Source · Ombudsman decisions
PSOW Individual Decisions
3,113 total decisions
854 investigated
495 upheld
61% upheld of investigated
Years: Oct 2013–Apr 2026
3,113 published decisions from the Public Services Ombudsman for Wales. The Public Services Ombudsman for Wales investigates complaints about public bodies in Wales — local authorities, NHS bodies, and the Welsh Government. Source: ombudsman.wales.
Decisions
| Reference | Organisation | Sector | Outcome | Date |
|---|---|---|---|---|
| PSOW-202508472 | A GP Practice in the area of Cwm Taf Morgannwg University Health Board | Health | Resolved / Early Resolution | 12 Feb 2026 |
| PSOW-202509050 | Cardiff and Vale University Health Board | Health | Resolved / Early Resolution | 12 Feb 2026 |
| PSOW-202409098 | Betsi Cadwaladr University Health Board | Health | Upheld | 11 Feb 2026 |
| PSOW-202407614 | Betsi Cadwaladr University Health Board | Health | Upheld | 10 Feb 2026 |
| PSOW-202403835 | Betsi Cadwaladr University Health Board | Health | Upheld | 10 Feb 2026 |
| PSOW-202507784 | Betsi Cadwaladr University Health Board | Health | Resolved / Early Resolution | 9 Feb 2026 |
| PSOW-202507835 | Cardiff Council | Local Government | Resolved / Early Resolution | 9 Feb 2026 |
| PSOW-202508582 | Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 9 Feb 2026 |
| PSOW-202502139 | Caerphilly County Borough Council | Health | Resolved / Early Resolution | 6 Feb 2026 |
| PSOW-202506089 | Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 6 Feb 2026 |
| PSOW-202508773 | Neath Port Talbot Council | Local Government | Resolved / Early Resolution | 6 Feb 2026 |
| PSOW-202507812 | Hywel Dda University Health Board | Health | Resolved / Early Resolution | 6 Feb 2026 |
| PSOW-202508023 | Cwm Taf Morgannwg University Health Board | Health | Resolved / Early Resolution | 6 Feb 2026 |
| PSOW-202506235 | Caerphilly County Borough Council | Local Government | Resolved / Early Resolution | 6 Feb 2026 |
| PSOW-202506444 | Powys Teaching Health Board | Health | Resolved / Early Resolution | 6 Feb 2026 |
| PSOW-202407665 | Aneurin Bevan University Health Board | Health | Upheld | 5 Feb 2026 |
| PSOW-202507453 | Cardiff and Vale University Health Board | Health | Resolved / Early Resolution | 5 Feb 2026 |
| PSOW-202506889 | Barcud | Resolved / Early Resolution | 5 Feb 2026 | |
| PSOW-202508841 | Welsh Government - Nest | Welsh Government | Resolved / Early Resolution | 5 Feb 2026 |
| PSOW-202505277 | Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 4 Feb 2026 |
| PSOW-202508293 | Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 4 Feb 2026 |
| PSOW-202507700 | Cwm Taf Morgannwg University Health Board | Health | Resolved / Early Resolution | 3 Feb 2026 |
| PSOW-202507343 | Cwm Taf Morgannwg University Health Board | Health | Resolved / Early Resolution | 3 Feb 2026 |
| PSOW-202507883 | Cardiff Council | Local Government | Resolved / Early Resolution | 3 Feb 2026 |
| PSOW-202309511 | Cardiff Council | Local Government | Upheld | 3 Feb 2026 |