3,294 published decisions from the Public Services Ombudsman for Wales. The Public Services Ombudsman for Wales investigates complaints about public bodies in Wales — local authorities, NHS bodies, and the Welsh Government. Source: ombudsman.wales.
Miss A complained that Cardiff and Vale University Health Board had not fully addressed her complaint about the care and treatment she received following completion of chemotherapy in June 2024. The Ombudsman found that the Health Board’s response did not adequately address Miss A’s concerns. …
Ms A complained that Swansea Bay University Health Board had failed to keep her updated on the progress of her complaint and had not issued its complaint response. The Ombudsman found that the Health Board had not provided regular and meaningful updates to Ms A …
Miss A complained that the Council had treated her inappropriately during adoption processes and that her concerns were not appropriately addressed during the complaint process. The Ombudsman found that the Council had not appropriately escalated Miss A’s concerns through the statutory Social Services complaint process …
Mrs B complained that Flintshire County Council failed to issue a response to her complaint, which she made to it in January 2026. The Ombudsman found that the Council had failed to issue a complaint response. She said that this caused frustration and uncertainty to …
Ms C complained about the care and treatment provided to her late mother-in-law, Ms D, when she was investigated and admitted to hospital for suspected lymphoma (a type of blood cancer). The Ombudsman investigated: a) Whether the lymphoma diagnosis should have been reached sooner. b) …
Miss A complained that Pembrokeshire County Council failed to take appropriate action to address ongoing disrepair in her home, including issues of damp and mould. Miss A reported that she had raised concerns about the condition of the property on multiple occasions over the previous …
Ms A complained that Rhondda Cynon Taf County Borough Council failed to communicate and ignored safeguarding concerns. The Ombudsman noted that communication had taken place between Ms A and the Council in November 2025. The Council had asked Ms A to present a list of …
Mrs A complained that Cwm Taf Morgannwg University Health Board failed to respond to her complaint. The Ombudsman found that the Health Board had failed to respond to Mrs A’s complaint. The Ombudsman said this caused uncertainty and frustration for Mrs A and decided to …
Mr A complained that Hywel Dda University Health Board failed to respond to his complaint. The Ombudsman found that the Health Board had failed to respond to Mr A’s complaint. The Ombudsman said this caused uncertainty and frustration for Mr A and decided to settle …
Ms A complained about the care and treatment provided to her daughter, Miss A, by a GP Practice managed by Betsi Cadwaladr University Health Board. The investigation specifically considered whether Miss A’s gynaecological symptoms were appropriately managed by the GP Practice between October 2020 and …
Miss A complained that Swansea Bay University Health Board had not fully addressed her complaint about care and treatment provided to her sister. The Ombudsman found that the Health Board’s complaint response had not adequately addressed all the concerns Miss A had raised in her …
Miss A complained that a GP at the Practice had used his mobile phone as a torch during an intimate examination, and she was unsure if any images were taken. Miss A was unhappy with how the Practice handled her concerns. The Ombudsman decided that …
Ms Y complained that Aneurin Bevan University Health Board failed to respond to her complaint submitted in August 2025 and it failed to keep her updated. The Ombudsman found that the Health Board had failed to respond to the complaint and it had failed to …
Ms B complained that the Cwm Taf Morgannwg Health Board failed to respond to the concerns she raised in her complaint in June 2025. The Ombudsman found that the Health Board’s response did not address the concerns raised by Ms B. She said this caused …
Ms C has complained about the care and treatment she received from Welsh Ambulance Services University NHS Trust. Specifically, the investigation considered whether there was a delay in sending an ambulance to her on 31 July 2024 as a result of any possible failings in …
Ms A complained about the inpatient care and treatment her late grandfather received from Betsi Cadwaladr University Health Board. She said that the Health Board’s complaint response did not reference the catheter change her grandfather underwent prior to him undergoing a scan which noted malposition …
Miss B complained that Cwm Taf Morgannwg University Health Board failed to send its complaint response to her Social Worker. The Ombudsman found that the Health Board had failed to send its complaint response to Miss B’s Social Worker, despite receiving consent to do so. …
Miss A complained that Cwm Taf Morgannwg University Health Board had not fully addressed her complaint about care and treatment provided to her late grandmother. The Ombudsman found that the Health Board’s complaint response had not adequately addressed the concerns Miss A had raised in …
Miss A complained that Cyngor Gwynedd failed to respond to her complaint regarding council tax. The Ombudsman found that the Council failed to consider Miss A’s concerns as a formal complaint. She said this caused uncertainty and frustration for Miss A. The Ombudsman decided to …
Mrs C complained about the care that Carmarthenshire County Council provided to her children, who are in foster care. She also complained that she was not kept informed of her children’s progress and development. The Ombudsman decided that the Council had not responded Mrs C’s …
Miss A complained that Hywel Dda University Health Board failed to issue her a formal complaint response regarding the treatment and care her grandfather received. The Ombudsman found that Miss A complained to the Health Board 8 months ago and had still not received a …
Mr C complained about the care and treatment he received from Cwm Taf Morgannwg University Health Board. Specifically, the investigation considered whether the diagnosis and treatment of Mr C’s thyroid cancer was unduly delayed. The investigation found that the Health Board’s Ear Nose and Throat …
Miss A complained that Social Care Wales (“the Body”)applied the wrong test in its decision to close her fitness to practise complaint about a registered Social Worker. The Ombudsman found that the Body relied on inaccurate information, which was not supported by policy, in its …
Mr A complained that the Health Board inappropriately submitted three Multi Agency Referral Forms (“MARFs”) to the Council in relation to events from his son’s inpatient stay. The Ombudsman found that the Health Board’s first MARF was submitted to the Council other than in accordance …
The investigation focused on whether Ms A’s waiting time for gallbladder surgery was appropriately managed in line with the Welsh Government’s Rules for Managing Referral to Treatment Waiting Times (“the RTT”), specifically whether Ms A was appropriately removed from the surgical waiting list in December …