MHS Homes Ltd (202233937)
The landlord’s handling of the resident’s reports of noise from her neighbour’s property.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Notting Hill Genesis (202333114)
The complaint is about the landlords: Decision to withdraw the resident’s access to on-site parking. Response to the resident’s request for a housing transfer. Handling of the resident’s complaint.
Paragon Asra Housing Limited (202300282)
The complaint is about the landlord’s handling of the resident’s: Request for a mutual exchange (MEX). Reports of repairs identified during the MEX process. We have also considered the landlord’s complaint handling.
Places for People Group Limited (202400604)
The complaint is about the landlord’s handling of: Reports of damp and mould. Associated complaint.
Rotherham Metropolitan Borough Council (202331664)
The complaint is about the landlord’s handling of: A furniture and flooring package charge included on the resident’s rent account. The associated complaint.
Sage Rented Limited (202401002)
The complaint is about the landlord’s handling of: the resident’s reports of ASB. the resident’s request for a property transfer. the complaint.
Sheffield City Council (202334281)
The complaint is about the landlord’s response to the resident’s reports about a lack of cleaning in the communal areas.
Soha Housing Limited (202334993)
This complaint is about the landlord’s response to the resident’s complaint about its handling of repairs and request for compensation for failed appointments.
The Guinness Partnership Limited (202310730)
The complaint is regarding the landlord’s handling of the resident’s concerns about: Increases in rent and service charges. Repairs to the communal front door. Repairs to the communal lift. Reports the communal television was not working. Maintenance of the communal garden. The Ombudsman has also considered the landlord’s complaint handling.
The Riverside Group Limited (202324500)
The complaint is about the landlord’s response to the resident’s repair requests. We have also considered the landlord’s complaint handling as part of the investigation.
Accent Housing Limited (202328246)
The complaint is about the landlord’s handling of the resident’s: Reports of leaks, damp and mould in the property and the associated repairs. Concerns regarding vandalism in the communal car park. Associated complaint.
Anchor Hanover Group (202315871)
The complaint is about the landlord’s response to reports of poor workmanship by its contractors.
Birmingham City Council (202221809)
The complaint is about the landlord’s handling of structural work at the property. The Ombudsman has also considered the landlord’s: complaint handling. record keeping.
Clarion Housing Association Limited (202422421)
The complaint is about the landlord’s handling of the resident’s: Request for adaptions to the property, including concerns that the landlord did not properly consider her health needs. Associated complaint.
Golding Homes Limited (202334981)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).
Gravesham Borough Council (202322422)
The complaint is about the landlord’s handling of: a pre-void inspection and the associated cost incurred by the resident. the resident’s complaint.
GreenSquareAccord Limited (202315773)
The complaint is about the level of compensation awarded by the landlord relating to its handling of a boiler leak. The Ombudsman has also considered the landlord’s complaint handling.
Haringey London Borough Council (202332464)
The complaint is about the landlord’s handling of a leak at the property. The Ombudsman has also looked at the landlord’s complaint handling.
LiveWest Homes Limited (202334333)
The complaint is about: The landlord’s upkeep of a river wall and pathway. The landlord’s response to the resident’s request that it provide him with documents and reports relating to the collapse and subsequent repair of the river wall in 1986. The landlord’s response to the resident’s concerns that the …
London Borough of Islington (202316635)
This complaint is about the landlord’s handling of the resident’s mutual exchange.
London Borough of Lambeth (202422146)
The complaint is about the landlord’s handling of: Repairs in the resident’s kitchen following a leak from an upstairs flat. Damp and mould. Window repairs. External drainage repairs. We have also considered the landlord’s complaint handling.
Notting Hill Genesis (202336066)
The complaint is about the landlord’s response to the resident’s: Reports of damp and mould. Concerns regarding the delays in the window and kitchen replacement. Associated complaint and communication requirements.
Platform Housing Group Limited (202318118)
The complaint is about the landlord’s handling of the resident’s reports: His garden had been damaged. The hedges at the property were not being maintained.
Southern Housing (202329127)
The complaint is about the landlord’s handling of the resident’s: Reports of leaks and outstanding repairs. Reports of pest infestation in the property. Reports of a burst kitchen pipe. Formal complaint.
