Ineffective Staff Deployment
Failure to effectively deploy staff to meet service users' needs, coupled with unclear or inadequate training and induction records.
Strongest theme matches
Mixed across source types and ranked by classifier confidence plus text match strength.
Committee recommendation
87match
#15 - Officer maintenance grant incentivises inefficient deployment of police officers in staff roles.
A number of stakeholders identified that the officer maintenance grant has led to police forces increasingly using officers in staff roles (that do not require a warranted police officer) – an expensive and inefficient practice.34 In written evidence, Leapwise estimated that this practice is costing policing at least £55 million a year.35 We were concerned that this approach...
Matched on
terms: deployment, staff
HSSIB recommendation
78match
Workforce and patient safety: temporary staff - integration into healthcare providers — HSSIB
How do you ensure that the skills and experience of temporary workers are taken into account when redeployments are being considered?
Matched on
terms: deployment, staff
Committee recommendation
74match
#9 - Work coaches are ineffectively deployed with insufficient time for personalised claimant support.
Work coaches are an incredible resource but they are currently being ineffectively deployed. Work coaches often do not have enough time with claimants to have an impact, with many appointments no more than 10 minutes long: not nearly enough to address the needs of many claimants who are further from employment. What time they do have is frequently...
Matched on
terms: ineffective
Committee recommendation
74match
#6 - Set out plan for effective deployment of skilled professionals in inclusive mainstream education.
As part of delivering a fully inclusive mainstream, the Government must set out how it will deliver, over time, a system in which highly skilled professionals, including educational psychologists and speech and language therapists, are less tied up in undertaking assessments and writing reports and more effectively deployed in delivering the support children need. It should be clear...
Matched on
terms: deployment
CQC action
72match
Suite 4, Jason House
We recommend the provider reviews their systems and processes for the deployment of staff to meet people's needs and updates their practices accordingly.
Matched on
terms: deployment, staff
PFD report
69match
Jack Taylor
Mill View Hospital critically lacks staff and transport to safely return absconding mental health patients, over-relying on police. Ineffective joint policies and poor communication between hospital and police hinder the swift recovery of high-risk individuals.
Matched on
terms: ineffective, staff
Inquiry recommendation
69match
R69 - Needs-based staffing with acuity measures
Staffing should be based on service user needs rather than a fixed budget, using daily acuity measures designed specifically for units caring for people with learning disabilities. These should include enhanced supervision requirements, personal care support and therapeutic activities. Service managers should receive weekly reports of data of the staff hours needed per day per ward or facility....
Matched on
terms: staff
Committee recommendation
68match
#67 - Develop joint SEND workforce plan to address shortages and re-deploy professionals therapeutically
The DfE and DHSC should urgently develop a joint SEND workforce plan to address shortages and build capacity across education, health, and care services. This should include explicit measures to deliver a shift in the deployment of educational psychologists, speech and language therapists and other allied health professionals away from undertaking assessments and writing reports and towards greater...
Matched on
terms: deployment, staff
CQC action
68match
Utmostcare Limited
We recommend the service reviews their approach to ensure the deployment of staff promotes a consistent and reliable service, considering travelling time to make sure people receive the amount of care that has been agreed in their care plan.
Matched on
terms: deployment, staff
CQC action
66match
Barnet Office
The provider did not ensure staff were deployed effectively to meet people's needs as expected. Training and induction records were not clear.
Matched on
terms: staff
Committee recommendation
66match
#21 - Departmental sector team staffing levels lack correlation with industry importance or spending
Following its formation in February 2023, the Department consolidated teams from the former BEIS and DIT into 25 sector-facing teams within its Business Group. These sector teams vary by size and grade distribution. The Department’s Business Group also has teams that work across sectors, such as the Business Intelligence Unit. There are 820 full time equivalent (FTE) staff...
Matched on
terms: staff
Committee recommendation
66match
#11 - Redeployment of work coaches for health conditions reduces support for other Universal Credit claimants.
In March 2025, the government published a green paper, Pathways to Work, which set out proposals to reform health and disability benefits and employment support, with the aim of providing tailored employment, health and skills support for claimants with a work-limiting health condition or disability.21 The Department plans to redeploy 1,000 existing work coaches in 2025–26 to provide...
Matched on
terms: deployment
PFD report
65match
Jasmine Lapsley
Emergency services in rural NW Wales suffer from a lack of nighttime air support, ineffective rostering and communication for Community First Responders, and inadequate resource planning for seasonal population increases.
Matched on
terms: ineffective
PFD report
65match
Jamie Fairclough
Excessively high caseloads for Care Co-ordinators, often exceeding 75-80 service-users, compromised the quality of patient care and staff's ability to manage their responsibilities.
