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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 7,197 of 16,595 decisions matching "limited"

Decisions

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28 Apr 2023 Partial Maladministration Onward Homes Limited (202204981) Case 202204981 · ASB/Abuse/Nuisance The complaint is about: The landlord’s response to the resident’s reports of antisocial behaviour (ASB) from neighbours. The landlord’s complaint … 28 Apr 2023 Maladministration Places for People Group Limited (202202414) Case 202202414 · Managing Relations The complaint is about: The landlord's response to concerns raised about its attitude and approach towards the resident. The landlord’s … 28 Apr 2023 Maladministration Southern Housing Group Limited (202206524) Case 202206524 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of hot water loss. The Ombudsman has also considered … 28 Apr 2023 Partial Maladministration Thames Valley Housing Association Limited (202115633) Case 202115633 · Estate Management The resident complains about the landlords handling of: Repairs to the communal door. The cleaning of the communal areas of … 28 Apr 2023 Maladministration The Guinness Partnership Limited (202117121) Case 202117121 · Old Complaints Handling categories REPORT COMPLAINT 202117121 The Guinness Partnership Limited 27 April 2023 Our approach The Housing Ombudsman’s approach to investigating and determining … 27 Apr 2023 Maladministration Abri Group Limited (202119402) Case 202119402 · Estate Management The complaint is about the landlord’s handling of: the resident’s reports of the standard of communal cleaning within the resident’s … 27 Apr 2023 Reasonable Redress Home Group Limited (202114889) Case 202114889 · Managing Relations The complaint is about the landlord’s handling of a kitchen refurbishment. 27 Apr 2023 Maladministration LiveWest Homes Limited (202123970) Case 202123970 · Estate Management The complaint is about the landlord’s response to the resident’s concerns about the standard of cleaning and communal grounds maintenance. 27 Apr 2023 Reasonable Redress LiveWest Homes Limited (202200124) Case 202200124 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to repairs to the resident’s oil tank. 27 Apr 2023 Partial Maladministration Raven Housing Trust Limited (202200090) Case 202200090 · Estate Management The complaint is about: The landlord's administration of the service charge account. The level and reasonableness of service charges. The … 27 Apr 2023 Partial Maladministration Six Town Housing Limited (202107717) Case 202107717 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of anti-social behaviour. The landlord’s approach and subsequent decision … 27 Apr 2023 Partial Maladministration Southern Housing Group Limited (202120411) Case 202120411 · Health and Safety (inc. building safety) The complaint is regarding the landlord’s handling of: The replacement of fire safety doors. The resident’s reports about the conduct … 27 Apr 2023 No Maladministration The Guinness Partnership Limited (202108495) Case 202108495 · ASB/Abuse/Nuisance The complaint is about the landlord: Failing to advise the resident that he was signing a tenancy agreement. Failing to … 27 Apr 2023 Maladministration The Guinness Partnership Limited (202120378) Case 202120378 · Managing Relations The complaint is about the landlord’s: Handling of leaks to the resident’s bath and shower; Handling of external drainage issues; … 26 Apr 2023 Maladministration Believe Housing Limited (202122515) Case 202122515 · Old Property Condition migrated-2025 The complaint is about the: The condition of the property at the start of the tenancy. The landlord’s handling of … 26 Apr 2023 Reasonable Redress Home Group Limited (202203091) Case 202203091 · Managing Relations The complaint is about the level of compensation offered for the landlord’s acknowledged service failures relating to the repair of … 26 Apr 2023 Maladministration Network Homes Limited (202113831) Case 202113831 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of the resident’s reports of noise nuisance from his neighbour’s property. This investigation … 26 Apr 2023 Maladministration Onward Homes Limited (202101999) Case 202101999 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of the resident’s reports about: Anti-social behaviour (ASB). The neighbour’s CCTV. Issues with … 26 Apr 2023 Partial Maladministration Spitalfields Housing Association Limited (202016687) Case 202016687 · Managing Relations The complaint is regarding the landlord’s: Repairs team’s responses to the resident’s calls and emails. Handling of the associated complaint. 26 Apr 2023 Reasonable Redress The Guinness Partnership Limited (202122181) Case 202122181 · Managing Relations The complaint is about the landlord’s handling of: The replacement of the windows in the resident’s property. The resident’s concerns … 25 Apr 2023 Maladministration Bromford Housing Association Limited (202114474) Case 202114474 · Managing Relations The complaint is about: The landlord’s handling of reports of damp and mould and the level of compensation offered. Complaint … 25 Apr 2023 Partial Maladministration Derby Homes Limited (202114093) Case 202114093 · Financial REPORT COMPLAINT 202114093 Derby Homes Limited 25 April 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 25 Apr 2023 Partial Maladministration Golding Homes Limited (202208880) Case 202208880 · Managing Relations This complaint concerns the landlord’s response: To the resident’s reports of a leak and mould in the kitchen. To the … 25 Apr 2023 Reasonable Redress LiveWest Homes Limited (202117485) Case 202117485 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of a potential offer of accommodation to the resident. 