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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 7,197 of 16,595 decisions matching "limited"

Decisions

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23 May 2023 No Maladministration Clarion Housing Association Limited (202119635) Case 202119635 · Estate Management The landlords handling of: 23 May 2023 No Maladministration Hyde Housing Association Limited (202125853) Case 202125853 · Managing Relations The complaint is about the landlord’s: response to the resident’s reports of defects at her property, and complaint handling. 23 May 2023 No Maladministration Midland Heart Limited (202205442) Case 202205442 · Estate Management The complaint is about the landlord’s decision not to renew the resident’s garden fence. 23 May 2023 Maladministration Saffron Housing Trust Limited (202120095) Case 202120095 · Managing Relations The complaint is about the landlord’s: Response regarding its repair responsibilities at the property. Handling of a lighting repair. The … 22 May 2023 No Maladministration Flagship Housing Group Limited (202123819) Case 202123819 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the residents reports of body lice being brought into the close by … 22 May 2023 Partial Maladministration Hyde Housing Association Limited (202127631) Case 202127631 · Estate Management The complaint is about the landlord’s response to the resident’s reports about: A downpipe. The communal doors to the bin … 22 May 2023 Partial Maladministration One Manchester Limited (202210052) Case 202210052 · Managing Relations The complaint is about the landlord’s response to the resident’s reports about tiling repairs to the kitchen at the property. … 22 May 2023 The Riverside Group Limited (202115265) Case 202115265 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of damp and mould in the property. The landlord’s … 22 May 2023 No Maladministration Torus62 Limited (202207353) Case 202207353 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The landlord’s decision to issue … 19 May 2023 No Maladministration Bolton at Home Limited (202119214) Case 202119214 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to concerns about the standard of workmanship following repairs to the bathroom. 19 May 2023 Maladministration Clarion Housing Association Limited (202126537) Case 202126537 · Managing Relations The complaint is about: The landlord’s handling of repairs to a roof leak, broken window, blocked sink and the refusal … 19 May 2023 Maladministration EMH Housing and Regeneration Limited (202200274) Case 202200274 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident's reports of heating and hot water loss. 19 May 2023 Maladministration Home Group Limited (202123612) Case 202123612 · Managing Relations This complaint concerns: The landlord’s response to the resident’s reports of noises coming from the flooring at the property. The … 19 May 2023 Maladministration Hyde Housing Association Limited (202121168) Case 202121168 · Managing Relations The complaint is about the landlord’s handling of outstanding repairs to the resident’s property. The Ombudsman has considered the landlord’s … 19 May 2023 Maladministration Places for People Group Limited (202014269) Case 202014269 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of tenancy breaches by her neighbour. The Ombudsman has … 19 May 2023 Partial Maladministration Southern Housing Group Limited (202122733) Case 202122733 · Estate Management This complaint is regarding the landlord’s handling of: repairs to the communal door entry system; the resident’s request for a … 19 May 2023 Reasonable Redress Southern Housing Group Limited (202220225) Case 202220225 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of plastering works in the resident’s property. 19 May 2023 Maladministration Sovereign Housing Association Limited (202201859) Case 202201859 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of a sewage smell coming from the kitchen sink. … 19 May 2023 Reasonable Redress Wandle Housing Association Limited (202011182) Case 202011182 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s ongoing issues with heating and hot water. 19 May 2023 Partial Maladministration Yorkshire Housing Limited (202117040) Case 202117040 · Managing Relations The complaint is about: The landlord’s handling of repairs to the resident’s heating system. The landlord’s handling of repairs to … 18 May 2023 Reasonable Redress Clarion Housing Association Limited (202103858) Case 202103858 · Old Property Condition migrated-2025 REPORT COMPLAINT 202103858 Clarion Housing Association 18 May 2023 Our approach The Housing Ombudsman’s approach to investigating and determining […] 18 May 2023 Maladministration Hyde Housing Association Limited (202109988) Case 202109988 · Managing Relations The complaint is about the landlord’s handling of roof repairs. The Ombudsman has also considered the landlord’s complaint handling. 18 May 2023 Maladministration Swan Housing Association Limited (202205072) Case 202205072 · Managing Relations The complaint is about the landlord’s response to the resident's reports of outstanding repairs. The Ombudsman will also consider the … 18 May 2023 Partial Maladministration Walsall Housing Group Limited (201903432) Case 201903432 · Managing Relations The complaint is about: 17 May 2023 Maladministration Beyond Housing Limited (202127743) Case 202127743 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in the property. The move … 17 May 2023 Maladministration Gateway Housing Association Limited (202112753) Case 202112753 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s: communal area requests (store cupboard, hedge and boundary wall); reports … 17 May 2023 Maladministration Home Group Limited (202103327) Case 202103327 · Managing Relations The complaint is about the landlord’s: response to the resident’s reports of defects; handling of the associated complaint. 17 May 2023 Maladministration Longhurst Group Limited (202121508) Case 202121508 · Information and data management This complaint is about the way the landlord handled the resident’s reports of a leaking hot water cylinder. This investigation … 17 May 2023 Partial Maladministration Longhurst Group Limited (202203392) Case 202203392 · Estate Management The complaint is about the landlord’s response to: The resident’s request for a replacement radiator. The resident’s reports of works … 17 May 2023 Maladministration Southern Housing Group Limited (202120753) Case 202120753 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the bathroom following a leak from the ceiling. 17 May 2023 No Maladministration The Riverside Group Limited (202209085) Case 202209085 · ASB/Abuse/Nuisance The complaint is about: 16 May 2023 No Maladministration Bromsgrove District Housing Trust Limited (202205923) Case 202205923 · Financial The complaint is about the landlord’s response to the resident’s queries regarding: Her request for it to provide a double … 16 May 2023 Maladministration Clarion Housing Association Limited (202100482) Case 202100482 · Old Property Condition migrated-2025 The complaint concerns the level of compensation offered to the resident following reports of a pest infestation in her property. 16 May 2023 Reasonable Redress Hexagon Housing Association Limited (202215395) Case 202215395 · Old Property Condition migrated-2025 The complaint is about the landlords handling of repairs to the resident's boiler. 16 May 2023 Partial Maladministration One Housing Group Limited (202204783) Case 202204783 · ASB/Abuse/Nuisance The complaint concerns how the landlord handled the resident’s reports of noise nuisance and his request to improve the soundproofing … 16 May 2023 Partial Maladministration Six Town Housing Limited (202116692) Case 202116692 · Managing Relations This complaint is about the landlord’s: Response to various repair issues; Handling of the resident’s vulnerabilities and discrimination concerns; Response … 16 May 2023 Maladministration Stonewater Limited (202206809) Case 202206809 · Managing Relations The complaint is about the landlord’s handling of roof and ceiling repairs to address an ongoing leak at the resident’s … 16 May 2023 Partial Maladministration Trident Housing Association Limited (202013105) Case 202013105 · ASB/Abuse/Nuisance The complaint is about the landlord’s: handling of the resident’s reports of antisocial behaviour (ASB), and; handling of the associated … 15 May 2023 Partial Maladministration Abri Group Limited (202221296) Case 202221296 · Managing Relations The complaint is about: The landlord’s handling of reports of a faulty shower. The landlord’s handling of the subsequent complaints. 15 May 2023 Partial Maladministration Bromford Housing Group Limited (202126174) Case 202126174 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports about repairs/snagging issues at the property. The landlord’s complaint … 15 May 2023 Maladministration Clarion Housing Association Limited (202115802) Case 202115802 · Managing Relations The complaint is about the landlord’s handling of errors in the resident’s lease, the landlord’s response to the resident’s reports … 15 May 2023 No Maladministration Derwent Housing Association Limited (202202840) Case 202202840 · Managing Relations The complaint is about the landlord’s decision not to escalate the resident’s complaint to stage two of its complaints process. 15 May 2023 Partial Maladministration Irwell Valley Housing Association Limited (202124091) Case 202124091 · ASB/Abuse/Nuisance The complaint is about the landlord’s: response to the resident’s request to remove the gravel from the front of the … 15 May 2023 Maladministration One Vision Housing Limited (202124849) Case 202124849 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of plastering works in the resident’s property. 15 May 2023 No Maladministration Wakefield And District Housing Limited (202127239) Case 202127239 · Financial The complaint relates to the landlord’s: Response to the resident’s enquiries and concerns about charges. Response to the resident’s concerns … 15 May 2023 Partial Maladministration Wandle Housing Association Limited (202200752) Case 202200752 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in the property’s basement. The … 15 May 2023 Maladministration Wandle Housing Association Limited (202200819) Case 202200819 · Managing Relations The complaint is about the landlord’s handling of a pest infestation at the resident’s property. This Service has also considered … 15 May 2023 Severe Maladministration Yorkshire Housing Limited (202116134) Case 202116134 · Managing Relations The complaint is about: The landlord’s handling of reports of a leak, damp and mould relating to the resident’s permanent … 12 May 2023 Maladministration A2Dominion Housing Group Limited (202115967) Case 202115967 · Managing Relations The complaint is about the landlord’s handling of: Reports of a leak in the roof of the property. The associated … 12 May 2023 Maladministration A2Dominion Housing Group Limited (202122257) Case 202122257 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour. Associated complaint.