Source · Ombudsman decisions
PSOW Individual Decisions
3,148 total decisions
861 investigated
495 upheld
61% upheld of investigated
Years: Oct 2013–May 2026
3,148 published decisions from the Public Services Ombudsman for Wales. The Public Services Ombudsman for Wales investigates complaints about public bodies in Wales — local authorities, NHS bodies, and the Welsh Government. Source: ombudsman.wales.
Decisions
| Reference | Organisation | Sector | Outcome | Date |
|---|---|---|---|---|
| PSOW-202309554 | A GP Practice in the area of Powys Teaching Health Board | Health | Not Upheld | 13 Dec 2024 |
| PSOW-202404569 | Cardiff Council | Local Government | Resolved / Early Resolution | 12 Dec 2024 |
| PSOW-202406685 | Hywel Dda University Health Board | Health | Resolved / Early Resolution | 12 Dec 2024 |
| PSOW-202405044 | Cardiff Council | Local Government | Resolved / Early Resolution | 11 Dec 2024 |
| PSOW-202405669 | Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 11 Dec 2024 |
| PSOW-202304391 | Pembrokeshire County Council | Local Government | Not Upheld | 10 Dec 2024 |
| PSOW-202405038 | Neath Port Talbot Council | Local Government | Resolved / Early Resolution | 10 Dec 2024 |
| PSOW-202404958 | Neath Port Talbot Council | Local Government | Resolved / Early Resolution | 10 Dec 2024 |
| PSOW-202405704 | Cardiff Council | Local Government | Resolved / Early Resolution | 10 Dec 2024 |
| PSOW-202405469 | A GP Practice in the area of Cardiff & Vale University Health Board | Health | Resolved / Early Resolution | 9 Dec 2024 |
| PSOW-202405842 | Cwm Taf Morgannwg University Health Board | Health | Resolved / Early Resolution | 9 Dec 2024 |
| PSOW-202302251 | Isle of Anglesey County Council | Local Government | Other | 9 Dec 2024 |
| PSOW-202304142 | Betsi Cadwaladr University Health Board | Health | Upheld | 5 Dec 2024 |
| PSOW-202403568 | Well Pharmacy | Resolved / Early Resolution | 5 Dec 2024 | |
| PSOW-202309785 | Pembrokeshire County Council | Local Government | Other | 4 Dec 2024 |
| PSOW-202404571 | Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 4 Dec 2024 |
| PSOW-202406611 | Swansea Bay University Health Board | Health | Resolved / Early Resolution | 4 Dec 2024 |
| PSOW-202403451 | Ceredigion County Council | Local Government | Resolved / Early Resolution | 3 Dec 2024 |
| PSOW-202404567 | Cardiff Council | Local Government | Resolved / Early Resolution | 3 Dec 2024 |
| PSOW-202405703 | Hywel Dda University Health Board | Health | Resolved / Early Resolution | 3 Dec 2024 |
| PSOW-202308769 | Swansea Bay University Health Board | Health | Upheld | 2 Dec 2024 |
| PSOW-202308584 | Welsh Ambulance Services University NHS Trust | Health | Not Upheld | 2 Dec 2024 |
| PSOW-202404714 | Cardiff and Vale University Health Board | Health | Resolved / Early Resolution | 2 Dec 2024 |
| PSOW-202404715 | Isle of Anglesey County Council | Local Government | Resolved / Early Resolution | 2 Dec 2024 |
| PSOW-202405370 | Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 29 Nov 2024 |