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Mrs B complained that Flintshire County Council failed to issue a response to her complaint, which she made to it in January 2026.
The Ombudsman found that the Council had failed to issue a complaint response. She said that this caused frustration and uncertainty to Mrs B and decided to settle her complaint without an investigation.
The Ombudsman sought and gained the Council’s agreement to write to Mrs B with an apology for the delay and to issue a complaint response within 2 weeks.
| Reference | Date | Summary | Outcome |
|---|---|---|---|
| PSOW-202307895 | 02 Mar 2026 | The Ombudsman received a complaint that a Member (“the Member”) of Flintshire County Council (“the Council”) had breached the Code … | Not Upheld |
| PSOW-202307895 | 02 Mar 2026 | The Ombudsman received a complaint that a Member (“the Member”) of Flintshire County Council (“the Council”) had breached the Code … | Not Upheld |
| PSOW-202506391 | 02 Feb 2026 | Mr A complained that Flintshire County Council (“the Council”) had not actioned Ms B’s request to escalate her complaint about … | Resolved / Early Resolution |
| PSOW-202507497 | 06 Jan 2026 | Ms X complained that Flintshire County Council had failed to rectify numerous repairs in her home. The Ombudsman found that … | Resolved / Early Resolution |
| PSOW-202506714 | 10 Dec 2025 | Mr A complained that Flintshire County Council (“the Council”) failed to collect his waste and respond to his complaint. The … | Resolved / Early Resolution |