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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 7,197 of 16,595 decisions matching "limited"

Decisions

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18 Apr 2023 Reasonable Redress Wakefield And District Housing Limited (202124480) Case 202124480 · Estate Management The complaint is about the landlord’s handling of: The resident’s application to install a driveway. The associated complaint. 17 Apr 2023 Maladministration A2Dominion Housing Group Limited (202124090) Case 202124090 · Old Property Condition migrated-2025 The complaint concerns the landlord’s handling of repairs to the driveway of the resident’s property. 17 Apr 2023 Maladministration Clarion Housing Association Limited (202124743) Case 202124743 · Managing Relations The resident’s complaint is about the landlord’s handling of reports of damp and mould. The landlord’s complaint handling and communication … 17 Apr 2023 Reasonable Redress Clarion Housing Association Limited (202203423) Case 202203423 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of loss of hot water from the kitchen tap. … 17 Apr 2023 Partial Maladministration Clarion Housing Association Limited (202204038) Case 202204038 · Financial The complaint is about the: The reasonableness of the service charge for the 2018/19 financial year. Information provided about the … 17 Apr 2023 No Maladministration GreenSquareAccord Limited (202124182) Case 202124182 · Managing Relations The complaint is about the landlord’s communication about the leaseholder’s buildings insurance policy terms and the claim process. The leaseholder … 17 Apr 2023 Partial Maladministration Guinness Housing Association Limited (202207316) Case 202207316 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of drainage issues in her shower and her request … 17 Apr 2023 Reasonable Redress Home Group Limited (202008075) Case 202008075 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s concerns about the condition of her neighbour’s garden and foxes … 17 Apr 2023 Reasonable Redress Orbit Group Limited (202201795) Case 202201795 · Financial The complaint is about the landlord’s administration of the resident’s rent account. 17 Apr 2023 No Maladministration Origin Housing Limited (202211585) Case 202211585 · Managing Relations The complaint is about the landlord’s handling of: The resident’s telephone calls which were disconnected. The associated complaint. 17 Apr 2023 Maladministration Richmond Housing Partnership Limited (202216893) Case 202216893 · Managing Relations The complaint is about the landlord’s handling of: 14 Apr 2023 No Maladministration Jigsaw Homes Group Limited (202203265) Case 202203265 · Occupancy Rights The complaint is about the landlord’s response to the resident’s request to reclassify her property from a three-bedroom to a … 14 Apr 2023 No Maladministration Wakefield And District Housing Limited (202122494) Case 202122494 · Managing Relations The complaint is about: The landlord’s handling and response to the resident’s request to remove redundant piping, boxing in, and … 13 Apr 2023 Maladministration Clarion Housing Association Limited (202116797) Case 202116797 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of the resident’s reports of a neighbour building a garden structure. Handling of … 13 Apr 2023 No Maladministration Incommunities Limited (202120438) Case 202120438 · Estate Management The complaint is about the landlord’s response to the resident’s request for permission to erect fencing, due to his concerns … 13 Apr 2023 Partial Maladministration Ongo Homes Limited (202204205) Case 202204205 · Managing Relations The complaint is about the landlord’s handling of: Decoration to the resident’s bathroom and dining room and a banister repair. … 13 Apr 2023 Partial Maladministration Orbit Housing Association Limited (202123222) Case 202123222 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of damp and mould in his property. The Ombudsman … 13 Apr 2023 No Maladministration Sovereign Housing Association Limited (202204966) Case 202204966 · Financial The complaint is about the landlord’s response when the resident asked the landlord to explain the difference in rent paid … 13 Apr 2023 Partial Maladministration Sovereign Living Limited (202204942) Case 202204942 · Managing Relations The complaint is about: The length of time it took the landlord to provide the management pack required for the … 13 Apr 2023 Partial Maladministration The Community Housing Group Limited (202106309) Case 202106309 · Managing Relations The complaint is about the landlord’s response to the resident’s request for the neighbour to store their rubbish bins within … 13 Apr 2023 Reasonable Redress Vivid Housing Limited (202207186) Case 202207186 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour and the subsequent amount of compensation … 13 Apr 2023 Maladministration Wandle Housing Association Limited (202115617) Case 202115617 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of mould, damp and leaking toilet in the property. … 13 Apr 2023 Maladministration Yorkshire Housing Limited (202208530) Case 202208530 · Financial The complaint is regarding the landlord’s response to the resident’s queries about the rent category of the property and its … 12 Apr 2023 Maladministration Magna Housing Limited (202210864) Case 202210864 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour. Handling of the complaint. 