Source · Ombudsman decisions
PSOW Individual Decisions
3,202 total decisions
871 investigated
495 upheld
60% upheld of investigated
Years: Oct 2013–Aug 2026
3,202 published decisions from the Public Services Ombudsman for Wales. The Public Services Ombudsman for Wales investigates complaints about public bodies in Wales — local authorities, NHS bodies, and the Welsh Government. Source: ombudsman.wales.
Decisions
| Reference | Organisation | Sector | Outcome | Date |
|---|---|---|---|---|
| PSOW-202304346 | Swansea Bay University Health Board | Health | Upheld | 17 Jan 2025 |
| PSOW-202402193 | Hywel Dda University Health Board | Health | Upheld | 17 Jan 2025 |
| PSOW-202404824 | Cardiff Council | Local Government | Resolved / Early Resolution | 16 Jan 2025 |
| PSOW-202404824 | Cardiff Council | Local Government | Resolved / Early Resolution | 16 Jan 2025 |
| PSOW-202406655 | Caerphilly County Borough Council | Local Government | Resolved / Early Resolution | 16 Jan 2025 |
| PSOW-202406669 | Conwy County Borough Council | Local Government | Resolved / Early Resolution | 16 Jan 2025 |
| PSOW-202404557 | Taff Housing Association | Housing | Resolved / Early Resolution | 15 Jan 2025 |
| PSOW-202306358 | Llansteffan and Llanybri Community Council | Local Government | Not Upheld | 15 Jan 2025 |
| PSOW-202303356 | A GP Practice in the area of Aneurin Bevan University Health Board | Health | Other | 15 Jan 2025 |
| PSOW-202406283 | Barcud | Resolved / Early Resolution | 15 Jan 2025 | |
| PSOW-202406284 | Ceredigion County Council | Local Government | Resolved / Early Resolution | 15 Jan 2025 |
| PSOW-202405183 | Hywel Dda University Health Board | Health | Resolved / Early Resolution | 14 Jan 2025 |
| PSOW-202405095 | Neath Port Talbot Council | Local Government | Resolved / Early Resolution | 14 Jan 2025 |
| PSOW-202407333 | Swansea Bay University Health Board | Health | Resolved / Early Resolution | 14 Jan 2025 |
| PSOW-202404997 | Powys County Council | Local Government | Resolved / Early Resolution | 13 Jan 2025 |
| PSOW-202406673 | Trivallis | Resolved / Early Resolution | 10 Jan 2025 | |
| PSOW-202405150 | Cardiff and Vale University Health Board | Health | Resolved / Early Resolution | 10 Jan 2025 |
| PSOW-202300186 | Pembrokeshire County Council | Local Government | Other | 9 Jan 2025 |
| PSOW-202406614 | Cardiff Council | Local Government | Resolved / Early Resolution | 9 Jan 2025 |
| PSOW-202406534 | Betsi Cadwaladr University Health Board | Health | Resolved / Early Resolution | 9 Jan 2025 |
| PSOW-202308328 | Betsi Cadwaladr University Health Board | Health | Upheld | 8 Jan 2025 |
| PSOW-202307359 | Cwm Taf Morgannwg University Health Board | Health | Not Upheld | 8 Jan 2025 |
| PSOW-202406949 | Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 8 Jan 2025 |
| PSOW-202405415 | Cardiff Council | Local Government | Resolved / Early Resolution | 7 Jan 2025 |
| PSOW-202309579 | Swansea Bay University Health Board | Health | Upheld | 7 Jan 2025 |