Miss A complained that Cardiff and Vale University Health Board had not fully addressed her complaint about the care and treatment she received following completion of chemotherapy in June 2024.
The Ombudsman found that the Health Board’s response did not adequately address Miss A’s concerns. The Ombudsman decided to settle the complaint without investigation.
The Ombudsman sought and gained the Health Board’s agreement to apologise to Miss A for failing to address her concerns and to provide a further response to address the full scope of the complaint. The Health Board agreed to undertake these steps within 6 weeks of the Ombudsman’s decision.