12 Apr 2023 Maladministration Sovereign Housing Association Limited (202120922) Case 202120922 · Managing Relations The complaint is about the landlord’s: response to the resident’s reports of damp and mould; response to the resident’s request … 11 Apr 2023 Partial Maladministration A2Dominion Housing Group Limited (202107587) Case 202107587 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of reports that the resident behaved unacceptably towards its staff. The landlord’s handling … 11 Apr 2023 Reasonable Redress Clarion Housing Association Limited (202125676) Case 202125676 · Financial The complaint concerns: How the landlord handled the resident’s concerns relating to the communal electricity in the building being suppled … 11 Apr 2023 Maladministration Hightown Housing Association Limited (202215632) Case 202215632 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of works required to the property allocated to the resident before his tenancy … 8 Apr 2023 Reasonable Redress Golding Homes Limited (202220971) Case 202220971 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of damage to her front door. 6 Apr 2023 Partial Maladministration Paragon Asra Housing Limited (202112236) Case 202112236 · Estate Management REPORT COMPLAINT 202112236 Paragon Asra Housing Limited 6 April 2023 Our approach The Housing Ombudsman’s approach to investigating and determining … 6 Apr 2023 Outside Jurisdiction Stockport Homes Limited (202209594) Case 202209594 · Financial This complaint is about a disputed administration charge following an alleged breach of lease by the leaseholder’s tenants. 6 Apr 2023 Outside Jurisdiction Wandle Housing Association Limited (202100169) Case 202100169 · Financial The complaint is about how the landlord handled the resident’s request for compensation to damaged window shutters in 2018. 6 Apr 2023 Partial Maladministration Wandle Housing Association Limited (202205585) Case 202205585 · Financial The complaint is about the landlord’s handling of the resident’s request that it: Redecorate his bathroom following water leaks. Compensate … 5 Apr 2023 Partial Maladministration Abri Group Limited (202216490) Case 202216490 · Managing Relations The complaint is about: a proposed 5G installation on a landlord owned building near to the resident’s property, and; the … 5 Apr 2023 Maladministration Aspire Housing Limited (202205312) Case 202205312 · Managing Relations The Complaint is about the landlord’s: Response to the resident’s concerns about the condition of the property when let to … 4 Apr 2023 No Maladministration Clarion Housing Association Limited (202124288) Case 202124288 · Estate Management This complaint is about the landlord’s: Decision not to install a particular style of fence. Response to the resident’s concerns … 4 Apr 2023 Maladministration Orbit Group Limited (202217852) Case 202217852 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s request to replace the pathway to the property. 3 Apr 2023 Maladministration Southern Housing Group Limited (202204459) Case 202204459 · Managing Relations The complaint is about the landlord’s handling of: The resident’s improvement request. The associated complaint. 31 Mar 2023 Partial Maladministration A2Dominion Housing Group Limited (202002090) Case 202002090 · Managing Relations The complaint is about the landlord’s response to the resident’s concerns about: his application to purchase a property through the … 31 Mar 2023 No Maladministration Clarion Housing Association Limited (202219504) Case 202219504 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s request for a management move. 31 Mar 2023 Partial Maladministration GreenSquareAccord Limited (202110891) Case 202110891 · Estate Management The resident complained about: How the landlord handled concerns he raised about repairs to: 31 Mar 2023 Partial Maladministration Home Group Limited (202126796) Case 202126796 · Financial The resident’s complaint is about: The landlords handling of the resident’s dissatisfaction with the standard of communal cleaning. The landlords … 31 Mar 2023 Maladministration Hyde Housing Association Limited (202103794) Case 202103794 · Old Property Condition migrated-2025 The complaint is about the landlord’s responses to: Repairs in the property. Reports of intermittent heating and hot water. 31 Mar 2023 Maladministration Hyde Housing Association Limited (202104715) Case 202104715 · Financial This is about the landlord’s handling of the residents request for an explanation of the difference between the estimated and … 31 Mar 2023 No Maladministration Muir Group Housing Association Limited (202201833) Case 202201833 · Estate Management The complaint is about: The landlord’s response to a complaint about communal cleaning provision. The landlord not providing a breakdown … 31 Mar 2023 Partial Maladministration The Guinness Partnership Limited (202202467) Case 202202467 · Financial The complaint is about: The landlord’s handling of the resident’s rent account. The landlord’s use of a third party rent … 31 Mar 2023 Partial Maladministration The Guinness Partnership Limited (202210209) Case 202210209 · ASB/Abuse/Nuisance The complaint is about: the landlord’s handling of a skirting repair and associated offer of compensation; the resident’s concerns that … 31 Mar 2023 Partial Maladministration The Riverside Group Limited (202206444) Case 202206444 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s noise reports. The landlord’s complaint handling. 30 Mar 2023 Partial Maladministration Clarion Housing Association Limited (202122624) Case 202122624 · Estate Management The complaint concerns: How the landlord handled an electric repair in the communal area of the building. The associated formal … 30 Mar 2023 Maladministration Clarion Housing Association Limited (202208917) Case 202208917 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of wet room repairs, and the associated amount of compensation offered.