25 Apr 2023 Maladministration One Housing Group Limited (202114995) Case 202114995 · Old Property Condition migrated-2025 The complaint concerns the landlord’s handling of reports of water ingress. 25 Apr 2023 Maladministration Southern Housing Group Limited (202013755) Case 202013755 · Information and data management The complaint is about: Delays to the sale of a shared ownership property and; The landlord’s complaint handling The Ombudsman … 25 Apr 2023 Reasonable Redress Southern Housing Group Limited (202214376) Case 202214376 · Managing Relations The complaint is about: The landlord’s handling of repairs to the resident’s ventilation system. The landlord’s handling of the associated … 24 Apr 2023 Maladministration Clarion Housing Association Limited (202111355) Case 202111355 · Managing Relations The complaint is about the landlord’s handling of: the resident’s reports for repairs to the window handles and balcony door, … 24 Apr 2023 Partial Maladministration Paradigm Housing Group Limited (202126104) Case 202126104 · Estate Management The complaint is about the landlord’s response to the resident’s concerns about his neighbour’s shed. This Service has also considered … 24 Apr 2023 Maladministration Vivid Housing Limited (202209794) Case 202209794 · Old Property Condition migrated-2025 The complaint is about the resident’s request for the landlord to bear the costs for works required to the blown … 22 Apr 2023 Maladministration Bolton at Home Limited (202214617) Case 202214617 · Occupancy Rights The complaint is about the landlord’s handling of the resident’s request for a copy of his tenancy agreement. 21 Apr 2023 Outside Jurisdiction Clarion Housing Association Limited (202121055) Case 202121055 · Estate Management The complaint is about the landlord’s handling of: The resident’s reports that his neighbour removed his fence without permission. The … 21 Apr 2023 Partial Maladministration Home Group Limited (202116755) Case 202116755 · Estate Management The complaint is about the landlord’s response to the resident’s: Reports of defects in her new build property. Concerns about … 21 Apr 2023 Maladministration Home Group Limited (202212755) Case 202212755 · Financial The complaint is about the landlord's response to the resident's concerns about recharges at the end of the tenancy. 21 Apr 2023 Maladministration Sovereign Network Homes (202128502) Case 202128502 · Old Property Condition migrated-2025 REPORT COMPLAINT 202128502 Network Homes Limited 21 April 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 20 Apr 2023 Maladministration Clarion Housing Association Limited (202119610) Case 202119610 · Old Property Condition migrated-2025 The complaint is about the level of compensation offered by the landlord in relation to its handling of the resident’s … 20 Apr 2023 Maladministration Cobalt Housing Limited (202100866) Case 202100866 · Managing Relations The complaint is about: The landlord’s handling of damp, mould and associated works. The landlord’s handling of the complaint. 20 Apr 2023 Maladministration Mount Green Housing Association Limited (202219679) Case 202219679 · Occupancy Rights The complaint is about the landlord’s handling of information provided to the resident about their tenancy agreement and tenancy status. 20 Apr 2023 Maladministration Nottingham City Homes Registered Provider Limited (202209952) Case 202209952 · Managing Relations REPORT COMPLAINT 202209952 Nottingham City Homes Registered Provider Limited 20 April 2023 Our approach The Housing Ombudsman’s approach to investigating … 20 Apr 2023 No Maladministration Places for People Homes Limited (202119956) Case 202119956 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs concerning the kitchen, bathroom and front door. 20 Apr 2023 Maladministration TBG Open Door Limited (202202133) Case 202202133 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of noise from an upstairs property. 20 Apr 2023 No Maladministration Unity Housing Association Limited (202127712) Case 202127712 · Financial The complaint is about the landlord’s handling of the resident’s reports that the white goods in their property were faulty … 20 Apr 2023 Partial Maladministration Wandle Housing Association Limited (202207924) Case 202207924 · Managing Relations The complaint is about the landlord’s handling of: The tenancy sign-up procedure and the alleged rent discrepancy in the tenancy … 19 Apr 2023 Partial Maladministration Chelmer Housing Partnership Limited (202209244) Case 202209244 · Managing Relations The complaint is about the level of compensation offered by the landlord in relation to the resident’s reports about: Property … 19 Apr 2023 Reasonable Redress Clarion Housing Association Limited (202206997) Case 202206997 · ASB/Abuse/Nuisance REPORT COMPLAINT 202206997 Clarion Housing Association Limited 9 March 2023 Our approach The Housing Ombudsman’s approach to investigating and determining … 19 Apr 2023 Severe Maladministration Onward Homes Limited (202215475) Case 202215475 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports that her heating was turning itself on and could … 19 Apr 2023 No Maladministration Stockport Homes Limited (202123560) Case 202123560 · ASB/Abuse/Nuisance REPORT COMPLAINT 202123560 Stockport Homes Limited 19 April 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 18 Apr 2023 No Maladministration Aster Group Limited (202214789) Case 202214789 · Occupancy Rights The complaint is about the landlord’s decision not to grant permission for the resident to keep his dog at the … 18 Apr 2023 Maladministration Places for People Group Limited (202118128) Case 202118128 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of a number of repairs at the resident’s home. 18 Apr 2023 Partial Maladministration The Guinness Partnership Limited (202120574) Case 202120574 · Financial The complaint is about the landlord’s: Response to the report that the gas supply had been capped since the resident …