Repairs and maintenance (inc improvements and alteration eg. central heating double glazing) : Barcud Report Date 15/01/2025 Case Against Barcud Subject Repairs and maintenance (inc improvements and alteration eg. central heating double glazing) Case Reference Number 202406283 Outcome Early resolution Mr C complained that Barcud had failed to maintain his stair lift and had inappropriately declined to make further adaptations to his property.
The Ombudsman decided that there was no maladministration in the way the Housing Association had considered Mr C’s request for further adaptations but that it had not responded formally to his complaints about maintenance of his stair lift. The Ombudsman decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Housing Association’s agreement to investigate Mr C’s complaint about maintenance of the stair lift and provide a response within 4 weeks.