Source · Ombudsman decisions
PSOW Individual Decisions
3,202 total decisions
871 investigated
495 upheld
60% upheld of investigated
Years: Oct 2013–Aug 2026
3,202 published decisions from the Public Services Ombudsman for Wales. The Public Services Ombudsman for Wales investigates complaints about public bodies in Wales — local authorities, NHS bodies, and the Welsh Government. Source: ombudsman.wales.
Decisions
| Reference | Organisation | Sector | Outcome | Date |
|---|---|---|---|---|
| PSOW-202509966 | A GP Practice in the area of Betsi Cadwaladr University Health Board | Health | Resolved / Early Resolution | 19 Mar 2026 |
| PSOW-202509095 | Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 19 Mar 2026 |
| PSOW-202505510 | Cardiff Council | Local Government | Withdrawn | 19 Mar 2026 |
| PSOW-202508272 | Betsi Cadwaladr University Health Board | Health | Resolved / Early Resolution | 19 Mar 2026 |
| PSOW-202510236 | Powys Teaching Health Board | Health | Resolved / Early Resolution | 18 Mar 2026 |
| PSOW-202505909 | Betsi Cadwaladr University Health Board | Health | Not Upheld | 18 Mar 2026 |
| PSOW-202408740 | Betsi Cadwaladr University Health Board | Health | Partly Upheld | 18 Mar 2026 |
| PSOW-202500190 | Hywel Dda University Health Board | Health | Resolved / Early Resolution | 18 Mar 2026 |
| PSOW-202509582 | Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 18 Mar 2026 |
| PSOW-202502494 | A GP Practice in the area of Swansea Bay University Health Board | Health | Not Upheld | 18 Mar 2026 |
| PSOW-202510287 | Codi Group | Resolved / Early Resolution | 17 Mar 2026 | |
| PSOW-202504695 | Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 17 Mar 2026 |
| PSOW-202409059 | Betsi Cadwaladr University Health Board | Health | Partly Upheld | 17 Mar 2026 |
| PSOW-202510365 | Vale of Glamorgan Council | Local Government | Resolved / Early Resolution | 17 Mar 2026 |
| PSOW-202301500 | Welshpool Town Council | Local Government | Not Upheld | 17 Mar 2026 |
| PSOW-202510295 | Carmarthenshire County Council | Local Government | Resolved / Early Resolution | 17 Mar 2026 |
| PSOW-202500376 | Betsi Cadwaladr University Health Board | Health | Partly Upheld | 17 Mar 2026 |
| PSOW-202509567 | Swansea Bay University Health Board | Health | Resolved / Early Resolution | 16 Mar 2026 |
| PSOW-202509490 | Newydd Housing Association | Housing | Resolved / Early Resolution | 16 Mar 2026 |
| PSOW-202504002 | A GP Practice in the area of Cardiff & Vale University Health Board | Health | Not Upheld | 16 Mar 2026 |
| PSOW-202509940 | Hywel Dda University Health Board | Health | Resolved / Early Resolution | 16 Mar 2026 |
| PSOW-202408052 | Caerphilly County Borough Council | Local Government | Partly Upheld | 12 Mar 2026 |
| PSOW-202506380 | Cardiff Council | Local Government | Other | 12 Mar 2026 |
| PSOW-202508912 | Vale of Glamorgan Council | Local Government | Resolved / Early Resolution | 12 Mar 2026 |
| PSOW-202409492 | Aneurin Bevan University Health Board | Health | Not Upheld | 12 Mar 2026 |