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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 7,197 of 16,595 decisions matching "limited"

Decisions

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12 May 2023 Outside Jurisdiction Broadacres Housing Association Limited (202113583) Case 202113583 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s reports of asbestos in their former property. 12 May 2023 Partial Maladministration Clarion Housing Association Limited (202114854) Case 202114854 · ASB/Abuse/Nuisance The resident's complaint is about the landlord's handling of his reports of Anti Social Behaviour by neighbours. The landlord’s complaints … 12 May 2023 Partial Maladministration Clarion Housing Association Limited (202123998) Case 202123998 · Financial This complaint is about: The landlord’s response to a request for a breakdown of the service charge account. The associated … 12 May 2023 Partial Maladministration Greatwell Homes Limited (202107843) Case 202107843 · Moving/Buying/Selling Home REPORT COMPLAINT 202107843 Greatwell Homes Limited 12 May 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 12 May 2023 Partial Maladministration Home Group Limited (202109458) Case 202109458 · Estate Management The complaint is about the landlord’s: Response to the resident’s reports that her garden was overgrown and request for a … 12 May 2023 Maladministration Network Homes Limited (202202443) Case 202202443 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident’s reports of fire safety concerns with her property. 12 May 2023 Severe Maladministration Torus62 Limited (202212668) Case 202212668 · Managing Relations The complaint is about the landlord’s response to: the resident’s reports of damp and mould at the property; the resident’s … 12 May 2023 No Maladministration Wandle Housing Association Limited (202115070) Case 202115070 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of the resident’s reports of discrimination. Communication about an issue with the energy … 11 May 2023 Maladministration Paragon Asra Housing Limited (202200997) Case 202200997 · Managing Relations The landlord’s handling of the resident’s complaint about the conduct of a member of staff. The Ombudsman has also looked … 11 May 2023 Partial Maladministration Paragon Asra Housing Limited (202203220) Case 202203220 · Managing Relations The complaint is about the landlord’s handling of: Reports of an ongoing leak from the roof and the associated repairs. … 11 May 2023 Maladministration Places for People Group Limited (202122425) Case 202122425 · Managing Relations The complaint is about the landlord’s handling of: Repairs to cupboards in the resident’s bedroom and hallway. A request for … 11 May 2023 Partial Maladministration Places for People Group Limited (202215767) Case 202215767 · Financial The complaint is about the information provided by the landlord at the start of the tenancy with respect to the … 10 May 2023 Maladministration Clarion Housing Association Limited (202119747) Case 202119747 · Managing Relations The complaint is about the landlord’s handling of the repairs to the resident’s bathroom. The Ombudsman has also assessed the … 10 May 2023 Partial Maladministration Clarion Housing Association Limited (202202401) Case 202202401 · Managing Relations This complaint is about the landlord’s: Handling of repair work to the resident’s heating system; and Communication and handling of … 10 May 2023 No Maladministration Guinness Housing Association Limited (202221498) Case 202221498 · Managing Relations The complaint concerns: The landlord’s decision not to replace the bathroom and the kitchen in the resident’s property. The associated … 10 May 2023 Partial Maladministration Homes Plus Limited (202128413) Case 202128413 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of poor communication. Request to move property. Reports of … 10 May 2023 Maladministration One Manchester Limited (202214383) Case 202214383 · Financial The complaint is about a letter sent by the landlord to the resident on 21 March 2022 concerning arears on … 10 May 2023 Partial Maladministration Paragon Asra Housing Limited (202218804) Case 202218804 · Old Property Condition migrated-2025 The complaint concerns: The landlord’s communication regarding the completion of outstanding remedial work following its replacement of the resident’s bathroom. … 10 May 2023 Maladministration The Guinness Partnership Limited (202218205) Case 202218205 · Managing Relations The complaint is about: The landlord’s response to the resident’s report of a defective ventilation system. The landlord’s handling of … 7 May 2023 Maladministration The Community Housing Group Limited (202211038) Case 202211038 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the resident’s property. 5 May 2023 Maladministration Clarion Housing Association Limited (202108928) Case 202108928 · Managing Relations This complaint is about: The landlord’s handling of the transfer of the tenancy to the resident’s ex-partner. How the landlord … 5 May 2023 Maladministration Clarion Housing Association Limited (202207114) Case 202207114 · Old Property Condition migrated-2025 The complaint is about: The landlord’s handling of repairs to the resident’s boiler. The level of compensation awarded as redress … 5 May 2023 Maladministration Clarion Housing Association Limited (202212280) Case 202212280 · Moving/Buying/Selling Home The complaint is about: The landlord’s response to the resident’s reports of rodent infestation at her property. The landlord’s handling … 5 May 2023 Maladministration One Housing Group Limited (202112363) Case 202112363 · Financial This complaint is about the landlord’s: Response to the resident’s various disrepair concerns; Service charge information; Complaint handling; Record keeping. 