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The Ombudsman found that the Health Board had failed to respond to Mr A’s complaint. The Ombudsman said this caused uncertainty and frustration for Mr A and decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Health Board’s agreement to, within 6 weeks, offer an apology and explanation to Mr A for the delay and to issue its complaint response.
| Reference | Date | Summary | Outcome |
|---|---|---|---|
| PSOW-202600101 | 24 Apr 2026 | Miss A complained that Hywel Dda University Health Board failed to issue her a formal complaint response regarding the treatment … | Resolved / Early Resolution |
| PSOW-202510921 | 14 Apr 2026 | Ms A complained that Hywel Dda University Health Board failed to issue a response to her complaint which, she made … | Resolved / Early Resolution |
| PSOW-202510774 | 14 Apr 2026 | Ms C complained that Hywel Dda University Health Board failed to issue a response to her complaint which she made … | Resolved / Early Resolution |
| PSOW-202510057 | 07 Apr 2026 | Ms A complained about the delays she has experienced waiting for treatment for her cataracts by Hywel Dda University Health … | Resolved / Early Resolution |
| PSOW-202509922 | 31 Mar 2026 | Mr A complained that Hywel Dda University Health Board failed to respond to the complaint he submitted regarding an appointment … | Resolved / Early Resolution |