Cyngor Gwynedd

Miss A complained that Cyngor Gwynedd failed to respond to her complaint regarding council tax. The Ombudsman found that the Council failed to consider Miss A’s concerns as a formal complaint. She said this caused uncertainty and frustration for Miss A. The Ombudsman decided to settle the complaint without an investigation. The Ombudsman sought and gained the Council’s agreement to, within 3 weeks, offer an apology to Miss A for its failure to consider her complaint and issue a stage 1 complaint response.