Source · CQC inspection
Utmostcare Limited
Type Social Care Org
Region South East
Last inspected 22 Sep 2022
Overall rating: Requires Improvement View full CQC report
Domain ratings
Safe
Requires Improvement
Effective
Requires Improvement
Caring
Good
Responsive
Requires Improvement
Well-led
Requires Improvement
Earlier inspection findings
Must-do actions (2)
Must-do action 1 of 2
Must do
Safe
Risks to people were not clearly identified and managed. Risk assessments were either not present or lacked sufficient detail to help staff understand and respond to risks. The service had not ensured the proper and safe management of medicines, including record keeping of the administration of medicines. Systems were not operated effectively to ensure appropriate infection control measures.
Must-do action 2 of 2
Must do
Well-led
Governance systems did not effectively assess, monitor or improve the service to ensure compliance with all required regulations.
Should-do actions (4)
Should-do action 1 of 4
Should do
Safe
We recommend the service obtains a full employment history, together with a satisfactory written explanation of any gaps in employment, as part of a robust recruitment process, to make sure suitable staff are recruited to support people to stay safe.
Should-do action 2 of 4
Should do
Safe
We recommend the service reviews their approach to ensure the deployment of staff promotes a consistent and reliable service, considering travelling time to make sure people receive the amount of care that has been agreed in their care plan.
Should-do action 3 of 4
Should do
Effective
We recommend the service review their approach to ensure records accurately reflect people's mental capacity in relation to decisions about their care, to ensure their human and legal rights are upheld.
Should-do action 4 of 4
Should do
Responsive
We recommend the service review their approach, to ensure care planning, including arrangements for care reviews and staff deployment, is focused on the person's whole life, to ensure care plans fully reflect physical, mental, emotional and social needs, including people's preferences, interests and aspirations.