Matched on
terms: staff
PFD report
65match
Sharon Grierson
There was a lack of appreciation for capnography readings, poor coordination, and senior staff lacked experience in crisis situations, highlighting a need for better training in emergency management.
Matched on
terms: staff
CQC action
65match
UHBW Bristol Campus
The service must ensure that 'red flag' midwifery staffing incidents are monitored effectively, including delays to induction of labour, in line with national guidance.
Matched on
terms: staff
CQC action
65match
Anglia Care
Systems had not been established to ensure staff were appropriately deployed and skilled to undertake care visits which were planned to meet people's needs and preferences.
Matched on
terms: staff
CQC action
65match
Kingsley Nursing Home
The registered manager and provider failed to adequately deploy staff to meet people's needs. 18(1)
Matched on
terms: staff
CQC action
65match
Fairglen Residential Home
The provider must deploy staff effectively and ensure that care and treatment is provided by staff who have the right training to do so safely.
Matched on
terms: staff
CQC action
64match
Cedar House
Inappropriate deployment of staff meant that people did not receive appropriate care and support in a timely manner.
Matched on
terms: deployment, staff
Committee recommendation
62match
#22 - HMRC attributes decreased compliance productivity to onboarding new, less experienced staff.
As its compliance productivity had fallen, we asked HMRC whether it could reassure us that it was delivering value for money. It said when it brings in new compliance resource it expects to see a dip in productivity before recovering. HMRC told us this was because new staff are not as productive as experienced staff; it has to...
Matched on
terms: staff
Committee recommendation
62match
#21 - HMRC’s compliance productivity has fallen despite increased staffing investments.
HMRC’s main measure of the performance of its compliance work is through tracking compliance yield arising from its interventions.38 In December 2022, the NAO reported that HMRC’s compliance work offers good value for money.39 In the five years prior to the COVID–19 pandemic (2015–16 to 2019–20), CCG’s average yield per compliance worker was £1.48 million (in 2023–24 prices),...
Matched on
terms: staff
HSSIB recommendation
62match
Temporary staff – involvement in patient safety investigations
HSSIB recommends that NHS England updates the agency worker framework agreement criteria to explicitly require framework agreements to adhere to the staff support principles of the NHS England Patient Safety Incident Response Framework. This will improve patient safety as there is a recognised link between staff having wellbeing concerns and the delivery of patient care.
Matched on
terms: staff
PFD report
61match
Olive Nugent
Falls activator device responses were delayed due to subjective prioritisation and insufficient staffing, particularly for non-verbal users, leaving vulnerable individuals without timely assistance.
Matched on
terms: staff
PFD report
61match
Faye Allen
Ambiguous interpretation of national ambulance service guidance led to inflated medical staffing numbers at events by including non-frontline first aiders, significantly reducing actual direct medical provision.
Matched on
terms: staff
PFD report
61match
Lesley Mawby
Persistent staffing shortages in the dietetic team lead to delayed patient assessments on weekdays and a complete lack of weekend service.
Matched on
terms: staff
PFD report
61match
Rebecca Pykett
The Community Mental Health Team failed to properly allocate and ensure Care Co-Ordinators fulfilled their roles, leading to inadequate patient care and missing care plans.
Matched on
terms: staff
CQC action
61match
TOB Care services Ltd
Staffing arrangements did not match the support commissioned by the local authority. Staff did not receive relevant training and support to enable them to carry out their roles.
Matched on
terms: staff
HSSIB recommendation
60match
Recognition of the acutely ill infant
It may be beneficial if there is system-wide assessment of the capacity of the medical and non-medical workforce to support safe and sustainable staffing in emergency departments caring for children in England. The intention of the following safety observation is to identify all clinical staff working in the ambulance service that have accessed ‘Spotting the sick child’ or...
Matched on
terms: staff
CQC action
60match
Floron Residential Home for the Elderly
We recommend the provider seek advice from a reputable source, in relation to planning staff rotas and deploying staff to meet people's needs safely.
Matched on
terms: staff
ICIBI recommendation
59match
Inspection report of Birmingham Airport, February 2013
Partially Accepted - As the report notes, examination of customs resources was out of the scope of this inspection and ICIBI’s finding was based on a short onsite observation at Birmingham Airport. Nevertheless, the Home Office recognises the importance of ensuring that resources are correctly allocated to functions according to identified risks. Resourcing the border is a complex...
Matched on
terms: deployment, staff
PFD report
57match
Blaise Farry
Insufficient staffing levels at HMP Wormwood Scrubs prevent the implementation of a nominated Officer scheme, despite prior recommendations, impacting prisoner welfare and safety.
Matched on
terms: staff
PFD report
57match
Ethan Johnson
There was a critical lack of leadership and support for junior staff managing an abnormal CTG trace, compounded by a hierarchical system preventing timely consultant attendance.
Matched on
terms: staff
PFD report
57match
Errol Mann
The Intensive Care Unit experienced severe and persistent staffing shortages, including Clinical Fellows, which directly compromised patient care and diverted consultant time from clinical duties.
Matched on
terms: staff
PFD report
57match
Henry Holcombe
The Trust's staff are consistently failing to comply with therapeutic engagement and observation policies, especially regarding night-time monitoring of patients.
Matched on
terms: staff
PFD report
57match
Charlotte Comer
The Trust suffered from severe understaffing, leading to excessive care coordinator caseloads and fragmented patient care. A senior clinician unilaterally overrode a Multi-Disciplinary Team decision, highlighting a lack of robust procedural oversight.
Matched on
terms: staff
PFD report
57match
Roy Walklet
Hospital policy prevented a crucial gastroscopy until a ward bed was available. A consultant was also unaware of patient allocation because the patient remained in A&E, delaying critical review.
Matched on
terms: staff
Committee recommendation
57match
#32 - Evaluate fully remote working's impact on CCRC efficiency, casework quality, and staff wellbeing.
Fundamentally, we question whether fully remote working is right for the Commission and urge the interim chair to evaluate its impact on the Commission’s efficiency, the quality of casework and on staff wellbeing and morale. (Recommendation, Paragraph 94)
Matched on
terms: staff
Committee recommendation
57match
#31 - CCRC's fully remote working model poses concerns for complex investigative casework and staff interaction.
We were shocked by the CCRC leadership’s decision—quite out of line with the rest of the public sector where hybrid working prevails—to turn the organisation fully remote. We struggle to understand how investigative case work, with its complexities and potential for distress, is suitable to be undertaken fully from home, even with the most robust virtual support in...
Matched on
terms: staff
Committee recommendation
57match
#1 - Third Report: Flying Home: The FCO’s consular response to the COVID-19 pandemic
We recognise the hard work of many FCO staff and diplomats who worked around the clock and did an excellent job helping UK citizens get home. However, some posts performed more effectively than others and there are areas where efforts fell short.
Matched on
terms: staff
Committee recommendation
57match
#3 - HMRC's compliance productivity has significantly declined despite increased investment.
HMRC’s compliance productivity has declined, despite its increased focus on prevention and investment in digital systems and higher–skilled staff. HMRC’s compliance work offers high returns and good value for money but its compliance returns have declined from over £1.4 million per compliance worker prior to the COVID–19 pandemic, to £1.27 million per worker in 2023–24 (both values expressed...
Matched on
terms: staff
HSSIB recommendation
57match
Patient care in temporary care environments
Does your organisation consider the staffing ratios needed to manage temporary care environments, including numbers, skill mix, experience and competencies?
Matched on
terms: staff
HSSIB recommendation
57match
Mental health inpatient settings: Creating conditions for the delivery of safe and therapeutic care to adults — HSSIB
HSSIB recommends that The Shelford Group reviews and updates the Mental Health Optimal Staffing Tool on a regular basis following collection of recent data from mental health inpatient settings. This is to ensure the tool remains valid for potential changes in patients’ needs and the level of care they require, and to support providers to make decisions about...
Matched on
terms: staff
CQC action
57match
Royal Victoria Infirmary
The service should consider a review of staffing on the Paediatric Intensive Care Unit to ensure that the skill mix supports the acuity of patients.
Matched on
terms: staff
CQC action
57match
North Devon District Hospital
The service should review use of acuity tools to ensure accurate monitoring and response to staffing pressures.
Matched on
terms: staff
CQC action
57match
Kettering General Hospital
The servicemust ensure a staffing tool that correctly calculates the number of patients in the emergency department, and adequately reflects acuity is used.
Matched on
terms: staff
CQC action
57match
Doncaster Royal Infirmary
The trust must ensure the service’s medical and nursing staff match the planned numbers. They must also ensure the service has enough medical staff with appropriate skill mix on each shift.
Matched on
terms: staff
CQC action
57match
The James Cook University Hospital
The service must review the escalation or surge process to ensure that on call rota is effective and there is not an over reliance on specialist midwives which impact negatively on staffing out of hours.
Matched on
terms: staff
CQC action
57match
Epsom General Hospital
The service must ensure medical staffing for maternity triage is reviewed so there are sufficient numbers of staff to review women and birthing people in a timely manner.
Matched on
terms: staff
IOPC learning recommendation
57match
Police response to an abandoned emergency call – Cleveland Police, March 2020
The IOPC recommends that Cleveland Police should implement a system to ensure that despatchers can easily inform the relevant control room staff where it is not possible to deploy resources to an incident. This system should alert relevant staff to un-resourced incidents automatically if possible. This follows an IOPC investigation where Cleveland Police failed to respond to an...
Matched on
terms: staff