Southern Housing (202331211)
The complaint concerns the landlord’s handling of repairs to the resident’s windows.
Southwark Council (202308022)
The complaint is about the landlord’s handling of the resident’s reports of hot water loss. We have also considered the landlord’s complaint handling.
Southwark Council (202429480)
The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB) Complaint
Stockport Homes Limited (202326007)
The complaint is about the landlord’s handling of the resident’s reports about the condition of her garden.
The Riverside Group Limited (202328178)
The complaint is about the landlord’s handling of the resident’s request for a different contractor to attend.
The Riverside Group Limited (202331736)
The complaint is about the landlord’s response to: The resident’s request for insulation. The associated complaint.
Thrive Homes Limited (202324757)
This complaint is about the landlord’s handling of: Repairs to the communal door entry system to the resident’s block. The resident’s reports of antisocial behaviour (ASB) by her neighbour.
A2Dominion Housing Group Limited (202324568)
The complaint is about the landlord’s handling of concerns about inadequate wall insulation.
Birmingham City Council (202229682)
The complaint is about the landlord’s handling of: Repairs following a leak into the property. The resident’s associated complaint.
Bristol City Council (202309059)
The complaint is about the landlord’s handling of the resident’s concerns about her driveway. The Ombudsman has also assessed the landlord’s complaint handling.
Citizen Housing Group Limited (202427458)
The complaint is about the landlord’s response to the resident’s request for compensation for damaged possessions.
Clarion Housing Association Limited (202306492)
The complaint is about the landlord’s handling of the resident’s concern that the cavity wall insulation had collapsed, resulting in heat loss and high energy bills. We have also considered the landlord’s complaint handling.
Gateway Housing Association Limited (202431390)
The complaint is about the landlord’s response to Reports of anti-social behaviour (ASB) from a neighbour. A boundary dispute between the resident and the neighbour.
Haringey London Borough Council (202314857)
The complaint is about the landlord’s handling of the resident’s: Reports of a leak from the roof and subsequent damp and mould. Associated complaint.
Karbon Homes Limited (202234018)
The complaint is about the landlord’s response to the resident’s: concerns about the property being cold. complaint.
Karbon Homes Limited (202329045)
The complaint is about the landlord’s response to the resident’s reports that its heating system impacted his energy bills. The Ombudsman has also considered the landlord’s: Complaint handling Record Keeping
London Borough of Lambeth (202423875)
The complaint is about the landlord’s handling of: reports of damp and mould. reports of broken fencing. bathroom works. the complaint.
Metropolitan Thames Valley Housing (MTV) (202331734)
The complaint is about the landlord’s handling of the resident’s: Requests for garden works, including the installation of a rear boundary fence and gate. Associated complaint.
Moat Homes Limited (202320833)
The complaint is about the landlord's handling of the resident's move to her current property.
Onward Homes Limited (202228966)
The complaint is about the landlord’s: Response to the resident’s queries and concerns around heating bills. Response to some related welfare issues (the resident’s concerns about unfair treatment and his requests for a reasonable adjustment). Complaint handling.
Peabody Trust (202303680)
The complaint is about the landlord’s: Handling of the repairs to the resident’s property following a leak from a neighbouring property. Response to the resident’s concerns about the safety of the property’s kitchen ceiling following the leak. Complaints handling.
St Albans City and District Council (202417681)
The complaint is about the landlord’s: handling of repairs to windows and external doors. response to the resident’s request for compensation due to high heating bills. response to the resident’s request for a new kitchen. We have also considered the landlord’s complaint handling.
Aster Group Limited (202309278)
REPORT COMPLAINT 202309278 Aster Group Limited 19 June 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
Birmingham City Council (202320197)
The complaint is about the landlord’s handling of the resident’s reported concerns regarding damage to the roof and chimney, a soil pipe, and a boundary dispute. The landlord’s complaint handling has also been investigated.
Citizen Housing Group Limited (202431038)
The complaint is about the landlord’s handling of the resident’s reports of: Leaks into her property from an upstairs neighbour, subsequent damage, and damp issues. Request for an internal housing transfer.
Clarion Housing Association Limited (202234940)
The complaint is about the resident’s concerns about the landlord’s: Communication about service charge payments. Live chat facility. Complaint handling.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)