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Utmostcare Limited

Type Social Care Org Region South East Last inspected 22 Sep 2022

Location rating: Requires Improvement  View location on CQC

Location ratings by domain

Five CQC key questions

Ratings held for this CQC location, last inspected 22 September 2022. Ratings extracted from individual reports are shown separately below.

Safe
Requires Improvement
Effective
Requires Improvement
Caring
Good
Responsive
Requires Improvement
Well-led
Requires Improvement

Most recent report indexed for actions

The date and rating here are from an individual report, not necessarily the location's latest assessment. Report ratings are extracted with AI; verify the original PDF.

Type: Comprehensive inspection
Date: 22 September 2022
Rating extracted from this report: Requires Improvement
Actions indexed: 2 must-do 4 should-do

Read this inspection PDF

AI-extracted 17 Feb 2026

Earlier inspection findings

pre-2024 framework · 2 must-do 4 should-do

Must-do actions (2)

Legal requirements based on regulation breaches identified during inspection.

Must-do action 1 of 2
Must do
Safe
Risks to people were not clearly identified and managed. Risk assessments were either not present or lacked sufficient detail to help staff understand and respond to risks. The service had not ensured the proper and safe management of medicines, including record keeping of the administration of medicines. Systems were not operated effectively to ensure appropriate infection control measures.
Regulation: Regulation 12 HSCA RA Regulations 2014 Safe care and treatment
⚠ Risks to people were not clearly identified and managed. Risk assessments were either not present or lacked sufficient detail to help staff understand and respond to risks. The service had not ensured the proper and safe management of medicines, including record keeping of the administration of medicines. Systems were not …
Must-do action 2 of 2
Must do
Well-led
Governance systems did not effectively assess, monitor or improve the service to ensure compliance with all required regulations.
Regulation: Regulation 17 HSCA RA Regulations 2014 Good governance
⚠ Governance systems did not effectively assess, monitor or improve the service to ensure compliance with all required regulations.

Should-do actions (4)

Recommended improvements to enhance service quality.

Should-do action 1 of 4
Should do
Safe
We recommend the service obtains a full employment history, together with a satisfactory written explanation of any gaps in employment, as part of a robust recruitment process, to make sure suitable staff are recruited to support people to stay safe.
Should-do action 2 of 4
Should do
Safe
We recommend the service reviews their approach to ensure the deployment of staff promotes a consistent and reliable service, considering travelling time to make sure people receive the amount of care that has been agreed in their care plan.
Should-do action 3 of 4
Should do
Effective
We recommend the service review their approach to ensure records accurately reflect people's mental capacity in relation to decisions about their care, to ensure their human and legal rights are upheld.
Should-do action 4 of 4
Should do
Responsive
We recommend the service review their approach, to ensure care planning, including arrangements for care reviews and staff deployment, is focused on the person's whole life, to ensure care plans fully reflect physical, mental, emotional and social needs, including people's preferences, interests and aspirations.