Source · CQC inspection
TOB Care services Ltd
Type Social Care Org
Region South West
Last inspected 9 Feb 2022
Overall rating: Inadequate View full CQC report
Domain ratings
Safe
Inadequate
Effective
Inadequate
Caring
Inadequate
Responsive
Inadequate
Well-led
Inadequate
Earlier inspection findings
Must-do actions (6)
Must-do action 1 of 6
Must do
Effective
People's needs and choices were not delivered in line with standards, guidance and the law. People were not supported to access appropriate healthcare services. People did not receive person-centred care and support.
Must-do action 2 of 6
Must do
Effective
People's capacity to make decisions about their care and support were not assessed on an on-going basis in line with the Mental Capacity Act (MCA) (2005).
Must-do action 3 of 6
Must do
Safe
People were at risk of unsafe care and support due to inadequate risk management processes. Medicines management was not robust. Infection control practices were not safe.
Must-do action 4 of 6
Must do
Well-led
The provider had not established and did not operate effective systems and processes to assess, monitor and improve the quality and safety of the service.
Must-do action 5 of 6
Must do
Safe
Recruitment practices were not safe.
Must-do action 6 of 6
Must do
Effective
Staffing arrangements did not match the support commissioned by the local authority. Staff did not receive relevant training and support to enable them to carry out their roles.