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The Ombudsman found that the Health Board had failed to respond to Mrs A’s complaint. The Ombudsman said this caused uncertainty and frustration for Mrs A and decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Health Board’s agreement to, within 6 weeks, offer an apology to Mrs A for the delay and to issue its complaint response.
| Reference | Date | Summary | Outcome |
|---|---|---|---|
| PSOW-202510579 | 28 Apr 2026 | Ms B complained that the Cwm Taf Morgannwg Health Board failed to respond to the concerns she raised in her … | Resolved / Early Resolution |
| PSOW-202509919 | 27 Apr 2026 | Miss B complained that Cwm Taf Morgannwg University Health Board failed to send its complaint response to her Social Worker. … | Resolved / Early Resolution |
| PSOW-202510338 | 27 Apr 2026 | Miss A complained that Cwm Taf Morgannwg University Health Board had not fully addressed her complaint about care and treatment … | Resolved / Early Resolution |
| PSOW-202501014 | 24 Apr 2026 | Mr C complained about the care and treatment he received from Cwm Taf Morgannwg University Health Board. Specifically, the investigation … | Not Upheld |
| PSOW-202600065 | 23 Apr 2026 | Mr B complained that Cwm Taf Morgannwg University Health Board removed him from a waiting list following cancellation of an … | Resolved / Early Resolution |