5 May 2023 Maladministration Rochdale Boroughwide Housing Limited (202215329) Case 202215329 · Occupancy Rights This complaint is about: The landlord clearing the property before the end of the tenancy. The landlord's response to the … 4 May 2023 Partial Maladministration Clarion Housing Association Limited (202121454) Case 202121454 · Estate Management The complaint is about the landlord’s response to the resident’s reports about disrepair issues with: the windows in his property; … 4 May 2023 Maladministration Irwell Valley Housing Association Limited (202203977) Case 202203977 · Financial The complaint is about the landlord’s: Response to the resident’s reports that she did not receive services for which she … 4 May 2023 Maladministration The Guinness Partnership Limited (202203414) Case 202203414 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to reported blockages in the communal drain. 3 May 2023 Partial Maladministration Clarion Housing Association Limited (202113563) Case 202113563 · Managing Relations The complaint is about: the landlord’s handling of the repair of a storage heater. the associated complaint handling and offer … 3 May 2023 No Maladministration Clarion Housing Association Limited (202127553) Case 202127553 · Estate Management The complaint concerns the landlord’s response to the resident about: The cleaning of the communal areas. The rent and service … 3 May 2023 Maladministration One Housing Group Limited (202211045) Case 202211045 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports about damp and mould. 3 May 2023 No Maladministration One Vision Housing Limited (202112487) Case 202112487 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s: application for housing; concerns that he had been discriminated against … 2 May 2023 Maladministration Longhurst Group Limited (202207628) Case 202207628 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the resident’s bedroom windows and outhouse roof. 2 May 2023 Partial Maladministration Plus Dane Housing Group Limited (202123475) Case 202123475 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s request that it: Renew her kitchen. Install an additional toilet … 2 May 2023 Partial Maladministration Southern Housing Group Limited (202214428) Case 202214428 · Managing Relations The complaint concerns the resident’s request for the landlord to: Replace the sub-flooring of the main bedroom, second bedroom, living … 30 Apr 2023 No Maladministration Cottsway Housing Association Limited (202211638) Case 202211638 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of, and response to, the resident’s application for a mutual exchange. 29 Apr 2023 No Maladministration Hyde Housing Association Limited (202212252) Case 202212252 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of fly-tipping. 28 Apr 2023 Partial Maladministration A2Dominion Housing Group Limited (202113874) Case 202113874 · Managing Relations The complaint is about: the landlord’s response to repair needs following water ingress. the landlord’s complaint handling and the level … 28 Apr 2023 No Maladministration A2Dominion Housing Options Limited (202004822) Case 202004822 · Moving/Buying/Selling Home The complaint is about the landlord's handling of: the resident’s request to be rehomed due to overcrowding and medical needs; … 28 Apr 2023 Partial Maladministration Aster Group Limited (202114318) Case 202114318 · Financial The complaint is about: The condition of the resident’s property when she moved in. The resident’s request for compensation from … 28 Apr 2023 Maladministration Bromford Housing Group Limited (202203141) Case 202203141 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) and noise disturbance. The Ombudsman … 28 Apr 2023 Partial Maladministration Clarion Housing Association Limited (202220946) Case 202220946 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in the property. The associated … 28 Apr 2023 No Maladministration Flagship Housing Group Limited (202218779) Case 202218779 · Estate Management The complaint is about the landlord's handling of the resident's concerns about the neighbour’s use of the parking spaces outside … 28 Apr 2023 Maladministration ForHousing Limited (202208410) Case 202208410 · Old Property Condition migrated-2025 The complaint concerns how the landlord handled a leak from the bathroom of the property and the level of compensation … 28 Apr 2023 No Maladministration Home Group Limited (202207913) Case 202207913 · Managing Relations The complaint is about the landlord’s response to the resident’s request for it to replace her heating system. The Ombudsman … 28 Apr 2023 Maladministration Hyde Housing Association Limited (202120154) Case 202120154 · Managing Relations The complaint is about the landlord’s: Response to reports of a pigeon infestation. Handling of the related complaint. 28 Apr 2023 Reasonable Redress Midland Heart Limited (202111694) Case 202111694 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the repairs to the resident’s external doors and roof. 28 Apr 2023 Reasonable Redress Midland Heart Limited (202202815) Case 202202815 · ASB/Abuse/Nuisance The complaint is about: the landlord’s handling of the resident’s reports of noise nuisance. the landlords handling of the associated … 28 Apr 2023 No Maladministration Midland Heart Limited (202204167) Case 202204167 · ASB/Abuse/Nuisance This complaint is about the way the landlord handled the resident’s reports of drug- and tobacco-related antisocial behaviour and harassment. 28 Apr 2023 Maladministration Onward Homes Limited (202121697) Case 202121697 · Managing Relations The complaint is about: The landlord’s handling of a recurring leak into the property. The landlord’s handling of issues with …