’s handling of: the resident’s reports of damp and mould in the property. the resident’s reports of asbestos in the property. the resident’s reports of Antisocial Behaviour (ASB). the resident’s request to be rehoused. the associated complaint.
The complaint is about the landlord’s response to the resident’s request to be refunded for costs arising from not being able to use her garage.
The complaint is about the landlord’s handling of the resident’s: Concerns about the level of the service charge. Reports of issues with its estate management. Reports of items left in external bin stores. Reports of external building disrepair. Reports about the communal front entrance door (CFED). Concerns about the demarcation …
The complaint is about the landlord’s handling of a leak in the property and associated repairs.
The complaint is about the landlord’s handling of the resident’s: Concerns regarding staff conduct. Reports of antisocial behaviour (ASB). Reports of delays with installing safeguarding measures at the property. Concerns about a 'visit in pairs' marker . We have also considered the landlord’s complaint handling.
This complaint is about the landlord’s handling of the resident’s reports of noise nuisance.
The complaint is about the landlord’s handling of the void period prior to the resident moving in to the property. We have also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s: Reports of damp walls. Concerns about the condition of the property’s doors and windows. The Ombudsman has considered the landlord’s complaint handling.
The complaint is about: The landlord’s handling of window repairs and replacement. The landlord’s handling of the associated complaint.
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).
The complaint is about the landlord’s handling of the resident’s: Reports about the standard of communal services, namely: Grounds maintenance. Communal cleaning. Complaint.
The complaint is about the landlord’s handling of the resident’s: Right to Acquire application (RTA). Communications and Complaint.
The complaint is about the landlord’s response to the resident concerning: His reports about communal issues including doors, an electricity bill and lighting. His reports about property repairs. His request for a managed move.
The complaint is about the landlord’s response to the resident’s concerns about her service charges. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s response to the resident’s concerns about damp.
The complaint is about the landlord’s handling of the resident’s request to repair or replace her shower.
The complaint is about the landlord’s handling of the resident’s reports of: Damp and mould in the property. A missing cooker connection. We have also considered the landlord’s response to the associated complaint.
The complaint is about the landlord’s handling of: the resident’s reports of damp and mould. the resident’s reports of rodents in the property. the associated complaint handling.
The landlord’s response to the resident’s complaint about: It disconnecting his gas supply. His request for compensation for damage it caused to his gooseberry bush. We have also investigated the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s request for permission to store and charge a mobility scooter.
The complaint is about the landlord’s handling of a shower repair.
The complaint is about the landlord's handling of: Repairs to the resident’s kitchen. The resident’s reports of damp and mould.
The complaint is about the landlord’s response to the resident’s reports of anti-social behaviour (ASB). The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the council's handling of the resident’s reports of no heating or hot water.
REPORT COMPLAINT 202322301 Camden Council 14 July 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]
This complaint is about the landlord's handling of the resident’s reports of damp and mould. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of a leak at the property. The Ombudsman has also taken the decision to investigate the landlord’s handling of the resident’s complaint.
The complaint is about the landlord's handling of the resident’s concerns regarding the validity of the fire risk assessment and his queries concerning the proposed works to install a communal fire alarm system. The landlord’s handling of the complaint has also been considered.
The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Associated complaint.
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |