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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 2,249 of 16,595 decisions matching "group"

Decisions

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3 Jun 2025 Partial Maladministration Sovereign Network Group (202314646) Case 202314646 · Health and Safety (inc. building safety) The complaint is about the landlord’s: response to the resident’s reports of damp and mould. handling of repairs to doors, … 30 May 2025 Maladministration A2Dominion Housing Group Limited (202420939) Case 202420939 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property. 30 May 2025 Maladministration A2Dominion Housing Group Limited (202431521) Case 202431521 · Responsive repairs/activity The complaint is about the landlord’s handling of repairs to the lounge window and patio, as well as its response … 30 May 2025 Maladministration Abri Group Limited (202314457) Case 202314457 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s concerns about the standard of its repairs. This Service has … 30 May 2025 Partial Maladministration Great Places Housing Group Limited (202308486) Case 202308486 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports about an increase in his energy bills. Contractors accessing … 30 May 2025 No Maladministration Home Group Limited (202420242) Case 202420242 · ASB/Abuse/Nuisance The resident’s complaint is about the landlord’s response to: The resident’s reports of anti-social behaviour (ASB) about her neighbour. The … 30 May 2025 Outside Jurisdiction Mosscare St. Vincent’s Housing Group Limited (202310003) Case 202310003 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). 30 May 2025 No Maladministration Platform Housing Group Limited (202322896) Case 202322896 · ASB/Abuse/Nuisance The complaint is about: The landlord’s response to reports of antisocial behaviour (ASB). The resident’s claim that the landlord retracted … 30 May 2025 Maladministration Sovereign Network Group (202336810) Case 202336810 · Responsive repairs/activity The resident’s complaint is about the landlord’s handling of reports of: A repair to the wet room pump. Damp and … 29 May 2025 Partial Maladministration Abri Group Limited (202423985) Case 202423985 · Estate Management REPORT COMPLAINT 202423985 Abri Group Limited 29 May 2025 (amended 1 July 2025) Our approach The Housing Ombudsman’s approach to … 29 May 2025 Reasonable Redress Bromford Housing Group Limited (202320275) Case 202320275 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Associated Complaint. 28 May 2025 Partial Maladministration Home Group Limited (202230408) Case 202230408 · Managing Relations REPORT COMPLAINT 202230408 Home Group Limited 29 May 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 28 May 2025 Partial Maladministration Home Group Limited (202332343) Case 202332343 · Managing Relations The complaint is about the landlord’s response to: A heating and hot water outage. Issues relating to storage and a … 27 May 2025 Partial Maladministration A2Dominion Housing Group Limited (202341828) Case 202341828 · Financial The complaint is about the landlord’s handling of the: Resident’s service charges. Resident’s reports of faults with the communal door. … 27 May 2025 Maladministration Abri Group Limited (202327210) Case 202327210 · Moving/Buying/Selling Home The resident’s complaint is about the landlord’s handling of drain blockages in the property. The Ombudsman has also considered the … 27 May 2025 Partial Maladministration Citizen Housing Group Limited (202302148) Case 202302148 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). We have also investigated the … 27 May 2025 Reasonable Redress Home Group Limited (202339639) Case 202339639 · Managing Relations The complaint is about the landlord’s handling of: 23 May 2025 Maladministration Anchor Hanover Group (202301149) Case 202301149 · Financial The complaint is about the landlord’s: Handling of an energy rebate. Complaint handling. 23 May 2025 Partial Maladministration Home Group Limited (202315764) Case 202315764 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of problems with his newly installed windows and doors. … 23 May 2025 Maladministration Walsall Housing Group Limited (202417856) Case 202417856 · Old Property Condition categories The complaint is about the landlord’s handling of: Reports of damp and mould in the property. Repairs to fencing, floorboards, … 22 May 2025 Maladministration A2Dominion Housing Group Limited (202228760) Case 202228760 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also investigated … 22 May 2025 Reasonable Redress Orbit Group Limited (202347131) Case 202347131 · Managing Relations The complaint is about the landlord’s handling of works to the resident’s garden. The Ombudsman has also considered the landlord’s … 22 May 2025 Partial Maladministration Platform Housing Group Limited (202410878) Case 202410878 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports about the condition of the kitchen and the request … 22 May 2025 Partial Maladministration Platform Housing Group Limited (202411497) Case 202411497 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports about the condition of the kitchen and the request … 21 May 2025 Partial Maladministration Abri Group Limited (202321477) Case 202321477 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of repairs to the heating and hot water system. … 21 May 2025 Maladministration Bromford Housing Group Limited (202234462) Case 202234462 · Financial The complaint is about the landlord’s handling of: Repairs to the shower in the property. The resident’s request for compensation … 21 May 2025 Maladministration Jigsaw Homes Group Limited (202322779) Case 202322779 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of: Damp and mould in the bathroom. Toilet repairs. … 21 May 2025 Maladministration One Housing Group Limited (202231890) Case 202231890 · Responsive repairs/activity The complaint is about the landlord’s handling of compensation for the resident’s loss of heating and hot water. 20 May 2025 Maladministration A2Dominion Housing Group Limited (202421085) Case 202421085 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property. The Ombudsman … 20 May 2025 Partial Maladministration East Midlands Housing Group Limited (202346240) Case 202346240 · Managing Relations The complaint is about the landlord’s: Handling of a boiler repair. Associated complaint handling. 20 May 2025 Partial Maladministration Flagship Housing Group Limited (202317467) Case 202317467 · Responsive repairs/activity The complaint is about the landlord’s response to the resident’s reports about: Damp and mould, and subsequent damage to belongings. … 20 May 2025 Maladministration Jigsaw Homes Group Limited (202234888) Case 202234888 · Managing Relations The complaint is about the landlord’s response to the resident’s request for repairs to his gardens. The Ombudsman has also … 20 May 2025 Maladministration Places for People Group Limited (202416696) Case 202416696 · Managing Relations The complaint is about the landlord’s handling of: Damp and mould at the resident’s property. The associated complaint. 20 May 2025 Outside Jurisdiction Sovereign Network Group (202330557) Case 202330557 · Responsive repairs/activity The complaint is about the landlord’s handling of a rodent infestation affecting the resident’s property. 19 May 2025 Reasonable Redress Platform Housing Group Limited (202317441) Case 202317441 · Financial The complaint is about the landlord’s response to the resident’s queries about service charges. 19 May 2025 No Maladministration Thirteen Housing Group Limited (202440546) Case 202440546 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s anti-social behaviour (ASB) reports. 19 May 2025 Maladministration Westward Housing Group Limited (202339011) Case 202339011 · Financial The complaint is about the landlord’s handling of the resident’s rent arrears and changes to his direct debit rent payments. 16 May 2025 Partial Maladministration A2Dominion Housing Group Limited (202309936) Case 202309936 · Old Complaints Handling categories The complaint is about the landlord's handling of: The resident’s reports of a leak at her property. The associated formal … 16 May 2025 No Maladministration Abri Group Limited (202318516) Case 202318516 · Financial The complaint is about the landlord’s handling of the resident’s: Concerns that the service charge was unreasonable. Requests for information … 16 May 2025 Partial Maladministration Home Group Limited (202323765) Case 202323765 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Request for a move. The … 16 May 2025 Partial Maladministration Jigsaw Homes Group Limited (202317067) Case 202317067 · Estate Management The complaint is about the landlord’s: Response to the resident’s reports of issues with car parking. Complaint handling. 15 May 2025 Maladministration A2Dominion Housing Group Limited (202331913) Case 202331913 · Financial The complaint is about the landlord’s handling of: the resident’s queries about the deficit charges added to the service charge … 15 May 2025 Maladministration Bromford Housing Group Limited (202215298) Case 202215298 · Estate Management The complaint is about the landlord’s handling of: the resident’s concerns about parking outside her home. the associated complaint. 15 May 2025 Partial Maladministration Great Places Housing Group Limited (202324938) Case 202324938 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: A request to terminate her tenancy. A request to set up a … 15 May 2025 Maladministration Sovereign Network Group (202430171) Case 202430171 · Managing Relations The complaint is about the landlord’s responses to the resident’s: reports of a leak through around his living room window … 14 May 2025 Maladministration Jigsaw Homes Group Limited (202420615) Case 202420615 · Responsive repairs/activity The resident’s complaint is about the landlord’s response to her reports regarding damp and mould in her property. 13 May 2025 Partial Maladministration A2Dominion Housing Group Limited (202333868) Case 202333868 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Concerns about the level of service charges. Request for information … 13 May 2025 Partial Maladministration Jigsaw Homes Group Limited (202321821) Case 202321821 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of a leak and shower repairs. Formal complaint. 13 May 2025 Maladministration The Riverside Group Limited (202323637) Case 202323637 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise nuisance and antisocial behaviour (ASB) from an … 12 May 2025 Partial Maladministration Bernicia Group (202420134) Case 202420134 · Managing Relations The complaint is about the landlord’s response to the resident’s concerns about: An unpleasant smell in the property. Having to …