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The Ombudsman found that the Health Board had failed to respond to Mrs A’s complaint. The Ombudsman said this caused uncertainty and frustration for Mrs A and decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Health Board’s agreement to, within 6 weeks, offer an apology to Mrs A for the delay and to issue its complaint response.
| Reference | Date | Summary | Outcome |
|---|---|---|---|
| PSOW-202501942 | 29 Jun 2026 | Mrs B complained about the care and treatment received by her father, Mr A, from the Health Board. Mrs B … | Not Upheld |
| PSOW-202601536 | 29 Jun 2026 | Mrs A complained that Cwm Taf Morgannwg University Health Board had not addressed her concerns sufficiently. She said she had … | Resolved / Early Resolution |
| PSOW-202600854 | 26 Jun 2026 | Mr A complained that Cwm Taf Morgannwg University Health Board failed to answer his concerns about if his diagnosis of … | Resolved / Early Resolution |
| PSOW-202600835 | 12 Jun 2026 | Ms B complained that Cwm Taf Morgannwg University Health Board had not contacted her since July 2025, when it informed … | Resolved / Early Resolution |
| PSOW-202510579 | 28 Apr 2026 | Ms B complained that the Cwm Taf Morgannwg Health Board failed to respond to the concerns she raised in her … | Resolved / Early Resolution |